Career / Vocational Fields

What Matters in Buicktown

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Mott Community College, located in Flint, Mich., got an earful over its plan to shutter a struggling auto body repair program.

The Most Innovative College in America?

It’s that time again -- the fall season marks the ramp-up for the college admissions game. Across the country, eager high school seniors and their parents are rushing to newsstands and bookstores to buy college guides.  

But wait ... this year there is another contender in the marketplace for information about what’s happening in American colleges and universities, the Commission on the Future of Higher Education's just-released report, "A Test of Leadership: Charting the Future of U.S. Higher Education." The commission’s members included past and present college presidents, corporate executives, and representatives of various higher education associations. The report from the commission, the first federal panel on quality and related higher education issues in more than two decades, is based on a yearlong study of American higher education.

Drafts of the commission report had been circulating all summer. Based on the charter from Education Secretary Margaret Spellings to “be bold” in offering recommendations for the future of American higher education, we should assume that any college or university cited in the commission report is a noteworthy place – among the best postsecondary institutions in the country.

So do you know which U.S. college or university was cited for “innovation in curriculum development and program delivery” in the commission’s report?  The winner is Neumont University, in Salt Lake City. The final version of the Spellings commission report, released September 19,  states that “Salt Lake City-based Neumont University is educating the most sought-after software developers in the world” (p. 25).

Neumont University? Educating the “most sought-after software developers in the world?” Paraphrasing Humphrey Bogart in the movie "Casablanca," of all the technical and engineering colleges across America, how did they pick this one?

Like other folks parsing the drafts of the Spellings commission report this summer, I was surprised by the reference to Neumont. Perhaps like you, dear reader and esteemed colleague, I had never heard of Neumont. Of course, there is nothing inherently wrong with the fact that Neumont is little known. For example, my son is a graduate of one of the highly ranked small liberal arts colleges in the East, but many of my non-academic friends and acquaintances Los Angeles where I live have never heard of his alma mater, Hamilton College.

Still, as one of the few colleges or universities cited by name in the Spellings commission report and the only single college to get a box highlighting its academic program, Neumont must be doing something very important, yes?  Maybe Neumont is a small place like Deep Springs College, a decidedly different two-year college in the California desert that some academic insiders consider the most selective and unique college in the country.

Eager for more information about what the Spellings commission had deemed to be one of the most innovative and impressive academic programs in American colleges and universities, I went to the Web.  From the Neumont Web page I learned that “Neumont is an award winning university dedicated to educating the most sought-after software developers in the world.”  (Hmm, that endorsement repeats, verbatim,  the text in the commission report.) Affirming the IT focus of the university’s program, Neumont’s home page proudly posts some impressive technology industry logos and endorsements:

  • An MSNBC logo citing an August 30 2006 news report indicating that Neumont was “the most talked about school in America.”
  • An InformationWeek logo stating that Neumont is “creating the Next-Gen IT workforce.”
  • A Forbes magazine logo, accompanied by text stating that Neumont is “clearly several rungs above."

Additionally, the Neumont home page recently added the logo of the U.S. Department of Education, with a hot link to a university press release proclaiming that the  “Commission on Higher Education appointed by U.S. Secretary of Education Margaret Spellings recognized the University [Neumont] as one charting the future of U.S. Higher Education.”

All good stuff, to be sure, particularly if you are a prospective student interested in an IT degree. But as I wandered the Neumont web page, some things seemed curious, even odd. The Neumont web site reports that the university is actually the “Salt Lake City campus of the 102 year old Morrison University” and “offers Bachelor of Science in Computer Science and Master of Business Administration degrees.” For-profit Neumont University is accredited by the Accrediting Council for Independent Colleges and Schools. Interestingly, the ACICS home page prominently lists the names of institutions that have lost their accreditation, a decidedly different model than the six regional associations that accredit most of the nation’s traditional, nonprofit public and private colleges and universities.

Digging Deeper

Intrigued by these somewhat unusual organizational and accrediting arrangements, I sought still more information about Neumont. Turning to the traditional college guides: Peterson's reports that Neumont enrolls 140 undergraduates (93 percent men), has a 5:1 student faculty ratio (impressive!), charges $15,000 for tuition, and admits 83 percent of its undergraduate applicants. (Okay, you don’t have to be highly selective like Princeton or Williams, cited as the best in the country by the recent U.S. News and World Report rankings, to be effective or innovative.) Concurrently, Peterson's reports that Morrison University, the parent institution in Reno, enrolls 110 undergraduates. (Interesting, the spin-off is larger than the “home” campus.)  

A second college guide, The Princeton Review, offers somewhat conflicting information: according to The Princeton Review, Neumont enrolls 260 students, has an 8:1 student /faculty ratio, charges $21,000 for tuition; 75 percent of Neumont students receive need-based financial aid.

Now I was more than curious: indeed, I was somewhat befuddled by the Spelling’s commission’s ringing endorsement for a small private, for-profit institution that seemed to be a satellite campus of another for-profit college. (Nothing wrong with the for-profits; this just seemed to be an unusual set of organizational arrangements.)

Seeking still more information, I went to the U.S. Department of Education’s Integrated Postsecondary Data System.

From the IPEDS database I learned that the official academic year 2005 enrollment at both Neumont and Morrison is smaller than the numbers reported by Peterson’s and The Princeton Review. According to IPEDS, Neumont enrolled 67 full-time-equivalent undergraduate students in 2005, while undergraduate enrollment at Morrison totaled 106.33 full-time-equivalent students.  

Second, I learned from the IPEDS that Morrison University awarded a total of just 19 degrees in academic 2004: eight associate degrees, five bachelor’s degrees, and six master’s degrees.  Three of the degrees were associate degrees in computer science,; the balance - 16 - were in business/management. Although Neumont provided enrollment data to IPEDS, it did not report any degree data in A/Y 2004.

Now I was thoroughly confused. So I called Neumont for additional – and hopefully clarifying -  information.  In pleasant phone conversations with two Neumont officials in the days following the release of the Spellings commission report,  I learned a lot about the institution. For example, while the Web site says that Neumont is affiliated with Morrison University, Neumont’s president, Graham Doxley, also a founder of the university, reports that Neumont Holdings purchased private, for-profit Morrison University a few years ago as a way to launch Neumont University. As education is a “regulated industry,” said Mr. Doxley in a phone conversation, the university’s founders felt it would be easier to acquire an existing institution rather than start  from scratch. (The Neumont Web site has yet to catch up with the organizational arrangements.) 

The July 24, 2006 Forbes article cited on Neumont’s Web page is more revealing about Neumont’s history and financing. According to Forbes, Doxley and two friends who became his business partners were looking for “early stage tech investments.” As one of the three founders complained “about the difficulty of finding and training new [IT] grads, they came up with the idea of running an engineering school geared to the needs of industry… meet[ing] with prospective employers, students, and teachers to gauge demand and refine their idea.”  The Forbes article reports that the three Neumont founders “knew they were on the right track … when John Swainson, then IBM’s head of software development and now chief executive of CA, Inc [formerly Computer Associates], stopped them in midpitch and said that they had underestimated the need and he’d help in any way he could.” 

Doxley says the university now enrolls some 300 students. And the members of Neumont’s first graduating class – 27 students – received their degrees last spring.  The Neumont Web site reveals that an IBM executive vice president, Nicholas Donofrio, a member of the Spellings commission who praised Neumont’s work during at least one of the panel’s meetings, was a featured speaker at the commencement ceremony in May. The press release for the commencement also notes that “IBM is looking to Neumont to provide highly-skilled Web developers and sofrware engineers.”

The Back Story

So how is it that very new, very small for-profit Neumont University (university?), with only 27 graduates,  was one of the very few postsecondary institutions in America deemed worthy of specific citation by the Spellings commission for doing interesting or innovative work?

Neumont was not even the only “innovative” engineering program brought before the Spellings panel. Richard Miller, founding president of Boston’s acclaimed and innovative Olin College of Engineering, testified at one of the commission’s public hearings. 

Another commission member, James J. Duderstadt, an engineer by training and president emeritus of the University of Michigan, notes in an e-mail that several innovative projects -- MIT’s Open Courseware initiative, the Sakai Open Source Learning Management Project, and the Google Book Project, among others --were cited in earlier drafts of the commission’s report, “but I had these deleted because I felt it was inappropriate since [some individual] commissioners were involved with each [of these projects].” 

(For the record, Duderstadt wordsmithed some “after the final vote” language to mollify another commission member, Gerri Elliott, corporate vice president of Microsoft’s Worldwide Public Sector division, who “vigorously” objected to the language in the third draft supporting open-source software and open-content projects in higher education.)

In response to my questions about Neumont, the Spellings commission’s chairman, Charles Miller, reports via e-mail that he made the final choices about the institutions cited in the final document. Miller states that “Neumont University was one of the best and most interesting models I had ever seen.… It had been recognized by MSNBC, Forbes and CNN, after having been brought to our attention by Nick Donofrio.” (For the record, the MSNBC and Forbes recognition came mid-summer, as the commission’s staff was drafting and rewriting the document. The MSNBC segment, on August 30, was broadcast after the Commission released the third, and near final, draft of its report.)

Miller lists a number of attributes he found to be innovative about Neumont. It was “initiated and financed with private capital” and “founded by experienced successful business people,” he writes. It “produces sets of skills for students that are market driven.” “fits the STEM [science, technology, math, engineering] model,” graduates students whose “salaries were significantly higher than average,” and offers a “replicable model.” Miller’s e-mail also says that Neumont also offers “an appealing model, designed for the students, efficiency, productivity, and relevance.”  

Miller notes that Neumont is a young institution “and not without some risk… but how does innovation happen without that [i.e., risk]? That risk taking is what we need in higher education … and it is very hard to find.”

Miller’s assessment about risk is accurate: higher education is incredibly risk-averse. For example, venture capitalists know that at best, maybe one, possibly two of every 10- investments will be successful; the rest will crash, and burn lots of cash as they do so.  Yet what dean dares to approach a provost or president (or what president would dare approach a board) to offer 10 program proposals and, as part of the pitch, acknowledge that only one or two of the 10 programs would be successful?  Alas, the rules of risk and criteria for success are decidedly different in the nonprofit sector.

But Miller’s comments about Neumont’s “efficiency” may be incorrect: a quick, back of the envelope calculation of per-student expenditures for Morrison University during A/Y 2004, which includes Neumont’s financial and enrollment numbers during what Graham Doxley called the start-up phase -- reveal that per-student expenditures were about $68,500 per FTE student -- higher than the FTE expenditures at many of the nation’s small, elite (and very expensive)  private liberal arts colleges. Neumont’s president, Doxley, reports that FTE expenditures for A/Y 2007 are lower, as Neumont’s enrollments are up and the university is now past some of its start-up and curriculum development costs.

The commission’s endorsement now appears on the Neumont Web site alongside logos from MSNBC, Forbes and InformationWeek. And that endorsement will translate into tens of thousands of dollars of free publicity that Neumont could not have purchased, raising its profile among prospective students as well as corporate officials and campus administrators.  As a for-profit institution, the free PR and raised profile could translate into increased enrollments and, by extension, rising revenues and profits for Neumont. 

I understand that it will be all too easy to dismiss these comments as the rantings of a tweed-jacketed traditionalist who rejects change and is inherently hostile to the Spellings commission report and the for-profit sector of American higher education. Not so. Yes, like others, I can pick at the details of the commission’s work, arguing that its key critiques and major recommendations often aggregate a number of reports and critiques published over the past two decades.  However, the aggregation may prove useful, assuming that Miller and Education Secretary Margaret Spellings use the bully pulpit of the report to persuade and inform, while resisting the (political) temptation to cite the report as holy dicta.

For the record, I hope Neumont survives and prospers, that its students get good, well-paying jobs, and that its founders and investors secure a fair return for their time, efforts and money. The Forbes article indicates that Neumont’s students, faculty, graduates, founders and investors take great pride in and feel great affection for the place.

But honestly, is Neumont really one of the best, most innovative colleges in the country?  Perhaps, at least against the criteria outlined by Miller. But with due respect to Neumont’s students, faculty, and founders, and also to Miller’s comments about the need for risk and innovation, is this really the best example of a replicable curricular innovation that might “trickle over” to other sectors, as opposed to being cloned by other, aspiring for-profits eager to tap the demand for technology degrees and training? 

Ample research confirms that individual and organizational change occurs with some, but not too much, dissonance: individuals and organization eager to change need to be able to visualize their capacity to do so. But by highlighting Neumont, the commission has selected a model that is just probably too dissonant and too distant for the vast majority of U.S. colleges and universities.

Kenneth C. Green
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Kenneth C. Green is the founding director of the Campus Computing Project and a visiting scholar at the Claremont Graduate University.

A Semester of Midnights

Foiled. At 1:45 a.m. By a pop-up window on our classroom SMART Board. “The system will shut down for routine maintenance in 180 seconds.”

I had to hurry to save our work. For my final Bunker Hill Community College Fall 2009 English 111 midnight class, I’d forgotten to ask my IT friends about system status. There went my pedagico/journalistico coup de grace -- my students were going to write this column. We were going to file, photos and all, from class.

The class, 9 over the finish line out of 14 starters, was happy to leave the work to me. Forty-eight large pizzas and 32 large meatball grinders, and who knows how much coffee, since September, and we made it. The idea no one believed in -- midnight classes -- had worked, my English section and the Tuesday night class, Psych 101.

Colleagues had taught me to bring food to off-hours courses. You just don’t know when a community college student has eaten. One night, I went in early -- 10 p.m. The food vanished. Who might be hungrier than midnight students? The overnight cleaning crew. I just went back to Harvard House of Pizza, our family local, for another order. Nasser Khan, the owner, told me that his son, now at Northeastern, had started college at BHCC.

Since the students will read this, I’d better respect what I said anyone writing anything must use -- Aristotle and the rhetorical triangle. Hitting the three points, I am the author. You are the audience.

The subject? A report on teaching English 111 for a semester, Thursdays from 11:45 p.m. until 2:30 a.m. Friday morning.

Context? An Inside Higher Ed column.

Purpose? To record all the fine work of the semester, without letting this column slop into a feel-good tale of holiday heroism.

This story remains a national nightmare. Why, in the wealthiest nation in the world, are students, any students, going to school at midnight? Because those students have lousy shifts at work is not the answer. Sure, I’m proud to be on a team at a community college that reaches out until we, the people, find a better idea. I admit I’m angrier than I was in September. I am not the story. The students are.

Who shows up for a midnight class? Kwesi George, who took the Tuesday midnight psychology class and the Thursday writing class, walked each night from Somerville to BHCC, roughly three miles, because the buses and trains stop running about midnight. (Yes, we found rides for him when we discovered this.)

“I signed up for midnight because school is important and I didn’t want to delay my education. Also, if I didn’t go to school this semester, my mother said she’d kick me out,” Kwesi, 19, wrote for our crashed column. “I work at Toys R Us. I am going to take another midnight class next semester.”

“I’m 57. I hadn’t been to school in 40 years. I want to become a nurse,” said Winston Chin. His best work was an essay about returning to China with his parents and finding a brother he’d never met. The brother came to live in Boston. “I work the 3-11 p.m. shift as a sterile processing tech, sterilizing surgical instruments at Children’s Hospital. I walked into the shift change at work one day, and found 25 people clapping and cheering. I had no idea what was going on. Someone said, ‘Your face is on the front page of The New York Times.’ ”

Midnight classes have 1,000 Web hits, and counting. The Boston Globe, The Washington Post, The New York Times (Page One!), the Associated Press -- more than 50 U.S. papers and also all over the world, The International Herald Tribune, The Washington Times, WBUR-FM, "The Story with Dick Gordon" on American Public Radio. The television crews ended up in Pysch 101, with my colleague, Kathleen O’Neill, who proposed midnight classes in the first place. So far, Fox News, local Boston television news. The Canadian Broadcasting Corporation visited some of the students at work. CNN is still trying to find a date.

Everyone is asking. Who are these students? They just are community college students. In my 7 a.m. section, students are arriving from Logan Airport, where they have spent the night gassing jet planes. At a 2 p.m. class, the students may have been at work until midnight. Kathleen O’Neill and I keep explaining that our midnight classes are just classes, examples of community college classes, not exceptions. Perhaps our two classes have just given the world a window into what’s really happening at community colleges. Perhaps with all this coverage the nation is realizing how many motivated students there are.

What do we have to do to keep the students’ attention after midnight? Nothing special, we say. Community college students know the value of education and want to learn. Well, maybe a little nudge for the midnight students. “Dear Students of Psychology 101 T2 & English 111 H4,” U.S. Sen. John F. Kerry (D-Mass.), wrote the students back in September.

Excerpts from Kerry’s letter:

“Higher education is never easy – especially at that hour of the night! I applaud your commitment – really, just enrolling is a big step forward. I know that if you work hard and focus on your goals, there is no limit on what you can accomplish. … I know that you are in good hands with Professor Sloane and Professor O’Neill. They will do everything in their power to see you succeed. Listen to them, ask questions, drinks lots of coffee, and this will turn out to be one of the best experiences of your life.”

“That letter motivated me to stay in the class,” Terrance Gallo, 18, told us during our final class. “I felt like if the Senator noticed me, this class must be important. We wrote him back. I learned how to write a letter to a U.S. Senator.”

“When you wrote a letter giving us courage, I felt so grateful because I didn’t think I could do it, but for sure I did it,” Theresa Nixon, who declared her age “not applicable,” wrote in her letter to Kerry.

“The time works for me because I have a son, Isaiah, who is six. I work 40-50 hours a week at Beth Israel Hospital in the Emergency Room. Isaiah is my life. I want him to know he can do anything if he has the faith and the drive. Just like you Senator Kerry, you pursued and won the battle. I wanted to take the time to thank you for this opportunity and for listening to us because we do matter too.”

Time to file this one. So what? What does it all mean? Maybe, just maybe, the national discussion is moving on from the hero-teacher stories to a new chapter. Jaime Escalante from "Stand and Deliver," Erin Gruwell from "Freedom Writers," and Jonathan Kozol have demonstrated that education can reach the poor and the marginalized. Maybe, just maybe, a few more people realize that the six million students at 1,177 community colleges are more than a line on a fact sheet.

Wick Sloane
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Midnight Classes -- The Movie

What do we do when a columnist is in a film? Why not run the film as a column and ask the columnist to introduce it? That's what follows. The film is just three minutes, so no time for popcorn.


Unable (so far) to interest Denzel in the role, I, your intrepid columnist, play myself in the video below, as do my colleagues at Bunker Hill Community College, Kathleen O'Neill, John Reeves, and BHCC President Mary L. Fifield.

In the spring of 2009, O'Neill, an adjunct professor of behavioral sciences, brought the idea of midnight classes to her department chair, John Reeves. He had always looked for new ways to serve students. Reeves brought the idea to Fifield, who agreed at once. BHCC, built 35 years ago with 2,600 students in mind Monday through Friday, was out of classroom space, even operating evenings and weekends to serve an enrollment of more than 11,000.

Midnight classes were the logical next step. O'Neill would teach introductory psychology. I signed on to teach midnight College Writing I. O'Neill and I taught the first midnight courses in the fall semester last year. BHCC added a third course for the spring semester, when O'Neill and I taught again, and five midnight courses are scheduled for this fall.

The Bill & Melinda Gates Foundation has chosen postsecondary education -- a credential after high school -- as a focus of its U.S. programs. Gates is looking for scalable, replicable programs to help the population of six million students, like those who will attend class at midnight. To create public discussion of the plight and the potential of these students, Gates commissioned the film school at the University of California Los Angeles to produce several short films on this issue.

Historical note: Bunker Hill Community College was the site for the 1997 film Good Will Hunting, starring Matt Damon and Ben Affleck, who also wrote the film, and Robin Williams. John Reeves, still a professor of behavioral sciences at BHCC, was a model for the Robin Williams character, the psychologist Sean Maguire. Reeves was an adviser to Williams and film director Gus Van Sant on the issues community college students overcome every day.

Van Sant and Williams were listening to Reeves. The marketing tagline for Good Will Hunting? "Some people can never believe in themselves until someone believes in them."

Wick Sloane
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The College Paths of Career/Tech Students

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Study offers some unexpected insights into those who pursue a vocational curriculum in high school.

Tenure Flashpoint in Kentucky

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Amid outcry from faculty, the board of the state's community college system votes today on whether or not to eliminate the tenure track for all new hires.

ACTE National Policy Seminar

Mon, 03/08/2010 to Wed, 03/10/2010


Arlington, Virginia
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