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The Flaws of Facebook

February 3, 2009

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An acquisitions editor of a major university press was nice enough to buy me a cup of coffee and a brioche and listen patiently as I pitched him my book manuscript during a recent meeting of my professional association. Things went well enough until, at the end of our meeting, he surprised me. On our way out of the café, he turned to me and asked "are you on Facebook?" "I am," I replied, nonplussed, "but I, uh, don't really check it very often." "Well I do," he said, tone heavy in significance, "so friend me."

My dislike of Facebook is not based on ignorance or a knee-jerk academic ludism. I understand exactly what Facebook is – it's an Internet replacement service that combines e-mail, instant messaging, photo sharing, social networking, mailing lists, asynchronous gaming, and personal Web hosting all in one. Crucially, it allows differing degrees of privacy, so you can blog safely about the antics of your adorable cat or the incredible evil of your department chair without either of them finding out unless you add them to your friends list. What bothers me about Facebook -- the dilemma highlighted by my encounter with the editor -- is the particular problem it presents for academics, whose professional career and personal goings-on are all rolled up together into one big life of the mind.

Teaching is an intensely public activity in a very simple way: You spend hours and hours having people stare at you. Over time this simple three-shows-a-week schedule blossoms into something infinitely weirder. It does not take long for professors to find themselves walking around a campus filled with half-remembered faces from previous classes -- faces worn by people who remember you perfectly well. If you teach at a large state university, like I do, it does not take long before random waiters and pharmacists start mentioning how much they did (or didn't) enjoy that survey class you taught. There are even apocryphal stories in Papua New Guinea -- the country that I study -- about a man who more or less taught every social science class at the country's university during the late 70s. He spent the rest of his life never having to stand in line or fill out a form because he had trained the vast majority of the nation's civil servants, who all remembered him fondly.

The public created by your teaching is much larger than just the students in your class. Whether we lament or rejoice in the purportedly poor state of teacher evaluation, it does happen. Those forms our students fill out have strange afterlives and become the source of evaluation by deans and whispering among the senior faculty. The Internet unleashes these evaluations as well, allowing our classroom antics to be shared on Ratemyprofessor.com.

So is Facebook a dream come true for academics -- a private social networking site where professors can finally let down there hair because you control your audience, in the way that the average "I hate the world" anonymous adjunct blog cannot? I would say No. In the physical world professors uneasily navigate the uneasy blurring of their public and private lives, but Facebook doesn't allow for blurring -- you are either friends or not. This extremely "ungranular" system forces you to choose between two roles, private and public, that the actual, uncoded world allows us to leave ambiguous.

Which of the following people would you friend on Facebook? A friend from graduate school? Probably -- Facebook is, for better or worse, a great way to take the Old Boys Club online. A fellow faculty member? If you get along with them, why not? Your graduate students? Hmmm... well I suppose some people have that sort of relationship with their graduate students. Your undergraduates? I've drawn a line in the sand and said no to that one.

I think these cases are actually pretty easy -- categories like colleague and student are well-defined, as is the distinction between a "purely" formal relationship and the intimate friendships that grow up around it. I'm sure that many of the people reading this got to be where they were today because a professor in our lives went beyond the call of duty to become a friend and mentor. Facebook makes handling the formal and the informal tricky, but in all of these examples a lot of work has already been done for it because the relationships in question can all be neatly divided into "formal" and "informal" registers.

What Facebook makes particularly uncomfortable are relationships in which friendship and professionalism are not clear and brightly bounded, but are tied to real political economic stakes. As a young professor on the path to tenure, for instance, acquisitions editors have a certain ominous power over me that compels me to friend them on Facebook (and I did friend him, by the way) and might even include small favors up to and including shining their shoes if the end of the deal includes an advance contract. On the other hand, as someone with a tenure track job, I am also in a position of diffuse power over people like adjuncts and lecturers, who I get along well with in my department, but who do not come to faculty meetings in which we discuss the budget (read: their pay).

The more widely you friend people on Facebook -- and it is a slippery slope -- the more and more your Facebook page becomes a professional Web replacement on Friendster's slick Internet replacement Web site. It becomes less and less a "private" space and more and more a place to show a public face to a very wide audience. In forcing you to craft a public persona, it raises uncomfortable issues of power and inequality and lurk under the surface of our actual world interactions -- which is probably a good thing.

I don't dislike Facebook because it forces me to reflect on uncomfortable truths. I dislike it because it aspires to a world in which these truths are washed away in a swirling sea of Friends. It claims to offer privacy but only magnifies dilemmas of publicity. It offers us a world in which we do not have to stand up and be counted. Living public life is not easy, but learning to do so gracefully is a better solution than a retreat to the supposedly cloistered halls of Facebook.

Alex Golub is an assistant professor of anthropology at the University of Hawaii at Manoa who blogs at Savage Minds.

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Comments on The Flaws of Facebook

  • Facebook "private"?
  • Posted by ezry on February 3, 2009 at 7:10am EST
  • I can't imagine how Prof. Golub sustains any idea that FB is or should be a private space rather than a public performance, or that such publicity is a flaw rather than a main goal of FB. Social networking by definition, even the "old fashioned" f2f kind, has always been a public performance -- very different from "making friends." I'm not on FB as a retreat from the world, or to find a safe space. I'm there to give a daily performance to a select, somewhat home-team-friendly audience, and to enjoy their performances. In that way, FB is a lot like another classroom or conference room; I just have a smidgen more control over who *initially* views my performance. If I want privacy, I get off the Web.

  • Posted by CTMathewes on February 3, 2009 at 7:10am EST
  • Yes, Facebook is the latest sign of what Hannah Arendt meant when she talked about the collapse of the public and private into "the social." You might want to look at Arendt on this--she actually seems quite prescient to me about it.

  • Posted by jennifer on February 3, 2009 at 9:26am EST
  • I think I will hop onto facebook this very minute and blog about this article :)

  • Posted by EH on February 3, 2009 at 10:00am EST
  • Next time you have someone write about Facebook, you may consider working with a person who actually knows something about the service. While I have no doubt that the naive comments in the piece (e.g., "so you can blog safely about the antics of your adorable cat or the incredible evil of your department chair") reflect many people's perceptions of FB, is it really such a good idea to have such a naive perspective represented in a column on this topic?

    To those who understand FB, the discussed flaws are all too obvious (there are much more obscure flaws that need to be pointed out). To those who don't really get FB, this column is likely confusing and it misrepresents the service.

  • It's possible to differentiate between types of "friends" on FB
  • Posted by Karine Joly at collegewebeditor.com on February 3, 2009 at 10:00am EST
  • While the author implies that you can either be friends (and share everything) or not be friends, there's a feature in FB that allows you to create friend groups for which you can apply different privacy settings.

    You can share your photos with some, and not with others - for example.

  • Posted by TAL on February 3, 2009 at 10:00am EST
  • Why not just have two accounts. One for your professional networking and one for your real friends. Doesn't seem like that much of an issue if you're so concerned. Do you only have one email address? Probably not.

  • Facebook is the new email
  • Posted by Matthew Leingang on February 3, 2009 at 10:55am EST
  • Rather than focus on the "flaws" of Facebook (and I would argue that they are neither flaws nor fatal), education professionals should focus on how they can use facebook in their jobs and careers. Facebook is a great way to be in touch with students, business contacts, and colleagues, as well as actual friends and family. It is possible to keep these separate, in life as on FB.

    Facebook has made a quantum leap recently—it's not just for students anymore as more and more thirtysomethings and seniors climb on the bandwagon. It's something we'll have to deal with from here on out, so it's best to learn to use it well.

  • The world is changing
  • Posted by Floating on February 3, 2009 at 11:30am EST
  • I agree that privacy settings and creating more than one page are good ideas.

    I sport professional profile and personal profiles; started academic groups; am creating a page (distinguished from a group) for a student organization and will propose a page for one of our departments.

    To be fair, more of my professor "friends" have all but abandoned FB, claiming it got to be "too much."

    It works for me because I don't have time to sit in front of a computer, visiting several websites a day. I need stuff to flow to me in an organized fashion. FB and other services like it does this.

    Is it for everyone? I still have friends w/o TV, cable, or cell phone and they're still alive and well... just not connected.

  • Drawing Boundaries on Facebook
  • Posted by Peter Slade on February 3, 2009 at 11:30am EST
  • The genius of facebook is naming a contact in an on-line network a "friend." This adds an emotional dimension to the add or ignore decision that clouds the user's ability to make pragmatic decisions on purely utilitarian principles.
    Here is my advice to any facebook user: decide what you are going to use it for before you start accumulating "friends." In my case, for example, I run a simple test: would I be interested in showing this person photographs of my children in the real world? If the answer is no then they don't make the cut.
    I also do not befriend my colleagues at my institution, and definitely none of my students.
    This leaves only one other group -- former acquaintances who might be interested in seeing photos of your kids but you have no desire to show them to them. The solution: stick them in the "Limited Profile list."

  • Facebook and Gender
  • Posted by Virginia Stead on February 3, 2009 at 11:45am EST
  • You refer to Facebook as a platform for "taking the old boy's club online". I think it's bigger than this giving free range to women and gendered folks of all persuasions. Does this sound like a Canadian perspective? You bet!

  • The Easy Answer?
  • Posted by Leah , Admissions Counselor on February 3, 2009 at 12:25pm EST
  • As a recently graduated B.A., I entered the world of Higher Education with a wide friend circle of college and high school friends, miscellaneous photographs, and a long list of interests and activities that I don’t mind sharing with my friends.

    When I started work as an Admissions Counselor at a Community College, I merely started up a second “professional” facebook profile using my office e-mail account. This way I can “friend” prospective students and promote our college, without letting personal conversations or photos pollute my professional page. On my professional page, is a picture of me with my college’s shirt on, my interests and activities largely center on the professional (e.g. “Activities: Helping prospective students meet their college goals”)

    Quite simply, I friend my colleagues, prospective students, etc. on my professional page, and my friends using my personal page affiliated with my personal email. (This also helps with avoiding getting a bunch of prospective student questions at my home email.) If someone friends me on the “wrong” account, I simply ignore the request and refriend them from the correct account.

    This is one way I’ve found to separate the personal and the professional on facebook.

  • Loony academics
  • Posted by just a kid on February 3, 2009 at 12:50pm EST
  • "The genius of facebook is naming a contact in an on-line network a “friend.” This adds an emotional dimension to the add or ignore decision that clouds the user’s ability to make pragmatic decisions on purely utilitarian principles."

    This kind of discussion is exactly why the general public (including lots of students) think that college professors are total loons. Hmm, what are the emotive and psychosocial sequelae attendant upon applying the signifier "friend" by clicking the "button" on "Face"book? And is it really a "book"? If you can conceal your face, then what is meant by "face"? It is in fact a radical challenge to the hegemony of the "book" as an instrument of oppression, and empowers the lower classes to "friend" (in an aggressive, transitive way) people with power over them, enforcing their "friendship" upon them against their will, thereby inverting the social hierarchy imposed by the previous Republican administration.

    Geeeeze, get *over* yourselves.

  • one guideline
  • Posted by EF on February 3, 2009 at 1:15pm EST
  • I follow this common sense rule. I never friend anyone over whom I have power (the writer's prospective editor should have known better). That means as a faculty member, I never friend students, and as department chair, I never friend anyone I supervise, e.g. non-tenured faculty or staff. If, however, someone in those groups friends me, I generally accept the link. And I am conscious that facebook *is* a public forum, so I never comment on work issues, or anything very personal. This doesn't solve all the problems, but I think it goes a long way.

  • More research needed...
  • Posted by allison , Higher Ed Admin doctoral student/university staff on February 3, 2009 at 2:45pm EST
  • The author asserts that once you become someone's FaceBook "Friend," you can not limit what they see on your profile. This just isn't so. I have a FB profile, and I close off certain areas to certain people. For example, I let everyone see my basic information, but I cut some people off from seeing my photo albums. Social networking is, for better or worse, here to stay and people who study higher ed organization are just beginning to scratch the surface of what it all means. I appreciate seeing articles about FB on IHE, but I would humbly suggest that in future it would be better if the writer could do more research into the actual features of the site before espousing theories based on only partially correct information.

  • Posted by Lynda on February 3, 2009 at 3:30pm EST
  • I use Facebook for personal and LinkedIn for professional, and there is an overlap of "friends" and "contacts." Sometimes I wonder that "friend" should be a "contact" and vice versa, but mostly this is more energy than should be spent. FB is great. Sorry it wasn't around when I was in college (middle 70s).

  • Buyer Beware
  • Posted by Fbooker on February 3, 2009 at 3:30pm EST
  • As an avid user of FB and LinkedIn and other internet social networks, these are wonderful tools as well as potential landmines.

    Yes, you can put up a limited number of measures that will protect you from the casual snoop who comes looking for you. Yes, you can ignor your students when they request to be your friend (but they know you ignored them). Yes, you can steer your supervisor from one account and "guide" them to another account but they still are aware that the other account exists. If you are savvy enough to place all the privacy codes in place on your account it still doesn't protect you the minute you post to any group or person's website.

    You are only as private as your "friends" weakest links. If I know one of your friends I can soon find out about a dozen of them. If I know of one of your groups, I can soon find out about the other groups. Whatever you post is accessible almost the minute you move it outside of your profile. Every friend you link with links you to their friends even in a most simple of ways.

    Click on People I might know (or something like that) and it will show you the names of people who are friends of your friends. Flip this around and this could be someone looking at you. Depending on how a friend's Facebook is setup - your profile can be seen by a stranger.

    Worse case - they can see your groups and join your groups under an assumed name. You befriend them in this cyber group and link them to your profile. They are in. Sounds paranoid - perhaps. Sounds harmless - perhaps. But it can also have horrible consequences if you befriend the wrong person or say the wrong thing to the wrong person because of an assumed identity. This very thing happened to a former co-worker at a previous place of employment. She befriended a co-worker in disguise and then set her up to reveal some office gossip in a private group discussion that appeared safe and secure. It didn't end there - the discussion between members of the private group also expanded to include gossip about people in other agencies. It was not intentionally spiteful gossip but rather repeating urban/company rumors in a light hearted answer-the-question-approach (Have you ever heard about someone sleeping with a supervisor to get a promotion?) The members of the group had been told not to use names just titles of postions and initials. Since several people were doing this, my friend played along. The 20 questions were played over a two week period of time. While she was at a 2 day conference, the group was made public and several of her coworkers were made members of the group.

    She was fired. Due to some very good sluething, her co-worker was later revealed and she too was fired.

    Bottom line for anything on the internet - if you wouldn't be willing to post it on a billboard for the world to read, don't type it in the first place - ever. This goes for pictures, jokes you might share online but not in person, websites you might visit when anyone else is watching you, or chats you might have with some stranger. These can all be easily captured and reposted.

    John, or am I Mary or perhaps Barbara or I might be the student in the 2nd row of your lecture hall who you think is taking notes, or I might be the adjunct faculty who wants your tenured position.

    (Just because I sound paranoid doesn't mean that someone might not one day try to get me).

    End of discussion.

  • Friend != Friend
  • Posted by Chris on February 3, 2009 at 4:30pm EST
  • I think the problem here is that on Facebook, 'friend' is a piece of jargon that has almost no relationship to the way it is used in everyday conversation (academic jargon being what it is this is a situation that should be familiar to most professors). In real life, a friend is someone who you know, like at least a little bit, and interact with on a regular basis. On Facebook, being someone's friend is more like sticking a card in your rolodex. Being someone's Facebook friend doesn't mean, 'I like you', it means, I find you interesting enough that I might want to see what you're up to at some point in the future. It sets up a channel that can be used for communication, rather than rather than saying something about your relationship. Of course, that channel can be used to further a closer relationship, but it doesn't have to be.

  • Facebook Apps, Other Apps
  • Posted by Michael Staton , CEO at Inigral, Inc on February 3, 2009 at 8:35pm EST
  • First, you can circumvent this by using Facebook Applications to relate to your students and colleagues on Facebook. Schools on Facebook (www.inigral.com) can allow interaction within your institution without being friends - gets around the whole issue.

    Second, for your Academic-Academic relationships, use a non-facebook app called Academia at www.academia.edu. Academia.edu is a social network for academics and has features specifically for research driven professionals. Facebook is not the end all be all.

  • Posted by carol thompson on February 4, 2009 at 12:05pm EST
  • Screen shots can be easily made and distributed.

  • Facebook is the highschool experience for adults
  • Posted by brokeharvardgrad on February 4, 2009 at 12:05pm EST
  • Facebook brings out the weirdness in people. My big problem is that people have the ability to put lots of pictures of me on the web that I have no editing capabilities over. I suppose anyone could do that anyway, but Facebook creates this version of social relativity that may make my unpublished photos that much more open.

  • We have seen the flaw...and it is us
  • Posted by Piss Poor Prof on February 4, 2009 at 12:05pm EST
  • You have, it seems, the wrong idea about Facebook and its use. It is for friends. Professional identities can, and should, be handled by the likes of LinkedIn, Plaxo and the like (there is an opportunity for an academic version of one of these).

    Your professional life can then, with care, be separate from your "fun life." If you have a colleague trying to "friend" you, guide that person to your professional identity. "Friend" only your friends and family.

    PS: I take certain offense to the phrase "the average “I hate the world” anonymous adjunct blog" ... You talkin' to me?

    www.burntoutadjunct.wordpress.com

  • Separate lives
  • Posted by QuakerProf on February 4, 2009 at 1:35pm EST
  • I won't address the misunderstandings the author seems to have about the basics of Facebook, since others have done so already.

    I will, suggest, basic best practices:

    1) Use Facebook only for family and non-academic friends. No exceptions, because one academic friend on your list can share anything he/she wants with other colleagues.

    2) If you MUST have an academic friend on your list, limit his/her access to your profile elements like photos, etc. by creating a custom list. Photos, for instance, can be shown only to select friends, or everyone except select friends.

    3) Do not post things to Facebook that you wouldn't want to have come up at a cocktail party.

    4) For professional contacts, use either LinkedIn (a bit more popular in business) or the new service, Academia.edu. The latter works a bit like Facebook, but you create "Contacts" instead of "Friends" and you can post your CV, papers, talks, etc. in a very user-friendly way.

    If you follow these basic guidelines, you can have fun keeping up with family and old friends on Facebook (at home!!), and use Academia.edu or LinkedIn to network professionally (at work).

  • Nothing has Changed
  • Posted by FA Guy on February 4, 2009 at 5:10pm EST
  • I am probably too old to have a Facebook page, but for me it is a great opportunity to remain connected to the people I have known and shared my life with. I spent the better part of my 20's travelling around and living and working with many people who I still consider to be lifelong friends. As we all grew older, we settled in new cities and new jobs and were destined to lose touch. Thanks to Facebook, I am able to regain that connection without having to make monthly phone calls to people who are most likely much busier than I am.

    As to the focus of this article, which is; "How can Facebook screw up your professional life?, it is exactly as it has always been. The type of person who is likely to put a compromising photo of themselves on Facebook is the same person who is likely to get hammered at the company Christmas party and slap the backside of his female co-worker.....and yes, that guy just might be me.

  • Facebook is for Friendiness
  • Posted by Cat on February 10, 2009 at 9:55am EST
  • I have to say if this fellow asked me to be his friend, I'd probably hit "ignore." If he was my friend and insisted on this rather paranoid reading of how it works, I might "unfriend" him. Of course FB is a combination of public and private, personal and professional for academics. Isn't that how we live most of our social life? This essay misunderstands what you can and cannot do on FB, how you can and cannot personalize it, but way too much personalizes what it is or isn't to be a "friend." An invitation to friend someone--after coffee and brioche--would, it seems to me, be less of a commitment than, say, taking the time to have that coffee and brioche. Come on! Lighten up! FB, after all, is a voluntary network, one in which it is very easy to just say no.

  • RE:...differentiate between types of “friends” on FB
  • Posted by Brian on February 12, 2009 at 5:25am EST
  • Just to add to Karine's note above, I found this article on the New York Times website yesterday but the link is to the source article they reposted: http://www.readwriteweb.com/archives/how_to_friend_mom_dad_and_the.php

    It essentially describes (with screenshots) how to restrict certain parts of your Facebook page to certain groups of people. The article is written with parent/child or employee/employer Facebook interactions in mind, but the same concept applies just as well in an academic setting.

  • Appropriate Use
  • Posted by Bill Guinee , Professor Anthropology at Westminster College on March 12, 2009 at 6:15pm EDT
  • I have frequently heard teachers argue that they would not become FB friends with their students or with people that they have power over.  Frankly, I don't think this makes any sense.  I originally got a facebook account because I discovered that my students check it with great regularity.  It has proved a terrific way to keep in contact especially with students who have graduated and gone on.  Personally, I have absolutely nothing invested in maintaining a dignified, professorial type of air in front of my students.  Any of them can see, by looking at my profile, that I am actually kind of a silly person, and I don't care.  Clearly, it doesn't make sense to post calumny or anything else that one is ashamed of on facebook, but I like the fact that it tends to humanize me for my students.  My problem has never been too little authority and distance, but too much.  I find that facebook helps reverse this problem.