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  • Bad Job, but Not Malpractice

    By Dean Dad October 24, 2007 8:57 pm

    Sherman Dorn has a thoughtful post up about the difficulties institutions have in dealing with faculty instructional practices that aren't quite enough to get someone fired, but that do result in lousy teaching and valid student complaints. As his post points out -- it's worth reading in the original -- most of the "official" policies and procedures deal only with the "bright line" issues, like "thou shalt not sexually harass thy students." Issues that aren't as obvious as that one often slip between policies, so deans and such often have to make up responses on the spot.

    This is a very real issue.

    Any time I'm confronted with a novel situation, I have to balance the uniqueness of the situation with the likelihood that any decision I make will be cited as "past practice" in some future argument. The conflict between 'solving the immediate issue' and 'setting a dangerous precedent' is chronic, and frustrating, and, at some level, inescapable. But a more developed set of policies that would at least put tighter boundaries around no-man's-land would certainly reduce my headaches.

    I'll give a purely hypothetical example that would never ever happen at my current college where everybody is practically perfect in every way.

    Professor X, who has tenure, routinely takes six weeks to grade papers. By the time the students get their midterm papers back, the "drop" deadline has already passed. Students who had no idea how they were doing in the class didn't find out they were in trouble until it was too late to escape.

    I ask Professor X to return the papers in a more timely fashion. He screams "academic freedom," threatens to file grievance #478, and storms out of my office spreading rumors about me and farm animals.

    Or, I ask the chair of X's department to have that conversation. The chair balks, asking what good it will do, since Prof. X has tenure. I say we have to try. A week later, the chair reports trying, failure, and grievance #479. Now, not only is Prof. X on the warpath, but the chair is feeling put-upon, too.

    Or, I tell the students to suck it up.

    From my perspective, none of these is acceptable.

    In the fantasy world in which some people live, it would be possible to "coach" Prof. X to better performance. In the presence of renewable contracts and merit raises, that could actually be done, with raises and/or renewal contingent on improved performance. But with tenure, and without merit pay, there isn't much in the way of leverage for dealing with offenses that fall below the level of termination. If Prof. X doesn't feel like listening, I can't make him.

    This is where I think Dorn's proposal of more rigorous peer review falls flat. What incentive would a peer have to take on somebody disagreeable? Depending on the mechanism of the review, the peer might not know about the slow-motion grading, since, in practice, peer review often consists of a single class observation.

    Even if the peer actually did know, and actually did have the integrity and intestinal fortitude to say so, any peer fault-finding -- by definition -- won't be much more than he said/she said. At which point we're right back where we started.

    To make matters worse, suppose that the accusation is of repeated, lengthy digressions that have nothing to do with the subject matter. I'll take politics out of it, and stipulate that the digressions are about the professor's favorite football team. Suppose that it's a chemistry class, and the professor spends more time on the Green Bay Packers than on chemistry.

    Will a single class visit catch that? Almost certainly not -- anybody competent can behave for an hour, just as anybody can obey the speed limit when the police car is in the rear view. Will the politically aggrieved catch it? Not likely -- it's not a hot-button issue. Is it an abuse of the classroom? Yup.

    It's tough, because there's no 'bright line' rule about digressions (and there probably can't be). I'd guess that anybody who has taught for any length of time has gone off on something unrelated at least once. I'll even concede that a little of that, carefully and sparingly done, can serve a purpose. So Prof. X here will claim that he hasn't said anything obscene or harassing -- which is true -- and that he's not the first to digress, which is also true. How do I show that my threshold, which isn't even quantitative, is reasonable? And what do I say to the students, who complain that Prof. X rushes through the material at the end to make up for the time he wasted?

    Invoking "professionalism" or "individual responsibility" doesn't get the job done; if Prof. X had any of either, these issues wouldn't arise in the first place.

    Rather than making this post #480 in my ongoing series on the evils of tenure, I'll ask for solutions within a tenure-based system. How would you handle the tenured professor who would rather discuss Brett Favre than his course's subject matter?

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Comments on Bad Job, but Not Malpractice

  • Supervision? Quality Control? Time on Hands?
  • Posted by Bob Schenck on October 25, 2007 at 8:50am EDT
  • The whole tone and point of view of this post gives me the willies. How to "catch" a chemistry teacher at a digression on Brett Fauvre? Who gives a damn? The students? At my institution, any student complaint -- whether about grades or other course matters -- must first be written down and presented to the instructor. This instantly separates the grain from the chaff and -- as we used to be able to say -- the men from the boys and -- now also -- the women from the girls. Hey, in this course adults only, thank you! Then the instructor responds in writing to the student. If the student remains unsatisfied, only then may he or she appeal to the dean, the decisiion to consider the appeal made on the basis of the two documents. This prevents the complaint from shifting and broadening; and the procedure prevents the academic gossip that can occur when students may simply complain, orally, to a dean without first speaking or writing to the instructor about the alleged problem: "Oh, really? I've heard that from other students, too. Tell me more about your teacher." The hyperbole, tone, and attitude of the dean in this post does not inspire confidence in the office.

  • Posted by Denise Sands Baez , Academic Advisor at Lehman College/CUNY on October 25, 2007 at 1:40pm EDT
  • Invoking the responsibility of students to act like adults when confronting objectionable classroom practices sounds like a wonderful injunction to build student character--but requiring students to confront instructors with a written complaint is to virtually guarantee that most student complaints, including the valid ones, will be suppressed. How many students will be willing to trust that an instructor will not retaliate with a bad grade? This question is especially relevant when we realize that we are talking about professors who are already seen as self-indulgent by the student.

    In my time, I found myself in the unenviable position of filing written complaints about two of my instructors for inappropriate classroom behavior. In the first instance, when I was an undergraduate, I was promised and given cofidentiality. In the second instance, when I was a graduate student, I approached the chair verbally and was told to make a written complaint. Because I was at the same institution, I assumed the same confidentiality rules applied. I was horrified to find myself called in by that instructor for a very unpleasant discussion because he had received my letter.

    I was protected by my excellent academic record against any assumptions that I was a poor student who was retaliating against an instructor who was grading me appropriately. Even so, I was careful to register my complaints after I was beyond the reach of these instructors' ability to affect my G.P.A. for the sake of retaliation.

    I have nothing but respect for the bravery of those students who report valid complaints while there is still time for hope that the instructor will respond in a positive manner to feedback/intervention from a chair. I hardly think it is our job to make their job harder by forcing them into potentially unpleasant confrontations with their instructors as the price of speaking up.

  • Behind His Back
  • Posted by Bob Schenck on October 26, 2007 at 10:15am EDT
  • "But the instructor will retaliate against the complaining student!" This is always the defense for inviting students to complain to the dean about a teacher behind his or her back. How good it makes the dean feel to be trusted with such personal information! How virtuous the dean is to be so sympathetic to and supportive of the powerless! But, no, sorry, there is no good alternative to acting like adults. If one adult has a problem with another, step one is to tell him or her directly face to face -- not to go behind his or her back and complain to the boss. Yes, it requires self-reflection and then courage. Might an instructor retaliate against such a student? Of course, it's possible, but then this allegation, too, can be heard and acted upon in due process. The solution to all of this fear and lack of trust is not to encourage the private, confidential, anonymous, behind-the-back criticism already pervasive in higher education -- in unsigned student ratings and comments in institutional evaluations of faculty, for example. Pity the poor student, powerless, timid, scared, afraid s/he'll get a C instead of a B because s/he criticized the teacher? Yes, okay, pity on occasion, but, generally, no. Why not have the institution just invite everyone in the college to submit anonymous complaints and criticism to everyone's superiors? Students could submit anonymous complaints about their instructors to deans, instructors could submit anonymous complaints about their deans to vice presidents, VPs could submit their anonymous complaints about the president to board members. Then all of these unsigned, anonymous complaints could be filed under Chickenshit and made available to anyone who wanted to look through it. "Where's Dr. Dean?" "Oh, he's over there reading the chickenshit." Anyone is already free at any time to send unsigned, anonymous complaints about a person to his or her boss. Most of us don't do that, though, because we know it's cowardly and immoral. Students would know this, too, if our institutions of higher education had not confused students' common sense by giving their imprimatur to the unethical practice and by also compelling faculty to participate in it, thus making the unethical to resemble its opposite.