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Tomorrow's Doctors: Less Empathetic Tomorrow Than Today

February 29, 2008

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“Is There Hardening of the Heart During Medical School?” asks a new study appearing in March’s Academic Medicine.

Seems so.

The longitudinal study finds significant decreases in “vicarious,” or emotionally driven, empathy, during the course of medical education. Significant drops happen after the first year and after the third, clinical year when “students,” the article notes, “were seeing patients they had, presumably, looked forward to helping.” (The drop at that point of first patient contact in the third year is particularly concerning, the lead author, Bruce W. Newton, said in an interview Thursday).

“The significant decrease in vicarious empathy is of concern, because empathy is crucial for a successful physician-patient relationship,” says the study, authored by Newton, Laurie Barber, James Clardy, Elton Cleveland, and Patricia O'Sullivan. All are from the University of Arkansas for Medical Sciences, except O'Sullivan, of the University of California at San Francisco.

“Empathy is one of the most highly desirable professional traits that medical education should promote, because empathic communication skills promote patient satisfaction and adherence to treatment plans while decreasing the likelihood of malpractice suits. Patients view physicians who possess the quality of emotional empathy as being better caregivers.”

The article analyzes changes in the scores of 419 students at the University of Arkansas for Medical Sciences on the Balanced Emotional Empathy Scale over the course of medical school. Students from four classes completed the survey measuring emotional empathy at the beginning of each of four years (the authors do not track them into residency and beyond). Other studies on empathy in medical school -- which have yielded conflicting results, the study states -- have focused on so-called "imaginative empathy." That’s described as a cognitive ability to “role play” or imagine another person’s thoughts and feelings, as opposed to the emotional, or innate, reaction studied here.

“The way I like to explain it is, if both of your parents are living and one of your colleagues has a parent that dies, you can use the role-playing empathy to feel sad and empathic for that person. But if you yourself have experienced a death of a parent, then you can really put yourself in those shoes. You feel it inside the gut,” said Newton, an associate professor of neurobiology and developmental sciences and associate dean for undergraduate medical education at the Arkansas institution.

The survey instrument used is gender-sensitive, with women’s baseline scores in year one significantly higher than those of men (a mean of 61.75 versus 37.87). The study tracks changes in emotional empathy by gender and specialty choice. The authors find, for instance, that students who choose the “core” specialties, where they see many of the same patients (i.e. internal medicine, family medicine, pediatrics, obstetrics-gynecology and psychiatry), manage to better maintain their empathy throughout medical school compared to those who choose “noncore” specialties (like radiology or surgery), where continuous contact with specific patients is limited.

Especially dramatic is the decline in vicarious empathy among women who pursue noncore specialties, Newton said. The authors suggest that, “Because noncore specialties … are still predominantly chosen by men, the noncore women we studied were adjusting in the same way that the less empathetic noncore males did."

More generally speaking, the study points out that earlier research has "shown that medical school can often have a detrimental effect on certain aspects of students' professional growth. Negative characteristics such as cynicism may increase, and ethical and moral development can be stunted."

The authors suggest, for instance, that the significant drop in empathy after the first year of medical school could result, in part, from high stress and anxiety in a competitive atmosphere (as well as disillusionment as students discover that their idea of being a doctor doesn't match up to the reality).

Levels of empathy then stay relatively stable after the second year, which, like the first, is built around basic science courses, before declining following the first clinical year. The fact that treatment is often tied to a focus on technology and the large cultural differences between medical students and patients both could complicate developing empathy, the article says. It also notes "a chronic lack of clinical role models" that other studies have described.

Asked if vicarious (as opposed to imaginative or cognitive) empathy can be taught, Newton paused. “Probably not. It is what you have.” He stressed the need, however, for more emphasis on teaching and role modeling. He proposed, for instance, the formation of "teaching academies" within medical schools, where some faculty would be freed from the pressure of securing external research grants to focus on students instead.

"Med school's tough. It's hard; students get cynical," Newton said. What's needed, he said, "is just more human contact." Whether or not empathy can actually be taught, more personalized instruction is one strategy, he argued, to help students maintain the higher levels of empathy they generally bring to medical school the first day, and not the last.

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Comments on Tomorrow's Doctors: Less Empathetic Tomorrow Than Today

  • Posted by Perry on February 29, 2008 at 8:50am EST
  • I think a decrease in empathy is a normal protective response to the experiences of medical personnel. My daughter works in intensive care and her patients die because they are at the ends of the their lives. It is desirable to be self-protective when empathy would leave you unable to function well. Further, many medical personnel must do things to patients that inflict pain (to achieve the greater good of better health). They must tell patients bad news on a daily basis. Empathy would make that very difficult. Additionally, many medical students are trained in hospitals that serve large numbers of indigent patients who do not comply with treatment plans (many because they cannot). Students come to see the deterioration of these patients as a result of non-compliance which undermines their best efforts. Cynicism is the natural consequence of excess idealism. Hopefully, a balance will be achieved later in their careers, but maximizing empathy does not strike me as a reasonable goal when students are not taught alternative ways of dealing with their own emotional responses to what they must do each day.

  • MASH
  • Posted by Cal on February 29, 2008 at 9:40am EST
  • Perry is right on with his comments. This is actually old news. We found this same conclusion with our research in the 1980's. The very theme of "Mash" was the physicians' and nurses' need for relief through humor, etc., due to the extreme conditions of dealing with trauma, suffering, and death on a daily basis. If you are going to operate professionally in that situation, you must protect yourself from the emotional upheaval that the average citizen would experience. The patients will actually be better off when their caretakers are able to rationally deal with their issues.

    Have a happy day!

  • Posted by Max on February 29, 2008 at 11:25am EST
  • Wonder if any of this correlates to malpractice suits?

  • Posted by Hester on February 29, 2008 at 2:20pm EST
  • Here's a real surprise: doctors lack empathy. I've had ONE doctor in my entire 44.5 years discuss healing with me, and ONE doctor discussed prevention issues. Perhaps medical personnel do need some shielding, but they need to save some of their protective care for their patients.

  • Posted by michelle on February 29, 2008 at 3:30pm EST
  • I, along with many others, had hoped that an influx of women physicians would help change the practice of medicine, rejoining the care of patients with professional judgment. However, this study seems to confirm the conversations that I've had with some medical ethicists--that female physicians tend to mirror the attitudes and concerns of their male counterparts, much more than those of their patients. I understand well that there are grounds for cynicism, with patient noncompliance, and that one must distance themselves to some extent in order to inflict pain in the service of healing, but Paul Ramsey's seminal work "Patient as Person" really ought to be recalled. The ability to empathetically imagine what a patient might be going through, to care enough to think of them as a person with a disease, rather than just a disease that needs to be eradicated, a surgery that must be performed, etc., seems absolutely vital. Physicians are healers who assist the patient's body to restore itself to health, and they often lose sight of that in their quest for personal glory (they would much rather perform an organ transplantation than counsel patients on how to avoid the need for one. Preventative medicine is notoriously unsexy despite its many advantages).

  • Posted by slugger on February 29, 2008 at 3:30pm EST
  • Is not this really a study of the difference between hypothetical virtue versus reality. Yes, before I confronted real patients I was more "empathetic", but was that not a false virtue requiring no actions on my part except feeling good about myself? Likewise, I have always been able to resist the temptations of passionate women who have not made themselves available to me. I have not been a vagrant bum since I've always been economically secure, etc.

  • me, too
  • Posted by Michael Tinkler on March 1, 2008 at 8:25am EST
  • I find the pattern for doctors understandable and unavoidable - I felt more empathy for students before I began teaching them, myself.

  • Posted by Liz , MD student on March 1, 2008 at 10:45am EST
  • I completely agree with the comments by Perry. A degradation of empathy through medical school is not at all surprising and to be expected for the reasons mentioned in previous comments. I believe a large part of it has to do with role models and attitudes of our attending physicians in the wards and how they interact with patients. As medical students, we are at the bottom of the totem pole, and have very little independence in what we can do. Thus, it is hard not to be influenced by our professors. I have truly appreciated attendings who stress the empathetic aspects of patient care, and that I believe strongly influences our perceptions of patient care. On the other hand, I have had attendings who have complained about patients behind their back, calling them difficult patients, blaming them for their problems, rushing through patients, and I find myself inadvertently mirroring their negative attitudes in my perceptions of the patient sometimes. I don't particularly agree with the author's comment that "what's needed is just more patient contact." In school, we get a tremendous amount of patient contact and that is not at all lacking. On the contrary, we often are so rushed and hurried, that there is no time to worry about empathy. As empathetic as I'd like to be, it's difficult to sympathize when you have been awake for 24 hours straight, working 80 hours a week, and you are trying to negotiate with a difficult patient at 4 am pleading with him to take his medicine while he hurls insults and curses at you. Enforcing work hour limits would decrease physical exhaustion that all but obliterates the ability to empathize.

  • No statistical evidence, but
  • Posted by Eric H on March 1, 2008 at 1:00pm EST
  • I'm going to suggest something here that is simply not going to go over well with those of you who are doctors (or studying to be): the basic problem is the medical establishment itself. Thanks to the success of the AMA in the first decade of the 20th century in establishing control over their profession with the aid of the state, the education has been homogenized around the mythology created during that period. It is that doctors are very special people put on Earth to perform things that are only intelligible to other members of the Brotherhood; the public cannot be entrusted with the special knowledge because they are simply not capable of understanding or using it in the right way.

    My mother and ex-wife were/are RNs. Many of my high school classmates are doctors. My sister is a few credits shy of MD-ship. I have been around doctors, would-be doctors, and ex-doctors my whole life. Yes, they are usually very smart. Even unusually smart. But their natural abilities have been blown out of proportion to hyper-arrogance by a profession in whose interest it is to keep the public ignorant. Every doctor assumes they are as brilliant as House, and think their "eccentricities" are justifiable. When my sister was moving her stuff out of Med School, I went with her to visit her advisor one last time. They began to discuss some arcane rule of the professional society she was joining and had a disagreement. She suggested that he look it up in the new rulebook, at which point -- rather than apologizing -- he vindicated himself with this sermon: "I assumed that you were wrong, and that is always a good assumption to make." You can bet that he takes this attitude bedside, too.

  • Doctor empathy
  • Posted by Douglas Russell on March 2, 2008 at 7:40pm EST
  • My comment about doctor's empathy as a physician (internal medicine) practicing for eight years?
    Doctors are total whiners, and lack empathy before they get to med school. Then they get worse in med school. Then they get worse again when they practice, and deal with lots of sick people.

    It isn't 'inevitable' -- it has something to do with the kind of person who usually becomes a doctor. Self-entitled lab geeks for the most part. Guys and girls, listen up! You picked this field, and guess what? It's full of sick people!
    People who complain and are bewildered, because they don't know what's wrong with them and they are scared.
    Toughen up, physicians, and dispense LOVE. You can do it, and if you can't, get the hell out of the field and leave it to someone who can. We may not make the money we did 20 years ago, but we still do just fine. I'm sick of whining doctors. We are priveleged folks indeed.

    Shut the hell up and get on board, or go be a lawyer.

    Douglas Russell
    (private practice)

  • empathic vis empathetic
  • Posted by A Khosla on March 3, 2008 at 5:05pm EST
  • Since when did empathic lose to empathetic?

    It's similar to people using orientated instead of oriented. ....

    a

  • Honesty...?
  • Posted by John on March 3, 2008 at 10:35pm EST
  • This is really interesting. I can't help but wonder if the survey results are skewed by an increase in the students' willingness to be honest about their feelings. I'd guess that a fourth year student would be more willing to tell you how they really feel than a first or second year student who is still in "interview mode". Could it be that the younger students are just more likely to try to tell you what you want to hear?

  • Unempathic Healthcare Providers are Dangerous
  • Posted by Paul Nicholas, MD, MPH , Director of Medical Student Education at Medical College of Wisconsin on July 22, 2008 at 4:20pm EDT
  • Empathy for patients is the hallmark of a psychologically mature health care provider. The lack of empathy is a professional deficit and not a "psychological protective mechanism" as one commenter has stated. If you do not have the maturity or psychological capacity to deal with your patients' difficult emotions in a supportive way than you need to learn how or you need to get out of medicine (for the benefit of everyone). Justifying a lack of empathy as a "protective device" is quite simply, a rationalization of mega proportions. I agree that health care providers need to be cautious about pyschological identification with their patients (i.e, actually feeling their patients' emotions)but a cold, aloof, unempathic health care provider is a dangerous health care provider! Also, I find it interesting that one commenter would state that patient non-adherence with treatment plans leads to cynicism and a decrease in empathy. While on one level this is undoubtedly true, the link between cynicism and a continued lack of empathy is more a reflection of poor professional development on behalf of the health care provider than anything else. For example, it is widely known that a lack of empathy on the provider's behalf leads to patient non-adeherence. Patient noncompliance is much more than just an individual patient characteristic. Becoming cynical is a common occurence either in medical school or residency. And coming to terms with one's cynicism is an important step in developing a professional, mature identity as a physician. Just because many patients won't change their self-defeating behaviors despite your best efforts does not mean that one has to check their idealism at the hospital gates. To me, getting stuck in a protacted period of cynicism says much more about a person's pscychological imimaturity than anything else. In sum, health care providers that lack empathy are toxic health care providers. They are toxic to their patients, the healthcare systems that they work for and ultimately, they are toxic to themselves.

    Paul Nicholas, MD, MPH
    Director of Medical Student Education in
    Psychiatry
    Medical College of Wisconsin
    Email: pnichola@mcw.edu