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  • Ask the Administrator: Recognizing Staff

    By Dean Dad June 19, 2008 5:39 am

    A returning correspondent writes:

    The vice president who oversees the majority of support staff at my SLAC is constructing a proposal for a year-long recognition of the contributions of non-faculty employees to our university's operations. Over the years, members of staff have noticed that faculty consistently receive larger percentage raises (on top of higher starting salaries) than support staff and that faculty enjoy significant benefits not afforded to staff (tenure, sabbatical leave, employment for trailing spouses, etc.). This coming fiscal year, for example, will see a 15% increase in faculty salaries while staff raises will come from a pool capped at 4% of current staff salary expenditures. The 2009 fiscal year will also see several new tenure-track hires with a simultaneous freeze on the creation of new staff positions.

    Recognizing the substantial disparities in compensation, benefits and overall treatment between faculty and staff employees, our vice president would like to demonstrate in tangible ways that our university does, in fact, value non-faculty employees. She has solicited proposals from her subordinate directors and employees for programs that would benefit support staff and improve morale.
    So far, I have heard various suggestions, including:

    • a one-time cash bonus awarded to each employee at her employment anniversary or birthday
    • a pool of services from which employees might choose (spa days, resort weekends, etc.) in lieu of a cash payment
    • an increase in paid vacation days allotted
    • a peer-to-peer gift-card recognition program to tangibly recognize service provided by staff to each other

    Our university is located in a "right-to-work" state; faculty enter into annual employment contracts while staff are employed "at will." No union representation is recognized on campus.

    What say your wise and worldly readers? How have their institutions successfully addressed the gap between faculty and staff? What compensation or recognition programs have they seen (or led or implemented) that succeeded? What failures have they seen -- and what
    have they learned from these failures?

    I've never heard of 15 percent raises, period. So congratulations on that. And your VP is certainly right that good staffers are well worth recognizing. One of the lessons I learned very early in grad school was that the administrative assistants are remarkably powerful, and that you mistreat them at your peril. That has held true at an R1, a proprietary, and a community college.

    Compared to a 15 percent raise, any of the possibilities you mentioned may well come across as unsatisfying consolation prizes. (Depending on local rules, though, there may be ways around that. For example, if your college 'buys out' unused vacation time upon retirement, some people would see picking up a few vacation days as a financial windfall.)

    I would shy away from the peer-to-peer thing, since that pretty transparently shifts the cost onto the staffers themselves. Secret Santa is just not the same as a raise.

    Some people respond to public praise more than to private reward. Public recognition in the right situation may count for more than a token gift, at least for some people.

    One of the frustrations of administration is that doing a Good Thing – like finding money for faculty – inevitably results in blowback when others wonder why you didn't do the same for them. What you might see as "righting a longstanding wrong," others will see as "favoritism" or "precedent." No good deed goes unpunished.

    I'll echo the call to my wise and worldly readers. What have you seen succeed or fail?

    Good luck!

    Have a question? Ask the Administrator at deandad (at) gmail (dot) com.

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Comments on Ask the Administrator: Recognizing Staff

  • staff compensation
  • Posted by habeas on June 21, 2008 at 11:25am EDT

  • Instead of one-time bonuses or lame birthday celebrations, how about putting the university's money where it matters for staff? No cards, no external services, but tangible benefits. The only one on the current list that works is more paid vacation. A few other concrete suggestions:

    *Paid maternity/paternity leave for staff, like tenure-track faculty often get, or at the least an equivalent amount of unpaid leave.
    *The chance to take a job sabbatical after seven years of employment, not necessarily for a full semester, but a chance to take a multiple-week work break and still come back to a job (extra vacation time?)
    *Ask the campus staff council what the top three employee complaints are. Then do something to address them. At my university, I'd guess they're staff salary compression, ever-increasing parking costs, and crappy health care plan choices.
    *Pay for staff parking expenses. At some schools this may be a no-brainer, but at other places it costs up to 5% of salary to park on campus. I'm a carpooler myself, but I hear staff complain about this constantly.

    It's refreshing to hear that administration is beginning to consider the culture gaps between faculty and staff on this campus. Hope it spreads elsewhere, as there are far too many schools where the staff are treated as second-class citizens in spite of their professional expertise and multiple degrees.

    *

  • Posted by A University Staffer on June 23, 2008 at 2:45pm EDT

  • I echo the better benefits sentiment, including increased vacation time and paid parental leave. Other valuable policies would be reduced summer hours, flexible work hours, and flexible sick time that can be used for doctor's appointments or to care for a child, partner or parent.

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