It’s funny, how sometimes the best way to understand big issues in big, complex, institutional contexts is to solve little problems in little, simple, personal contexts. A case in point ... Last Friday, a terrible thing happened in my house. I put coffee in the filter, put the filter in the basket, added water, hit the button and nothing happened! (If you want to take a moment to recover from the sheer horror of that situation, it’s OK. I’ll wait for you. Just say when.)
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