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  • Thoughts on Libraries

    By Dean Dad April 1, 2009 4:29 am

    This weekend I got an email from a librarian/blogger taking me to task for paying insufficient attention to librarian blogs.

    The objection struck me as unfair – I have a day job and young children, people – but it's certainly true that libraries have changed in ways that reward close attention. Since I haven't been able to pay that kind of attention, I'll cheat and ask my wise and worldly readers to fill in some blanks.

    I'm old enough to remember card catalogs, microfiche, periodical rooms, and photocopying journal articles from bound volumes for interlibrary loan. (For reasons I've never understood, bound compilations of journals were always really tight, and with no margins at all, so photocopies always lost several letters on one side of the page to the black stripe of death. Readers of a certain age have probably had the experience of trying to piece together the meaning of a badly photocopied article, mentally filling in the gaps created by that black stripe of death. Good times...) Back then, libraries were all about paper and desks. At Snooty Liberal Arts College, seniors writing honors theses got individual assigned library carrels, which became status symbols of a sort. In grad school, carrels in the graduate student reading room were almost totemic in their significance. Libraries were places for quiet study, though occasional undergraduate couples used them as makeshift hotels.

    With the advent of electronic databases, laptops, social networking, generation Y study habits, and Starbucks, though, libraries' missions have changed in some pretty fundamental ways.

    At my cc, the culture clash between the young techies who study in groups and always have, and the (largely older) students who use libraries as havens of quiet study, is getting worse. The younger group-study crowd isn't just shooting the breeze; it's doing the kinds of things that previous generations did more quietly, and often in other places. On a commuter campus, the library is often one of the only places (along with the cafeteria) where students can meet in neutral territory. The old 'shushing' model isn't a good fit here.

    But by the same token, students with children at home, or from crowded homes, often need a quiet haven in which to study. I'm still enough of a throwback to think that sometimes, it just comes down to a student, a math book, some paper, and a whole lot of focus. If that kind of uninterrupted quiet isn't available at home, the campus library seems like a fair and reasonable place to look for it.

    The encroachment of electronica into the library also brings noise issues. Everything beeps, or plays ringtones, or vibrates loudly. For libraries that still provide student computer labs – these seem to be fading, but they're still around – issues of noise, and space, and temperature, and tech support, and the inevitable pornography abound.

    (A college librarian I used to work with mentioned once that the library saved thousands of dollars annually on toner and paper by instituting a penny-a-page charge for printing from the computers. The savings weren't primarily from the increased revenue, which was trivial. It came from the deterrent effect that even a nominal charge had on often-inappropriate printing. Some skin in the game meant much less skin in the printer. There's a lesson in there somewhere.)

    When I wander the library now, which I've been known to do from time to time, I see plenty of students at tables and desks, a fair number in the lobby, and absolutely none in the stacks. It still gives me pause.

    I've heard of libraries selling coffee and all the fashionable sorta-Italian offshoots of coffee as a combination revenue-enhancer and traffic generator. Back in the day, such a thing would have been unthinkable. At SLAC, the only place you could drink coffee in the library was a poorly lit back room in the basement, with furniture I would describe as 'hostile.' Nowadays, we reserve that kind of treatment for smokers. In the post-Starbucks world, though, the idea of mixing caffeine with laptops and/or books has become normal. For the record, I'm thoroughly on board with this change. Close reading and caffeine go together. This is all to the good. And if it makes a few bucks on the side, even better.

    At the cc's I've seen, 'information literacy' and its subset, 'bibliographic instruction,' take up huge and increasing amounts of library staff time. I don't recall any of that happening twenty years ago. Anybody else remember index cards? (I'm feeling especially old this week.)

    I know I'm just scratching the surface, and that the focus of a library at a community college is likely to be different than one at a research university, for perfectly valid reasons. But I'll throw this one out to my wise and worldly readers. Let's say, just for the sake of argument, that you're suddenly in a position to have some say over the future direction of the library at your cc. Given the directions of things, what positive changes would you support?

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Comments on Thoughts on Libraries

  • Pleasing all the people all the time
  • Posted by Deborah Keeler , Professor/Library at Miami Dade College on April 1, 2009 at 8:15am EDT
  • For a community college administrator who implies he spends little time in his college library, Community College Dean's observations are keen. Libraries need to accommodate their patrons who want to talk and find quiet places to concentrate. Libraries can renovate to build both quiet and group study rooms. Recognizing that, outside of those rooms, there is more machine noise and more coffee than ever before is essential to a librarian's sanity!

  • What a Library Director Looks for in a Dean or VP
  • Posted by Catherine , LRC Director at Cape Fear Community College on April 1, 2009 at 9:00am EDT
  • I'd like to respond from a different perspective--what I, as a community college Library Director, look for in a supervisor, whether that be a Dean or a VP of Instruction/Academic Affairs. You're right that many who rise through the faculty ranks to department head, division chair, and eventually Dean or VP haven't had an opportunity to directly or indirectly oversee a Library or Learning Resource Center. I've had the good fortune to serve on a couple of search committees for my own boss and offer that this insight. I look for a Dean/VP who's interested, but not so interested that s/he wants to micromanage day to day operations of the Library. The day to day stuff is my job. I look for a Dean/VP who might actually be a Library user. There have been candidates who have said, honestly, that they haven't been in their institution's Library in years. Even if that person is a mega-user of the Library's electronic resources, s/he doesn't really have a clue what's going on there. It's nice if the candidate knows the names of a couple of the Library staffers and even more impressive if s/he knows some general metrics (# of volumes, Circ/Ref transactions, instruction classes, square footage), or how their Library compares with peer libraries, or some interesting services that their Library provides. And once a new Dean/VP is hired, I like to have a seat at the table--to be part of your administrative team. I want you to be interested in my program, to advocate for me--for personnel, for resources, to read annual reports or assessment documents that I make the effort to prepare. I want you to ask questions about the Library. I want you to become, or continue to be, a user--not just someone who walks through occasionally making a mental note of how many computers are occupied or whether anybody's in the stacks or not. Most importantly, I want you to make a genuine effort to understand the opportunities and challenges facing academic libraries today and ask me what you can do to help our Library be successful in its mission of supporting student success and promoting lifelong learning and critical thinking.

    Is that too much to ask?

  • Would Still Like To See More Faculty-Library Cross Pollination
  • Posted by stevenb on April 1, 2009 at 12:00pm EDT
  • Thanks DD for writing about libraries today and sharing your thoughts - insightful ones as usual. My main concern was not so much if you are thinking about or writing about libraries, but why librarians and faculty are not more interested in what we are writing about on our blogs. If seems that if we work together and collaborate with each other (and perhaps that isn't happening to the degree it should), then we should take an interest in exploring our respective issues and concerns. I've found that reading faculty (and administrator) blogs gives me an entirely new perspective on faculty and their work (dealing with students, the administration, pressures of publishing, committee work, etc.). But the one topic you rarely see covered is the library - unless someone is complaining about the lack of books on their topic, the noise the undergrads are making, that ILL is too slow or whatever. I appreciate that you decided to share your thoughts about the library and the way it is changing - and asking others to share their thoughts on what libraries need to do to stay relevant. If that encourages other faculty to share their thoughts and perhaps blog every now and then about their library experiences or what they hear about the library from their students, I think that would encourage more attention being paid to our different blogospheres.

  • Libraries are a-changin' - and it's good!
  • Posted by Dr. Arlita Harris , Library Director at Southern Nazarene University on April 1, 2009 at 12:00pm EDT
  • Today's students do want quiet spaces and noisy spaces, so we have made the second floor the quiet study area and the first floor gets noisy and very interactive. They seem to be used and appreciated equally.

    Coffee, snack, and cold drink machines are in the library and brought-in food is permitted everywhere (after all, when books are checked out, they are used in places we don't even want to think about).

    It's pretty common to see students with books open and laptops logged into databases while listening to their ipods, talking on the phone, and checking facebook periodically. They study in groups, while multi-tasking with their various types of technology.

    The older students prefer study carrels and quiet; the younger students prefer large tables or comfy couches with lots of electrical outlets for their laptops. Their demand is for more and later library hours, because studying at the library is more fun than studying in their dorm room. They check out books and DVDs and like Books on CDs for their road trips.

    Yes, the library is busy and alive, and it has changed since I took my first job as a library director 45 years ago this June!

  • Equal Time
  • Posted by Douglas Hersh , Dean, Educational Programs at Santa Barbara City College on April 1, 2009 at 1:30pm EDT
  • So, have you asked your esteemed colleague how much time he/she spends reading and commenting on your INSIDE HIGHER ED blog?

    ;-)
    Doug

  • CC Libraries
  • Posted by Jeanmarie Fraser , Associate Dean of Learning Resources at Cape Cod Community College on April 1, 2009 at 4:30pm EDT
  • At our community college, we're seeing more students in the library than ever before, thanks to information literacy efforts and faculty who send them. Students come for the computers, or bring their own computers and use the wireless network in a quiet, comfortable atmosphere, groups come to work together, individuals come for quiet study or research. So your post was right on. Community college libraries see the same students faculty see in the classroom: some under-prepared, some overburdened with family and work responsibilities in addition to school, some without computer or internet access at home, all eager to learn and take advantage of library resources. And like all academic libraries, we have to make difficult choices about which resources (print, media, online) will best meet our students needs. In the post-wikipedia world, we've see an uptick in circulation and use of library resources. I'd like to see continued support of library budgets, both in terms of information resources and staffing for information literacy efforts.

  • Library as Place
  • Posted by Ameet Doshi , Librarian at Georgia Perimeter College on April 1, 2009 at 4:45pm EDT
  • Thank you for sharing some ideas and generating a conversation about the Library as Place. In a series of focus groups I conducted last fall, students overwhelmingly viewed the library building as a kind of sanctuary where they could escape from their dorm rooms in order to focus. It is a place to get work done. Unfortunately, its often difficult to focus with the amount of collaboration and "social networking" that goes on in most libraries. One solution that many colleges use is designated "quiet study" (clearly indicated) for some areas, and "collaboration areas" or information commons for group work. Without a doubt, students' biggest complaint was the lack of available quiet study.

    I compared their focus group comments about the Library as Place with information from our LibQual study and discovered that many students also want to be "inspired" by their library building. Clearly, the tortured library architecture of the late 60's and 1970's (fear of natural sunlight, low ceilings, rigid design) has led to a renovations which prize the value of daylighting (for aesthetics, as well as energy efficiency) and designs that are more interchangeable, "classic" and, in my view, inspiring. For insitutions able and willing to pay for major renovations, it seems that there is a real confluence of different architectural modes happening: classical library architecture (I'm talking about the tradition of large urban libraries like Boston Public, NYPL, even Old Europe - see Duke's reading room), digital spaces (collaborative workstations with dual screens -0 the information commons at NC State is a good example), and sustainable design elements that also serve an aesthetic purpose (like daylighting). It seems like its this combination of the classic, the digital and the natural that "inspires" todays academic community.

  • Posted by That One Guy , Librarian at A University on April 1, 2009 at 5:30pm EDT
  • "I have a day job and young children, people." What, and librarians don't?!? You think a librarian who is up to speed with social media somehow can't be a family man or familywoman? Is somehow a technological outsider to the domestic world? For the sake of the librarians who work at your school (and also so you don't come across as a complete ass), you should choose your words more carefully.

  • Re: That One Guy
  • Posted by The OTHER guy on April 1, 2009 at 7:15pm EDT
  • "'I have a day job and young children, people.' What, and librarians don't?!? You think a librarian who is up to speed with social media somehow can't be a family man or familywoman? Is somehow a technological outsider to the domestic world? For the sake of the librarians who work at your school (and also so you don't come across as a complete ass), you should choose your words more carefully."

    He didn't imply anything about librarians not having families or lacking technical prowess. He said he thought it was unfair to be taken to task for not having addressed -in his own blog- a particular issue (in this case libraries) which was important to a particular reader.

    Given that blogging isn't his primary profession, I would imagine there are any number of important and worthy topics that Dean Dad hasn't yet gotten around to discussing. Should people write to berate him for that? I don't think that's fair.

    And should people leave comments berating him for imagined slights when, in reality, they simply haven't read the post very carefully? I don't think that's fair, either.

    On the topic of "com[ing] across as a complete ass," I would suggest a quote to ponder: "And why beholdest thou the mote that is in thy brother's eye, but considerest not the beam that is in thine own eye?"

  • Reply to "Thoughs on Libraries"
  • Posted by Katelyn , Aspiring Librarian/Language Arts Teacher on April 2, 2009 at 5:30am EDT
  • I really enjoyed reading yourpost. I am a college student aspiring to be a librarian/Language Arts teacher. Through the use of blogs, I have learned a great deal about how people feel about libraries and their currect role in education. I am glad that you have pointed out the changes that are being made. Many people do not wish to point out these changes (ones that I think are great). It is interesting to see how the library system has changed over the years and to see where it has the potential to be in the future. Many people I have talked with think that a librarian's job will be obsolete in the future. I have to disagree with this. I think there will always be the need of a librarian; there will just be a simple change in job description. My apologies for getting a little of subject. Any thoughts for the college student as I dive deeper into my studies on libraries???

  • Thoughts on Libraries response
  • Posted by LadyAcademicLibrarian , Instruction-Reference & Research Services at Dontwishtomention.edu on April 3, 2009 at 6:00am EDT
  • No matter what type of Academic Library you represent, the Library is relevant to the academy. Library instruction/Information Literacy initiatives in partnership with Teaching/Research Faculty is increasing the need of our relevance on our respective campuses. Its a good time to be an Academic Librarian. I applaud the fact that you recognize our importance and budget allocations to make the libraries is ever more important as it was in the past.

  • What about library collections?
  • Posted by Alexandrine Librarian at Retired Academic Librarian on April 3, 2009 at 12:45pm EDT
  • I found it interesting that no mention has been made of the importance of library collections in this post when thinking about libraries. That is really the most significant difference between a large university library research collection and a smaller college or two-year college library as the author points out in his last paragraph. Having worked in a very large university research library early in my career and then as a library director at a small regional college later in my career, I have seen a significant difference in both faculty and administrator views of library resources and collections between small and big institutions.

    Faculty at the larger institutions usually don't just "wander through" the library to see who is in the library, they usually come into the library to actually consult resources for their own research. They are more likely not to even notice how many students are in the library because the facility is really too large to do that and faculty in the larger schools are too busy with their own research to care who else is using the library.

    In my time at a small regional university, that also had a two year program, I became aware of the disparaging label characterizing two year academic programs as a "the two-year mentality." I think the post and discussions might be an example of that term. One characteristic, I learned, of the two year mentality is the emphasis on vocational learning at the expense of a well rounded education.

    I found it revealing that the author of the post didn't mention that he actually used library resources so that begs the question as to why did he even go into the library in the first place.

    The original post and most of the comments seem, to me, to ignore the real reason for libraries in academic institutions. All comments about noise levels and how students study seem to be less relevant than the library's mission in an academic institution whether an ivy league school or a cc!

  • A Pet Peeve
  • Posted by Bernie Sloan at Sora Associates on April 3, 2009 at 2:15pm EDT
  • Just wanted to sound off briefly about a pet peeve.

    Dean Dad says:

    "...the culture clash between the young techies who study in groups and always have, and the (largely older) students who use libraries as havens of quiet study, is getting worse."

    I get annoyed when writers pigeonhole people by age (e.g., digital natives and digital immigrants). There's a growing body of literature that questions such contentions. I think the following abstract from a paper in the British Journal of Educational Technology (Volume 39 Issue 5, Pages 775 - 786) sums it up nicely:

    "The idea that a new generation of students is entering the education system has excited recent attention among educators and education commentators. Termed 'digital natives' or the 'Net generation', these young people are said to have been immersed in technology all their lives, imbuing them with sophisticated technical skills and learning preferences for which traditional education is unprepared. Grand claims are being made about the nature of this generational change and about the urgent necessity for educational reform in response. A sense of impending crisis pervades this debate. However, the actual situation is far from clear. In this paper, the authors draw on the fields of education and sociology to analyse the digital natives debate. The paper presents and questions the main claims made about digital natives and analyses the nature of the debate itself. We argue that rather than being empirically and theoretically informed, the debate can be likened to an academic form of a 'moral panic'. We propose that a more measured and disinterested approach is now required to investigate 'digital natives' and their implications for education."

  • Libraries
  • Posted by Cameron at UNK on April 5, 2009 at 8:15pm EDT
  • I agree that the library is a changing place. I think technology has made using the library easier and more accesible. Being able to sit a a computer, access the card catalogue and do a very in depth search can really help when you are doing a research paper. As for the distractions of cells phones, the clickity clack of keyboards, and other electronic distractions, I think that is something we are just going to have to get use to. The younger generations have been hearing these noises all their life so they probably don't even notice when somebody's phone vibrates and the person messages back.

  • Iowans Are Polite
  • Posted by HawkeyeFan at University of Iowa on April 11, 2009 at 7:15am EDT
  • In terms of libraries as "quiet" or "noisy" spaces, let me report that the University of Iowa Main Library has zoning between "quiet" and "group study" zones. Students are able to sort themselves.

    It seems to work well--in part because Iowans are preternaturally polite.

    Most people are good about receiving cell phone calls and then immediately (say, within a minute or two) absenting themselves to a hallway or stairwell.

    The mission of the library is changing--the University has clearly spent a fortune on books, but in my experience it is difficult to get many students to check out a book if they can avoid it.

    That is on more expense of "bricks and mortar" schools versus "on-line." Bricks and mortar schools pay good money for libraries and fill them up with books, many of which are rarely used.

    Some students may use online journal articles more now, since it is no longer necessary to go retrieve a bound journal.

    I am stunned by the number of books that have never been checked out once, or that have not been checked out in ten years. Even sometimes books in English--it gets worse for those books in (say) any language except Spanish and perhaps French. Iowa was a very Germanic state until the World War I anti-German hysteria--I wonder who can still read it now?

    The library stacks management is diligently identifying those books that rarely or never are checked out and sequestering them in various storage areas until Iowa builds a "long term off-site storage facility" in a peripheral location.

    Many other Big Ten schools already have such an arrangement.

  • Just had to add
  • Posted by Karen G. Schneider on April 16, 2009 at 10:00am EDT
  • I've always loved CC's for many reasons. Last year I visited a CC in Florida where the library director was planning to paint the walls in one area with whiteboard paint. I just love that. Also, you note approvingly of relaxed beverage/food rules. These help make the library a refuge for the harried CC student who is very often a working adult (as the stats show). 

    I think zoning is key. Not only do some students want quiet and some want group study... but often these are the same students, just in different scenarios during their school year. 

  • Changing mission?
  • Posted by Steve Stone , Extended Campus Librarian on April 16, 2009 at 10:00am EDT
  • Dean Dad says: "With the advent of electronic databases, laptops, social networking, generation Y study habits, and Starbucks, though, libraries' missions have changed in some pretty fundamental ways."

    Could we change the word "libraries" into "colleges"?

    I think academic libraries may be on the leading edge of a change that will have major implications for higher education as a whole. I started as an academic librarian in 1991, and that was a time that students still HAD to come to the reference desk to ask for help finding information.

    By 2000, the Internet had caused libraries to drop off the radar of ways to find information. Students just don't think of us. And as I walk around my library today, students are typing a question into Yahoo Answers or Ask.com as a reference librarian sits idle just a few feet away.

    I'm glad our teaching has gone up. That shows that we are not obsolete: we still know how to get to information better than most people.

    The best glimpse of how things are changing: watch this video http://www.youtube.com/watch?v=XwM4ieFOotA