The Assessors Are Coming! The Assessors Are Coming! (essay)
It’s that time of decade again, when randomly selected departments at U of All People are faced with assessment. The administration brings in a posse of NAAAAAA experts with credentials bought from the people who sell fake IDs, and has the faculty entertain them for three days while they poke their noses into everything, including Professor Winkle’s Dryden seminar, which no one has disturbed in years. Here’s how the process works, at least in the English department:
Three months before the assessors arrive, the department is galvanized into action by the chair, acting on directives from the dean, obeying the orders of the provost, who bows to the president. “The assessors are coming, the assessors are coming!” shouts the chair from the comparative safety of the rostrum at the semester’s first departmental faculty meeting while everyone else dives for cover. After this warning shot comes the collective indignation of the faculty -- How dare they judge us? We’re in the humanities! -- as the professors go through the Kübler-Ross stages of denial, anger, bargaining, depression, and acceptance.
When everyone has settled down (except for Professor Winkle, who’s settled in for a nap), the chair starts planning the arduous task of self-judgment. The task consists of recruiting three faculty members who blinked at the wrong time, including Professor Winkle, who opened his eyes after his nap. The disgruntled three are assigned to gauge how much the students aren’t learning from the department’s courses.
What are the standards, criteria, methods? The Renaissance contingent proposes noble goals, such as achieving wisdom and learning to appreciate a Shakespearean sonnet, but no one wants to set the bar too high, or the assessment will be that this department needs to pull up its socks.
The faculty debate setting the bar absurdly low: for instance, that students should learn to read, but there’s no guarantee of students passing that bar, either. After several more meetings and the formation of a committee to oversee the assessment committee, the proposal is that each student should be familiar with the terms literature and irony; must know how to put together an argumentative essay proving that Shakespeare was a great writer; and should have enough literary history to realize that 1800 came after 1564, and that both are before 1922. These arbitrary criteria, once insisted upon, achieve a solidity as satisfying as trompe l’oeil papier-mâché walls.
The methods for data collection are decided by the assessment committee, eager to pass on responsibility to other, unwilling faculty. The methods involve snatching away student essays for disappointed analysis: counting how many times the words in my personal opinion and irregardless appear in the essays, seeing whether the arguments hold water (Professor Winkle performs that job over the sink in the fourth floor men’s restroom), and checking for spelling and grammar, assuming that the faculty are up to it.
As an extra concession, the department tracks alumni/ae to see whether anyone actually used the English major to wangle a job; and contemplates giving an exit exam to department seniors, though the offer of free pizza to anyone who’ll sit for the exam gets only three takers. The sample questions include references to periods, movements, literary terms, authors and works, and seven questions on Dryden. The sample size of all the data varies from a dozen to one faked reply by Professor Winkle.
Other creative assessment methods involve tossing the student essays downstairs to see which go farthest, and throwing the I Ching. To tabulate the results: charts with percentages look good, as do bulleted lists, though the superimposition of one over the other is probably (too late) a poor decision.
Tension mounts till the assessors arrive, at least one in a rumpled brown business suit, all looking as if they haven’t slept since the start of the fall semester. The assessors ask a lot of questions, visit classes, and interview people whom no one ever thought to talk to previously, including Clarice, the custodial supervisor for the liberal arts building. Eventually, they write up a report that recommends a 15 percent reduction in adjunct labor, greater funding for core courses, less departmental internecine warfare, and more attention paid to Dryden.
The report is circulated down the ranks until, months later, it reaches the English department faculty. Since the administration has ignored the implications of the report, the department restricts discussion to only 17 hours, spread out among four faculty meetings.
What rides on all this? Not much till next decade’s visit, when the department scrambles to recall what it did the last time.