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Libraries of the Future

September 24, 2009

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NEW YORK CITY — The university library of the future will be sparsely staffed, highly decentralized, and have a physical plant consisting of little more than special collections and study areas.

That's what Daniel Greenstein, vice provost for academic planning and programs at the University of California System, told a room full of university librarians Wednesday at Baruch College of City University of New York, where the higher education technology group Ithaka held a meeting to discuss "sustainable scholarship."

“We're already starting to see a move on the part of university libraries... to outsource virtually all the services [they have] developed and maintained over the years,” Greenstein said. Now, with universities everywhere still ailing from last year's economic meltdown, administrators are more likely than ever to explore the dramatic restructuring of library operations.

Within the decade, he said, groups of universities will have shared print and digital repositories where they store books they no longer care to manage. “There are national discussions about how and to what extent we can begin to collaborate institutionally to share the cost of storing and managing books,” he said. “That trend should keeping continuing as capital funding is scarce, as space constraints are severe, especially on urban campuses — and, frankly, as funding needs to flow into other aspects of the academic program.”

Under such a system, individual university libraries would no longer have to curate their own archives in order to ensure the long-term viability of old texts, Greenstein said. “What is the proportion of a library budget that is just consumed by the care and cleaning of books?” he said. “It's not a small number.”

Greenstein said he expects universities to outsource other library duties as well. For example, universities may increasingly use cataloging services like those provided by the Online Computer Library Center, Inc., and Greenstein later told Inside Higher Ed he could imagine providers like Google developing open-source platforms where librarians could divide up the task of cataloging shared collections. (Note: This paragraph has been updated from an earlier version to clarify some of Greenstein's statements.)

Research data services, meanwhile, are increasingly springing up directly out of academic departments, said Greenstein, pointing to the Cultural VR Lab at the University of California at Los Angeles and the Environmental Information Lab at the University of California at Santa Barbara.

As archives and services at individual libraries shrink, so would their staffs — and so would their operating costs. In economic times such as these, Greenstein said, “reallocation practices are now not just good business practice, they are fundamental and essential if we are to preserve the integrity of the core academic mission.”

Some university librarians in attendance reacted coolly to Greenstein's presentation. “I don't think we need your office to reallocate funds in order to achieve the types of information services leadership and change which you described,” said James Neal, university librarian at Columbia University. “I think that if seed funding and empowerment were enabled within the libraries at most of our colleges and universities, we would find great capacity to build ... the types of changes that you outlined.”

“I think that's not a very accurate depiction of what I see happening at research libraries,” said Deborah Jakubs, vice provost for library affairs at Duke University. “I see the exact opposite happening, that libraries are taking on new roles — [such as] working with faculty in introducing technology into teaching... there's a lot more intersection with libraries and faculty than he would lead you to believe.”

Jakubs added that universities have already equipped libraries to provide the whole buffet of services at the level of individual campuses. It does not make sense, she said, to abandon that infrastructure and rely on outsiders.

Shawn Martin, a scholarly communication librarian at the University of Pennsylvania, said Greenstein's points largely rang true, but he doubted university libraries would transform on the 7-to-10-year time scale he suggested. “We already have a legacy of stuff that we have to do,” Martin said, “so just shifting funds quickly is a very difficult problem.”

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Comments on Libraries of the Future

  • Librarians Have To Make It About More Than Content
  • Posted by stevenb on September 24, 2009 at 9:15am EDT
  • Greenstein perceives the academic library only as a collector of and conduit to physical and digital content. If academic administrators only see the library in this limited gatekeeping role then it's easy for them to come to the conclusion that library functions can be outsourced while reducing staff and shifting funds elsewhere. And he's right. If academic librarians do little more than fulfill these traditional functions, no matter how hi-tech we make the processes, it can all be merged into one mega-academic library operated largely via outsourced providers (cataloging by Google???) .

    Fortunately, as suggested by some of those quoted in the article, academic libraries are about much more than information gatekeeping. Greenstein appears to be completely out of touch with the contributions academic librarians make to educating students, helping faculty with their research, and providing instructional technology support (something I've advocated for a number of years through the Blended Librarians Community - http://blendedlibrarian.org). All that aside, if we fail to emphasize what we bring to higher education through the relationships we build with students and faculty - and document how we are different and how that makes an academic difference - then we may find ourselves facing real pressure to downsize from academic administrators who will themselves be under pressure and competing with low-cost, bargain basement providers of online college degrees - the type that typically offer no library services.

  • books?
  • Posted by theron on September 24, 2009 at 9:15am EDT
  • “What is the proportion of a library budget that is just consumed by the care and cleaning of books?” he said. “It's not a small number.”

    God help us. Books? What can libraries be thinking about?

    Of course best business practices would mitigate against such costs. After all, if a library can be funded but not have to have employees (actual reference librarians who know how to research and think?) or physical content, then all is profit..or at least not costs on a spreadsheet.

    Everybody wins in a commodified universe.

    (tongue in cheek, mostly)

  • Space for Libraries
  • Posted by Alastair Blyth , Analyst at Organisation for Economic Co-operation and Development on September 24, 2009 at 9:15am EDT
  • This piece raises a number of interesting issues. One is the role of the physical space that traditionally libraries inhabited. Two is the role of the library within the university itself. Three, the role of the university library beyond the campus walls.

    The question might be not how much library space can we save, but how can we use the spaces better or differently to meet the university mission. Space should be efficient obviously, effective clearly, but it is also important because it is an outward expression of values and beliefs - all those intangible things that provide meaning. Perhaps, many would argue, that of the spaces in a university that are steeped in meaning there are one more so than the library which expresses knowledge and learning. So by getting rid of it altogether something may get lost.

    As libraries move from a focus on physical form to something more virtual their role is changing. In some institutions the physical space has moved from being seen as a crusty interior where silence is the rule to places where there are different settings allowing different kinds of interaction between students i.e. from the very quiet to the noisy. You could describe these places as centres for knowledge exchange or an internal market place for knowledge.

    That libraries should be able to work with faculty introducing technologies for teaching seems a natural extension of their role in the process of knowledge exchange. So, rather than the library being seen as some separate domain boxed up in four book-lined walls, it is all around us. In its physical form, perhaps it should be seen as the heart of the university.

    Why should the role of the university library stop at the campus walls? At the OECD we have been doing a lot of work on universities as drivers of regional economies. The role of knowledge exchange and therefore the newer concept of the library should be fundamental to that. Indeed, as both the physical and virtual links between universities and towns and cities becomes ever tighter and blurred there must be a significant role for both the physical and virtual forms of the library in brining the community onto campus or taking the campus out into the community.

    At the OECD we are looking generally at the issues of higher education facilities and the sort of questions posed in Steve Kolowich's article. We have a conference in December that will be interesting.

    Higher Education Spaces and Places: for Learning, Innovation and Knowledge Exchange, 6-8 Dec 2009, Riga, Latvia. www.oecd.lu.lv

    www.oecd.org/edu/facilities

  • Posted by Susan Clay at A law library somewhere in the South on September 24, 2009 at 9:15am EDT
  • I was actually reading along with a pretty open mind until I came to this: "Cataloging can be contracted out to providers such as Google..." This guy's kidding, right? He's the vice provost for academic planning and programs?! Why don't we just contract cataloging out to, say, 15-year-old skateboarders (they'll be cheaper than Google).

  • Librarians nof Libraries
  • Posted by William Patrick Leonard , Acting Dean at SolBridge International School of Business on September 24, 2009 at 10:00am EDT
  • Libraries have been glorified study halls for years. The web has only accelerated the morphing from information portal to study hall and meeting place, many complemented with commercial food and beverage service and up the turnstile count. With a pc, laptop or any other entry to the net, the vast majority of users have the library in front of them. They do not need to come to the brick and mortar library. It comes to them, when and where they want.
    What contemporary students and faculty need is guidance in pursuing efficient and effective information searches. Hence, librarians, if not stately library buildings, are need more than ever. The contemporary librarian needs to get out of the library and out with the users. Whether in person in classrooms, dorms, faculty offices or via a helpline, the need for personalized bibliographic instruction will likely grow as the footprint of the familiar library of shrinks.

  • The library here is full...
  • Posted by Librarian at Small Liberal Arts College in the South on September 24, 2009 at 10:00am EDT
  • Has Greenstein been to a college library recently? I don't know about anywhere else, but here on our largely residential campus, the library is hopping, and with real students doing real academic work both virtually and using those dusty, musty 'books'. We are about evenly split between group and quiet study spaces, and both are in such demand that we can't accomodate everyone. There is no other space on campus that provides what we provide, without exception. I could not agree more with the comment about universities investing in what is important - we sit in the middle of campus, and we would not be doing our job if we did not also 'sit' in the middle of the scholarship that is being done here.

  • Posted by Bernie Sloan on September 24, 2009 at 10:45am EDT
  • At first I had a good laugh when I read the bit about contracting cataloging out to Google, in light of the recent uproar about Google's metadata. But then I decided it was kinda scary that a higher ed administrator was saying this.

    We can talk and talk among ourselves about the high quality of library metadata, but if the folks who control the purse strings don't see its value then we're in big trouble.

  • Universities are often slow!
  • Posted by Walter Roberson , Scientific software developer at (speaking for myself) on September 24, 2009 at 11:30am EDT
  • There may be some university libraries somewhere that are agile enough to make such a complete transformation in 7-10 years, but the ones I have personally dealt with, often take an inordinate time to recognize and act upon technological change.

    I am speaking at the institutional level: individuals within the libraries may well recognize and advocate for change, but it may take decades for those individuals to establish enough seniority to be in positions to meaningfully influence policy... and that's provided that those individuals have the patience to sit on committees to discuss "investigating" things that were blindingly obvious 5 or more years before.

    I wouldn't be too quick to dismiss those 15-year-old skateborders: for them, the Internet has -always- existed, and although they may not know much about (or have much patience for) methodologically cataloging large number of items for serious research, they probably have a better feel for the potentials of new technologies than those of us who grew up before personal electronics (e.g., pocket calculators) were invented. The young have time to explore and play with new technologies; most of the people at my research site do only what they have been shown and have too many time pressures (at work, at home) to learn or think about what more could be done.

  • California abandons UC; UC abandons its libraries
  • Posted by Californian on September 24, 2009 at 12:00pm EDT
  • Daniel Greenstein, Vice Provost for Oversight of Dismantling One of the World's Great Library Systems, told a room of university librarians, "You should be more like us."

  • put up or shut up
  • Posted by Al on September 24, 2009 at 12:00pm EDT
  • I think the key problem is Greenstein's assertion that research libraries will "outsource virtually all" (as opposed to many) services in the immediate future. The latter is reasonable, as opportunities emerge. The most interesting test would be for Greenstein (as a senior administrator in the University of California system) to put his views into practice in the system; peers at research institutions around the country can then judge the results. Will the California legislature view the UC system as more relevant than it does today if the UC libraries turn over core services to Google? Will the UC system produce a better product as a result?

  • Administrators Need to Go to School!
  • Posted by Gail M. Staines, Ph.D. , Assistant Provost for University Libraries at Saint Louis University on September 24, 2009 at 12:00pm EDT
  • This article illustrates the long-standing issue with administrators who have libraries reporting to them not understanding who we are and what we do. To be an effective academic affairs VP/Provost, etc., you need to have a basic understanding of the role today's academic research libraries and librarians play within higher education. At minimum, knowing that: a.) the library(-ies) continue to change and evolve to meet the needs of today's students and faculty and b.) that the library dean/director, etc. is the equivalent of a CEO running a major subsidiary within a larger organization and is required to have strategic planning, financial planning, human resources, information technology, facilities planning, marketing and PR skills (at a minimum) to do the job well. Years ago I taught an intro. to library and information studies graduate course. All were MLS students except for a young African American woman who was going for her Ph.D. in higher education administration and thought it was very important she take this course to learn all about information resources and library services. Academic deans, directors, VP's, Presidents, etc. are (for the most part) smart, well-educated individuals. It continues to boggle my mind that these individuals make decisions that have major impacts on who we are and what we do as well as on students and faculty without understanding and/or consulting librarians. I think it is time for anyone in such a position or pursuing a degree to obtain an administrative position (in academe, as a principal, etc.) to be required to take a course to learn about us and our impact with just about every single individual connected to our campuses.

  • Posted by WTF on September 24, 2009 at 1:45pm EDT
  • Just a bit of a threadjack, but...

    Hasn't it become obvious by now that outsourcing is often more costly than hiring a core team of experts yourself (or actually using the experts already on staff)????

    I think it's time for universities and colleges to kick out all their MBA deans and provosts and start hiring people with PhDs in the humanities and social sciences to run things.

  • Greenstein is a librarian
  • Posted at University of California on September 24, 2009 at 1:45pm EDT
  • This article failed to mention that Mr. Greenstein previously held the position of University Librarian at the University of California, responsible for systemwide library planning and overseeing the approximately 100 libraries spread across the 10 campuses in the UC library system, and served as Executive Director of the California Digital Library. Prior to joining the UC, he was Director of the Digital Library Federation in the United States and founding Director of two networked information services working on behalf of the United Kingdom's universities and colleges.

  • Greenstein is an academic
  • Posted at University of California on September 24, 2009 at 2:15pm EDT
  • Dr. Greenstein holds degrees in history from the Universities of Pennsylvania and Oxford (Ph.D.) and began his career as a senior lecturer in history at the University of Glasgow.

  • I can see the future ...
  • Posted by Physics Prof on September 24, 2009 at 2:15pm EDT
  • So his vision is that the library of the future will consist of a room filled with computers that students will be using to play Halo 27 and access facebook, while a few use Google to access books or journals that the university used to own (for a per-access fee paid to Google)?

    That would save the universities of California a lot of money, but it might destroy their reputation.

  • Why Not Google?
  • Posted by Sarah Plain , Librarian on September 24, 2009 at 2:15pm EDT
  • I completely agree with the previous poster who highlighted the idea of librarians pushing out to their patrons to help them with efficient and effective searching. And as another poster said - that requires that we promote ourselves and the services we have to offer. Lets not forget that while we need to reeach out physically, we also need to reach out virtually. We need to stop expecting our patrons to come to our library website and instead put ourselves into their virtual worlds.

    Why not let Google do the cataloging? I used Google today to help a patron. The patron needed an atlas on human development that included ultrasound pictures. I couldn't find that through my catalog at first. I used Google to find good titles and then plugged the titles into my libraby catalog to see if we had one - we did. Google works better then our catalog. We should stop trying to fight Google and ask them to teach us how they do it. BTW, medlineplus.gov also had a nice collection of human development ultrasound pics for free online. But it took a librarian to find them in the first place. It also required the librarian to reach out. The student wasn't even going to ask me for help, she walked right by me. I asked her if she needed help and viola, she did. See? We should not be afraid of Google or anything else. The more information that is out there the more librarians are needed to find it. We just need to stop being intimidated by things like Google, and stop being mousy little nobodies hiding behind a service desk. Speak Up! Reach Out! Use What Works! And don't let people like Greenstein get away with misunderstanding the value of libraries and librarians in the first place.

  • WTF
  • Posted by DFS on September 24, 2009 at 2:30pm EDT
  • I like that word, "threadjack."

    God, I live in an age of marvels! (Seriously.)

    Do I have your permission to use this word?

  • Everything to Everyone
  • Posted by Librarygroover , Reference Services Coordinator at San Francisco State on September 24, 2009 at 3:30pm EDT
  • Academic Libraries need to decide what they want to be when they grow up. Our more seasoned constituents want us to have every printed book ever written, newer folks want all digital all the time and we're told by administrators that we need to do all of this with half the money we had last year. Some libraries are holding dearly to the past, others are embracing changing roles and duties. But the real problem is that we've yet to have national dialogue on what it is we need to be in the changing climate of Academia. Until we define what it really is we're here to do, we'll continue to flounder and be increasingly marginalized.

  • Instruction
  • Posted by T , Librarian at Liberal Arts college on LI on September 24, 2009 at 3:30pm EDT
  • I totally agree with the librarian from the South. Interestingly, we are a 4 yr. school in the NE, Long Island to be specific, with mainly commuter students. The Reference librarians do "personalized research instruction" every day at the ref. desk. We also teach hands on information technology/research classes by subject, both to faculty and students. Our library is filled daily with students who occupy both quiet areas and group work areas. We absolutely cannot accomodate everyone's computing needs, but we are working on a plan to address that better. Regarding books... we could get rid of some, ah... probably a lot. So that would make more space available for quiet study areas and computing sections. The majority of our students are in the workforce as well, so they really need a place to concentrate and where there are resources on site to help them.

    "I don't know about anywhere else, but here on our largely residential campus, the library is hopping, and with real students doing real academic work both virtually and using those dusty, musty 'books'. We are about evenly split between group and quiet study spaces, and both are in such demand that we can't accomodate everyone. There is no other space on campus that provides what we provide, without exception. I could not agree more with the comment about universities investing in what is important - we sit in the middle of campus, and we would not be doing our job if we did not also 'sit' in the middle of the scholarship that is being done here."

  • Look at who uses the libraries now.
  • Posted by MLS Student on September 24, 2009 at 5:00pm EDT
  • At my really small academic library, we provided books, sure, but we also helped our students learn how to discern excellent digital sources from others that were mediocre at best.

    A lot of our patrons, though, were not our students: Many were enrolled in online programs that had made no provisions to provide them with library materials (even when they were a part of a traditional university). We also had people coming in to study for the bar exam or their MCATs and GREs. Where do these administrators expect their students to get help and find a place to study? They are trying to put a trendy spin on their desire to cut everything they can from their budgets. I suggest they start the cutting with the administration, not services to students.

  • The real world of academic libraries
  • Posted by Jim Duncan , Director, Networking and Resource Sharing at State Library of Colorado on September 24, 2009 at 5:15pm EDT
  • We might not like it, but some administrators still believe that the librarian's core role is the curation of books. These administrators understand that libraries manage collections physically, and through electronic means, ensure access and retrieval.

    That's one view of the world of academic libraries. Inaccurate, uninformed--but even so, it should still be acknowledged that this view exists.

    In the REAL world, academic librarians and associated staff...

    • Provide virtual reference through chat, e-mail and text messaging services.
    • Consult with faculty partners to advance scholarly activity in teaching, learning and research
    • Partner with academic computing departments to round out curriculum support teams.
    • Manage born-digital resources through institutional repositories.
    • Co-teach within course management systems.
    • Manage physical community environments like Information/Knowledge/Learning Commons where all manner of learning, collaboration and even creation of scholarly material occurs.
    • Provide in-depth research support.
    • Funnel the latest relevant research and clinical information to health care practioners at the point of need.

    I could go on, but the point is made. Curation of books is just a piece of the support and service fabric within academic libraries.

    It behooves library leaders and in-the-know administrators to keep broadcasting this message: in today's evolving academic enterprise, libraries are more relevant than they've ever been.

    Ultimately, it's about building relationships. So I would have asked Greenstein, "Can all of this be outsourced to commercial partners?"

  • Link to full text of speech?
  • Posted by Jean Hewlett , Regional Librarian at University of San Francisco on September 24, 2009 at 8:30pm EDT
  • Is the full text of this speech available online? The reporter's conflation of Google and OCLC makes me wonder if perhaps he or she may have also misunderstood other things that were said.

    Surely a former university librarian is aware that OCLC has been heavily used for cataloging for a long time? Even the revised version of the article makes it sounds as though he thinks this is a new idea.

  • Greenstein is both a librarian and an academic!
  • Posted by Sonja Maddox , John Moritz Library at Nebraska Methodist College on September 24, 2009 at 8:30pm EDT
  • In case anyone wants to know the exact details...

    http://www.universityofcalifornia.edu/news/article/3988

  • the Free Market/Capitalism piece
  • Posted by kelci , Library Assistant at USF on September 24, 2009 at 8:30pm EDT
  • As long as libraries rely on private, for-profit companies to provide citations and full text (i.e. LexisNexis, Gale, ProQuest, Wilson, Ebsco, etc.), they will need librarians. There is no way a novice, or even expert, library user will be able to navigate the myriad sources that form the maze of modern research tools and sources

  • To DFS And Only To DFS …
  • Posted by Frizbane Manley on September 24, 2009 at 8:45pm EDT
  • It’s about time you caught up with “threadjack.” If you follow this link …

    http://www.unicyclist.com/forums/showthread.php?t=80061

    you will learn about the scientists who have discovered fresh water at the bottom of the northernmost parts of the Pacific Ocean.

    In addition, you will encounter the man who detests onions. According to him, “I don't dislike marmalade. Onions are absolutely disgusting, though. Onions are like little bulbs of concentrated bile. If Hitler, Mussolini, and Stalin were sitting in a room next to an onion, and I had a gun with only a single bullet in it, I would shoot myself, just in case I missed the onion.”

    I mention that fact, DFS, only because it is one of a very large, but finite, number of facts that can be discovered in every library in this fair land of ours. So God bless you … and God bless the United States of America.

  • Present v Future
  • Posted by Jack at LAC on September 25, 2009 at 6:00am EDT
  • A number of commenters seem not to understand the difference between the present and the future.

    How many people think that 10 years hence, the world's entire collection of written material (and lots of audio and video too) won't be available on anyone's new mobile computing device? Books? C'mon. Pay attention.

  • Yet Further Privatization of Our University
  • Posted by JMS , Librarian at UCB on September 25, 2009 at 6:00am EDT
  • As a librarian at UCB in solidarity with the 5,000 students and workers (some librarians and library staff) out on the picket lines, rallies and marches all day to fight the cuts, furloughs, lay-offs, and proposed 32% increase of student tuition/fees, I hope Mr. Greenstein was paying attention. We have had to close most of our libraries on Saturdays this fiscal year, and collections budgets are not want they should be. Many staff have taken early retirement leaving some of our departments very short staffed. It is people like Mr. Greenstein, UC President Mark Yudof, the UC regents and other administrators that are pushing the privatization and outsourcing of libraries and other campus services, cutting our jobs, and making students pay more for less and less.

    As librarians are educators and an important part of the university campus, we must unify to mitigate and hopefully defeat the plans and rhetoric of those like Mr. Greenstein and his ilk. We know best what our faculty, staff, and student need and desire from our library collections and services. Mr. Greenstein must be made to understand this is our university, our libraries, and his ideologies are a direct threat to the research and teaching mission libraries and librarians provide. Libraries as sites of teaching and knowledge production through direct human contact are key to the social fabric of universities. Instead, Mr. Greenstein and other administrators want to make our libraries and university "profitable". This line of thinking and the officials pushing this on students and workers at the UC and throughout the U.S. must be relegated to the trash heap of history.

  • KAUST
  • Posted by Alex Cohen , Library Planner at Aaron Cohen Associates, LTD on September 25, 2009 at 12:15pm EDT
  • Dear All, Yesterday, the KAUST (King Abdullah University of Science and Technology) academic library opened for the first time in Saudi Arabia. The academic library illustrates that the "library as place" is as important as ever to the incubation of student success. During an inaugural tour of the campus, new students told me that the value of having a central 24 hour research space on campus is important to get work done. They told me that the physical components such as flexible space, collaborative workrooms, high tech work areas, copy center, cafe and periodical area for meetings are components that the students need for scholarly research and intensive study.

    We have to be mindful that the academic library is the only flexible research space designed as such on campus. Students use it to create their own working environments regardless of the information format. Please continue to publish stories about how students are using the library. We need to tell the critics that the academic library is changing into a new form and that the 'library as place' has taken its place. Keep up the campaign and remind those in the USA that other counties are going to compete for the same top ranked students and provide them with state of the art facilities for recruitment and research. Tell them about KAUST and that we are loosing our advantage because of our short and narrow view of the academic library.

  • Archives. . .Say, What!?
  • Posted by Christine Harper, Ph. D., C. A. , Assistant University archivist at Saint Louis University on September 25, 2009 at 1:00pm EDT
  • Either Greenstein or the author of this article has no idea what an archives is. Per this story university libraries of the future will consist of nothing more than "special collections and study spaces" since these libraries will no longer be "curating their own archives." Huh?!?!? Pace dim administrators like Greenstein or misinformed reporters anxious to display their pseudo-erudition, archives are special collections. "Archives" is not a highfalutin' euphemism for disposable "stuff," and not even for paper books in library stacks. So, hurray! As an archivist I'll still be safe hunkered down in my little corner of special collections. Safe, that is, until Greenstein and his ilk decide that economy necessitates feeding the boilers with historic University records, the personal papers of renowned scholars, literary manuscripts of noted authors, all the raw material of history. . . God help us all.

  • Thank you Jack
  • Posted by MGSD on September 25, 2009 at 1:15pm EDT
  • Seems to me you have hit the nail right on the head. Let me swing at it with a different hammer... in a world where books are as ubiquitously available online as scholarly journals are today, what is an academic library to do? Does it, in that world, really support the academy by tying up its scarce resources and more importantly the enormous creative energies of its talented staff in redundant practice? Surely better to think now about how to release the energies of those talented staff in ways that support the very new and information intensive demands that we see constantly emanating from the faculty and even more intensively from students.

  • To Christine Harper And Only To Christine Harper
  • Posted by Frizbane Manley on September 25, 2009 at 5:30pm EDT
  • Well, dear lady, I sense a bit of irritation in your tone, and I’m tempted to say, “Been there; done that.”

    I admit there is a bit of truth in the article and in some of the posts, but that’s the trouble with these young, snotty-nosed academics these days ... hardly any scholars left. They’re all young hot shots (academics, not scholars) with limited experience, limited time, and, worst of all, limited perspectives. Youth is not the problem, per se – we all have to suffer through that – but these days the Dungeons and Dragons, World of Warcraft, Doom, and Deus Ex crowd wouldn’t know scholarship from accessing Wikipedia and channel-surfing on C-Span.

    So, calm down, Ms. Harper, don’t count on getting anywhere with that bunch, and enjoy this short interview ...

    http://www.youtube.com/watch?v=0bs9PI_8Fgk

  • The future gets old fast
  • Posted by Kate Todd at Personal, not institutional, opinion on September 25, 2009 at 5:30pm EDT
  • Like the the Cultural VR Lab that he cited, Dr. Greenstein's view of the future of libraries is already 5 years old.
    Visions of future date fast and change comes in ways we never anticipate.

  • Dr. Greenstein needs to visit UC campus libraries
  • Posted by UCLibrarian , UC librarian at UC on September 25, 2009 at 8:45pm EDT
  • I and other UC library colleagues were shocked to read Dr. Greenstein's remarks at the Ithaka conference. He seems to not have a good grasp of what actually goes on in the UC libraries.
    Not every activity that goes in libraries can be "outsourced" as easily as he would leave you to believe. Although some very routine technical service activities can be done more cost effectively by vendors, there is tremendous value added by UC library staff in providing greater access to both physical and digital collections not only at UC but their work is shared worldwide. Moreover, the greatest services that UC Libraries and their staff perform are in research, reference, instruction and collection management which are tailored to UC users. We are not warehouses of books that need cleaning.

    Sadly, his remarks are representative of what is a larger problem - the UC Office of the President and its offices in Oakland are simply overpaid bureaucrats - they have no students or faculty - and are simply very disconnected from what is going on at the ten university campuses. Much of this rhetoric about outsourcing is a thinly veiled attempt to deal with a monumental budget crisis, brought on to some extent by UC top administrators.

  • A Failure of Stewardship
  • Posted by B.P. Bach , GovDocs/Maps at Central Washington University on September 26, 2009 at 5:15am EDT
  • As one who is getting out of the library profession, I can only think that this article's subject is the failure of stewardship. Like the world environment, a library has to be nurtured, preserved, judiciously tended. Some of the talk about what libraries will be in the near future reminds me of the Cultural Revolution in 60s China. Sound extreme? I had a gentleman approach me in a Shanghai market once, who said 'During the Cultural Revolution, we lost our identities, or libraries, everything...'

    There's an attitude at work in this new assessment of libraries, a restlessness, a vacuousness. It is also highly disrespectful. Those who labored intensively for many years to build up collections of note are being mocked for their efforts. If a library's space issues are not acute, why decimate a collection? If items are already paid for, what's the incentive? In the past, the whole runs of Life, Look, and, believe it or not, Harper's Monthly Magazine (back to the 1850s) were about to be surplussed at my library. Why? They were old, and they were all on JSTOR. Provided that we pay for JSTOR now and forever, that is. Every one of these situations can be parsed at every library, but the point is, are we going to do this 'library thing' or not? A library is a dependable institution, not a flaky notion. Libraries are supposed to have it ALL, not just what's deemed in the here and now. This is an ancient debate, but I just can't fathom why there is this sort of 'reasonable nihilism' when it comes to library mission and identity.

    Julius Caesar (accidentally!) destroyed the great library at Alexandria. Well, it's back, and they not only have state of the art stuff, but old stuff, too. They have it all, and such an example is comforting and inspiring in an increasingly disposable world.

    As a baby boomer, I feel qualified to critique my own kind, and I think my generation has dropped the ball as far as stewardship is concerned. Younger students may be more vacuous, more shallow, more ADD than we think we are, but that doesn't mean everybody has to succumb to what's easiest or most predominant.

    It may sound banal, but Andy Warhol said he liked 'Star Trek' because it had people you can rely on. Libraries must be reliable, always. Why compromise? Why?

  • Evolve or devolve?
  • Posted by Ricky Erway at OCLC Research on September 28, 2009 at 8:30am EDT
  • Taking the veracity in reportage of oral remarks with a grain of salt, I am nonetheless grateful for Dan’s sparking this debate. In order remain relevant to universities’ missions, academic libraries need to change or be changed. I often remind myself that what Darwin actually said was “It is the one that is most adaptable to change” who survives.

     

    A group of academic librarians is crafting a manifesto to this effect. See http://hangingtogether.org/?p=741

  • Libraries continue to adapt..
  • Posted by AD on September 30, 2009 at 1:15pm EDT
  • The supposition (or subtext) of the article and Greenstein's comments is that libraries are static and monolithic. Throughout my years in academia, the Library has always provided me with the quality research, assistance, and resources I needed (and continue to need) to get things done. It endures as the heart of learning at every institution I've been at. This is especially true among undergraduate populations, and there is a host of emerging research that connects student achievement with library research skills. Furthermore, the supposition is clearly false - libraries and librarians are changing with the times.

    Progressive academic librarians (and most are) recognize that their roles are shifting and evolving, but not diminishing in importance. Librarians now take on greater responsibility to both teach students to be better researchers, as well as design and program library spaces that serve new pedagogy of teaching (access to scholarly collections, information literacy, group work, creative production, multimedia). This confluence of information gathering, knowledge creation and production can happen nowhere else on campus.

    Administrators who are "ahead of the curve" recognize that the benefits of hiring progressive library faculty and designing inspiring library spaces clearly out weigh the costs. Indeed, there is a direct and measurable connection between inspiring libraries, progressive teacher-librarians, and student retention and overall student happiness. Furthermore, new models of access (open access for example) and careful stewardship of existing library collections results in better scholarship by faculty and, ultimately, more grant funding for the institution.

  • Leadership and Foresight
  • Posted by Kallimachos Junior , Bibliographer (Dad got me the job) at Library at Alexandria circa 3rd c. B.C. on October 7, 2009 at 3:00pm EDT
  • Librarygroover has it exactly right - "Academic Libraries need to decide what they want to be when they grow up... Until we define what it really is we're here to do, we'll continue to flounder and be increasingly marginalized."

    Libraries truly have no strong voice in their own fate these days, as far too many seem to be chasing trends and administrator fancies instead of trying to take back the helm. Why can't libraries lead with improving metadata, instead of dumbing it down? Why outsource, when all that does is shift costs and reduce quality, and not truly reduce costs OR improve quality? Why have non-librarians in charge of major academic libraries? And how are cafes in libraries truly crucial for scholarly research and academic study, per Cohen Associates ? Just because students say they want a thing, doesn't mean it is a necessary idea. Should we add prophylactic trays next? Caesar's ghost!

    And it is not just about the faculty and students. Academic ibraries also serve their entire community, esp. in times of economic downturn. That access to both digital and and print materials are key ingredients in helping a community recover from a bad economic situation. Public libraries are moving more and more to dvds and music and being little more than public activity centers - where does one go to actually read a scholarly work still in copyright if they are not part of the academic community if they cannot get it otherwise? Whose tax and tuition money built the place?

    It seems like another round of "let's couch dealing with difficult money issues as innovation". Not all books are "as ubiquitously available online as scholarly journals are today", esp. academic ones even if you are only considering the information rich environment of academics over the rest of the community. Saying so may make it politically easier to empty a library, but then, maybe the campus needed another student union anyway. How would you tell the difference? Better coffee in the library? Books are indeed expensive, have costs over time, and need a good amount of storage to be properly accessed. But they are still the best technology for reading, and in many cases the best for information access, long term storage, and use.

    It makes me wonder where the leaders in the field are. Not manifestos, actual leaders willing to go spoiling for an important fight over their future, rather than looking to the next job up the ladder. Allowing others to continually change and redefine your role as professional group is the surest way to technician status. See, I was a librarian once. I gave it up for books.

  • Dialogue of Substance
  • Posted by Richard M. Cochran, Ph.D. , Associate Dean of Libraries at Central Michigan University on October 7, 2009 at 8:00pm EDT
  • I sincerely hope that Dr. Greenstein's reported comments (and sentiments) differ from what we have here. If true, they are disappointing. But these comments from readers are terrific!

    Librarians attending the Michigan Library Consortium (MLC) annual meeting last week (October 3, 2009) were treated to a keynote address full of optimism and activism by David Lankes of the University of Syracuse. It's really worth your time to hear. Here is a link to the streaming version.

    http://quartz.syr.edu/rdlankes/blog/?p=826

    Keep the dialogue about our future going!

    -- Richard Cochran

  • The end of the University
  • Posted by Jeff on October 8, 2009 at 5:45pm EDT
  • 15 years from now we will be faced with a generation of students that can trace their entire lives through Facebook updates. To these kids an online only university will not be a scam, it will be perfectly natural.

    If the internet kills the physical library the physical university will not be far behind. Just imagine the cost savings then.

  • Future of libraries
  • Posted by Christopher Paris , Department of English at University of the Incarnate Word on October 10, 2009 at 2:30pm EDT
  • Kudos to Mr. Cochran's "[b]ut these comments from readers are terrific." Absolutely; and, again I state as I have in the past, kudos to IHE for the privelege it affords us. Forget that other in-print academic industry periodical out there that exclusively selects readership commentary.

    But, the availability of blog sites such as this remarkable venue that IHE compassionately affords us do not necessarily actualize into action in spite of the plethora of appeals and calls for action that I sense as craving pleas that underscore all our submissions. Right now, our pleas are just rhetoric. But, that's necessary, too, as a first step among concerned participants in a concerned community of discourse. What do we, and what can we do about all of our diverse concerns that we air under the umbrella of this diverse issue?

    If I may, I wish to address just two that are of particular concern to me:

    1. No where in the above blogs has an issue been addressed to what I am as a participating self-advocate for among my own participating community of academics with disabilities, and my right to free and open access to library resources. I can no longer dig ditches in my own academic library, or any other in my local or regional community as I had in the past. It used to be, whether a member of a particular university or not, that I could just walk up the entrance stairs to any library and access and read and research and photocopy and quote and cite and illuminate, and make credible anything I wanted. No more. My disability refuses me; hence, the incomparable potential value of digitization, and access from my laptop on my desk, or even lying in bed. That equal right has not been addressed, above.

    2. But, that potential equal right for a particularized participating audience segment in our arena of discourse can be taken care of by extending digital access to anyone and everyone--even to include anyone who is not even a member of our august community of academics. And, why not? Virtually anyone, if able, can walk up the stairs of any academic library repository and access its resources. Hence, why not anyone have free and able and equal digital access? And, why not worldwide?

    Consider a university holding at say, a west-coast University's library whose publication date was 1849, that exists nowhere else in our cosmos of world holdings, and you live in New York? You are now as disabled as I am in your restriction to hands-on access; or you wait days, weeks, or months, or forever for a fair copy depending upon, say, that west-coast university's inter-library loan policy for that resource. A hypohetical demonstration, yes; but one that we have all experienced at one time or another.

    Then, consider the incomparable value in the progression of illumination to the world for the world by the world's participation in accessible knowledge for the free world. Does this sound too idealistic?

    I'm sorry. It terrifies me to think, as mentioned elsewhere in our blogs, and that I have blogged about a month ago, that universities, right now, are participating in and/or considering negotiating digital rights of their holdings to any exclusive digital enabler like Google that could corner and charge at will for knowledge that should be as free as walking up the steps and entering any university's library holdings. That terrifies me; I state it, again.

    Aside from tenure and contract requirements of publication, or a university library's holdings as an attraction for recruting and retaining august faculty, why do any libraries exist? Why do we do what we do? Free and equal access to the world's body of knowledge must remain primary in any activism we may crave over all of this. Nor can we hinder the evolution of what will emerge as the nature of our libraries and the multiplicities of services they afford us at present, or the multiplicity they can afford the world in the future. That's an evolution--with the attendance of care, and the opportunity for all voices to be heard and seriously considered--that I have faith in, and that I will forever defend. But we have to be active participants and with credibility to be effective to initiate any change that will be good for anybody, everybody. And, it's an imperative that we have access to the right receptive ears that would assist and enable effective and appropriate change for everyone. Knowledge should not be exclusive; access to knowledge should not be exclusive. Exclusivity deters effective progress for everyone except for exclusivists.

    If I sound like, at least, a potential activist, you interpret me correctly. So, what do all of us propose, now, we do? I challenge you, my belolved participants, for the welfare of everyone.

    Chris Paris
    San Antonio, Texas

  • Libraries of the Future
  • Posted by Bennett Lovett-Graff , Project Director at Archaeology of the Americas Digital Monograph Initiative on October 13, 2009 at 10:45am EDT
  • I attended the Ithaka conference and witnessed Vice Provost Greenstein's presentation firsthand. A few thoughts...

    His presentation was provocative and frankly, I enjoy bomb throwers. It was perhaps more disturbing for that bomb throwing to come from an individual with the power to actually detonate what he throws.

    With that said, libraries are changing and there are legitimate issues raised regarding the preservation of books (or other library "artifacts"), ownership of digital content, outsourcing of library-based tasks, etc. The biggest change quite simply is that unitized objects--books, CDs, etc.--have become free-floating disseminable objects that not only can float at far lower cost within the digital ether, but can potentially carry all of its metadata with it. That fundamentally changes the kinds of work librarians used to do, from cataloging and shelving to binding and ordering.

    The result has been, naturally enough, a shift in what librarian staffs (from shelvers to university librarians) actually now do for a living.

    The more disturbing point Greenstein raises is that of depriving libraries of dollars rather than focusing on their reallocation within library systems. This goes to the heart of the metrics universities use for measuring success and meeting the demands of both students (whose tuitions and per-head subsidizations pay many of the bills) and accreditation agencies. (Greenstein raised this point about accreditation quite explicitly.)

    And this goes to the heart of what librarians would have to do to combat the trends and pressures Greenstein outlined on university budgets. In brief, librarians need to organize their efforts around the measurable value they supply to library users--specifically students and faculty--as well as the significance of that value to accreditors. Imagine accreditors who looked not only at university department course listing and faculty CVs, but available institutional resources--both intellectual and human--within the library as part of their accreditation process. (Perhaps they already do!) Rest assured a different tune would be sung by administrators.

    Greenstein was emphatic about that, implying that libraries need to do more than lobby adminstrators to maintain funding, they must lobby (yes, lobby!) students, faculty, alumni, and accreditors. What libraries will look like a decade from now is irrelevant: library jobs, resources, modes of delivery, etc., are always changing. What matters is your ability to demonstrate your value to the funding sources of your university, no small measure for libraries that have not paid sufficient attention to this beyond usage statistics and circulation numbers.