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Making Student Engagement Official

July 23, 2009

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As more and more evidence makes the case for "engaging" students -- that is, involving them deeply in the process of learning -- colleges continue trying to determine how to do just that. For its part, Robert Morris University may be the first to have a dean dedicated exclusively to the idea.

Last month, Shari Payne became the first dean of engaged learning of the 5,000-student private university, located in Pittsburgh. Previously, as director of academic operations, she oversaw the pilot phase of the Student Engagement Transcript -- a program that tracks and certifies a student's participation in faculty-sponsored extracurricular and co-curricular activities. Activities must fall in one of seven areas: arts, culture and creativity; "transcultural/global" experiences, which include studying abroad; research; community service; leadership; professional experience; and independent study projects. Starting in the fall, the university will require incoming freshmen to demonstrate participation in at least two of the seven categories to graduate, on top of completing traditional requirements based on majors.

Surveys conducted by the university found that the majority of students would easily meet the requirement, based on their ongoing or previous participation in activities, said David Jamison, senior vice president for academic affairs. The program is intended to be flexible. For example, adult learners majoring in information systems can fulfill the professional experience requirement by doing internships, Jamison said.

As dean of engaged learning, Payne said her main duty is to make the now-mandatory program as efficient as possible by coordinating between all the de-centralized offices involved and approving new activities that fulfill the requirements. Whereas the dean of student life focuses primarily on student clubs, she will take a broader focus, including academic departments. The document is partly geared toward future employers, serving as proof of a student's involvement in campus life and complementing his or her academic transcript.

"The other thing it also does is, by definition, encourage students to participate in some of these activities," Payne said. "Students like to have well-rounded backgrounds and be involved. The engagement transcript encourages them to look at the broad spectrum of categories."

Last year, a report from the National Survey of Student Engagement -- which provides comparative data on student experiences at four-year institutions -- found that engagement techniques are on the rise in the classrooms, suggesting that engaged students perform well. Nearly two-thirds of freshmen and three-fourths of seniors at least sometimes discussed ideas from their readings or classes with faculty outside of class, it reported, and writing frequently is "positively related" to active and collaborative learning, student-faculty interaction and students' gains in learning and development.

Survey director Alexander McCormick said he had never heard of a dean dedicated exclusively to "engagement" before. The new position at Robert Morris University seems to be a step in the right direction, he said, but there's also a danger that the buzzword will get fuzzier.

"On the plus side, we're seeing student engagement be formally recognized and legitimated, incorporated into institutional structures like this," McCormick said. "But the potential downside is that the concept itself maybe gets diluted as you have a lot of different institutions developing their own local definition of what it means." For instance, some might define "engagement" in terms of academics, while others might define it in terms of non-classroom-related activities.

Terrel Rhodes, vice president for quality, curriculum and assessment for the Association of American Colleges and Universities, said that while many campuses require their students to perform community service, it's unusual to make "engagement" a graduation requirement and to establish a dean to enforce it, though he liked the idea of having a dean in place.

"The evidence is suggesting that for students who take their learning and have to engage and apply it in real world settings... their learning is deepened and enriched," he said, adding, "Employers are saying we want to see that students can take learning and engage with it in these kinds of settings to use it and apply it."

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Comments on Making Student Engagement Official

  • Yet another administrator added to the payroll
  • Posted by Doubter on July 23, 2009 at 8:00am EDT
  • Behind the school-of-education argot and survey bromides lies the simple fact of Robert Morris, like too many colleges and universities, adds yet another administrator with a cloudy, make-work, mission to the top. Couldn't Shari Payne's salary have gone instead to hiring another full-time faculty member, or to some other purpose directly connected to teaching? If I were an employer, I'd rather hire a student who knew his/her subject(s) than somebody who--and this is what Robert Morris apparently wants--is reliving those college application days where padding one's resume with extracurricular activities was supposed to impress the dean of admissions.

    Isn't "involving [students] deeply in the process of learning" what colleges are supposed to do in the classroom?

  • Subject Matter Important but Not Nearly Sufficient
  • Posted by Victor Borden , Professor and Associate Vice President on July 23, 2009 at 8:45am EDT
  • Acknowledging the questionable addition of overhead by naming a dean to the position, I believe "doubter" is way off the mark on what employers want. Subject matter knowledge is possibly relevant (if the employee's major happens to be related to the job), but I would speculate (as an administrator and therefore an employer), that what is desired is a person who is engaged in the work. That is, someone who shows up reliably and devotes their time and attention to their work and to the objectives of the unit or company. The engaged learner not only gains superior skills but also applies them more effectively and productively.

  • Posted by Defender on July 23, 2009 at 9:00am EDT
  • The literature clearly tells us that engagement = retention. The school is simply ensuring that an individual/office can be proactive plus directly accountable regarding engagement. If we don't retain students, you certainly can't hire that extra professor.

  • Too many administrators
  • Posted by bevo on July 23, 2009 at 9:15am EDT
  • How can I make you engaged? The broad and easy answer is I cannot. Only you can decide whether you are engaged or not.

    I suspect most students decide to attend college because other people think it is a good idea and/or it delays getting a job. They do not care about knowledge for the sake of knowledge; they are not looking for a transformative experience; they only want to know what is required for the test.

    How are you going to make these people engaged? If Robert Morris' new dean cannot answer that question without resorting to buzz words, and edu-speak, then eliminate the position.

  • Posted by Defender on July 23, 2009 at 9:30am EDT
  • Her job is not to force engagement any more than a faculty member forces a student to learn. Her job is to coordinate opportunities.

  • Posted by Chad on July 23, 2009 at 10:15am EDT
  • Do we really have to endure the administration/faculty tug-of-war for the entirety of my career? Might I be so foolish as to hope for a visible movement toward the middle, where administrators become more sympathetic to the growing pressure on faculty, where student affairs embraces scholarship in an effort to legitimize its work, and where faculty trust that the academy must be run by someone with a perspective beyond wildly variable teaching and scholarship?

    It's so simple to read this article and assume this position is useless, but it's dangerous to assume that the student experience can be entrusted to the disjointed efforts of the faculty, who are buried in their own disciplines and hardly have the resources to coordinate their contributions within a department, much less between disciplines. This new position at Robert Morris may not be the answer, but it's an admirable commitment to focusingon engagement. My guess is that by elevating this position to a Dean level, they want to assist faculty in creating a better learning environment. The long-term benefits are not reserved for students alone - with time, this kind of environment is a boon for faculty who might otherwise be lamenting their students' disinterest.

    Let's not succumb to knee-jerk reactions borne of resource-related jealousies. Everyone is hurting, searches have been frozen or aborted, department budgets and personnel are inadequate - and this is in faculty ranks as well as administrative ones. We need to be more objective when we consider the possibilities. RM has decided to dedicate resources to an initiative designed to improve the entire institution over time - and is likely making every effort to hire good faculty as well. Give this time.

  • Learning Occurs Everywhere
  • Posted by RecMentor , Assistant Dean CHHS at Ohio University on July 23, 2009 at 10:15am EDT
  • No doubt that Doubter believes learning is or should be restricted to the classroom. However, research suggests learning occurs in and throughout every aspect of college. Why would anyone want to restrict learning to a single aspect of the college experience? The use of the funds to hire a single faculty member to teach a limited number of students in a narrow discipline perpetuates the inefficiencies of the academy. The answer to the question of how to make colleges and universities more efficient, and thus more affordable, is to focus everyone in the institution on the core mission of student learning rather than to limit that responsibility on the privileged few.

  • Engagement Contributes Substantially to Learning
  • Posted by JohnS on July 23, 2009 at 11:00am EDT
  • Doubter has clearly lost the distinction between teaching vs. learning.

    Even in the best of cases there are limits to what can be learned through formal coursework. A truly valuable college education/experience is much more than the sum of what's learned through formal classes. Students who are deeply engaged in student/campus activities reap much more from their college education.

    Most of the skills and competencies that I learned during my undergraduate experience came from my student activities: leadership, public speaking, facilitation, project planning and management, teamwork, diversity, understanding of community dynamics, proposal writing, budgeting, delivering workshops, advocating for policy changes, starting and growing organizations and programs, fundraising, recruiting, evaluation. My skill development in each of these areas spanned much longer periods of time and engagement than a single academic term.

    An administrator with the right skills and knowledge knows how to improve the engagement of students. There is a difference between personal apathy versus structural apathy. "Personal apathy" occurs because individuals simply don't care and aren't interested in getting involved. "Structural apathy" occurs even when individuals have interest but don't encounter compelling or supportive opportunities and structures to be involved. Creating or changing opportunity structures can dramatically increase student engagement. And, as other commenters have stated, this can then lead to increase retention and learning.

  • Chad has it right
  • Posted by Shane , Director of Student Development and Engagement at SMCC on July 23, 2009 at 11:00am EDT
  • I think Chad has it right, we need to get over our knee jerk reactions about adding administration even in these trobled times. Student's don't experience our institutions in the way that we do. Our work is usually organized into silos but students often take a broader view of the institution and are able to see their college career as an experience that is greater than the sum of the classes and co-cirriculars that they participate in. I see that RM is just trying to organize these experiences so students are able to get credit for all of them, not just the in-class ones, and help students market these to employers. We may not always like the idea, but employment is why most students attend our institutions. We don't have to pander to it but we can use that motivation to persuade them to participate in courses or activities that they may not otherwise partake in. If we are doing our jobs the end result should be personal and intellectual growth, no matter what the students initial motivations may have been.

  • What don't you know...
  • Posted by commonsense on July 23, 2009 at 11:15am EDT
  • I would encourge all of you to see if you college or university participates in the NSSE (National Survey on Student Engagement) or better yet in the FSSE (Faculty Survey on Student Engagement). See what the data tells you about what kind of job many (not all) faculty are doing in engaging students in the teaching and learning process. The results may encourage many institutions to move in a direction like this...

    Students learn best when engaged, students who learn best succeed (retention/graduation), that's one of our main purposes in higher education.

  • A tried-and-true model
  • Posted by R.J. O'Hara on July 23, 2009 at 2:30pm EDT
  • There is a centuries-old model for what is now called "student engagement," and it has long been in place at many institutions all around the world with the highest retention and graduation rates. It is the "residential college model" or "house model" of organization which establishes permanent, cross-sectional, faculty-led societies within a larger institution.

    Here's an introduction to the model written for Inside Higher Ed. The leading online clearinghouse is the Collegiate Way website (collegiateway.org), where you can find hundreds of detailed recommendations, answers to common objections, and news about the growing collegiate movement around the world. No one interested in higher education renewal should be unaware of this trend.

  • Student Engagement
  • Posted by Mike , Prof. at Youngstown State univ. on July 23, 2009 at 2:30pm EDT
  • It's unfortunate that Doubter and Bevo and those of similar inclination are so limited in their efforts to dismiss or demean programs or ideas they dislike. Calling terminology outside one's own area of expertise "edu-speak" or "buzz words' only demonstrates that the writer has limited knowledge of the topic and little else to say. Get over it, folks. We're in higher education and 'edu-speak' should be part of our professionaol vocabulary if we claim to be effective teachers or academic administrators. Every field has its jargon and the sooner we get away from 'my-terms-are-better-than-yours' name-calling, the sooner we will improve the level of discourse. The point here is that an institution has made a decision to try to improve what it does through better coordination and the assignment of responsibility to a specific person. That's a positive step in itself.

  • Bevo and Doubter have it right.
  • Posted by DFS on July 23, 2009 at 5:15pm EDT
  • Why don't we just buy the students their breakfasts, too? After all, breakfast is important to learning. I heard that from the government some thirty years ago.

    In fact, we can just do all of their learning for them! They don't even have to put down their cell phones or IPods!

    The'll just show up, and we all will just bend over backwards to give them everything!

    We shouldn't grade students' 'performances'! In today's world of Assessment, we should instead devote all of our time to grading Ourselves. After all, if we are perfect, then any mere mortal (i.e., the student) will become perfect by default. Perfection causes perfection!

    Is there perhaps some over-investigation into what knowledgeable faculty lack in magical mind-reading skills, here?

  • From the real world...not tucked away in an "academics" mind set
  • Posted by pags , Director of Education at eBizITPA on July 23, 2009 at 5:30pm EDT
  • This trend is not new, as mentioned by another poster. It's great that it's coming to the forefront again. Employers want engaged learners. That is not debatable. Students get more from being "engaged" inside and beyond the classroom, than just getting the homework right. I have never heard, in all of my years working with employers and as one myself, someone say, "I just want someone who is booksmart, and who devoted all of his/her time to concentrate on classwork." However, I've heard this from the nation's top employers literally hundreds of times, "I want to hire well-rounded students that know how to apply what they learned in the classroom to real situations. They demonstrate this through experience, leadership activities, internships, etc. I wish they knew how to capture and understand the relevance of all of their experience."

    I like the way the are thinking at Robert Morris. The leadership got it right.

  • Engagement
  • Posted by Mike , Prof at YSU on July 24, 2009 at 10:30am EDT
  • DFS says that Doubter and Bevo have it right. I disagree for three reasons: 1) they and DFS apparently have never seen the NSSE survey which focuses on things like: how many books/articles were assigned; how many papers of various lengths were written; how many class presentations were made; how often the students asked questions; how often the students put together ideas from different courses in assignments; how often they were exposed to differing points of view; etc.; 2) their argument seems based on the assumption that engagement means doing everything for students: a totally incorrect definition; and 3) their use of terms dismissing educationtional ideas and terminology as 'buzz wordss" and "edu-speak" and "argot" suggest a viewpoint coming more from a disciplinary superiority perspective than from a rational consideration of the issues and the potential of the Robert Morris action to improve student learning. No one denies the responsibility that students have for learning and no one can reasonably claim that student learning is entirely the responsibility of the teacher. But what is a teacher's responsibility is to create conditions that maximize opportunities to learn. When that is done, more students get more frequently engaged with the content and with their own learning and they value the experience. Is this a 100% guarantee? of course not! But those who insist that their only responsibility as teachers is to 'deliver' content, are not teaching. They are simply presenting information that can be just as effictively delivered in print or electronic forms.

  • Coordination and Facilitation are Essential
  • Posted by Beth Boquet , Dean, Office of Academic Engagement at Fairfield University on July 24, 2009 at 11:00am EDT
  • As the new Dean of the Office of Academic Engagement at Fairfield University in Fairfield, CT, I appreciate and share both the concerns and support that have been offered in these comments. Though my position is slightly different than the one described at Robert Morris, I note the importance of coordinating current silos as a key piece that both our positions share. If we are able to identify redundancies and inefficiencies in our operations (and no, I don't mean people so much as duplication of space, events, effort and resources), then we will play a key role in improving the teaching and learning environment for all members of our communities.

  • okay, let's be practical
  • Posted by wondering , Assistant Professor of Psychology at USFSP on July 27, 2009 at 9:30am EDT
  • The back and forth here begs some practicality. Yes, it is obvious to anyone who's been in a classroom recently that we need to work more to engage our students at this point (we can research later what's wrong with this generation of students that we have to do this now). Yes, this is a time when every university, public and private, needs high profile recruiting press, which would include the suggestion of building more engaged citizens/employees (and given that almost every student already conforms, this really seems a PR move at this point). But that doesn't mean there isn't babble in this article and among the comments. Civic engagement has been a strong push at a number of universities for several years. What Robert Morris (and, it seems, Fairfield) are doing differently is adding upper level administration to coordinate it, rather than rely on faculty service. All of that is more or less fact. Where the various comments seem to disagree and devolve into babble is on whether it will WORK. We have administrators using business model language (increase efficiency) and others promoting standard faculty-first language (were there more faculty, we could engage our students more). But I am wondering more practically. 1) Will the dean actually have the power to change the way the university does things in other areas, so as to make the program go? (deans can be pretty far down the totem) 2) Will the dean succeed in engaging the faculty in the program, as the chances of modfiying learned behavior increase if the day-to-day educators can integrate these engagement events into the classroom? 3) Will the dean (and more senior admin) be responsive when faculty point out real problems with the program? THESE are the practical issues that will determine whether the program works, rather than any of the ideologies we've seen bandied about here.

  • Been there, done that
  • Posted by "Phil" , Prof at Wheaton College (Massachusetts) on July 27, 2009 at 10:00am EDT
  • Our faculty was told 12 or so years ago that we needed to institute a second transcript, certifying for graduation purposes students' engagement with work. The faculty caved because the issue was presented as crucial to the college's continued success. 5 or 6 years later, the administration asked the faculty to vote the failed program out. The gimmick of the second transcript was abandoned.

  • Mike,
  • Posted by DFS on July 29, 2009 at 4:30pm EDT
  • You are right, of course; I have not read that 'Survey' but I don't care.

    The question was: of "involving them deeply in the process of learning."

    I responded to that. I am a mathematics professor. I am aware of bells and whistles, but so much of math involves bestowing (yes, 'bestowing') basic knowledge nowadays that I don't have the time or the inclination to become sexier.

    There is a minimum level of knowledge, believe it or not, and for any student to have at least a chance of surviving through math, they must fill in all of their holes in this knowledge.

    My instruction is not just a bunch of boring "drill and kill" crap; but, it involves doing.

    I don't have the time or the luxury for all of those bells and whistles. My students' performances speak to that concept called Assessment.

    That's why I still have a job.