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A Win for the Stacks

November 13, 2009

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The Syracuse University Library system is facing the classic book-lover’s dilemma: too many volumes, not enough shelves. The stacks in the flagship Ernest S. Bird Library are at 98 percent capacity, the on-campus archives are totally full and dozens -- if not hundreds -- of new volumes flood in each day.

Suzanne E. Thorin, dean of libraries, thought she had a solution. Her plan was to ship rarely used or redundant texts 250 miles southeast of campus, to a storage facility in Patterson, N.Y. Readers and researchers would’ve been able to request books before 2 p.m. one business day and receive them the next. Space in Bird would be freed up for new acquisitions, study halls and classrooms.

But that plan went awry Wednesday night when more than 200 faculty and students flocked to first public airing of the issue, a University Senate meeting. Some held signs protesting the proposal (one read "FREE BIRD"). Some spoke against the move on the grounds that library space had been misallocated while others questioned the need to ship the books so far away from campus. Faculty members delivered a petition against the plan signed by more than 100 humanities scholars, whose fields would be hurt more than others by the book relocation.

Now, Thorin and the library staff are reconsidering the options for the university’s 1.1 million books, as well as other library materials. “We have reached our capacity and need to figure out some way to get the space we need,” she said in an interview Thursday. “We haven't signed a contract yet and we're open to more discussion before we make a final decision.”

The Money

The library had settled on Patterson-based Clancy-Cullen Moving and Storage Company in large part because of cost, Thorin said. “A lot of it – isn’t everything – is about money.”

The company could offer the university the facilities it needed at a third of the cost of building its own warehouse. In its first year, off-site shelving would cost $78,000. The total would go up as ever more volumes were transferred, but would still be substantially less expensive for the university than building and maintaining its own storage space.

Thorin framed faculty and student concerns as being about wanting to be able to browse the collection and have easy access to books they know they need or might stumble upon in the stacks. “People in the humanities contend that they would be impaired in their research abilities,” she said. “They want more space on the campus rather than going offsite and I’m sympathetic to that. We’re going to actively look for ways to create more space on the campus, but of course that’s going to cost money.”

Critics, though, think the library is just where money ought to be spent at a research university. “I really believe you find a way to do things if they’re core to the project,” said Deborah Pellow, a professor of anthropology, “and I thought that the project here was intellectual – teaching, learning, exploring.”

The library, said Erin Mackie, chair of the English department, “is under a lot of duress.” More than 20 staff members have been laid off as other academic units have been kept largely intact. “The library is underfunded for the size and kind of university Syracuse is.”

Savanna Kemp, a junior majoring in English and women’s studies, said more than 300 students had joined a Facebook group rallying against the plan. “I’m going to let the library know that there are so many students who want to help the situation, who will do whatever it takes to keep the books on campus or at least close by,” she said. “We’re upset about the plan and we’re going to do all we can so that it doesn’t become a reality.”

The Distance

One factor upsetting many students and faculty alike is Clancy-Cullen’s distant location in Putnam County, a far northern suburb of New York City.

Pellow said it didn’t make sense that the university couldn’t find a way to store the books closer to campus. “When I first heard about this, I thought the books were going to be stored on Erie Boulevard,” just off campus. “When I heard Patterson, New York, I had to Google it,” she said, “and I couldn’t believe it was four hours away from here. There’s got to be somewhere closer.”

One option might be depressed downtown Syracuse, Kemp suggested. “This is a city that’s really dying and that we could do a lot to help,” she said. “If we say we want to engage with our community and be a public good, then we need to do that. If our real goal is to save money, then we should say that.”

Lori Goetsch, president of the Association of College and Research Libraries and dean of libraries at Kansas State University, said Syracuse’s is “not an uncommon story among large academic libraries.” For decades, major libraries have been developing off-site, high density warehouses where books and other materials can be stored efficiently but delivered quickly to readers who need them.

Goetch’s own institution’s offsite shelving facility is at the University of Kansas in Lawrence, 90 miles away from Kansas State’s Manhattan campus. California public institutions send their overflow volumes to shelving facilities at the University of California at Los Angeles and the University of California at Berkeley. But the 250 miles between Syracuse and Patterson “is pretty substantial,” she said. “There is often a higher comfort level when the books aren’t too far away.”

Thorin said she had heard that concern and taken it into consideration. “The sentiment from the faculty seems to be that if the facility was just down the street, they’d be able to get their books sooner – maybe there would be a delivery two times a day – and it would all be much more logical.”

The Reason

While a local off-site storage facility may be a viable option, there’s still the question of why so many books need to be removed from a seven-story 1970s building that was built to have a capacity of more than 2 million volumes – half of what the library has today.

The reason, Thorin conceded, is that the library has shifted to become a Learning Commons, a building that houses books, but also has a cafe, study spaces and classrooms. “The library has tripled in use since creating the Learning Commons,” she said. “It is a key place where lots of things happen, but some people see it as a distancing away from the true purpose of a library. I see it as moving closer to that.”

Mackie said she is “taken aback by what looks like an opening up of space for things other than books and then moving books to a faraway off-site location.” She realizes the library is in a transitional phase as technology becomes ever more powerful but still thinks “a library should be a place for books.”

Pellow said she thought the implication of Thorin’s position was that “somehow anybody who objects to removing books either is not on the cutting edge of research or must be a dinosaur.” Neither, she said, is an accurate way of describing her or many others – students especially – who are opposed to removing hundreds of thousands of books from the library.

Pellow worries that Thorin is at the other extreme and wants to see books play a much smaller role in the Syracuse library, pointing to the position Thorin took last week in a debate on the libraries of the future at a technology conference and reported by Inside Higher Ed. “Let’s face it: the library, as a place, is dead,” Thorin said. “Kaput. Finito. And we need to move on to a new concept of what the academic library is."

Thorin said the debate was “on a local front, bad timing” but insisted that she took “an extreme position … for the purposes of the debate” and did not reflect her personal opinion. “I love books – I’m a librarian – I just think we need to use technology, too.”

But Pellow said she and some colleagues thought it was truly what the librarian believes. “Another faculty member looked at what she’s written and it really does seem that she’s anti-book. That’s not what I want to see.”

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Comments on A Win for the Stacks

  • Posted by jim on November 13, 2009 at 8:00am EST
  • I know that medical doctors constantly work to put themselves out of business (or should) but librarians should not be following suit.
    Deborah Pellow has the right idea - "teaching, learning, exploring". I can see how a cafe and classrooms fit into that model but why in the library building? If a library built to house 2 million books is strained by 1.1 million, then the space is being misused.
    Sure, the concept of a library has changed and technology is overtaking the old concept but the current problem is not about online vs paper. It seems to be more about form vs substance where the space is being used attract students rather than provide for the books that have been acquired. If the library doesn't feel the need to acquire so many books, that's another story entirely.
    I'm sure that just a little bit of creative thinking could come up with ways to reallocate enough university money to store "redundant and little-used" books nearby.

  • Posted by bystander on November 13, 2009 at 8:15am EST
  • If I read this right, the University has laid off twenty librarians and wants to get rid of a lot of the books. Instead of using the library for librarians and books, administration is using it for classrooms, a cafe (?) and something called a Learning Commons, which is undefined, but it is getting way more use now. If they had Syracuse basketball games there, I am sure there would be even more use of the building. In other words, as long as they are not using the library as a library, more people come in there. If it were converted to a dormitory, maybe they could completely fill it. AND the less inviting they make it (fewer offerings, cut the hours, cut the faculty and staff support the students get if they go there) the less it will be used. (Our campus library is not open late in the evenings, and sometimes on weekends, too.) I teach English--one of my students just this week reported finding some great sources doing exactly what was described--going to the stacks and searching, picking up this and then that book and looking them over.

  • Suzanne Thorin Not Anti-Books
  • Posted by Joanne A. Schneider , University Librarian at Colgate University on November 13, 2009 at 8:30am EST
  • I attended the debate at Educause at which Suzanne took the extreme view that academic institutions no longer need to maintain physical libraries. It was clear to me that she took that view for purposes of our having an open discussion that considered all views on this matter, not that she actually believed it. Inside Higher Ed reported on this discussion under the heading, "Bookless Libraries." The ending conclusion to the debate, which was not fully represented in the report, was that libraries that are redesigned as learning commons, where one-stop shopping for information, technology, and research expertise occurs, have become successful incubators for undergraduates to enter into the community of scholars and for graduate students and faculty to obtain curricular, research, and pedagogical support. This transformation is disruptive for all stakeholders as libraries attempt to find the sustainable balance between maintaining traditional roles and services while simultaneously moving to a new environment in which the library becomes a place for enhanced learning, teaching, and research. A range of spaces is needed for this to happen so that individuals and groups may discover, connect to, and create knowledge. With book stacks occupying 80% of the traditional academic library, we struggle with how to balance our roles as custodians for large print collections along with the need to provide space for student study and research enriched with scholarly content, learning technologies, and experienced staff for assistance. However, for those libraries that can make this transformation the rewards are great. Since opening in 2007, Colgate's Case Library and Geyer Center for Information Technology's attendance rate, materials checked out, and items borrowed from other libraries have increased, respectively, 83%, 24%, and 27.5% in 2008-2009 over use in the old library before construction began. Perhaps this recent tempest will convince SU to give the library the money it needs to store its little-used materials locally which could allow Suzanne to fully realize her vision for the library's successful future.

  • Loss of resources or loss of perspective?
  • Posted by anotherbystander on November 13, 2009 at 8:45am EST
  • Is Syracuse's faculty unaware that the faculties of almost every other research university are able to continue advancing scholarship and teaching effectively under the very conditions about which it is complaining--and have been doing so for years? Storing a portion of library materials off campus has long been standard practice for research libraries. If Syracuse's faculty can produce evidence that this practice has decreased scholarly productivity at its peer institutions, they should share it. So far, the complaints seem to be more about fears over a loss of a modicum of the more leisurely pleasures of browsing.

  • Surprised by the Reaction
  • Posted by stevenb on November 13, 2009 at 8:45am EST
  • I thought we had moved beyond the "university library as book warehouse" paradigm. Apparently not. By eliminating those materials that are lesser used but still findable and browsable through the library online catalog, the Syracuse Library has created spaces that are attractive to today's students. Doing so has greatly increased the number of students who come to the library. As a result, they are better poised to discover books and librarians who can help them with their research. Is this not a good thing?

  • Here's how to store more books
  • Posted by tonstant weedah on November 13, 2009 at 9:00am EST
  • Libraries could accommodate tens of thousands more volumes if they'd just eliminate the aisles among shelves and stack books all the way to the ceiling. If what libraries really care about is not actual information being communicated to users, but just the fetish of having books around, this is the perfect solution.

  • Posted by LM on November 13, 2009 at 9:00am EST
  • As an instructor of undergraduates, I am sympathetic to the librarian's concerns- many of our students have never been in a library and when assigned a research paper, go straight to google. Any way we can get them in the door to look at books and journals (what few physical ones are left)is a plus. On the other hand, as a heavy user of the research library down the street which has now confined in-library computer-use to card-holding members of that institution, I have to do my looking and ordering of off-site holdings on-line before going, and accessing their on-line journals that we do not have is difficult. At least the stacks are still open, unlike the European libraries!!! I hope Syracuse comes up with a reasonable compromise.

  • Not shopping
  • Posted by SU Alumn on November 13, 2009 at 9:15am EST
  • The library is not meant for "one stop shopping" it is meant for thinking, reading, discovering, writing, and sometimes conversation. One stop shopping is for the malls, of which Syracuse has in spades.

  • conflict nexus isn't really library but chancellor Nero
  • Posted by SUalum , bystander at Syracuse University on November 13, 2009 at 9:45am EST
  • It seems only obvious that the elephant in this process is the senior administration which is hiding from the truth of managing resources on campus. This discussion shouldn't be about academic departments and research libraries. The Bird library being ONLY a location of books is like saying the Dome should ONLY be used for football. The fact is both locations have multiple purposes and goals towards an overall vision - allowing enabling performance. The academic and library groups should be asking the administration why they aren’t enabling performance. Seems the chancellor is (I think her name is Nero) fiddling in the wrong place. She should be a voice of internal vision and once enabled community vision. Aim for the proper target. Nero must be held accountable.

  • missing the point
  • Posted by Charles U. Farleigh on November 13, 2009 at 9:45am EST
  • Look, the point isn't that "other universities are doing it, too"--though I would contend that few research 1 universities are sending 25% of their current collection 250 miles away while simultaneously gutting their current meager library space in order to install beanbag chair lounges, coffee shops, and student art exhibits. Just because other universities do it doesn't mean it's right, doesn't mean its good for pedagogy or scholarship.

    This is also not a referendum on how much Dean Thorin "loves books." Dean Thorin isn't a cartoon villain and this is not about her--let's stop talking nonsense.

    It's about how much universities will allow outsourcing to cover up their mismanagement and failure to make long-term plans, at the expense of the intellectual experience of students, faculty, and the community. It's about whether you can justify turning Bird Library into what the undergraduates now call "Club Bird," simply because it is better for business or "because it's more attractive to students." Nobody denies that the available space is a problem--but this is a problem that is managed poorly (as has been noted above by commenter jim), and a solution that is detrimental to the university's stated goals of community engagement and innovative dynamic research.

    Personally, I think it's interesting that a "Learning Commons", coffee shop and beanbag chair lounge isn't subject to being moved offsite. Somewhere like...a center for students. It's too bad Schine Student Center is next door to the library--otherwise we could find a place for students to congregate, work on group projects, and get coffee. Darn it all.

  • Agree
  • Posted by Ty , Fiscal Officer at Educational Policy Institute on November 13, 2009 at 10:15am EST
  • I completely agree.

  • Syracuse library conundrum
  • Posted by Susan , Campus head librarian at Suffolk County Community College on November 13, 2009 at 11:15am EST
  • I would just like to put a plug in for the Clancy facility. I worked at a research university's interlibrary loan dept. and we had thousands of books stored at Clancy. They did a fantastic job and no one ever complained about waiting a day or two.

  • Posted by Jeff on November 13, 2009 at 11:45am EST
  • As a Syracuse alumnus, I can tell you that back before the Bird library was built, the old Carnegie library had the same problem. Books were stored in a university owned building a few blocks from campus and were delivered upon request, usually within a day or less. I cannot imagine that the cost of storing books at a distance would be less than local storage when delivery costs are taken into consideration.

  • Posted by Marc on November 13, 2009 at 12:45pm EST
  • A lot of this controversy could have been avoided if the library administration had consulted with students and faculty before making this decision. If they had conducted surveys and focus groups they would have discovered that there was significant opposition to off-site storage. If you properly assess your clientele there is less chance that unpopular decisions will be made. Unfortunately, library administrations want to be cutting edge and create libraries that they think their users will desire without actually engaging in discussions with key stakeholders.

  • it isn't only the cost of transportation
  • Posted by SUAlum , bystander on November 13, 2009 at 12:45pm EST
  • You can't look only at the cost of transporting the books. That is like saying a meal at a resturant is only the cost of ingredients. You have to consider the real cost of making a building suitable to safely house the collection as well as protect the people working there. Not trivial even if you have spare building sitting unused. Nor do you want to have many buildings in the same area. A single site large enough to safely store and make accessible the collection is more than the cost of a UPS box.

  • Syracuse Library Situation
  • Posted by Wayne Franits , Professor of Art History at Syracuse University on November 13, 2009 at 1:30pm EST
  • What readers of Insidehighered.com should know is that the humanities faculty at Syracuse University fully understands the necessity of sending part of the holdings of Bird Library to an off-site facility because of spatial limitations. However, what these faculty most strenuously object to is the exacerbation of the "space shortage problem" by the conversion and planned conversion of significant amounts of precious space for what are best termed amenities inconsistent with the mission of a library at a leading research university. For example, the entire basement floor of the library, the former home of thousands of books, has been emptied with the intention of creating seminar rooms, which are really not needed. Furthermore, reference works from the ground floor were sent to the second floor--creating a space crunch there--in order to construct a coffee shop for the students. And plans purportedly call for the conversion of a significant portion of the third floor into a student-centered lounge, thus leaving only two full floors of stacks. At the meeting Wednesday discussed in the article above, one colleague reported that last year, a librarian had told her that "if the undergraduates want hammocks and flat screen televisions, we will provide them." Plan of this sort are more suitable for a student-union center or dormitory than a library; they needlessly gobble up woefully limited space and moreover, expend equally scarce financial resources in order to cater to and entertain undergraduates in somewhat questionable ways. It was very telling that one of the undergraduates who spoke at the meeting Wednesday informed us that the students call the library "Club Bird." I find this shocking and quite embarrassing. I fear the library of my beloved institution will soon become the laughing stock of the AAU consortium!

  • Storage doesn't have to be 250 miles away!
  • Posted by Heavy Humanist Book User on November 13, 2009 at 2:15pm EST
  • At my doctoral institution (UCLA, as mentioned in the main story) one can either request volumes at the SRLF: Southern Regional Library Facility via the online catalog. As long as one requests before 11am (M-F), items are delivered to the research library (and several other libraries on campus) by 5pm that same day. OR, one may walk across campus to the SRLF (M-F 1-5pm) and can wait for the item to be delivered (retrieval time unknown).

    On at least three California State University campuses one may access materials stored, on campus, at/next to the respective libraries, in automated storage and retrieval systems. According to their websites, it takes less than 10 minutes at CSU Northridge, less than 15 minutes at Sonoma, and less than 30 minutes at Long Beach.

    While these systems are wonderful at helping libraries to free up open shelf space for more recent arrivals, there is a problem for those (often but not always humanists) who DO wish to BROWSE the actual texts of real books. Humanists, especially, need access to the TEXTS themselves, not just the cataloging record substitutes.

    Browsing the catalog records, by call number order or subject, author, title and/or keyword are very handy in many cases, but they do not substitute for the wonderful serendipity of browsing the actual text, scanning the table of contents (tho' some of these are now appearing online), or running one's finger down the entries in the index at the back of the book and going "Ah ha! There's a page, two pages, or whatever it is, devoted to my very topic, subject, poem, etc." This is something that will *not* show up in a catalog record, and will not show up until all volumes have been scanned and made available in a legal, easy to use format, with good cataloging metadata, and DON'T get me started on the woulda/coulda/shoulda been well done (if the legal issues could have been worked out), but wasn't, Google Books!

    Disappointed Humanist Scholar

     

     

  • Posted by loc on November 13, 2009 at 2:30pm EST
  • Browsing is not critical to a library. There's a reasonably successful library in D.C. that's basically a book warehouse with a reading room attached. It's at 101 Ind. Ave SE. You might have even heard of it.

  • The End of the University Library
  • Posted by Viper on November 13, 2009 at 5:00pm EST
  • I applaud the decision of the Syracuse University Faculty to stop this appalling decision and only wish my university had spoken when our University Library was renovated to include a coffee bar, empty spaces, and open areas that are now centers of noise due to the misguided decision of a Dean of Library Affairs to make this area resemble the Student Center. Despite the advances of the internet highway, any scholarship worthy of its name is one using print resources and not the dubious accessibility of internet sources such as Wikepedia that students believe providea adequate research. Scholarship involves perusing books, going from one reference to another, exploring stacks to find relevant citations. However, now that most higher administration regards students as "customers" they are now turning libraries into chat rooms where quiet areas are now a place of the past and making the research goals of any university as difficult as possible.
    This current trend by librarians to destroy real education is appalling and must be resisted at all costs.

  • Reality Bites
  • Posted by Adam Corson-Finnerty , Director of Special Initiatives at Penn Libraries on November 13, 2009 at 5:30pm EST
  • Let's start with the fact that books can't be stored in any old abandoned building or underutilized factory warehouse. High-density storage and rapid retrieval of books requires climate control, very high shelves, and automated ingest and pick systems. Dean Thorin found a facility that was already set up for this task, thus saving boodles of money. I know because we at Penn have been looking at a new facility after coming to the end of our 20-year lease on a facility for 1.7M volumes. The cost of bringing an old building up to snuff is very high. The cost of new construction is even higher. Logic would say that if Syracuse can get books delivered the next day, the fuss about being "250 miles away" is a lot of romantic nonsense.

  • This issue vexes more than just Syracuse.
  • Posted by Frank , Professor on November 14, 2009 at 1:00pm EST
  • That the role of the library is changing is indisputable. It is also indisputable that a research library's collections and access to scholarly resources should always and utterly central to its mission. In so far as Dean Thorin has failed to explain how collections and access are still central to the research mission of her library, she has failed. The faculty seems to have drawn the right conclusion. Turning over space in the library to make a more amenable place of study emphasizes service over collections. I am sure that in this tight economy, the funds would have been better used to enhance Syracuse's collections.

  • Failure of Library Leadership!
  • Posted by Syracuse community member on November 14, 2009 at 11:00pm EST
  • As others have commented, this issue is not about stogy old professors not understanding the issues of needing to find economical storage for little used library materials or holding onto romantic outdated notions of libraries.
    It is actually about the failure of the Library's leadership to have a viable vision on the role of the Library at Syracuse and holding onto outdated and quaint visions of "information commons."
    If there is anyone guilty of holding onto romantic and unrealistic visions, it is the leadership of the Library. For example, those who are familiar with Syracuse know the last thing the campus needed is to have another coffee cafe. Yet, the Library went ahead spending precious resources to build another cafe because other libraries were doing so.
    Likewise, the Library seems totally enamored with the idea of providing computers and high tech devices regardless if it makes any sense or not. Yes, students will use this stuff but one must ask whether turning books into more computers make sense in the long run. Furthermore, anyone familiar with Syracuse or spending 10 minutes on campus will realize very quickly the last thing Syracuse needs is more computer facilities.

    Computer labs are already pervasive throughout the campus and it has an excellent and ubiquitous wireless network. Nevertheless, the Library leadership continues to move forward in this area--firing librarians while hiring technologists, duplicating efforts of others and wasting precious resources.

    Rather than continuing to hire anthropologists to find answers as to why the Library’s services no longer meet campus needs, the Library should examine its own leadership and vision.

  • Library vs storage
  • Posted by Tim French on November 16, 2009 at 7:15am EST
  • Whats the difference between ordering up a book from a storage facility 250 miles away and an inter library loan from another school the same distance in the other direction?: Academics are averse to dealing with deadlines. If there's a 2pm cutoff for next day delivery---deal with it.I have never gotten same day service from the National Archives either (most of the time)

  • Usage
  • Posted by Eric , English Graduate Student at SU on November 17, 2009 at 2:00pm EST
  • “The library has tripled in use since creating the Learning Commons,” she said. “It is a key place where lots of things happen,

    Most of these "things" appear to be checking Facebook and talking about who was drunk last weekend. I have seen a large increase in the number of students using the library in the last two years, but very few of them appear to be using library resources (traditional or online). It has become very convenient to meet people in the library, but simply for computer access and desk space, not for research or reading. There is no real "quiet space" left for reading or studying alone. I'm sure the cafe and the fancy new furniture look great on campus tours and in promotional materials, but they are turning a serious academic institution into a six-floor lounge/study hall.

    These changes have also hindered the depleted library staff. The library has been changed and reconfigured so many times recently that many staff members don't know to where various items (or whole departments!) have been moved. On several occasions recently, it has taken two or three librarians conferring/arguing to direct me to the right floor/location/request form (most recently, for microfiche and literary magazines). The new library "vision" is creating its own self-fulfilling prophecy--the more inconvenient it is to use the library for non-electronic media, the less demand there will be for it. This might make the Learning Commons concept seem justified, but it will seriously affect the school's reputation and value in the academic world.