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Ending an Experiment

Nearly a decade ago, when it last renewed the Higher Education Act (yes, it’s been that long), Congress made a change designed to deal with a fundamental contradiction in the federal student loan program: Because the U.S. government pays student loan guarantee agencies primarily by reimbursing them for loans that go into default, the guarantors have a perverse incentive not to keep students out of debt, in direct conflict with growing public policy concerns about escalating student indebtedness.

The potential solution Congress enacted in 1998 — a “pilot” program in which a small group of guarantors entered into “voluntary flexible agreements” aimed at changing their financial rewards to encourage them to come up with new ways to reduce and prevent loan defaults and delinquencies — has by most accounts been a strong success.

While the rates of student loan borrowers defaulting on their loans have fallen across the board, thanks to aggressive efforts by the government, colleges and lenders, the five guarantee agencies that struck the experimental agreements with the Education Department have demonstrated particularly striking results. Massachusetts-based American Student Assistance, for instance, has seen its so-called cohort default rate fall to 1.6 percent, about a third of the national average of 4.6 percent in 2005. Great Lakes Higher Education Guaranty Corp., another voluntary agreement recipient, had a rate of 2.7 percent in 2005. (The other voluntary agreements are with the California Student Aid Commission, Texas Guaranteed Student Loan Corporation, and Colorado Student Loan Program.)

Successful as the VFA program appears to have been, however, the Bush administration has had it in its sights. President Bush proposed eliminating the program in his last two budget plans, citing concerns about its costs to the government. And this month, the Education Department sent letters to the five agencies that it was unilaterally abandoning their agreements, saying the arrangements no longer meet the legislative requirement that they be “cost neutral” — or no more expensive to the government than the agencies would be under the government’s traditional method of paying guarantors.

In the partisan environment in Washington public policy circles, especially on an issue like the government’s student loan programs on which party lines are often sharply drawn, an action like this one that appears to hurt some high-profile institutions in the guaranteed student loan program might be expected to bring howls of protest from Republican lawmakers and loan industry officials and quiet (or boisterous) applause from Democrats and critics of the guaranteed loan program.

But the department’s decision regarding the voluntary flexible agreements confounds those expectations, drawing condemnation from a bipartisan group of U.S. senators and representatives and from advocates for students who rarely find themselves on the same side of an issue as lending officials.

“I’m generally a fan of the VFA concept and of aligning compensation with the public policy goals for guarantee agencies,” said Robert Shireman, president of the Project on Student Debt. “This is the way that the relationships with guarantee agencies should operate,” with the government paying guarantors to “incentivize good outcomes” as opposed to paying them based largely on the percentage of defaulted loans, which “can create incentive to allow students to default.” He added: “It is unfortunate to see the department summarily abandon the approach.”

Fifteen members of Congress — including Democratic leaders on education such as Sen. Edward M. Kennedy and Rep. George Miller, but also Republicans like Sen. John Cornyn and Rep. Paul Ryan, all of whom represent the states where the five guarantors make their homes — made much the same argument in their letter this month to Education Secretary Margaret Spellings.

“To date, VFA guarantors have already saved the federal government hundreds of millions of dollars in prevented defaults,” they wrote. “We’re concerned that the department may terminate a model that has been successful in preventing students from defaulting on their student loans. If these guarantors are forced to return to the traditional guaranty agency model, it’s obvious that student loan default rates will rise.”

At the core of the department’s decision appears to be the view of its officials that the voluntary agreements have come to cost the U.S. treasury significantly more than the government would have to pay them if they were operating under the traditional model. To the extent that’s true, it is so for two primary reasons.

First, traditional payments to guarantors have decreased in part because the number of defaulters has fallen and, notably, because Congress over the last two years has steadily cut federal subsidies for banks and guarantors, most recently in the College Cost Reduction and Access Act that President Bush signed last month. The department’s letter cites the fact that the new law will cut to 16 percent from 23 percent the proportion that guarantee agencies can keep of the funds they collect from borrowers who default on their loans. (Currently, for instance, the government pays American Student Assistance 18.5 percent, which has been far less than the 23 percent it pays to traditional guarantors.)

The second reason that the cost to the government of the voluntary agreements has risen, ironically, is largely because the government’s (and lending industry’s) efforts to reduce defaults — and particularly those of the VFA guarantors — have been so successful. Because the recipients of the voluntary agreements are paid based on how well they keep student loan borrowers from entering default, the fact that fewer borrowers are failing to repay their loans has resulted in an increase in the payments to the guarantors operating under the voluntary agreements.

Paul C. Combe, president of American Student Assistance, finds it perplexing that the government would punish his agency for its success. He suggests that the government’s definition of “cost neutrality” — unfairly excludes the money the government saves because fewer borrowers are defaulting. “They’re really just looking at “fee neutrality,” said Combe — whether the government is paying his and other agencies more in cash outlays than they would be without the voluntary agreements. “But to truly look at ‘cost neutrality,’ you have to look at all the activities of a guarantor — every default you avert is a huge savings.”

Combe said that he believes it would only be fair for department officials to renegotiate the voluntary arrangements on terms that acknowledge the full range of contributions the guarantors make, including the money they save the government by eliminating defaults.

A senior official in the Education Department, noting that the voluntary agreements were supposed to an “experiment” rather than a permanent fixture, said the agency “would entertain” the possibility that a guarantee agency could “come back to us with a proposal” and that department officials would “work with them on finding a cost neutral fee structure.”

But the official rebuffed the suggestion that guarantors should appropriately be credited with saving the government significant sums by reducing defaults since, under federal accounting rules, the government “never loses money to a debt, because we can always get the money back,” through garnishment of wages and other means. “But from a budget standpoint, we’ll give them some credit, but it’s not as significant.”

The department official said that the administration’s financial analysis leading up to its 2008 budget plan in February showed that the five voluntary agreements would cost the government $2 billion over 10 years. If that weren’t bad enough, the official said, the costs of the arrangements versus those for traditional guarantors will grow now that Congress has passed the college cost law, which “significantly reduces standard payments from the Department of Education to guaranty agencies,” as the department argued in its letter to the VFA guarantors. ” “The cost neutrality of these agreements started to come into question in recent years,” the official said. “Now we know they’re definitely not cost neutral, because of changes in that bill.”

A Senate aide said members of Congress hope that the department will renegotiate the agreements, although the aide said that department officials had not responded to the lawmakers’ letter this month.

The aide joined Shireman of the Project on Student Debt and Combe in expressing disappointment that the department was willing to jettison a program that seems to have thrived, so much so that Congress tweaked the repayment scheme for all guarantors two years ago to reward them financially — at least a little — for preventing default. Especially, they note, at a time when concerns about student debt have never been greater.

“At the very point in time where debt is a major social problem, and we have a program that can demonstrably show improvement in that,” said Combe, “it just doesn’t make sense.”

Doug Lederman

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Comments

Well, it’s news to a lot of us in the financial aid profession that ED is not concerned about default because they can always get the money back. Why then have policies that reward low default rates and punish higher ones? Why send department officials to financial aid conferences and encourage schools to do more to prevent default (even though we have little contact with our students once they have graduated and begun repayment). The work of the loan servicers/guaranty agencies is vital but of course if the Department doesn’t care about defaults, gee, why are we doing all those exit interviews?

I doubt I’m the only aid administrator who is baffled by this move.

Val, at 8:40 am EDT on October 16, 2007

This is simply insane. Ed creates the VFA to stimulate innovation and create better service to students. The experiment works...Ed cancels experiment.

If you are a student having trouble with your loan payments and are days late...would you rather get a call from a guarantee agency that gets paid after you default or an agency that gets paid to keep you from defaulting....hmmn....tough one.

What behind the scenes money deal is causing this to happen?? I hope no one is stopping by Margaret Spellings office and leaving donuts and sticky pads. As we all know, this kind of influence is just too tempting, to powerful.....it would prevent even the the secretary of education from making a rational decision.

PB, at 9:20 am EDT on October 16, 2007

The Elephant in the Living Room

What wasn’t it reported in this article is that the Department of Education MAKES...not loses money from defaulted loan?

That’s right. The Wall Street Journal Reported in 2004 that for every dollar the fed pays out in default claims, it gets back about $1.20 by strongarming the borrower. This is after the guarantors, collection companies, etc take their piece.

It’s not hard to do- A defaulted borrower has basically zero consumer protections in place for them. No bankruptcy protections, no statutes of limitations...guarantors are also typicall, exempt from Fair Debt Collection practices.

So people who have an interest in describing defaulted borrowers being a drain on the taxpayer, etc, can now shut their mouths. It’s been a lie all along, and they know it.

And people wonder why decent citizens are now being forced off the grid, fleeing the country, and even taking their own lives as a result of their defaulted loans having doubled, tripled or worse?

This sickening and perverse wealth extraction scam has to end. It goes to the very core of what the Department of Education has morphed into over the past decade.

One can only hope that the new president fires the upper third of the entire department, and starts over again.

Alan Collinge, Founder at StudentLoanJustice.Org, at 12:00 pm EDT on October 16, 2007

Hmm, how much money does the government spend collecting loan payments through wage garnishment and tax refunds? I’d like to see the study that compares the cost efficiency of one method to the other.

IntheBiz, at 1:35 pm EDT on October 16, 2007

If the VFA experiment worked, then why not allow all guarantors to enter into a VFA? Why continue to exclude the other 33 guarantors from the program if it is working so well? People, it is not cost neutral people because it is not fair business practices among ALL guarantors. Wake up. Oh yeah, have a look at how those VFA guarantors choose the schools they work with...no high-risk clients in thier kitty. Gee, ask again: I wonder why their cohort rates are so low?

Bob, at 5:05 pm EDT on October 16, 2007

Default rates are possibly artificially low

I am the list owner of the Student Loan Justice yahoo group.

We have been discussing this issue for a number of months now and a common thread that keeps popping up is that we borrowers have been shuffled around a lot.

Every new loan agency brings with it a new dollar amount (always higher than the last), and some of us have even been consolidated without our permission!

We have also found ourselves occasionally in unasked-for deferments. I myself sent in a deferment form, unsigned, with writing all over it requesting the lender to show me the math and account for all the money they say I owe. I wrote, very clearly, that I did NOT want a deferment, and if they processed the form without providing adequate proof of the debt that my loans would be null and void. I wrote, over the signature line, that if they processed the form it indicated their agreement to those terms.

I did this because for several years before that I had been asking, first over the phone and then via faxes (ignored) and registered letters (unanswered) to their legal departments, to PLEASE audit my account and show the trail that led from my original loan amounts of $55,000 to as much as $235,000 depending on the company. [Currently, they have my name misspelled, and I do not see all my loans at the loanfinder website, so I’m not sure exactly how much it’s supposed to be right now, but they’re saying about $159k.]

The numerous calls I made to the state and federal Ombudsman’s offices were never answered.

Others have had very similar experiences to mine. But to continue...

Well, I ended up in deferment again and surprise! They can’t find that form in their files.

Many on our list have reported that, by our own calculations, we should have fallen into official default status years (decades for some) ago. I should have been in default about 5 years ago but instead my loans were sold to lender after lender, accruing new fees including at least $30,000 (on my original note of $55,000) during the consolidation I didn’t want. My story is not unique by any stretch of the imagination — it seems that this is how these guys do business.

My loans were *finally* declared officially defaulted in February ‘07 and now even show up on my credit report that way. I guess I’m one of the 1.6% now.

They might keep the default rates low, but it’s only by cooking the books that they manage it. If we had not had this group and started comparing stories, we wouldn’t have figured out even this much, so there’s no telling what else is happening.

Holli Kerr, MMFIC, at 7:20 pm EDT on October 16, 2007

How much debt is there?

Does anyone know how much Americans owe for student loan debt? It is as if the federal government has allowed dubious people to run the nation dangerously into student loan debt with no oversight. How much money are we talking about? How much debt have these people run up in the name of “education"?Please, someone expose this horrific scam.

In Over my head, at 3:20 am EDT on October 17, 2007

Americans owe nearly $600 billion in education loan debt, including the private-label alternative loans.

Homer, at 7:20 am EDT on October 17, 2007

Earth to Alan Collinge... Come in, Alan Conllinge ...

The Dept. of Ed makes money on defaulted loans? How is that, exactly?

If a student with federal loan from a private lender defaults, the Dept. of Ed is obliged to reimburse the lender at taxpayer expense.

If that loan is never repaid — and many are never paid in full — most of the cost of loan is covered by the taxpayer. A small percentage of the loss is also covered by the lender.

If the defaulted loan can be repaid, the agency that recovered the loan may receive an extra fee (taxpayer money again).

So in this way, a lender/servicer like Sallie Mae can be reimbursed on a defaulted loan and also earn a fee by recovering the same defaulted loan.

(Is this what you’re talking about?)

But this is a one-way street, dude.

The Department of Ed. is not making money in these transactions.

GR, at 12:50 pm EDT on October 17, 2007

Is it any wonder the Department of Ed is doing this? Senator Kennedy has always wanted to get rid of the FFELP program and just have DOE issue student loans, even though they have a higher default rate then any FFELP lender, have worse customer service then even Sallie Mae, and make things so cunfusing for students that it is a wonder anyone in America has a college education.

Rob, at 2:25 pm EDT on October 17, 2007

Surprising that someone would try to make VFAs all about direct lending. 10 years ago the same anti-DL people would have said that VFA was a “divide and conquer” approach to help DL. Guess for some people it is all about getting loan volume away from DL. Why would having only one loan program and one set of terms, conditions and benefits nationwide be “confusing” to borrowers? Isn’t it more confusing to have terms, conditions and benefits that vary by school, by state and by time? Defaults are lower in DL. The so-called wall between the programs has been quite porous, allowing guaranty agencies to consolidate defaulted borrowers into DL and allowing lenders to market consolidation to the high-quality DL school grads. Thus, under some approaches, FFEL defaults are counted against DL, and DL repayment is credited to FFEL. On the other side, the DL program has not been active in advertising and promotion for nearly 15 years.

Homer, at 7:35 am EDT on October 18, 2007

DL Defaults

Homer — DL has a lower default rate than FFELP? That may be so — but what is the DL default rate? It hasn’t been published to my knowledge and any requests for it have been denied.

Marge, at 2:50 pm EDT on October 19, 2007

Again, private sector too successful making profit

This shows just how short sighted the government is… it’s all about the next budget cycle. Perhaps it’s also all about the next term in office for whatever politician wants to make a name for their selves. Never mind that taxpayers 10 years down the road will suffer because the current President wants to save a few dollars for his budget. He’ll be long gone by then.

Alan, you really have an axe to grind, don’t you? Upset that you can’t get rid of your loans by filing bankruptcy? Can’t escape your debt by defaulting? Awww. Do YOU get paid based on how many gripes you come up with? Sheesh!

If student loan borrowers could file bankruptcy and discharge their debt, nobody… not even the government, would lend a dime to an 18 year old with no credit, or anyone with poor credit. There would be no student loan programs. Only the wealthy Americans would get to go to college. Surely, only the very wealthy would be able to become doctors or lawyers.

Would you prefer that lower and middle class students not have the opportunity to get more than a community college level degree?

It’s true, with collection charges and interest, defaulted borrowers pay more than they borrower, and in some cases, the government may actually get back principal, interest and fees very easily on some borrowers. But I don’t think they’re really smart enough to make money at it. Only the private sector can figure that out.

The successes of the Guarantors with a VFA is a great example of how the private sector can be much more successful at administering the loan program that the government. So much so, that it ends up costing the feds more than they bargained for. Now they want to renege on their deal. Yes, the feds don’t care about defaults of two years from now as much as they care about the next budget year. The Cohort Default Rate (CDR) figure is a joke anyway, and not a good picture of the overall default pool. Don’t worry Holli, you’re not part of the 1.6% because you didn’t default within two years of entering repayment. The better stats on CDR is due in large part to having had lots of consolidations in recent years when there was a low interest rate. Borrowers smartly locked lower rates… not so much a concern any longer since the feds changed the rate structure a few years ago.

Joe Banker, at 4:55 am EDT on October 25, 2007

Earth to GR

Hey, Alan Collinge is CORRECT. The Dept. of Education and Sallie Mae DO make money on defaults. That’s why they won’t work with debtors who are in poverty and financial trouble to come up with a reasonable payment plan. Such as: If someone can only find a lowpaying or part-time job, and their student loan payment is very high, Sallie Mae forces people into homelessness to pay off the private loans.

I KNOW. So before you are so sarcastic, research.

I KNOW. I KNOW. I KNOW.

Nanette Rayman, at 12:15 pm EDT on October 25, 2007

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