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The Changing ‘Place’ of the Library

I run a library at a university of nearly 22,000 students, but I know that two-thirds of them will never step foot in our library. Ditto for hundreds of our professors. These students and faculty are either teaching or learning online or at one of our over 100 extended campuses worldwide.

So when I read any of the slew of reports that come out about the library “as a place,” I worry a bit. What do these on-site spaces mean to our growing population of distance education students and professors? The concept of the “library as place” was most recently reviewed in a report published by the Council on Library and Information Resources entitled “The Library as Place: Rethinking Roles, Rethinking Space.” Few would argue with the authors that the library is vitally important to higher education institutions in helping them achieve their mission. Indeed, if designed or renovated around the institution’s learning principles as outlined in an issue of Educause Review, the library can offer spaces and services to support virtually all of the latest learning theory principles. As summarized by Colleen Carmean and Jerry Haefner, deep learning occurs when it is “social, active, contextual, engaging, and student-owned.” What better place on campus to provide social, active, contextual, engaging, and student-owned environments than the library with its wired reading and study spaces, reference and access services, collaborative study rooms, rich print and digital collections, media facilities and — in many cases — cafes, information commons, conference space, classrooms, displays, and art installations.

How can libraries translate the benefits that our physical libraries offer to on-campus students and professors to serve our distance education students and faculty members in an equitable way? I believe we can do this through careful planning during building and renovation projects, through the creation or revamping of services and collections, and through the creation of specialized services to promote community and active learning.

During library building and renovation projects, space and technical infrastructures should be planned in a new way. Private office space for professionals, for example, is more important when a librarian could be on a lengthy, complicated phone call with a student overseas. Ample processing space is necessary for paraprofessionals providing document delivery and electronic reserves service. Growth space for developing print and media collections and robust technical infrastructure for access to the library’s digital resources also take on new importance in a distributed campus network.

Many other changes are needed that don’t have to do with physical structures but with services and resources that have real costs and need to be part of the library budget. For example, creation or revamping of services and collections should be undertaken with the overarching goal of providing services and resources to distance education students and faculty that are the equivalent of those provided on-campus. Services might include, for example, online request forms and second-day delivery of books and media from the main library to the requestor’s home or office with prepaid return labels; or online faculty reservations of videos/DVDs with delivery to the faculty’s home, office, or campus (if any). Several options might be offered for reference service, including live chat; Web conferencing with the capability to share screens; e-mail with a guaranteed 24-hour response; or low-tech, low-cost toll-free telephone assistance, which some patrons may prefer. Options for posting required or suggested readings might include a full-scale electronic reserves system or assistance with scanning and posting items to a courseware page, university portal, or Web page. Increasingly, libraries are taking a leadership role on campus in educating faculty about copyright compliance, while ensuring that their faculty may make full use of the rights accorded under the fair use provision of copyright law.

Providing opportunities for information literacy instruction to distance education students can be challenging but is possible through a variety of means. Options range from designing an online credit course to creating a series of online tutorials. The latter may be home-grown or adapted at no charge from established sites such as the Texas Information Literacy Tutorial. Webcasting technology offers the opportunity to “visit” remote classrooms at the request of the faculty member and tailor an instruction session to a particular assignment. All that is needed is a camera, computer, Internet connection, and Web conferencing software.

Providing equivalent resources to distance education students has a few challenges but is increasingly becoming easier. The number of academic databases with full-text content is growing exponentially. In many cases, it is possible to use existing funds by shifting resources from print to online. In other cases, consortiums may reduce the costs for a particular institution. Students love full-text articles but appear to be slow in adopting electronic books. If e-books are provided as a supplement to print resources available via document delivery, however, and marketed effectively as a database of information rather than as discrete titles to be read cover-to-cover, they can be useful.

Our challenge increasingly is not the inability to provide sufficient online resources but to make them the resources of choice by our students. We must compete with Internet search engines such as Google to market the quality of our resources and to make them as easy to search as possible. Software tools such as federated searching, which enables searching across many databases, and open URL resolvers, which enable more direct linking to full-text sources, go a long way in making our resources easier to use. However, we need to work with these software producers on continuing enhancements to these products and on new products that make research more seamless.

Perhaps most challenging for libraries in serving distance education students and faculty is creating a sense of community to promote learning. Some libraries are experimenting with blogs to address this, but these seem to have limited reach and focus. One promising direction, however, is helping distance education professors to promote community and active learning. The new library at my institution, Webster University, includes a Faculty Development Center that supports both on-campus faculty and distance education faculty. Resources for off-campus faculty include a discussion forum, where faculty members may discuss any topic on teaching and learning; share their expertise with each other; review new techniques to improve learning outcomes; discuss instructional technology software/hardware; or address common learning issues. Other resources include a new faculty orientation course, an active learning handbook, and most recently, live Web conferencing with a staff of instructional support specialists to offer individualized instructional support to faculty regardless of their location. Many institutions may find similar ways to serve the teaching and learning needs of their faculty in ways that benefit students.

In the last decade, almost a half-billion dollars per year have been invested in new or renovated academic libraries. With this rate of investment, it is imperative that we ensure that these new and renovated libraries meet the needs of our growing distance education population. We can do this in many ways — by investing in new resources, staff, and services; or by leveraging existing resources (in some cases across departments) in creative ways — but do it we must.

Laura Rein is dean of University Library and co-director of the Faculty Development Center at Webster University. Rein Laura co-teaches an online seminar for the Association of College and Research Libraries entitled “All Users are Local: Bringing the Library Next Door to the Campus Worldwide.”

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Comments

thanks Colleen

Thanks Colleen It is a beautiful distinction between a library and Starbucks. There is no reason to be sentimental. We have to work hard to live We can live without coffee but not without knowledge. Our duty to our mankind to give same opportunity of learning to everyone in the world and not coffee. This discussion is almost 8 months old now, vow. Digital age will save the world thru knowledge thru skills and peace.Muvaffak Gozaydin

muvaffak gozasydin, onliner, at 2:45 pm EDT on August 24, 2007

Libraries in 21st Century

Dear Laura Every place has a primary function and then some secondary functions. You defend libraries with their second functions. Library is a place supposedly everyone can access, read books, let everybody reads the same books, so it is cheaper to read a book in Library than to buy the book. So Library was a place to create productivity, efficiency. But today they are waste of money like to set up brick and mortar schools of any kind. Today library is another brick and mortar place. Can you imagine how much money you bury in cement, brick and sand. Construction is the most expensive thing in the world.Also only limited number of people can go to that library. My library, ONLINE GOOGLE Library appeals to whole world, provide access to 3 billion books in the world, to 4 billion people of the world. In Turkey we stopped to invest on libraries to bury our money to sand, cement and brick. Thanks to Google to have us reach Stanford, Berkeley, Harvard and more and more libraries in the world. Newbooks will also be put on internet evrybody will access from there. Not from a library. 6 years ago we also started making libraries smaller. Rather than books we stored CDs at much less price and accessable from all campus without going to library at nights.

A library is very expensive investment to get together, to have coffee or enjoy the scinery. There are places at much lower costs. ONLINE promoter of the world Muvaffak GOZAYDIN mgozaydin@hotmail.com+902124380290 +905322919676

muvaffak gozaydin, president at AYDIN Education Technologies, at 6:40 am EST on January 5, 2007

Some of us still miss card catalogs. Libraries are a state of mind as well as a resource.

Judith, at 10:30 am EST on January 5, 2007

library as place

Given the description of how library as space provides an essential intellectual role, I was surprised by the follwing sentence: “Our challenge increasingly is not the inability to provide sufficient online resources but to make them the resources of choice by our students.”

Why a competition with other on-line sources? Moreover, since the library as place DOES function in unique ways, why not integrate place and the on-line cyberspace?

Both public libraries and university libraries provide resources that are not available on-line; at the same time, these libraries provide on-line access to many people who still do not have computers at home. Finally, libraries (this term includes staff) provide the expertise needed to evaluate the sources, connect sources, and to weigh the evidence found both on line and in that “place.”

Finally, there is an immeasurable “something” that comes from walking through library stacks, seeing books clustered together allowing the visitor to see the relationships and to search on one’s own without the immediate filter provided by whatever search engine. The visitor becomes his/her own search engine...a random one at times. This randomness finds connections search engines miss. I find devotees of on-line only research somewhat like the student who does math on a calculator without first learning how to do math long-hand. How to understand the process when the buttons don’t work anymore?

Theron, at 11:20 am EST on January 5, 2007

Reply to Dr. Gozaydin’s comment

Dr. Gozaydin, what you say about the cost of constructing physical places is absolutely right. But you don’t mention that your online library in Turkey is based on resources provided by brick and mortar libraries like those at Stanford, Harvard and my own institution. What if our libraries became virtual as well and no one was providing or preserving those books that you are making use of through Google’s digitization project? And is it right that your institution should freely benefit from those resources without feeling any responsibility to contribute in some way to making those resources available to posterity?

Also please keep in mind that a large number of the books that are part of Google’s digitization process are still within copyright protection and so you cannot view more than snippets from those books online. How will you get the full contents of those books?

Mary, University of Michigan, at 1:55 pm EST on January 5, 2007

social space, work space, cultural space

As society becomes increasingly wired, and more communication takes place in entirely virtual environments, it is important not to cast aside the importance of physical, social spaces. The author makes this point well. However, I would go further and argue that the Library is more than a “knowledge” or data center on campus, it also has the potential to be a “bricks and mortar” cultural center, as well. By reaching out to social and learning communities on campus, librarians can facilitate panel discussions, readings, lectures, and film screenings, while simultaneously demonstrating that source materials for such events are available in the library. Furthermore, it is also possible to extend such events to distance learners via streaming audio/video and the management of related (digitized) learning objects via the library website. Undoubtedly, this requires time, money, effort, and staffing. However, it is also equally important to appreciate the need to reinvigorate the library space.

Rather than fearing the “digital” present and future, librarians should be excited about the opportunities to bring people together, in person, in a collective spirit exhibiting respect for knowledge and understanding.

I appreciated the author’s comment regarding the need for private spaces. I’ve found that many of my reference interactions continue later via phone or repeat visits. Also, distance students sometimes require lengthy phone conversations to ensure comprehension. Factoring the needs of librarians and staff for private space should be an important priority.

Finally, as architect Rem Koolhaas magnificently demonstrated in Seattle (http://www.spl.org/images/slideshow/NewCentralSlideshow.asp), it is possible to create innovative and beautiful libraries that balance the needs of a wide variety of constituents in our digital age.

Ameet Doshi, Librarian at Univ. of North Carolina, Wilmington, at 6:20 pm EST on January 5, 2007

Libraries will be extinct in 2025

Dear Mary Thanks for your thoughts. Yes you are right. Today all online libraries have to use existing brick and mortar libraries until they become extinct.Before they become extinct, there will be huge digital knowledge storage houses at Congress and United Nations. It will be managed by Google probably. Every new book will be stored by them as well by law.

They will store every title in the world and pay the author as intellectual property rights fee according to how much that book has been used all over the world. There is nothing free in the world. But we the lucky citizens have to reduce price of everything so that everyone should be able to efford it, particularly books. It is our duty to be a mankind. Today if Google has some problems because of Stanford, Berkeley, Harvard libraries I would suggest them they should pay some reasonable amount. Probably most of those books are not on sale any more anyhow.

By the way I went to Stanford and CALTECH for 8 years of graduate work. You are in the ivy tower in beautiful UOM campus. I am thinking of the street bumbers on the Market Street in San Francisco in the morning as well as people in India, China, Cambochia.

When Libraries are closed Universities will use the saved huge resources for better education, may be ONLINE education. Best regards.Muvaffak GOZAYDIN of Turkey mgozaydin@hotmail.com

muvaffak gozaydin, president at AYDIN Education Technologies Consultants, at 1:50 pm EST on January 6, 2007

I enjoyed reading Laura Rein’s article and the subsequent comments and discussion. This is a topic that is on my mind every day.

Unlike Muvaffak Gozaydin, I don’t have a crystal ball that enables me to predict either the demise or the continuation of libraries. The one thing that I am sure of is that libraries must change in order to avoid becoming irrelevant. And I fervently believe that the education of the world’s citizens would suffer if we did become irrelevant. As the head of the library at the University of Regina in Saskatchewan, Canada, I am charged with trying to maintain existing services to the students and faculty of the University, and to the citizens of the broader community, as well as with developing a vision for new services and implementing that vision. Because we don’t have unlimited resources, one of the great challenges is trying to determine which of our existing services we need to maintain and which we need to let go of in order to be able to deliver new ones. Whenever we make any change that diminishes or eliminates an existing service, there is always a contingent of people who feel its loss and speak up about it. Yet, the status quo is not an option if we want to continue to be vital members of our respective communities. We face a far greater risk by digging in and trying to hold on to everything we’ve always done than we do by trying to understand the changing needs of our communities and responding to them. But the need for change goes beyond mere response — we have to try to anticipate needs. And, especially if we are in libraries that are part of an academic community, we have an obligation to educate, to broaden awareness and to teach people how to become lifelong, independent learners.

I have a few questions for Muvaffak Gozaydin.

In his vision of a fully digitized world, where do archival and primary source materials fit in? Every library I’ve been affiliated with has rich stores of manuscripts, documents, photographs, sound recordings, official papers and other unique materials that we are charged with preserving and providing access to. More and more of our efforts are devoted to introducing people to this world and teaching them how to select, evaluate, and do research with these materials. Many of them are fragile, come with restrictions on their use, and are not easy (or cheap) to digitize. Do we just ignore these materials and focus exclusively on the vanilla published collections that everyone has and that Google and others are digitizing?

Muvaffak Gozaydin’s confidence in our governmental bodies and our commercial enterprises must be greater than my own. The idea that the U.S. Congress or the United Nations or any government body would preserve and provide open access to vast stores of digitized materials is, I think, overly optimistic. I have witnessed a disturbing trend in the past decade. Far from providing expanded access to digitized information, I have seen government bodies turn over responsibility for providing long-term access to electronic publications to public and academic libraries. Actually, this is often not even a deliberate or conscious process on the part of the government. What happens more often than not is that publications made available on government websites simply disappear from one day to the next, or the content of those documents changes without any indication that it has changed. This need not be due to any nefarious intent but is often a lack of awareness that anyone might need to have access to earlier versions of these documents. If some library has not stepped up to the plate and preserved and provided long-term access to these materials, they are lost forever. And do we really trust any commercial organization (and let’s not pretend that Google and other such services are not interested in turning a profit) with deciding which materials are worth digitizing and preserving? Do we assume that they will always continue to provide access to these materials for “free"?

Do we assume that everything can be digitized? Do we assume that everyone will have access to a computer with enough bandwidth for long enough periods of time to be able to get the information they need? Will that street bum on Market Street have access to a computer? If the answer is yes, his access will most likely be through the San Francisco Public Library.

Thanks to Muvaffak Gozaydin and everyone else for such thoughtful and thought-provoking comments. I look forward to continuing to read this discussion.

Carol HixsonUniversity Librarian, University of Regina

Carol Hixson, University Librarian at University of Regina, at 10:30 am EST on January 7, 2007

Related?

Is Laura Rein related to Lisa Rein? I ask because the latter recently wrote a thought-provoking article on public libraries and shelf space (i.e. dump unread classics) for the Washington Post. — TL

Tim Lacy, at 5:20 pm EST on January 8, 2007

Hidden Value

If a mother were no more than a safety device and food delivery system, machines might tend our infants.

If a library were no more than a data delivery system, machines might provide a cheaper and more efficient online equivalent.

I think the library is much more than that. I agree with the opinion that the library has social, psychological value. Or should.

B. J. Pryor, at 5:10 am EST on January 9, 2007

Resistance to change

Dear Carol This is just a resistance to change. At the end of this year there will be $100 a laptop by MIT. Do you believe MIT. Now we in Turkey have $371 desktops including ADSL connection at 36 months intallments. Almost $ 10 per month. If Turkey can do it definitely USA can do it. USA objects to ONLINE Learning as well. Therefor out of 55,000,000 students in your schools only less than 1,000,000 can take online courses. But in Turkey we have 15,000,000 students and 12,000,000 students about to get ONLINE learning with ADSL in every school and 16,000,000 computers in the country and 3,000,000 ADSL connection going up rapidly by 5000 new subcriber per month. All we learned these from USA. We are intebdted. Coming to very fracile documents. I think to digitize those is most important than anything else. You can have everybody view them from internet still there is no harm to original document. Everybody becomes very sensitive when it comes to change the values. Values have to change by time. You cannot stop the world. So do not try to stop it. Best regards.Muvaffak GOZAYDIN

muvaffak gozaydin, president at education technologies, at 11:30 am EST on January 12, 2007

One possible future

The Jan/Feb 2007 issue of Educause Review has an interesting short essay by Lynne Scott Cochrane entitled, If the Academic Library Ceased to Exist, Would We Have to Invent It? Seems an appropriate read for some of the commenters here.

Paul R. Pival, Distance Education Librarian, at 4:50 pm EST on January 18, 2007

Library as a place

World is changing everyday, the concept of physical library and printed book have been changed into web and online library. But I still believe that library being a place remain important in the society. People of developed country can enjoy the online reading but all the population of the world don’t have this facility. I am not against the internet, its uses and role in modern world but i believe that may be in future we need printed material stored in physical libraries. May be someone do monstarious mistake to damage the web data. It is feared that due to magnatic field in the universe may be all the web data destoryed or due to atomic war which is hovering on the world become the cause of this dustruction. I am great supporter of reading, the medium of book may be change but being librarian I always try to promote the reading culture. Thanks

Ikramul Haq, Librarian at Armed Forces Post Graduate Medical Institute Pakistan, at 6:45 am EST on January 24, 2007

Resistance to change

I want to thank Muvaffak Gozaydin for labeling me as being “resistant to change.” I hadn’t checked back in on this discussion since I first posted my comments on January 7 and I laughed out loud on reading that label this morning. May I quote you to my staff, some of whom are uncomfortable with the pace and even the direction of the changes I’m trying to implement?

I don’t believe that recognizing today’s reality means that a person is resistant to change. In order to move people and convince them to change, it’s necessary to acknowledge their fears and concerns and convince them that not changing is riskier than changing. I’m not able to snap my fingers and “make it so” and my only hope is to convince the people around me that change is needed. And it’s not just my staff who have concerns about abandoning or changing traditional services — it’s also a large percentage of our users. Academic libraries in this country (and the U.S.) right now are walking a fine line, trying to develop services that are relevant and useful to the new generation of users, without completely abandoning the others. It’s also a matter of resources. Much as I would like to digitize all of our unique materials and make them freely available on the Web, I don’t have anything close to the necessary resources to do it. If you do, I am very envious.

I don’t see the world in black and white terms. I do have a vision of where I would like my library to be and my main concern is that we won’t be able to get there quickly enough.

Best,

Carol Hixson

Carol Hixson, University Librarian at University of Regina, at 9:16 am EST on January 29, 2007

Changing Place of the Library

Muvaffak Gozaydin apparently believes that everything is on the Web, a mistake many make who have not been to a library in recent years. Mr. Gozaydin believes that libraries are obsolete and that Google uber alles will save the day, never once pausing to understand that Google (or the Web or any other digitized source) owes its existence to those “brick and mortar” libraries he so quickly dismisses. The Web, et al is the dwarf sitting on the giant shoulders of brick-and-mortar libraries. The web, like many online universities, owes its success to libraries that quietly, no pun intended, fill in all missing spaces (reliability, validity and backfiles, to name but a few). Online universities succeed, not because there are so many digital resources, but because their students are able to use the vast resources of nearby print libraries. Likewise, the Web succeeds because vast print libraries are there to correct it. For Mr. Gozaydin, and so many like him, the world, like the Web’s contents, is only 15 years old. Mr. Gozaydin so admires the new shoes of the Web that he somewhat humorously wants now to dismiss the feet holding them on.

Of course new libraries will not look the same as libraries built 100 years ago, any more than those libraries looked like their 100-year old ancestors. But they are still needed, and will be for some time to come. The hackneyed calls that libraries are obsolete are very reminiscent of the “book is dead” arguments that began about 40 years ago and continue today, in spite of the evidence against them. (The book apparently is dying a very slow death, even though its print self still manages to break records every year.) It’s easy to dismiss anyone who disagrees with the library-is-obsolete argument as a Luddite but I think they protest too much. Why are so many so eager to put an end to very entity that not only secured our cultures but also preserved them? The Web may be an improvement to something, but what with its porn, its hate sites, its disinformation, its misinformation and its outright collective ignorance, one wonders what it’s an improvement upon. Certainly not libraries. To ague that the Web is library is to misunderstand the difference between information and knowledge.

Space or time constraints do not permit me to go on. At the risk of self promotion, I refer Mr. Gozaydin and other like him to my “10 Reasons Why the Internet is No Substitute for a Library” (Library Journal, April 15, 2001) and my forthcoming Fool’s Gold: Why the Internet is No Substitute for a Library, due out later this spring.

Mark Y. Herring, Dean of Library Services at Winthrop University, at 5:30 pm EST on February 28, 2007

The library is vitally important to higher education institutions in helping them achieve their mission. In the Information age the libraries has accepted the chanllenges with the cope with Information Communication technology and the librarians are always trying on their best to absorbe with the new technologies with the application of ICT for the Library And Information Services provided by the Library. The role of Library in the human life is a valuable.

Lule Rajesh Bhalchandra, Libraries at Sheth N.K.T,T, College, Thane, at 4:26 am EST on March 9, 2007

Place, Space, Purpose

I’m as delighted as the next person when a new Starbuck’s opens on campus and I admire the thoughtful intention of so many libraries to take on the role of providing social space for a new generation.

I’m also grateful that many understand that providing a coffee shop isn’t necessarily meeting the needs of the majority of the community.

What is the definition of social, in context of learning? For myself, it’s the 24/7 Web-based ‘ask a librarian’ service that is a model for offering social, contextual contributions for deep learning.

Knowledge is negotiated, and the online service helps me negotiate my learning.

Socially! Forget the coffee, give me access to knowledge.

My second kudo is RefWorks. Deep learning requires ownership, and I own, I manage, I annotate my collection. I find what I need by searching my collection. Plus, I produce perfectly formatted APA references.

Deep learning made manifest, anytime/anywhere I go, from my wireless laptop.

Forget the coffee. Forget place. I’ll take purpose.

Colleen Carmean, Dir of Research- alt^I at AZ State University, at 8:00 pm EDT on May 16, 2007

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