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Allegations of Misspent Financial Aid

August 7, 2009

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TUI University inappropriately gave out an estimated $923,000 in financial aid funds to students who either were ineligible for the money or did not earn it because they withdrew from the institution, the U.S. Education Department's inspector general said in an audit released Thursday.

The inspector general's audit recommended that the Education Department's Federal Student Aid office require the for-profit university, which was the online arm of Touro University until its sale to private equity investors in 2007, to repay a minimum of $200,000 to the government and lenders for the money that it has already found should not have been distributed -- a figure that could climb if its recommendations are upheld by department leaders. The IG's office also suggests that the department "consider" taking much more serious action, to "fine, limit, suspend or terminate" TUI's ability to participate in the federal student aid programs.

University officials vigorously disputed the audit's findings and its recommendations, saying they were based on the misinterpretations of federal laws and rules by the inspector general itself. "The university believes that it has properly accounted for all of its Federal student financial aid funds, is taking steps to resolve issues raised in the OIG report, and does not anticipate there will not be any significant repayment liability or adverse impact on the institution upon resolution of this matter," Tom Finaly, the vice president for administration, said via e-mail.

TUI enrolled about 8,300 students in spring 2008, and awarded about $8.6 million in federal financial aid (the vast majority in loans) to 963 of them. The audit, which examined the university's policies and a sample of 98 of its students from the point of its launch as a freestanding institution in October 2007 through June 2008, found a wide range of problems -- enough to conclude that "TUIU had not demonstrated the capability to adequately administer the Title IV programs." Specifically, it found that TUI:

  • Awarded financial aid to students as if it was using a term-based academic calendar, when in fact it was using a nonterm calendar that allowed students to finish courses at their own pace. Because of this, the inspector general found, the university in some cases disbursed financial aid funds to students for a second payment period before they had completed the coursework to be eligible for the money.
  • Did not ensure that students were participating in academic activity before giving them financial aid. According to the audit, TUI officials ensured that students were enrolled before disbursing funds, but did not follow up to make sure they were actually participating in the scheduled courses.
  • Failed to check on whether students had stopped attending classes without informing the university.

That combination of failures, the inspector general found, resulted in what federal officials estimated to be $923,379 that "was either disbursed to ineligible students or not earned by students who withdrew from the institution."

The inspector general recommends that TUI develop and implement policies to conform with its interpretation of federal laws and rules, and repay the government about $8,000 in Pell Grant funds found to have been overpaid to students in its sample and reimburse lenders $184,634 found to have been paid in loans to students in the sample. The audit also recommends that TUI be required to review its entire pool of students to see exactly how much was inappropriately paid -- the $923,379 was an estimate -- and that the university repay that amount. The IG's office also notes that TUI officials said the same policies had been in place prior to the 2007 sale, and suggests that the government require TUI to review periods before the sale for possible overpayments, too.

TUI officials did not respond to a telephone message seeking comment left with a university administrator. But a written response to a draft of the inspector general's audit, which was appended to the final audit as published on the department's Web site this week, challenges the government's findings and recommendations on multiple fronts.

The department's assertion that the university misapplied federal guidelines related to the academic calendar, "which underpins many of the findings in the Report, is not supported by the applicable law and evidences a misunderstanding of the facts," TUI said in its reply. Because of misinterpretations like that, the university said, "the report seriously overstates any non-compliance by the University," adding that "no further action is warranted or appropriate."

"The university has fully established that it has the administrative capability necessary to administer the Title IV programs," TUI said.

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Comments on Allegations of Misspent Financial Aid

  • Posted by DS on August 7, 2009 at 10:00am EDT
  • The headline of this article is misleading, it gives the impression in this era of 24-hour coverage for those eagerly looking for the latest scandal (gee, too bad no kickbacks, prostitutes or dead bodies) that something dastardly was going on. Federal financial aid regulations (and those of many states that mimic them) are burdensome and confusing, to put it mildly. I am not rushing to this college's defense, but most people in aid have been through similar procedures where misunderstandings of regulations - including odd or narrow interpretations by the reviewers - can be made to look, with the right choice of damning words in the headline, fraudulent. Perhaps this is a case of a school that underpays its financial aid staff so that turnover is high, the job itself is frustrating and all too often thankless because students and parents tend to blame the messenger when the answer isn't what they want to hear, and just to fill positions schools have to hire unqualified people to do these jobs. Schools cut travel budgets so staff can't attend workshops to hone their skills, then everyone's surprised when that all adds up to mistakes being made. And when mistakes are made in other offices, it's a mistake, maybe someone loses their job, it gets fixed. When mistakes are made in the Financial Aid Office, fines are levied out and the media (like IHE) gets a hold of it and gives it a scandalous headline. Then schools wonder why it's so hard to fill positions in the aid office.

  • Posted by Lucie on August 8, 2009 at 4:30am EDT
  • I agree with DS regarding untrained Financial Aid officers in these for-profit schools. I work in one where the folks at the top of the corporate chain think that hiring people who have been tellers in banks or cashiers at convenience stores give them knowledge in Financial Aid! Our Director of FA has been in the job for 1 and a half years (from a bank) and he is just now beginning to grasp the rules and regulations and is totally oblivious of the many nuances and complications of the Financial Aid process.

    The other thing with these for-profit schools is the pressure that is placed on the FA staff to get the signatures on the loan papers AT ALL COSTS. We actually have twice-a-week meetings where FA staff's "failures" to get students packaged (with Stafford and Plus loans as well as high interest private loans) are loudly and publicly and very personally discussed.

    We have such a huge workload: handling all new students from start to finish, all re-packs each quarter, all refunds, certifying all loans, default counseling, re-entries, graduate counseling, exit interviews, reports to correct every day, mandatory meetings nearly every day, emails every day demanding moremoremore production, and don't ever log in one hour of overtime or you get written up . . . a lot of the fine tuning, compliance, and just plain caring about doing the best thing for THE STUDENT just seems to fall through the cracks.

    YES, I wonder why there's such a high turn-over???????