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Coping With ‘Oy Vey’ Students

The days are still growing shorter and so are our tempers.

‘Tis the season when all are fed up and stressed out. The academic semester winds up before it winds down, and the vast majority of us — professors and students alike — are feeling tired, overwhelmed and irritable. Holiday cheer will have to wait until after final exams are created, taken and graded. Sigh.

‘Tis the season when the gap between the perceptions of faculty and students gape largest. Anxious students clamor for attention and dispensations. They experience their professors as cold and uncaring. Anxious professors wonder how they’re ever going to get their own work done. Student attitudes seem overly entitled and demanding. Resentment flares on both sides, often because students don’t realize how their requests are interpreted.

‘Tis the season when the chasm between delightful and detestable students is at its greatest. There are many mature, polite, grateful, eager-to-learn students — or most of us would leave the field — but as the nights grow colder, the immature, rude and entitled students emerge from their dorm rooms and head towards our offices. As the holidays approach, the whining minority who clamor for special attention unfortunately eclipse those eager souls who love learning, show talent, work hard, express enthusiasm and evince creativity. Cursed be all undergrads requesting special treatment!

In 1906, Vilfredo Pareto, a Italian lecturer in economics at the University of Lausanne, noted that 20 percent of the people of Italy owned 80 percent of the property. Pareto’s rule is most commonly noted today when time management experts point out that 80 percent of our productivity results from 20 percent of our effort. During the final gasp of each college term, Pareto’s famous 80-20 rule becomes more extreme. And although the precise rewarding-to-annoying ratio of students appears to vary by institution, on average it seems as though 5 percent of our students cause 95 percent of our headaches.

How should we think about and deal with the obnoxious, yapping, vexing, entitled, yammering (OYVEY) minority? Despite my Irish Protestant heritage, I’ll get a bit Yiddish and dub them our “Oy vey” students — and they come in every ethnicity. For those of you fending off whining Oy vey undergrads (i.e., nearly every soul teaching this semester) here is a translation manual to help your students understand how you interpret their requests.

Translation Guide for Students

When a student says: Will that be on the test?
The professor hears: I could care less about learning. Grades are my sole concern.

When a student says: I missed the exam because I had to go to my grandmother’s funeral.
The professor hears: I was too busy partying to study, so at the last minute I panicked and skipped the test.

When the student says: I have to miss class next week. What will be covered?
The professor hears: It’s easier to ask teachers for special treatment than to read the syllabus.

When a student says: May I have an extension?
The professor hears: That ridiculous class rule that late papers get reduced grades shouldn’t apply to me. After all, I’m the center of the solar system.

When the student says: I was sick last week. Did we cover anything important?
The professor hears: When I skipped class last week, did you cover anything I need to know for the final? It’s too much trouble to ask my nerdy classmates, and my friends don’t pay attention.

When the student says: Can I still get a B?
The professor hears: I just realized that not doing any work all semester and getting a C minus on the mid-term paper might mean a low grade.

When the student says: What are your office hours?
The professor hears: I haven’t even bothered to read your syllabus but I still want you to spoon feed me private tips that will get me a higher grade.

When a student says: There are personal reasons I haven’t been doing well in your class this semester.
The professor hears: Maybe if I concoct a dramatic sob story for this dupe, I’ll get special treatment.

When a student says: Can I do something for extra credit?
The professor hears: Even though I haven’t cracked a book all semester I still deserve special dispensation and extra effort from my professors.

When a student says: I can’t take the final exam when it is scheduled. Could I take it in January?
The professor hears: I talked my parents into leaving early for our ski trip to Aspen, and if I postpone the test until after the break, my friends will tell me what to study.

When a student says: Plagiarism? But I promise that I hadn’t even seen the Web site when I wrote my paper. It’s a totally random coincidence. I promise.
The professor hears: Busted! And I can’t believe that this dinosaur knows how to do a Google search.

When a student says: Cheat? Me? But I swear I didn’t do it. You’re not going to give me a zero are you?
The professor hears: Even when I’m busted, normal punishments should be rescinded because I’m the center of the universe. Better try to lie my way out of this one.

When a student is unable to talk because of choking back tears....
The professor thinks: Damnation. Gotta make another call to Counseling and Psychological Services. Hope the meds kick in quickly.

I’m sure that anyone who has taught for more than a single semester can add dozens of items to this list. (And I look forward to chortling over your additional translations in the IHE comment section.)

There are certain Oy-vey themes that recur endlessly. How many questions are you asked that are clearly answered in the syllabus you handed out the first day of class and posted on your web site? How many of your students make comments over the course of the semester definitively indicating that their only concern with your class is their final grade? How many students find implausible excuses for their late papers? Isn’t it amazing how many relatives die at the end of each semester?

We can all kvetch and commiserate about entitled students, but what should we do to manage their demands? Once you’ve copied and handed out this translation sheet to your students, what should you do next?

To begin with advice that I hate hearing: Don’t take it personally. Start by realizing that the Oy-vey students honestly don’t think about how their requests impact you. It hasn’t occurred to them that when they ask you for a makeup test they are asking you to double your time crafting fair but challenging test items. They haven’t paused to think that when they ask you to cover material they’ve missed in class, or provide handouts they’ve lost, or meet with you outside of office hours, they are asking you to do extra work to make up for their irresponsibility. It hasn’t crossed their minds when they e-mail you at midnight asking “please-answer-me-immediately” questions about the paper due the next morning that you may not even be awake, much less concerned about their all-nighter angst. They never considered that they might spoil your much-needed vacation by handing in late papers. Most important, they haven’t realized that consideration, common sense and initiative are much more important to success than native intelligence.

Usually, the off-putting requests of Oy-vey students are not intended as a personal slight: they’re just not thinking about you. They are the centers of their universes, and all other people revolve around them. After all, most of them (hopefully) have been near the epicenter of their parents’ concerns for more than 18 years.

Our job as teachers is to gently let these students know that egocentricity can be self-destructive. This is not an easy task, because most normal college-age kids don’t know that they can self-destruct. They don’t even know that they can die. Why else do they jaywalk in front of still-moving automobiles? Why else do they swerve their SUVs in front of us on busy highways?

As professors, we gently nudge our students toward the realizations that they are mortal and that the moon and stars do not revolve around their desires. We teach them about the wider world through the content of our classes. We teach them about self-control and persistence with the work we assign. We may also teach them that inconsiderate behaviors have negative consequences. This is why many professors lower grades for every day a paper is late. This is why some professors will answer a student’s ringing cell phone if the student hasn’t followed the stated policy of turning it off before class begins. This is why many professors assign points for class participation and include penalties for students who miss or come late to classes.
I believe that we serve our students well when we respectfully remind them of — or teach them — manners: especially through our own actions and interactions. It is ideal, I believe, if we impart these lessons in etiquette with grace, kindness and good humor. It is not always easy to maintain composure and respond with generosity when faced with bad-mannered students — but we can try.

As authority figures, we automatically are role models — and models not just of intellectual prowess, but also of attitudes and habits. We are — like it or not — in positions of authority vis a vis our students. Given that, the stance of a benevolent dictator is a reasonable posture to assume. An “eye for an eye” is an inappropriate strategy for those who wield power.

Part of our mission, I believe, is to demonstrate maturity, respect and empathy. Hopefully, students will internalize and assume a similar mien over time. Politeness rules. Despite my sardonic translation sheet, I do believe that we teach most effectively when we are consistently considerate of our students I believe that we can profess most powerfully when we keep in mind that students may be learning far more from us than the scholarly content of our class lessons..

When we start to lose our tempers and respond snidely to Oy-vey students, perhaps this quote by Albert Schweitzer is apt: “Only those who respect others can be of real use to them.”

(And yes, this will be on the test.)

Mary McKinney is a clinical psychologist and career coach whose practice focuses on academics.

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Comments

Oy, vey ist mir

Technically the full expression is Oy, vey ist mir, which I understand from linguists is redundant, but serves our purpose thus for the rare whinging student:

Professor: Oy, I know what’s coming next, from this look of this student...

Student: Vey ist mir, woe is me. My grandmother died right after she knocked my laptop on the ground, destroying my perfect draft of the paper, which led me to buy the paper online, which is really a bummer since wouldn’t you know that they plagiarized half of it, and you said that we could always rewrite the paper for a better grade, that’s what a friend of a friend of mine said you always did in your class, or the adjunct who was paid $250 for the class did over the summer anyway, and I’m going to call the president’s office over this!

Professor: I’ll admit that’s a remarkable explanation. Did you take rhetoric by any chance?

Student: Yes, but I failed it because the stupid professor wouldn’t let me give my presentation late, even though I had my roommate fake a doctor’s note.

Professor: Well, that’s par for the course these days. We’re an old-fashioned institution. We believe you have to earn your grades.

Student: But I already paid for the course!

Sherman Dorn, Associate Professor at University of South Florida, at 7:35 am EST on December 19, 2005

Then there’s the doctor’s note

I used to require students to present a medical excuse if they wanted to avoid being penalized for missing class or an exam. Then I received a faxed excuse from a doctor in the Caribbean with the same surname as my student. Of course, it was her dad, the dermatologist. That did it. From then on, my policy shifted to “no excuses,” with a penalty for any absence over the allowed number. The mortality rate on grandparents declined sharply.

Rosemary Feal, Executive Director at MLA, at 10:47 am EST on December 19, 2005

Professors only say they care

The only problem is that most of these excuses work. Students know which professors fall for these tricks, and professors know which of their colleagues do. But, in the long run, most professors don’t care about what their undergrad grades. They don’t care that making allowances for one student hurts the rest, and they certainly have no qualms about giving the honest students lower grades than the “dishonest” ones who took incomplete after incomplete to turn in a paper (which was recycled from another class.)

Larry, at 10:47 am EST on December 19, 2005

Both Sides Now

It’s hard not sound priggish or humorless if I sound warnings about this topic. Students are a reliable source of humor as well as frustation. Just like our own kids.

But at this time of year every meeting ends up like a teachers lounge — kvetching, whining and anger. Almost every story is one involving negative experiences w/ a student or some students. It is so depressing. I recognize folks are coping and seeking some sense of communal recognition of what we must endure. But it’s so depressing and negative.

I don’t hear any stories of our gaffes during this time, and few about good students. The tone alternates among sarcastic, angry, and mocking ... and self-righteous indignation. Lots of that.

So, I retreat from my colleagues during this time, cuz it wears on me. Makes my job seem sad, futile and tawdry. I’m already dealing with my own sense that I could’ve done better and that too many students eluded my influence. I wonder why I alienated some and had zero impact on others. I’m mourning the loss of some great students who pass on to new experiences. I’m questioning whether I gave my best and why it wasn’t enough for some students.

All well and good to externalize this pain and fix it on my least able and committed students. I can dismiss the failed efforts as their responsibility entirely. I can joke about how stupid the bad or angry students are, especially compared to me. But it seems depressing, negative and self-serving.

Must be about balance. Keeping equilibrium. Herbert Kohl wrote that it’s a teacher’s duty to make no final judgments about what is possible for a young person. I try to return to that and the Serenity Prayer. And to celebrate as much as I grieve or express anger. There are good stories to tell at the end of a semester too, or I hope so. I just don’t know to whom I can tell them, if all I hear back is coping with annoying youths.

So, I end up feeling like I’ve appropriated the moral high ground — like I alone am not indulging in coping and frustration. Oh, absolutely not — avoiding that is impossible. But to exchange tales of idiocy, signifying nothing, well, it’s just dreary.

Maybe we need to cleanse the pipes before starting again so soon? And maybe if we spit out our bile now, we can feel refreshed somewhat come January? I don’t know, but I really can’t do it anymore. It diminishes me as much as it belittles my students.

Mike Sacken, prof of educ at tcu, at 10:48 am EST on December 19, 2005

You are just angry because the kids are amateurs

Every smart student knows which professors are pushovers. A lot of girls knows which TAs and profs are susceptible to whining or flirting. But, what is so wrong with this. Knowing how to play people is a necessary “life-skill.” Without exception every professor I know has used their social skills at least once to get where they are. The only qualm you people seem to have about undergrads doing this is that they are amateurish, and they have not figured out how to play the game as masterfully as you have.

Larry, at 11:51 am EST on December 19, 2005

Oh Vey

This happened years ago when I was a young and relatively inexperienced, but still ranks as the most bizarre student conduct I ever experienced. One student on the roster in one course never showed up. Whenever I called his name the first week or two- in those days we never had any policy about automatically dropping such a student- a couple students “snickered". They said something like, don’t be surprised if he shows up for the final. I never gave it much thought. About a week before the end of the semester, as I was working late one night in my office, this guy literally bursts in, sits down and says, ” I guess you been wondering where I have been", I replied something like, “This may shock you but I have no idea who the h—- you are!” Anyway, this was the student who was on the roster but had never shown up. His request, “What do I have to do to pass the course?” Somewaht “dumbfounded” I handed him the syllibus and semesters assignments and told him to get all these done and turn them in by the end of the week. I never saw him again and gave him an “F". I discussed it with my department head and it seemd this student had it in for us C.E. professors and his idea of “getting even” was to sign up for several C. E. courses and not show up until the end and then try to talk the professor into a passing grade or incomplete. He did eventually get a degree in another department and it is intersting that about 10 or 15 years after that the C.E. dept got a letter form this student asking how he could “erase” several “F"s and “INC", from his tranmscript. We ignored that one too.

gene russell, Professor emeritus civil engr at Kansas State University, at 12:24 pm EST on December 19, 2005

?

As an undergrad at a well-respected university, I’ve had almost four years to learn that, in the grand scheme of things, I don’t matter all that much. This is not to say that I consider myself worthless, or irrelevant, but simply that I no longer envision myself as the center of the universe. I can credit this change, in large part, to my professors, who have always been willing to help me, provided I put in the necessary effort myself.

All this being said, I had some degree of difficulty reading Dr. McKinney’s article seriously. For instance, does she think that a student who desperately needs to be on “the meds"—someone embarassed, dejected, and burdened with the unnecessary guilt of depression—would actually go into a prof’s office, having likely missed a good deal of class time, and just break down crying? Or that because the idea of offering an “extension” for a paper is so absolutely ridiculous, any student who asks for one becomes a whiny, egocentric jerk? Yes, I realize that Dr. McKinney’s article is supposed to be only about the “Oy Vey” students, but let’s call a spade a spade: ALL students make, at a minimum, some of the requests McKinney presents in her article, and it ISNT ALWAYS EASY to distinguish between the Oy Vey-ers and the rest of us. Here is my logic:

1) Professors can probably recognize the very small number of students in their class who are clearly jerks, but the vast majority who don’t quickly build a rapport with their prof become unknowns.

2) Not every class requires attendance. Not every class requires participation. The classes that do are usually upper level, and there is a self-selecting mechanism involved: the harder and more specific the class, the more likely the students all care to some degree.

3) Between 1 & 2, it should become clear that having Oy Vey-ers in a small class with required participation and attendance—the kind of class where, as a professor, you could expect to receive the disingenuous requests that McKinney outlines—is a relative rarity. Therefore, I submit:

Professors in these sorts of classes who want to hear what McKinney THINKS students are actually saying probably—to be colloquial—suck at teaching. In other larger, more impersonal, classes, why the hell should a professor NOT except students to make unreasonable requests? By saying “you don’t have to go/talk/listen/care,” a student hears “see you in december.” Is that OUR fault?

If professors want to solve the Oy-Vey problem, they should make participation and attendance mandatory for every single class, provide a comprehensive anc clear syllabus—complete with paper and test info—at the start of class (which many profs actually don’t), accept letters from student health services in case a student actually does have a mental or physical ailment (which, again, many don’t!), promote and invite students to office hours, and generally be respectful of their students. Are these unreasonable requests? They shouldnt be—and yet, I can count on one hand the number of professors who have totally satisfied these conditions in my 7 semesters in college. Maybe the road to conquering Oy-vey-ism is one upon which profs and students will have to embark together...

Josh, at 1:25 pm EST on December 19, 2005

You really do not get it

“If professors want to solve the Oy-Vey problem, they should make participation and attendance mandatory for every single class, provide a comprehensive anc clear syllabus—complete with paper and test info—at the start of class (which many profs actually don’t), accept letters from student health services in case a student actually does have a mental or physical ailment (which, again, many don’t!), promote and invite students to office hours, and generally be respectful of their students.”

I, for one, do all of this, and a great deal more. Clear intellectual expectations and mandatory participation are what triggers the whining and excuses. The problem is getting narcissistic and irresponsible children to learn that they are not the center of the universe and that whining does nothing to change that fact.

Seen It All, at 4:04 pm EST on December 19, 2005

An academic secret — the $$’s in OYVEYs

Yes, OY’s can consume a lot of mental oxygen.

On the other hand — they also really help pay the bills. They are among the 50% who don’t pass chemistry with a 3.0/B and go to medical school (and who sometimes repeat the class).

“Bottom line:” we still take their tuition money. We could administer a pre-course exams to eliminate the weak performers, encourage them to find different majors, and conserve resources.

But most of us don’t. That would be a lot of work.

B.J., at 4:05 pm EST on December 19, 2005

LET THEM EAT GRADES

“This place is for the teachers, isn’t it!” I will never forget my intelligent, insightful, more-idealistic-than-most, perhaps-naive, emotionally troubled younger brother’s sudden insight into the nature of his four-year-liberal-arts institution and, I would add, academia and more.

By the way, my brother always made stellar grades—until the day, practically done, he couldn’t handle it any more. Did any of his professors, who benefited so much from his class participation, care enough to so much as wonder what had happened to him or whether he was seeing a psychiatrist? Not to my knowledge.

Who out there is willing to claim to know how to describe true learning?

McKinney notes that “consideration, common sense and initiative are much more important to success than native intelligence.” I think those of us capable of being honest with ourselves about the game we’re all trying to get in on are aware that the most important thing, whether you are a faculty member or a struggling undergrad, is knowing how to play the game. I therefore submit that 99% of teachers out there care less about true “learning” than about the laws of the artificial benevolent (oh, if we’re lucky) dictatorship you must set up each time you enter a classroom for the sake of order and your own sanity, not to mention the ego you had to develop or (if you were lucky) maintain to thrive in academia in the first place. This makes it harder, not easier, to take things too personally, and take it out on the ridiculous bumbling students. Don’t kid yourself that they can’t sense this is how you talk about them behind their backs. If you were that great an actor, you’d probably be...an actor.

“Consideration, common sense, initiative"? What if a student is so overawed or uncomfortable around smug and sardonic professors that s/he can’t spend enough time around them to know how to give the appropriate social cues? Is it really common sense to expect a student to assign the same degree of importance as the professor does to a topic that is earning the professor his/her bread and butter but is earning the student mostly sleepless nights? Is initiative supposed to remain robust after semesters of having earnest work rewarded by a single capital letter and maybe a few scrawled comments?

Come on. Academic life is better for the teachers. Teachers want tenure! Teachers want to STAY! Students, as McKinney notes, want to know what they have to do to graduate and leave—and not just because they have to leave eventually or because they’re not getting paid to participate. Tack that fact up on the door next to McKinney’s list of translations. Please.

Who out there knows s/he hasn’t sacrificed a few possibly brilliant (or not) students who had trouble following the rules, in favor of the many—and they are the many, and their burgeoning ranks included all you professors not so long ago—who didn’t find it too difficult, who in fact kind of got a kick out of, just following the rules, figuring out the intricacies of all the little unwritten social graces and imitating their way to success?

Most people love learning in some shape or form. Not everyone is cut out for the peculiar and particular world of college or university, but they may go there in search of learning anyway. More students than McKinney seems to think, despite her eyebrow-raising occupation, lack the necessary skills to slip seamlessly into the machinery of academia.

These also pay tuition and hence salaries and hence contribute to the bricks and mortar of this marvelous ivory universe. And these too, despite many academics’ fantasies, still get to vote on whether to continue public funding for universities.

Don’t be so sure you are the perfect judge of what learning is, whether it has taken place, or whether you have the right to exacerbate the pain of a person so unfortunate as to be less successful than yourself at playing the game.

another grad student, at 5:05 pm EST on December 19, 2005

Thanks

Thanks to Mike Sacken and Underwhelmed for providing notes of sanity to this discussion, as well as to the person who noted that all the whining resembles psych techs complaining that “the lab rats are showing signs of anxiety.” I agree, it is like that, but more like what Underwhelmed added: physicians complaining about all the shamefully sick patients who keep turning up. (Physician, heal thyself.)

another grad student, at 5:49 pm EST on December 19, 2005

Oy Vey coping

As chair of a large department I noticed by mid semester that many of my faculty, mostly hard-working, over-extended adjuncts, were having constant run-ins with their students over assignments, mid-term grades, and absences. By November I was sure everyone needed a little help so I had my deputy contact the counseling department and we scheduled two anger management workshops to be held before finals.I am told that they were big successes. I didn’t attend so the adjuncts wouldn’t feel intimidated. It seems that everyone felt beleaguered and isolated and were much in need of a place to sound off, complain, hear others voice the same complaints, and get some non-directive help with their feelings from professionals. I plan to do it again next semester.

jon-christian suggs, at 6:06 pm EST on December 19, 2005

Great Idea

Jon-christian suggs, Thanks. You have provided a great suggestion — help students and professors deal with stress, anxiety and anger using the assistance of mental health professionals. It is clear from the responses of some readers, that the way I’ve presented the topic touches on a great deal of anger. Apparently, attempts at humor don’t ease everyone’s stress...I

Mary McKinney, Ph.D., Clinical Psychologist & Academic Coach at http://www.SuccessfulAcademic.com, at 6:33 pm EST on December 19, 2005

Dear Ms. McKinney,

Regarding today’s article bearing the above title; was there any particular reason to choose such an obviously offensive and discriminating phrase to make your point? Given the overall negative tone of this otherwise relevant and well written article, your holiday gift to your subscribers should be a public apology. The subsequent lip service paid to addressing “that they come in every ethnicity,” is not a sufficient enough disclaimer for the underpinnings and inferences implied by the use of this Yiddish phrase.

Please take your own advice and serve the mission you propose; that is, “to demonstrate maturity, respect, empathy and politeness.”

Susan Samson, Educational Consultant, at 9:09 pm EST on December 19, 2005

The Reactions to this Essay

I find the tendency to overgeneralize, particularly in the negative responses to the piece, very interesting. Yes, the essay seems to have touched some raw nerves.

One aspect of higher education (and often the high school level) that non-teachers seem to forget in their complaint of near-universal apathy towards or disregard of students’ needs is the number of students with whom teachers interact. While—yes—there are certainly some professors who may enjoy a teaching load of two courses per semester, each course consisting perhaps of only 15 students for a total of about 30 students per semester, many college professors interact with far more students each semester.

And yes, some professors teach large lecture classes, with whose 70-400 students their teaching assistants, rather than they, interact. But how many of these classes exist because of an institutional desire for efficiency and cost-cutting or means of graduate financial aid? How many professors actually seek to teach in such a large and impersonal context?

In contrast, in how many colleges and universities—especially smaller colleges and definitely community and “two-year” colleges—do instructors routinely interact with 125-200+ students each semester? (I am a community college professor and am lucky I’m able to learn everybody’s name, face, writing style and a bit of their cognitive style each semester. Except for the occasional student whom I teach in a subsequent course, that means that in one academic year I’m interacting with 250-400 different students.)

One legitimate complaint I see in some of the negative responses is the issue of the humor, which actually shouldn’t be surprising since humor is so relative.

cjo, at 11:59 am EST on December 20, 2005

“By the way, my brother always made stellar grades—until the day, practically done, he couldn’t handle it any more. Did any of his professors, who benefited so much from his class participation, care enough to so much as wonder what had happened to him or whether he was seeing a psychiatrist? Not to my knowledge.”

Maybe they were probably too busy dealing with grade grubbers or frantically trying to assemble tenure materials while teaching a 4/4 load or hey, maybe they have problems of their own and figure that 3 hours in class, 3 hours office hours, 1 fielding student emails, another 5 grading, 25 lesson planning per week is enough of themselves to give to their students. Professors aren’t psychologists. The teacher-student relationship, no matter how satisfying it can be, is ultimately a professional relationship. And as much as I like my students, I don’t have the time or sanity to check in on every one who skips class, makes Cs when s/he is clearly bright enough to make As, or plays dead during class.

greedy teacher, at 4:51 am EST on December 21, 2005

I too find the Oy Vey title offensive.

Liila Vati, at 4:51 am EST on December 21, 2005

great column

Wow! I can’t believe how grouchy some Inside Higher Ed readers are! This is a great column that is dead on. Its irreverence is welcome. Compared to what professors really say at parties and in the lunch room, this column is rated G. But more importantly, it is constructive insofar as it recognizes real frustrations and offers generous advice. Underwhelmed’s criticisms is weirdly personal; criticism about the column title’s insensitivity is like a parody of what the Right says about humorless Political Correctness among academics, and comments about how professors should be thankful to be professors and not be frustrated with their students (who are “less fortunate than them") are just strange. I expect respect from my students not because I am superior to them, but because I am their equal as a fellow human being. Therefore, I reserve the right to be angry at them; it makes me feel better and helps me sleep at night. And considering the fact that I am already angry and overworked by my profession, acknowledging my frustrating about a small minority of students and their misbehaving is a very sane attitude. I really appreciate this column’s suggestions on how to work through my frustrations constructively.

chris, at 4:51 am EST on December 21, 2005

Lighten up, People!

Those offended by the article and title need to lighten up. I enjoyed the article very much after grading many essays, tests, and portfolios and hearing the last minute reasons why work was not submitted. Furthermore, after feeling very weary from the tenure track demands of research, teaching, and service, I appreciated the lift I received from the article. Thanks. Now, as to not offend anyone, everyone have a wonderful “HanuRammaKwanzMas".

David, at 10:28 am EST on December 21, 2005

Very funny — just what I needed!

Thanks for this!

I laughed throughout the entire thing. And, taking a light-hearted approach to the difficult problem of working seriously with students was very helpful to me. It is nice to know it is not just “your” students or those at your university who try to pass off these lame-o excuses! And, it helps to relieve the stress these students cause in teachers, so we can spend our time more productively on helping the students who really want help.

Mary, at 2:42 pm EST on December 22, 2005

To each according to his need

In the workplace, if you do not work you do not get paid. It does not matter if your car breaks down, your cat dies, or someone injures your self-esteem. If you do not perform the task that you agreed to perform, you do not receive the money that your boss has agreed to give you in exchange for that work.

The currency in the classroom is grades. If the student does the work assigned, the professor will assign the appropriate grades. If the student doesn’t do the work, the professor will assign an F. If the student cannot complete the work for the course on time, the student should repeat the course.

The real culprit here is the way that education is organized. When instruction and assessment are separated, all of this goes away, especially when there are no deadlines.

Ideally, the student would sit for exams only when he or she feels ready, willing, and able.

How the student prepares for the exam should not matter.

Professors should be in the role of assessing students’ work. This is their area of expertise. Those who accel at teaching, but not at research, should provide primary instruction.

Let the teachers teach and the experts assess. Each is vital to the process of education, and seldom coincident in the same individual.

Then, the OY VEY students can carp to their hearts’ content at the comprehensive exam, and leave the rest of us in peace.

Name Withheld, Dean at Wysocki College, at 3:57 pm EST on December 23, 2005

Funny

I may be one of the few students who never miss a day of lecture or test dates. I’ve only been in college for 2 semesters, but have only missed a single day. And I see kids with these excuses go up to the prof. all the time, and try to whine, bribe, and bargain their way out of a failing grade. If the students were smart, they’d realize all they need to do is show-up and pay attention.

Current Undergrad, That’s hillarious at OK State, at 4:27 pm EST on December 24, 2005

I, too, used to get upset when students pulled these stunts, until a senior colleague told me the most useful thing I’ve ever learned as a professor: “There’s no point in getting angry, because you never lose these fights.” Since then, when students ask for undeserved special treatment, I respond sympathetically “Yes, I understand. No.” I can’t tell you how much emotional energy this technique saves.

My all-time favorite: a student in a large lecture course told me she needed to take a make up exam, as her family had scheduled a skiing trip for that week. I said, sympathetically, no. She responded “But you don’t understand, I really have to go on this trip.” Me: “I’m not telling you that you can’t go on the trip. I’m telling you that you can’t go on the trip and take my course. Choose one or the other.”

UW Madison Prof, at 2:47 pm EST on December 27, 2005

A bit harsh no?

Even as an undergrad student who goes to class, does the course reading, studies hard for exams and turns his papers in on time, I was a bit put off and, frankly, frightened by the cavalier attitude taken by the author of this column towards some very real problems likely experienced by some students. To be sure, I know some of my peers who make a habit of screwing off and then trying to weasel a decent grade out of a professor with a lame excuse. I know many more who suffer from clinical depression, who sometimes lose close relatives, who have to deal with suicidal friends, who get sick with mono/pneumonia/the flu, who have abusive boyfriends/girlfriends, who are on the verge of financial disaster etc. While this does not necessarily justify expecting a professor to do some gargantuan amount of extra work, the idea that a prof would simply assume that a student who comes to them with a serious problem and asks for something (such as, for example, the time of office hours) is lying strikes me as a bit irresponsible.

To be sure the world does not always make special accommodations for these problems, and I wouldn’t expect every request to be indulged. I would, however, expect a professor to give a student the benefit of the doubt when trying to address a problem instead of automatically assuming that he or she is a spoiled, lying over-indulged brat who has no respect for the job that a professor is trying to do. Lest the author (and some of the commentators) forget, teaching students is a professor’s primary purpose, not an annoyance to be overcome in order to pursue unoriginal and forgettable research.

Finally, concern over grades does not automatically indicate that a student does not care about the material being taught. I, and most of my peers, take classes for knowledge, not a letter on a piece of paper; however, grades have a significant impact on the futures of those of us who live in a world without tenure. The fact that I might want to know the nature of an exam and the material that it covers does not mean that I do not care about what else a professor is saying. It means that I am trying not to sabotage my chances at grad school while I attempt to learn something.

Again, some of the criticism in this column is accurate, but much of it seems more reflective of the author’s cynicism and misplaced priorities than of reality.

Matthew Eckel, Student at McGill University, at 10:28 am EST on December 28, 2005

Children or adults

I never knew what it meant to be an accountable adult until I became an instructor of an undergraduate course. I now find myself saying that I would rather teach junior high students in the midst of their hormonal highs and lows, than teach undergraduates—at least teenagers are somewhat rational. Although I say this jokingly, there is some merit to this proclamation, and I believe that the students who commented on this article will one day find themselves “getting it” when they become educators or managers or bosses.

I think the message that some have missed in this article is the timing of the “Oy Vey” students. It is the last minute, I-just-realized-I’m-failing-even-though-you-sent -me-thousands-of-emails, excuses that really get to us. Having a sense of entitlement or a demand for coddling without putting forth a proactive investment in your own education causes us to write witty articles about how ridiculous students can be.

As a student, you are not entitled to a grade even though you got into such a great university and even though you are paying for the course (ask your parents what they think on the matter given that they most likely are the ones paying for you to sleep in). You are responsible for your schedule, for meeting with the professor often and early if you are concerned about your understanding of the material, and for planning your time to meet deadlines. It is ridiculous to expect or demand after-the-fact understanding when you “discover” you are failing or behind. I would rather have a student say “I have awful time management skills—please help me” after they fail the FIRST exam than try to convince me that they just “didn’t have the time” to complete the assignments by the end of the semester because they are “so busy”. I will always have that student to point to who works 2 jobs, plays a varsity sport, takes an overload of credits, and still meets deadlines. That student would find this article hilarious because they are frustrated by these things too.

Additionally, you also have access to mental health services and disability services, and those are the people who you should go to if you need help. Moreover, if you can not get a handle on your personal needs, you need to speak to the professor on your own behalf before it is impossible to fix things. If a student approaches me early in the semester to discuss personal obstacles that may hinder them from learning, I try to make the necessary adjustments. If they approach me after they have failed everything and right before I turn in grades, it is much more difficult to believe them. Remember, we are not talking about children or teenagers who most definitely need extra coddling and understanding, we are talking about “adults” who are soon to enter the work force. Learning to effectively succeed in life given whatever disability you may have is a part of the educational process, and you are accountable for that learning experience more so than the person teaching you enzymatic reactions.

sftr, at 6:41 pm EST on December 28, 2005

Matthew

I know you mean well, but with all due respect, you have no idea what you are talking about. As an undergraduate student, and not a professor who deals with these matters every single day, you must realize on some basic level that you have no basis whatsoever on which to evaluate the problem and ways of addressing it. Until you have some basis in experience on which to address the issue, I strongly suggest that you suspend obviously uninformed criticism of people who have dealt with these issues for, literally, as long as you have been alive.

Alisoun, at 9:17 am EST on December 29, 2005

Just trying to give the other perspective

I am grateful for Alisoun’s response to my post, as it allowed me to zero in more specifically on what I find grating about this particular article. It isn’t so much the specific problems the author has with some student requests. Again, I realize quite well that many students ignore their classes and then try to squeeze undeserved grades out of their professors. I know peers of mine who make a habit of doing it in fact. What bothers me is the attitude somewhere between condescension and dismissal that the author displays towards her students (perhaps augmented by the understandable exasperation brought on by the Holiday Season). Many of the requests outlined in the article could be (and indeed often are) made by attentive, intelligent, reasonable students. Example:

“When the student says: What are your office hours?The professor hears: I haven’t even bothered to read your syllabus but I still want you to spoon feed me private tips that will get me a higher grade.”

This may be an appropriate interpretation for some students; however, many others might be motivated by having experienced the frustration of sitting outside a professor’s office for an hour and a half, only to have them never show up at their scheduled time. Personally, after having this happen to me two or three times, I decided I would make sure a professor would actually be at his or her office hours beforehand. I have been vindicated more than once when a professor, on hearing this question, suddenly remembered that they had a conflicting engagement and would not be there.

Everyone, professors included, has lives that sometimes conflict with academic pursuits. Virtually every professor I have had has missed one or two lectures over the course of the semester. This is, of course, entirely reasonable. I as a student I give the professor the benefit of the doubt despite the fact that they have just cancelled, with no make-up date or refund, $200-$300 of my education. I don’t assume that when they say they needed to attend a funeral they were in fact off drinking at the faculty club.

As for some other concerns, of course we, as students, are not paying for grades. The small minority of my peers who take such an attitude infuriate me. We are also, however, not paying merely for the privilege of sitting in a lecture hall while the professor speaks. We are paying to be taught. I fail to see how asking a professor to clarify a reading or explain a confusing point made in lecture during scheduled office hours constitutes asking for “special treatment.”

Again, though, it isn’t really the specifics that bother me. I actually find Ms. McKinney’s estimation that 5% of a class falls into the “oy vey” category rather conservative. It is more the condescending assumption that any student with a special request is an entitled brat (if this is not what the author meant to say, I apologize for the misinterpretation). It is this kind of attitude that, I imagine, would lead someone to respond to a critique by saying its author “[has] no idea what [he] is talking about” without actually responding to a single criticism.

So, to avoid being called a hypocrite: Alisoun, I am well aware that I do not bring a professor’s perspective to the issue. That is precisely why I decided to comment. As a student, I do believe that I have SOME basis to respond to the article, as I represent one half of the student-professor equation. Finally, am not criticizing professors generally or even this author specifically. In fact, the reason that I found this article somewhat upsetting was that it dovetailed significantly with my personal experience. I have found the overwhelming majority of my professors to be engaging, intelligent, earnest, fair and respectful. I wanted to bring a student’s perspective to the discussion because I do not feel that it is helpful to a university environment to have professors and students always assuming the worst about one another.

Matthew, Student at McGill University, at 7:09 pm EST on January 5, 2006

Matthew, there is a difference between a student asking “when are your office hours” and a student (such as yourself) asking “will you be at your office hours today?” The first question suggests that the student did not read my syllabus or actually listen to me announce those hours in every class. The second question is, on the other hand, perfectly legitimate. I would welcome such a question, since that means that a student actually cares enough to a) come to my office hours and b) let me know in advance! Of course many students will experience the sort of situations outlined at some point in their career — s**t happens to even the best student, and I try to be sympathetic when a student gets sick, etc. But I cannot tell you how frustrating it is when a student contacts me after the end of the semester to complain about his/her grade and why he/she “deserves” a more “acceptable” grade, even though he/she never once came to office hours or contacted me with any questions or problems during the entire semester. No matter how clear my syllabus is, how many times I announce information about exams, papers, etc. in class, these students will ask the same questions — what did I miss? Will this be on the test? It’s making me change my mind about teaching as a profession. I’m losing faith in our education system, and it’s because of a relatively small group of students that take up the majority of my emotional energy just to deal with the very sorts of issues outlined in this article. And I find that so sad.

JS, grad student/instructor at Ivy League U, at 7:38 pm EST on January 11, 2006

Outstanding work

I just wanted to commend many of you for being so cynical. It leaves me to wonder what your initial motives were at the time you decided to teach. I would rather grant a reprieve to the one student (out of what- 10? 20? students) who genuinely is dealing with illness/death than to antagonize everyone. What is the goal here? My favorite scenario was stopping the student from taking her final early. That would have been devestating to her education.

M.S., Resident physician at Mayo Clinic, at 7:20 pm EST on February 17, 2006

Take a Step Back

My family comes from a long line of teachers, most of whom worked in the public school system — high school, 5th grade, troubled youth, the like... You’ll forgive me if I’m not real concerned with college professors having to create make-up tests for their students.

My grandfather and part-time idol was a college psychology prof, and I never ONCE heard him complain. He taught well. He taught in a way that made his students want to learn. His students liked him. He liked his students. When there’s mutual respect in the classroom it CAN stop being a mind-numbing, busy-work filled, exercise in following orders.

An Alumni, at 5:05 am EST on February 18, 2006

Seeking advice from Mary and all

I am in higher education in an Asian society.

I was bothered by what I read from a student’s blog in a blogring that I came across by chance. The student quoted two lines of an an e-mail message from a faculty(Dr X)to him which contained an ungrounded criticism on me and which ridiculed me. I believe that the quote was genuine, not something manufactured by the student because he was so amused that he quoted the lines to show other members of the blogring.

I wanted to report this to the department Chair but I hesitated because afterall I read the criticsm from a blog. I am afraid that I might embarrass myself by showing the Chair the source of the information — that it’s from a student’s blog — although the blog is publicly accessible. Looking for examples elsewhere as regards how to handle this kinds of cases, I googled but to no avail. Then I typed “how professors deal with students” and it led me to several articles including Mary’s. Mary’s article is interesting and the comments and disucssions insightful, so I thought may be I could write something here to seek advice.I am a female faculty member, more senior in rank than Dr X. Dr X is very popular among students. He and I are no friends, we don’t talk to each other except in official meetings.

I would appreciate your advice. Do you think it is a trivial matter and I should just forget about it? Or does this warrant a report to the Chair?

Someone Seeking Advice, at 11:25 am EDT on May 2, 2006

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