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Furor Over Dismissals

February 27, 2007

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The sudden termination of a veteran counseling center director at the University of North Carolina’s Asheville campus has inspired an outpouring of student and faculty support for her and crystallized concerns that long-time employees have been consistently pushed down or out by a new administration -- concerns, the chancellor says, that the statistics don’t support.

“That’s definitely the feeling on campus, that a lot of long-time folks have been fired or forced to retire or moved. My situation was more visible to students.... I’ve been the accidental catalyst for people to start looking at that and say they want to be more involved with decisions,” says Maggie Weshner, a 29-year employee who wraps up on-campus counseling duties Friday after receiving notice January 24 that her position was being eliminated due to “restructuring” -- a merger of the health services and counseling centers. 

“The people being terminated, we measure their service in terms of decades; some of the people doing the terminating, we measure their service in terms of how many months they’ve been here,” says Gary Nallan, an associate professor of psychology and chair of the Faculty Senate. The representative body this month passed two resolutions, one calling for Weshner to be reinstated through the end of the semester, in part to minimize disruption to the students under her care, and another expressing alarm and concern about "the recent involuntary departure of long-time employees.” The Faculty Senate is also set to discuss the revival of a lapsed planning council that would offer greater faculty input into such structural decisions, and the Senate’s executive committee will meet with the chancellor to talk about the topic this morning.

“It seems to me,” says Nallan -- who estimated that about 28 long-serving professional staff, most with 20 years or more at UNC Asheville, have been terminated or pressured to retire since the chancellor’s arrival in October 2005 -- “that the faculty is more upset than I’ve ever seen it.”

Chancellor Anne Ponder says that while she’s heard the complaints, the statistics show that staff retention since her arrival is historically consistent with rates during transitional periods after the arrival of new chancellors at Asheville. According to data compiled by the director of institutional research, Archer Gravely, 85.8 percent of full-time staff have been retained in the three semesters since Ponder arrived, which is just below the mean 87.3 percent staff retention rate recorded by the four most recent chancellors in their first three semesters.

The 91.8 percent retention of staff with 10 years or more of service during Ponder's tenure is lower than that of two previous chancellors, who had rates of 100 and 95.7 percent, respectively, but higher than that of the immediate past chancellor, James H. Mullen Jr., who oversaw an 89.4 percent retention of full-time staff with 10 years or more of service during his first three semesters at Asheville.

“The amount of transition at this particular time is right in the middle, right on average,” says Ponder, who adds that the changes have mainly been concentrated at the senior level, where half of the positions were vacant or filled on an interim basis upon her arrival, and student affairs, which was split from the academic affairs division to become its own unit just last summer. “Very few people in that whole area [student affairs] have a job that is identical to the job they had two or three years ago. It is a division-wide change focused on the benefit and well-being of this generation of college and university students," she says.

That’s little consolation to the students who led 150 people on a walkout to protest Weshner’s termination last week. “One issue was, of course, the students who were seeing Maggie having to terminate with her so abruptly; the second was that we weren’t able to get any answers, any straight answers, anyway, from our administration," says Nikki Espie, a senior who has been active in the effort to seek Weshner’s reinstatement. "Then it became an issue of, ‘Why aren’t there any checks and balances?’ That seemed to be overarching, not just checks and balances with respect to what happened with Maggie but in regards to other changes happening on campus.”

“Change is inevitable,” says William A. Sabo, a professor of political science and a Faculty Senate member. Yet, he says, “decisions -- reorganization decisions and personnel decisions -- have to be articulated in the context of an overarching vision or plan. Much of my personal frustration is that’s not really what’s happening. The real challenge that the faculty and administration face here is to learn how to talk to each other."

He continues: “It’s too easy to see this as a battle or a confrontation between faculty and administration. And that’s not what people want it to be. It’s an attempt to get new administrators to understand our culture and our traditions and our values” – including, Sabo says, a focus on open communication, shared responsibility for the well-being of all employees and equity.

Ponder says that while the university is in the midst of a strategic planning process that she has often spoken of publicly, the administration could have done a better job of communicating its rationale about the merger of the health and counseling centers.

“It is very clear to us that this generation of students has and brings to college issues that transcend the merely emotional or physical, that ... their whole well-being is going to be better treated, better addressed, if there is a seamless conjoining of our counseling and health services," she says.

John Noor, the student body president and as such, a voting trustee, concurs that the changes are based on a well-defined plan that he’s been privy to, and agrees with -- but that, by and large, it has not been shared nearly so broadly as it should have been. “The common theme that’s come back is that restructuring needs to happen, changes need to occur; right now you have to walk into the center and students will have to wait two to three weeks for an appointment," he says.

“It’s very hard when you have someone who has put in the time, like Ms. Weshner has, serving the university for 29 years, to say, ‘We’re heading in a different direction and we’re doing that without you.’ But I don’t think the number of years served entitles you to a career for the rest of your life," says Noor.

Weshner, meanwhile, plans to continue seeing 10 of her clients on a pro bono basis in space donated by local therapists for the remainder of the semester to avoid severing relationships with students who could not be easily transferred to another therapist. She'll stay on the payroll for the next 90 days through a severance package and then has nine months of accumulated leave that will take her up through December, when she’ll be eligible for retirement -- unplanned though it was.

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Comments on Furor Over Dismissals

  • Posted by Jim Shields on February 27, 2007 at 8:52am EST
  • Unanswered questions include:
    Who is the consultant who recommended the termination?
    How much was the consultant paid?
    Why has Chancellor Ponder refused to share the consultant's report with the faculty senate?

  • Posted by Sarah Werden at UNCA on February 27, 2007 at 11:20am EST
  • This "consultant" never wrote plans, recommendations, or whatever this "consultant" was hired to do, on paper. There is essentially no concrete evidence, only what the "administration" says.
    It is my understanding that the consultation was done before some of the Vice Chancellors were even hired and later began "restructuring," suggesting perhaps they themselves were mislead by the highest authority.

  • Communication is the key
  • Posted by Harry Johnson , Residential Senator at UNC Asheville on February 27, 2007 at 2:31pm EST
  • My biggest beef here is the issue of communication. I think my qualms with this situation would have been alleviated had Student Affairs said out front that "This is what we want Health Services to be for students." They're trying to say that now but the damage has already been done.

    However, I also think that this is not about Maggie for a lot of faculty members and more about change within the university. For so long, the role of the Chancellor has been to maintain the status quo, and we've had a lot of problems pop up because of this. Ponder is pushing the university in a new direction, and people are reacting negatively to that change.

  • Posted by Jim Shields on February 27, 2007 at 3:35pm EST
  • Senior administration would certainly like to frame the debate as being between those seeking and those resisting change. Nothing could be further from the truth. In fact, many of these faculty have helped bring about tremendous change at the university over the past thirty years.
    Rather, it is about the faculty and students insisting upon transparent decision making and an open management style. The debate and decision making regarding the goals, objectives, and financial expenditures of the university should be conducted in full view of the campus community.

  • Sign of the times
  • Posted by Martin on February 27, 2007 at 9:30pm EST
  • Unfortunately the days of rewarding longevity are long gone. In my experiences people who give long support to higher education are being squeezed out for persons who have been at multiple campuses in just a few years. I had to go out of state just to get a promotion, while I had served at my former school for over 20 years. It happens with impunity unfortunately.

  • we want answers!
  • Posted by Sarah Buchner on February 28, 2007 at 9:35am EST
  • I have heard/read over and over from both Bill Haggard and Ponder that this "restructuring" is in our "best interest". Aside from being extremely patronizing, everything (which isn't much) they have given us about what they are trying to do is far from it though. To "reconstruct" something requires structure. They don't seem to have any, and if they do they aren't sharing the full plan with anyone. It's great they are trying to reduce the waiting time to see a counselor, but firing a full time employee makes that impossible. The "part time" person/people that Bill Haggard has suggested will take her place in the new merged program does not seem like a good solution. In (potentially!) solving this one problem they are creating bigger ones. Haggard says they plan to defer students (that were currently able to be helped by counselors such as Maggie) out into the community that need "this longer mental health care assistance". What is "longer"? Where are they going to send us? The mental health care has gone down the well in Asheville. From what I've experienced you have to go out into Hendersonville to find a psychiatrist accepting new patients. When this was pointed out at the last meeting they didn't have answers to give us. If there are in fact, answers to these questions that prove this "restructuring" will be in our best interest, they need to publicize it. If it's really as they say it will be, what do they have to hide? The only conclusion I can draw is that they have no idea what they are doing- and it's a little late to be figuring it out.

  • Trends in change
  • Posted by Jessica on February 28, 2007 at 11:15am EST
  • The article in today's Asheville Citizen-Times has a link to a short report on the turnover at the school showing that it is in line with expected rates of change. http://tinyurl.com/yostd9

  • Caring for Students
  • Posted by Patty, an alum on February 28, 2007 at 2:00pm EST
  • It can't have escaped the notice of the administration that the state of mental health care in Asheville is plummeting into abyssmal state thanks to a lack of funding from the General Assembly. It has been extensively reported on in the Asheville Citizen-Times. Mental Health Care proveders are closing down. This is creating a shortage of mental health care providers and a starin on the system in general. All we need is for the university to add further stress on an alteady strained system. If they truly care about the students, they will make sure they are able to meet their needs, including for mental health on campus!

  • furor over dismissal
  • Posted by CL on March 1, 2007 at 9:45am EST
  • As an uninformed outsider, it looks to me as if the administration's ulterior motive may well be to eliminate the position(s)held by individuals who have worked there longer and who therefore make more money.
    The administration can then re-hire at someone in a slightly different position at entry level pay and save money.

  • Posted by A on March 1, 2007 at 6:05pm EST
  • I've worked with Maggie for several years now, and it deeply saddens me that she has been let go in this manner. However, as much as I will miss her, the issue extends way beyond her dismissal. The issue extends way beyond this new administration. Staff have been fearful for years now. Seeing our friends and colleagues fired or relocated has made us afraid to speak out in meetings, or in general, for fear that we'd be next. Being a liberal arts institution, shouldn't we all be encouraged to speak our ideas, even if they differ from each other? I really thought that was the point. We encourage our students to enter into respectful dialogues and arguments, yet as staff we don't feel safe doing this.

    As the last administration came to an end, I think a lot of people were hoping that things would get better, but they haven't. I think a lot of us just want to work in a safe environment again. It's hard for us to take care of our students when we're scared this way. I'm just glad that the students and faculty--the ones who can safely use their voices--are taking such an interest in the situation.