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Decentralized Work: The Final Frontier

October 14, 2009

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We’re nearly a decade into the new millennium, and frankly I’m a little disappointed about how far off we are from the fictional goals I grew up with in television and film. Over 40 years ago Stanley Kubrick and Arthur C. Clarke predicted that by 2001, artificial intelligence would be overthrowing the human race (2001: A Space Odyssey). Yet, even as I write this, my computer stalls every time I ask it to do more than three things simultaneously.

One of my favorite films -- Back to the Future Part II -- predicted that by 2015, hoverboards would replace skateboards and my flying car would operate on banana peels and other assorted leftovers. But as of last night I am still throwing my leftovers into the garbage disposal and spending $47 to fill up the family car.

Where is the future I was promised?

Of all the empty promises about the future made to me by prognosticators, the one that bothers me most is the one I think about every morning as I put on my suit, drive to the nearest train station, stand shoulder to shoulder with thousands of other people for 40 minutes, and walk several blocks until I reach my office. It’s the promise of technological innovation and sophistication that would allow me to work from anywhere, any time.

Whether you call it teleworking, Web working, telecommuting, distance working, or e-working, the concept is the same: Work isn’t some place you go, it’s something you do. It focuses on the information-age idea of decentralizing the office, as opposed to the industrial-age idea of bringing everyone to one single location.

What is so frustrating about the relatively slow growth in teleworking is that, unlike the flying car, the technology and infrastructure to make teleworking a reality for most organizations is available and affordable. Yet its growth has been much slower than what many people predicted in the 1980s and 1990s.

So what’s the holdup?

As a manager myself, it pains me to say that poor management is usually the biggest stumbling block to an effective and successful teleworking policy. Smart colleges and universities and other organizations that want to boost productivity, retain talented employees, and reduce costs should be taking a hard look at a comprehensive teleworking policy that can be implemented strategically and appropriately on a job-by-job or department-by-department basis.

It is ironic that higher education, which has been so successful in implementing distance learning programs, has lagged so far behind in implementing distance-working programs for its employees. Russ Poulin, associate director of WCET (Western Cooperative for Educational Telecommunications), a member-based cooperative organization of academic institutions and service providers, says that for the first time in his memory, professors who teach multiple online courses are now asking why they need to move to the physical locations of their schools at all.

But distance learning adjuncts should be just the tip of the teleworking iceberg. Most schools employ a large contingent of administrators and practitioners who could accomplish some -- if not most -- of their work off-site. The idea isn’t to have empty campuses or empty offices; the idea is to provide a comprehensive teleworking policy that is agile enough to be systematically implemented to best meet the needs of the organization and the people it serves.

The higher education community isn’t the only industry that is behind the curve. The federal government has been one of the largest supporters of teleworking. Over the years, Congress has proposed and passed legislation to support telecommuting for federal agencies. But even those efforts haven’t taken off to the extent some had hoped. In 2007, then-General Services Administration Chief Lurita Doan lamented the fact that only 4.2 percent of the eligible federal work force teleworked one or more days each week.

“Some worry that telework will result in reduced quality and quantity of work,” Doan said. “Research and my own experience have consistently shown the opposite. Teleworkers perform at least equal or better than office-bound workers.”

There are a few simple steps that institutions, nonprofit agencies, for-profit companies, and all other organizations can take to get the teleworking ball moving.

1. Senior management should first establish criteria on which jobs would be good candidates for teleworking. Management must always be at the center of any changes to the office work flow structure. By its very nature, teleworking is decentralized, but that doesn’t mean that policies and procedures should follow suit. Too often teleworking policies are conjured up by the IT staff because they are the ones implementing the technologies to make it work. That’s a mistake.

  • Expectations
  • Job duties and functions
  • Performance measures
  • Availability and communication requirements
  • Consistent and mandatory use of technology and programs
  • Standard operating procedures

2. Management should lead the way by effectively working out of the office themselves. Studies have shown that senior administrators and managers are more receptive to teleworking when they telework themselves.

3. Manage by results. Many seasoned managers have been trained to supervise very closely. Some managers refuse to embrace technology, or they believe that allowing workers out of a supervisor’s sight jeopardizes productivity. But managers who oversee teleworkers are forced to become better managers. Instead of seeing who is in the office, they’re forced to see what is being accomplished. Managing by results is much more effective than managing by walking around.

The more I’ve thought about (and practiced) decentralized work arrangements, the more optimistic I feel. At least in this regard, the future is now! The question is, will managers embrace it?

Justin Draeger is vice president of public policy & advocacy for the National Association of Student Financial Aid Administrators.

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Comments on Decentralized Work: The Final Frontier

  • Here's hoping.
  • Posted by JS on October 14, 2009 at 9:00am EDT
  • Well said.

    In my experience, though, there is still a completely accepted, unexamined 'common knowledge' attitude that telecommuting/working from home will a) reduce productivity and b) is some kind of huge (and usually temporary) personal favor to the individual employee in extraordinary circumstances. It's been shown over and over again that well-managed work from home yields more work, not less, and it lowers costs (and flu, and parking problems, and etc.) to have fewer bodies in a centralized place. It also seems to have been well documented that the largest problem with work from home is that the employee is expected to work more, not less, and without workplace/employment law protections: lunches, breaks, and clear, consistent hours tend to go by the boards since someone is always hovering to make sure the employee isn't 'getting away with something.'

    It's an industrial age attitude indeed, and one we'd do well to let go.

  • What I've Seen
  • Posted by Chuck Wilsker , President & CEO at The Telework Coalition on October 14, 2009 at 10:15am EDT
  • Good article. I catagorize you among those who get it.

    There are two other groups out there who affect this whole shift in what constitutes work:

    Those who don't get it but are willing to listen and are open minded to to this idea.

    Then there are those who don't get it, don't want to get it, don't care, are set in their ways, have done it one way forever, and WILL NOT CHANGE.

    While the second group is slowly growing, the last is still out there and makes up a significant part of the executive managers who control the show.

  • on the other hand
  • Posted by KT , Prof of MIS at publich teaching university on October 14, 2009 at 10:30am EDT
  • Some telework is good ... I do it regularly and have done so for more than 10 years. But ... research also shows that doing it on a regular basis can lead to a lower degree of socialization, isolation, lower sense of collegiality, lower visibility, and lower commitment/loyalty. I have definitely seen colleagues use telework as an excuse to dodge their share of the workload (handling advisee or student prospect drop-ins, students looking foe help, committee meetings, etc.). Just depends on how telework is managed and how the employee manages his or her career.

  • Tele-Trusting
  • Posted by Anon , Adjunct Professor / Psychology at Anon on October 14, 2009 at 9:00pm EDT
  • Hello All,

    I agree that remote work is the way to go if you are disciplined and driven enough to work without someone hovering over you. However, how much trust do you have for the discipline and motivation of other people?

    As an adjunct professor, remote work is great. I love students, learning, and skill building. I report primarily to myself and can decide when and how to do nearly everything. This is ideal because I'm motivated to give the most to my students and get the most from them in return. Once I got used to the flexibility of remote work, I was able to trust myself to get all the jobs done. Trust achieved.

    Sadly, my experience with all other working situations is that Seeing Is the Only Believing. If you are seen to be present and typing (or whatever it is that you do), you are thought to be working. If you are not there, you are thought not to be working. I also feel this way even when it is not justified. During my dissertation, I worked late in the lab. The principal investigator of our lab was a morning person. As we only saw each other in the afternoon, the perception was that "that other person" was probably not working enough. No trust.

    Sadly again, Misery Loves Company. Nobody trapped in the office wants to hear about how you work at the beach. Enter jealousy and envy.

    People living in what Steven Covey calls "Quadrant 1" (putting out fires each hour of each day) do not want to hear that you are working in or toward "Quadrant 2" (getting things done AND taking care of your health/family/recreation). With the availability of laptops, cell phones, and satellite wifi, driving TO work is wasteful and dangerous. However it is often a social necessity. Many people want to share their emotions, get your support, and perhaps justify their actions via your participation.

    Bottom line: I think the pace of remote work expansion in our country is primarily due to emotional issues such as a lack of trust, jealousy, the pressure of conformity, and the primacy of in-your-face visual feedback as a measure of work.

    Thanks for your time and thanks to the other commentators for each identifying relevant issues,

    Anon