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Libraries at the Cutting Edge

March 29, 2007

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The trendiest meeting place on many college campuses these days features a coffee bar, wireless Internet zones, free entertainment and special programs, modern lounge areas and meeting rooms.

And free access to books. Lots of books.

This educational social hub is the campus library, which is beginning to look more like an Internet café than the academic library you remember from your college days.

Far from fading away in the Age of Google, which has begun digitizing millions of books from university and other libraries, and despite the almost universal availability of vast online resources, circulation and visits at college and research libraries are on the rise. Campus librarians now answer more than 72 million reference questions each year -- almost twice the attendance at college football games.

In other words, this is not the beginning of the end for campus libraries, but the dawn of an exciting new age.

Strategies for today -- and tomorrow

A quick look at two familiar Web sites will demonstrate that academic libraries now play a vital role in how students and faculty find and gather information via the Web as well as in the stacks. Both Johns Hopkins University and the University of Maryland offer a full range of online library services, from catalogs (formerly known as "card catalogs") to research help to DRUM -- the Digital Repository at Maryland, which provides a permanent online address for computer files and eliminates the need to attach them to e-mail messages. The Julia Rogers Library at Goucher College subscribes to services that provide students with access to over 22,000 online titles, while Baltimore City Community College's library gives students technology support and online access to research materials.

The volume of information available on the Web has led some students to believe that if a resource can't be found online, it doesn't exist. This mistaken idea, coupled with concerns about the reliability of information on the Web and the potential for plagiarism from online sources, has led faculty and librarians to team up to teach information literacy skills.

Nationwide, higher education institutions have developed information literacy instruction to help students understand how to find and evaluate information online and in print  -- more bang for their tuition buck! Many colleges and universities even provide "personal trainers," so students can work with librarians one on one, or with a group project team to brush up on the best databases for a particular class or assignment.

Technology training helps students succeed in class, but also prepares them for future careers.  Information literacy is critical to a competitive work force, and information-literate people know how to find accurate, useful information that will help them through family, medical or job crises.  

Partners in education

College and research librarians are partners with professors in educating students, offering new perspectives, developing curriculums and facilitating research projects, and they lead the library world in digitization efforts and online reference.

Our nation's college and research libraries are constantly finding new ways to better serve students, faculty and staff, online and in person. More than 90 percent of college students now visit the online library from home.

Yet use of the nation's physical academic libraries and their collections grew from more than 880 million library visits in 2002 to more than a billion in 2004, according to the most recent data from the National Center on Education Statistics -- an increase of more than 14 percent. Circulation of library materials in the same period was up by 6 percent, to more than 200 million items.

In short, if the classroom is the first stop in the learning experience, the library is the next, and great libraries continue to be a key to a great education.

Pamela Snelson is the president of the Association of College and Research Libraries, a division of the American Library Association, and college librarian at Franklin & Marshall College in Lancaster, Pa. The ACRL is holding its National Conference in Baltimore March 29-April 1.

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Comments on Libraries at the Cutting Edge

  • Well Said, Pam - Not Much I Can Add
  • Posted by steven bell , Associate University Librarian on March 29, 2007 at 6:45am EDT
  • All I can add to this is,if you haven't been to your academic library lately, go there. If you haven't met with or talked to an academic librarian at your institution lately, go talk to one. Find out what the library offers, how the librarians can help you connect to all the resources (print and digital). And discover that by working together librarians and faculty can help students better understand all their information options, how to recognize their information needs, and how to make the right choices when doing research for assignments and learning (matching need to appropriate information tools). I guess that final part is what I'd call information literacy - which is a term I know is often not well understood by our academic colleagues. But don't let the terminology stand in the way. Get to know your academic library and the librarians who work there.

  • Where were you...?
  • Posted by Edward winslow , a "tired" retired business professor and engineer on March 29, 2007 at 10:00am EDT
  • I am delighted to see the new attitudes from the Librarians and their staffs...

    Where were you when we were exploring the fascinating world of information including books in the 19th and 20th centuries. You controlled what we read by enforcing the morality rules...You made sure we couldn't say anything when we wanted to collaborate...In fact, you looked sideways at us and grunted something when we tried to take out a book that you didn't think we needed... and that was when we could get you to say something to us when we interrupted you when you were putting books back on the shelf.

    Thank God for a little competition from the young upsarts from Google to show that you were not in control of my education. Now...you want to help!

    Please forgive an old guy for ranting a bit, but I thought it was important for people to understand why we weren't excited about taking advantage of libraries in the past. I am really commending you all for making the changes and really coming to the aid of the new world citizens, the "digital natives" of today.

  • Posted by Frustrated academic librarian on March 29, 2007 at 10:45am EDT
  • While this article shows what some forward thinking administrators and librarians are doing, there are still many, many nonbelievers out there - colleges and universities that see their libraries as a drain and don't support their teaching mission or provide them with adequate funds and staff. Unfortunately, these libraries are in decline, their librarians are frustrated, and students' research skills are not keeping up with the needs of the current century. Wish it weren't so, but it is!

  • Posted by Barbara Fister on March 29, 2007 at 12:26pm EDT
  • Great piece, Pam! You do two things at once: describe what academic libraries can be and often are, and reassure people who perhaps haven't visited an academic library lately that we're thriving - in spite of flat budgets, increased costs, and what some consider competition from Google etc.

    I don't think the Internet is competition. Television didn't replace books; it saved publishing (according to Michael Korda, who knows a thing or two about it) because it helped people learn about books. So it is with Google.

    Clearly having a bad experience in a library can be a lasting and traumatic experience. When I was a preschooler my entire family had to brave "the mean librarian" at our local public library branch. But since we liked what was inside we gritted our teeth and she was in due course replaced by a very nice librarian. Another very nice librarian turned me into a reader when I wasn't doing very well in school, and it's largely due to her faith in me (and in books) that I'm an academic and a writer.

    Which is all a long-winded way of saying if you had a bad experience in a library in the past, take heart. Whoever was mean to you has probably retired or died by now. And there are, and always have been, many nice librarians who can make a real difference in people's lives. (Is everyone who teaches business and engineering nice 24/7? Sorry, can't resist.)

    Come on into the library and smell the coffee. In fact, have a cup while you're at it.

  • Libraries at cutting edge
  • Posted by Mark Y. Herring , Dean of Library Services on March 29, 2007 at 1:46pm EDT
  • While not the first such comment on libraries at the vanguard of the coming new age, it is certainly well done and worth repeating. The Internet is no substitute for a full-service library and never will be, provided those libraries are well-managed not by archaic plans but by proactive patron-friendly policies.

    It’s sad to see the disgruntled view here as apparently his library services were woefully inadequate. But those I served and those I worked in as both an undergraduate and graduate always had my best interests at heart. Sure, you’ll always run into those few libraries where archaic policy is everything and service nonexistent. But it didn’t take Google to teach those well-run libraries anything. Besides, if every time you asked for something in a library you got an ad for e-Bay or a notice about erectile dysfunction, you’d probably have belly-ached long before now. And that is the problem.

    Google wows us with millions, until of course we have to wade through them. If librarians answered every question with a sweep of the hand to the collections behind them (“It’s in there somewhere!”) I doubt very seriously many patrons would have liked it. But Google does that routinely and most patrons, until they begin the wadding process, are amazed. Most patrons never stop to think that knowing a needle is in one of 7.25 million haystacks in 3 seconds is not all that helpful after all. Moreover, the problem is more serious than that if one thinks that many of those haystacks will turn out not to have any needles in them all, or will merely needle us with the hope of an answer while never giving us one.

    Libraries must change of course if they are to serve new constituencies. But Google (or any other service) will never replace the collective wisdom of information specialists.

  • Cutting edge but needing more
  • Posted by William Badke , Associate Librarian at Trinity Western University on March 30, 2007 at 7:05pm EDT
  • It's great, finally, to see the modern academic library presented well by a qualified librarian instead of a reporter who was not aware there still were libraries until given an assignment to write about them. Pam's emphasis on information literacy is also refreshing. If libraries are going to succeed, it will only be because their users know how to do research. It is here that we are not nearly as cutting edge as we should be. Not for lack of trying or expertise, though. The problem is rather that academia has still not caught the vision that no student can be considered educated until that student knows how to identify a research problem, determine what resources are needed, locate those resources efficiently and effectively, then use them ethically and judiciously to wrestle with the problem and hopefully provide a solution. Most university students are only at the toddler stage in this learning process, unfortunately. The next phase in cutting edge education must surely be a consensus that extensive research training leading to information literacy is core to any student's education in our electronic age.