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Rating the TIAA-CREF Returns

February 1, 2007

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The press release's headline is enough to make any of the 3-million-plus people with TIAA-CREF retirement accounts take notice: "Drucker School Researchers Find That Millions of TIAA-CREF Investors May Be Losing Up to $1 Million of Their Terminal Wealth."

The details are a little more complicated. There is a new, peer-reviewed study about to appear in a financial journal that suggests that TIAA-CREF participants at institutions with a limited set of TIAA-CREF options may lose out significantly compared to colleges that offer more options. And for some of those participants, the study says that the gap could reach $1 million. Needless to say, the findings are being much discussed (with much of the discussion private) in the highly competitive world of higher ed retirement plans. But TIAA-CREF says that the findings are skewed beyond the point where they have any value -- and the study's authors acknowledge some limitations of their research.

At the same time, TIAA-CREF agrees with the authors of the study and other experts that the findings point to the need for colleges to more frequently evaluate the retirement plans open to their employees -- and that some employees may not have enough options.

The paper setting off the discussion -- "What's in Your 403(b)? Academic Retirement Plans and the Costs of Underdiversification" -- was prepared by two economists at Claremont McKenna College, and by a business school professor and a mathematics professor at the Claremont Graduate University. Their findings will appear in the spring issue of Financial Management, and a version of their work is available through the Social Science Research Network.

They took the performance of eight TIAA-CREF funds and compared performance over a nine-year period with a series of funds offered by Vanguard. A series of scenarios were explored to consider the different investment patterns of people willing or unwilling to tolerate risk, and the extent to which people generally take fewer risks  as retirement approaches.

Based on these analyses, the study found that people in TIAA-CREF funds, for whom similar contributions were being added to retirement accounts, could end up after 40 years of work with anywhere from $350,000 to $1 million less than someone making comparably risky choices through Vanguard. (Risk-averse investors would have the smaller gap while gutsier investors would have the larger gap.)

Richard L. Smith, a professor of financial management at Claremont Graduate University and the lead author of the study, said that the work was prompted by the realization that changes in federal laws about the responsibilities of employers that provide pensions might discourage colleges from offering their employees more retirement options. The researchers wanted to see how big a difference it makes to have more options. (There was no outside financial support for the project from anyone in the higher ed retirement business, or from anyone, he said.)

It's vital for college leaders to understand those differences, Smith said, because the choices they make determine the choices of their employees. The employees may decide which combination of funds to use, but only among those a college has selected. Some institutions include choices from TIAA-CREF and other companies like Vanguard or Fidelity. Even among the many institutions that restrict choice to TIAA-CREF, employee options can vary widely, with some institutions giving their employees many more options from among the TIAA-CREF portfolio than others do.

Given all of that variation, the key question is why the Claremont analysis found such a gap between TIAA-CREF and Vanguard and whether the comparisons show what the study says they show. Smith and his colleagues attribute the gaps to the relatively small shares of the TIAA-CREF funds they compared that were focused on certain classes of assets that happen to have been big winners in recent years -- categories like international investments and small businesses. Smith said that the comparison group was based on actual choices that have been offered at many colleges, and so are valid.

TIAA-CREF thinks the opposite. "This paper's flaws are really misleading," said Brett Hammond, chief investment strategist at TIAA-CREF. "You can't understand diversification if you don't have a complete fund lineup." What that means is that he questions whether many people have the choices the Claremont professors believe exist. And even if they did have those choices, Hammond questions whether people would make their investment choices the way the Claremont scholars projected.

With several dozen additional choices that were left out, and with increasing attention being given by investment managers to some of the asset categories Smith and his colleagues saw as valuable, Hammond said that any college that wanted could have viable TIAA-CREF options that place more of an emphasis on those areas.

He said he was absolutely certain that a fair comparison would not show any gap. Hammond said he was not criticizing Vanguard, which he called a "wonderful company," but the comparison made by the professors. "This was a selective use of Vanguard funds and a selective use of TIAA-CREF funds," he said. "The study absolutely fails to accurately portray TIAA-CREF."

Hammond said that there are numerous other problems with the comparison as well, most notably a relatively short time frame (nine years), which he said is not appropriate for considering the impact of investment tools that are designed for use over decades, a time frame means that there will be multiple economic cycles that won't be evident in nine years.

Smith said he wasn't surprised by TIAA-CREF's criticism and said that it responds that way to any analysis that shows it behind others. He said that many of the institutions that trust TIAA-CREF as the sole choice for employees use just the choices he did -- they are the choices he used to have at his college, in fact. That some other combination of TIAA-CREF funds would yield a better return, he said, does not negate the legitimate concern of those who don't have those choices.

Why, he asked, should it be considered OK for some colleges to offer a portfolio that could lead to employees not enjoying the maximum retirement nest egg? Many colleges need to realize, he said, that "their menus are not competitive."

Andy Brantley, chief executive officer of the College and University Professional Association for Human Resources, has in previous jobs helped put together such menus. He rejects one central premise of the Claremont study (the comparison of TIAA-CREF and Vanguard) and endorses another (more choices are needed at many colleges). 

"Any sweeping generalization that any retirement service provider would cause an employee to lose money is ridiculous," said Brantley. He said that there are too many factors at play -- employees' choices, institutional choices, changes in the market, world events that lead to changes in the market -- to link performance to one company. (CUPA-HR's members are key people for TIAA-CREF and its competitors, all of which work in various ways with the association.)

But if people are unhappy with a portfolio like the one examined in the Claremont study, Brantley said, colleges might be at fault for failing to revise its list of choices. "Most institutions will implement something, and let it sit there for years," Brantley said. "Most universities have not done a good enough job of managing their defined contribution plans, and of actively and regularly engaging people with expertise to review plan options to determine how many plans to offer, what funds are available, why they are available, what mix makes sense, and so on."

Brantley said that there is so much change in the investment world right now that he would recommend such a review every two or three years. Some reviews might not yield any changes in the choices offered, he said, but it's important to be sure.

Smith speculated that one reason colleges hesitate to offer more choices is fear of being responsible for unwise investment decisions employees could make. Any mix of college employees will include professors with the economic background to make sophisticated choices and non-professional employees who may have no financial training. Smith said that colleges fear situations where employees in the latter group hear someone in a college office talk up an Asia-Pacific fund and then they transfer everything in there.

Brantley said that the issue Smith raised is a real one, and that colleges differ on "how parental" they want to be in offering many choices for retirement planning. He said that there needs to be "a balance," based on the employees' wishes, the factors associated for the university of offering many plans, and the philosophy on the role of the institution in retirement planning.

While Brantley thinks that a review of these plans would lead many institutions to offer more options, he does not advocate going too far. "You could throw the door wide open and have more problems," he said. "In my experience, most employees don't want 50 or 60 options."

Hammond of TIAA-CREF agreed, saying that research has found that when the options pass a certain point, "some employees tend to throw up their hands." He also endorsed the idea of institutions more frequently reviewing the plans they offer. He said that individuals -- even those who aren't seriously involved in finances -- tend to review their options when their lives change: getting married, having kids, thinking about paying for a child's education, and so forth. There aren't the same prompts for institutions, he said.

It's unclear whether the Claremont study will prompt many institutions to rethink their offerings, but it has already had some impact of that sort. The authors of the study are all at institutions that are in the Claremont Consortium, which, in part prompted by the research, recently added new TIAA-CREF options for its employees.

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Comments on Rating the TIAA-CREF Returns

  • If you want to see poor performance, just
  • Posted by CPAMBAMST , Compliance Officer at multibillion$nonprofit on April 25, 2008 at 2:30pm EDT
  • look at your own accounts! I had long suspected that published returns did not coincide with "real" returns. This report is excellent to take to your financial professionals and ask them if now that they know this they must act to avoid being negligent in their fiduciary duty.

  • Happy Camper
  • Posted by Mike , Retired/ at SOU on August 22, 2009 at 6:30am EDT
  • I have been a T/C participant since the 70's, 1/4T, 3/4 C then reversed the proportioned about 1987. I've made about 8% p.a.. I'm glad that I never moved to the riskier fund families that were offered. No sales charges, limited number of funds, and now, great (free) financial counseling all persuaded me to stay. Most investors and their advisers never correctly estimated risk and over-estimated the benefits of diversification. The non-profit status of the company and the conservative and relatively limited options of T/C turned out to be our best friend.

  • Posted by EJM , Prof. of Religion on February 1, 2007 at 9:52am EST
  • Where should one begin to complain about TIAA-CREF? [1]Their billing 'system' is such that my payroll deduction sits in limbo for two to three weeks every month. [2]They act like MY money is THEIR money and I owe THEM loyalty. [3]They annually fight to keep social choices out of their Social Choice account. [4]Their overhead, including advertising, should be cut drastically--that too is MY money they are spending on their egos. [5]They pay board members for four meetings more than most of their "participants" make in a year.

  • Doubts about study results
  • Posted by Jack Olson , Certified Financial Planner (tm) on February 1, 2007 at 10:22am EST
  • That $1 million difference after 40 years is impressive. Here are several reasons to question it.

    First, they took nine years' worth of investment results and projected it for forty years. Would you take the investment markets of 1967-1976 and assume that the investment markets of 1967-2007 will be just like them? The advantage of hindsight tells us that that is far from true.

    Second, does that $1 million figure represent the way 403b investors might invest or as they actually do? Does that $1 million figure represent the few who contribute the maximum or those who contribute the average? The greatest difference in total return between the TIAA-CREF and the Vanguard is among the most aggressive investors. Only a minority of investors are that aggressive and even they tend to invest more conservatively as they approach retirement. The study assumed optimum rebalancing. How many 403b investors do that in practice?

    That $1 million difference in principal after forty years might be real if you invest exactly as the study assumes you do and if the markets over those forty years behave exactly as the nine years on which the performance figures were based. But, if you look at how investors have invested over the past forty years and how the markets have actually operated, you might well conclude that the eventual $1 million difference in principal is a distant mirage.

  • "For the better good"?
  • Posted by QuakerProf on February 1, 2007 at 10:45am EST
  • All of this ignores another key problem with TIAA CREF. At many institutions, their funds are bundled as variable annuities rather than as normal mutual funds. Since 403(b) accounts are already tax deferred, there is no need to also use a variable annuity structure. The advantage of variable annuities (insurance products, basically) is the tax advantage. So, we pay higher fees for tax protection that we already get for free through 403(b) status.

    This also makes it harder for account holders to track fund performance and returns, since variable annuities can't be tracked through ticker symbols- rather, only through the company's inadequate web site, which has been called out by the financial media for using deceptive graphing techniques (playing with the measurement for the axes) to make returns look better.

    Professors may not choose our careers for money, but that doesn't mean that we deserve to be fleeced when it comes to retirement.

  • Poor Performance
  • Posted by Alex Herzog , Director of One Card Operations at UNLV on February 1, 2007 at 11:20am EST
  • I was dismayed with the performance of my TIAA -CREF after 10 years with them and finally switched them all over to Fidelity. I couldn't be happier.. I have already seen a 10% increase.

    TIAA-CREF seemed to be following others in investments and not leading like I expected them to. I also was convinced by a rep to have a portion on my funds put into a guaranteed annuity not realizing that rolling those monies is nearly impossible.

    I would have like to have a course in graduate school on Personal Finance for Higher Education Professionals rather than try to learn it on my own.

  • TIAA mortality expense
  • Posted by Jack Olson , CFP(tm) on February 1, 2007 at 11:36am EST
  • Quaker Prof, you are correct that variable annuities generally have a mortality and expense fee which is charged annually against an investor's balance and that this is a drag on investment return. Fidelity's mortality and expense fee for its variable annuity is 0.75%, for example. Yet, my Investment View database reports TIAA's mortality expense as much lower than that, at only 0.01%. So what you say is true in most cases but TIAA-CREF is an exception.

    You are also correct that when you invest in a variable annuity your balance is figured not in shares like a mutual fund but in units held in a trust. This doesn't change the dollar value but it confuses investors since reinvestment of compound earnings doesn't buy you more units, it causes the value of each unit to increase. For the sake of transparency, colleges should convert from tax sheltered annuities to tax sheltered custodial accounts which can be invested in mutual funds just like a 401(k). This would make the 403b market more competitive by making investment results easier to compare.

  • Bad Performance on all fronts
  • Posted by Admissions Professional on February 1, 2007 at 12:03pm EST
  • Beyond the issues of the performance of their funds, what really disappoints me is the complete decline in the level of their customer service. Since they "upgraded" their system their have been long delays in getting my deposits to reflect on their system (which usually cost me interest) and on more than one occasion some rather serious mistakes were made on their part concerning the total amount of my holdings with them. Repeated attempts to get them to correct (or even discuss) these issues seem to go into a black hole. (These are very basic 2+2=4 math mistakes that their new system seems incapable of calculating correctly.) Since they can't do these very simple things correctly, and since they don't seem to want to discuss it or deal with it, I've decided that I can't trust them to do higher level calculations (that I can't check) correctly either, so I've decided to transfer my funds somewhere else in the very near future. The last time I spoke with them I told them that if my "regular" bank made mistakes like this I would have fired them in a second.

    I'm completely disgusted with TIAA-CREF and just don't trust them anymore.

  • Wish I could get my money out.
  • Posted by Donald M. Scott on February 1, 2007 at 1:45pm EST
  • I'll agree wholeheartedly with those who feel that T-C has awful service. They seem to have adopted the "Bush/Patriot Act" method of doing business, insisting on recording all phone calls. I do NOT want private business conversations recorded, and it is in fact illegal to do so in my state, but they refuse to heed my concern.

    They seem to fit into a new class of insurance/retirement institution, taking a generally good old organization and changing into a global corporation, with all the attendant "we'll tell you what do regarding your money, and we don't care what you think" attitude.

    Also along global corporate lines is their slick advertising, which through its illustrations seems to indicate that they have no WASP or WASC members. So maybe I don't belong there, but they tell me my annuitized money is locked tight.

    Wish I could get my money out.

  • TIAA-CREF STINKS To High Heaven!!
  • Posted by LMD on February 1, 2007 at 6:05pm EST
  • What a royal rip off! I thought I was the only one who actually lost money with TIAA-CREF investments... I had to make a change and thank God that I am finally at an institution that provides options! I was deeply afraid that I would be eating cat food in retirement...

  • Posted by Jack Olson , CFP (tm) on February 1, 2007 at 6:06pm EST
  • Admissions Professional, EJM, and Mr. Scott have complained about bad customer service at TIAA-CREF. I have no experience with TIAA-CREF but I have definitely seen a race to the bottom in customer service at financial companies. They pay peanuts so they get monkeys.

    Mr. Scott, there is a reason they record your calls and it's not what they say, "to improve customer service." It's so they can go back and check what you and the telephone operator said in case there is any dispute about it.

    Maybe your money doesn't belong there, but it's not because their ads don't show any white employees. The models in the ads aren't actual employees or customers. Chances are the ad agency chose an appropriately diverse (i.e., minorities prominently featured) selection of stock photos from a clip art book. If they showed real customers and real employees, they would show a frustrated investor trying to wade through a phone maze to get to a telephone operator working the night shift at the call center in Bombay, not racially diverse Americans beaming at each other across conference tables in brightly lit offices.

  • TIAA-CREF returns
  • Posted by sy platt , retired professor at Bucks County Community College on February 2, 2007 at 8:35am EST
  • I've been retired for 15 years and my pension is all in TIAA-CREF funds and annuities. I'm pleased with the results. None of it is in a Lifetime Annuity, so that most of it behaves like mutual funds do.

    The part that is in Annuities has distinct advantages that mutual funds don't have and provide a secure decent return.

    The study may be an alarmist piece, which journalists love to conjure up, especially when they can use large figures to make a point.

    Probably the most important points that are made are that people need enough choices to create a well-diversifed portfolio. You have to try to influence your Human Resources Department to provide you with that.

    SP

  • Slow Posting of Contributions
  • Posted by ECR , Administrator on February 2, 2007 at 11:35am EST
  • EJM, regarding the slow posting of contributions, one thing worth checking into is how your institution remits contributions. My contributions are credited as of the date I get paid.

    ECR

  • Enough Options
  • Posted by Ken on February 6, 2007 at 3:55pm EST
  • We have TIAA-Cref at the small southern college where I teach. I had options, I chose a high risk - low risk combination and I have been very happy with the results. I have gotten into the investment account laster in life and so I am a bit behind, but so far I am making money, so I am happy.