IT security problems in the Maricopa County Community College District may have put the personal information of almost 2.5 million students, employees and suppliers at risk, the institutions warned on Wednesday.
Federal law enforcement alerted the district to the problems in April, setting off a review that would eventually unearth vulnerabilities that exposed "sensitive information including individual names, dates of birth, Social Security numbers and bank account information, but not credit card information or health records." The district is not aware of any actual security breaches, however.
MCCCD, which consists of 10 colleges in the greater Phoenix region, has partnered with Kroll Advisory Solutions, a cybersecurity company, to address the vulnerabilities. The district may also replace employees that "did not meet the district’s standards and expectations," according to a press release.
An article in these pages last week, "We Are Not Luddites," by Brooks Kohler, argues that being skeptical of online learning does not make one a Luddite.
Very well, then. I think most academics would agree. If his article had gone on to critique the tendency of tech folks to alienate skeptics of online learning by labeling them backward or hopelessly outdated, I would have been on board.
But Kohler takes a curious turn when he writes that liberal arts instructors who welcome online learning are in a state of “technological hypnosis.” Students, according to Kohler, are in a “fixative trance.” Apparently digital technology is a dangling medallion swinging back and forth, and we are all getting very, very sleepy.
Kohler goes on to describe a “pathetically sad” scene in which “a classroom could be reduced to a rectangle (sic) screen on a distant wall, or thought to be comparable to that of a interior space where a qualified human stands as the moderator before eyes that are watching.” Online learning to Kohler is inherently dystopian, akin to Orwell’s 1984, while the face-to-face classroom is, in contrast, natural and human.
This conversation calls to mind Plato’s Phaedrus. In this dialogue, Socrates laments the technology of writing because he fears it will diminish memory skills if Athenian citizens no longer have to memorize and practice oral discourse.
Worse yet, writing is inferior to speech, according to Socrates, because we can’t argue with a piece of paper like a living person; writing only has the appearance of wisdom, not wisdom itself.
Frankly, I’m not interested in reinforcing such a strict for/against dichotomy when discussing online learning and new digital technologies. I think such binary thinking is part of the problem.
I teach face-to-face, online, and blended sections of composition at a small rural state university and I see strengths and limitations in all three approaches. My online classes look nothing like Kohler’s panoptic nightmare. Or, at least, I hope they do not -- now that I think of it, perhaps students calling me Big Brother isn’t a term of endearment after all.
Kohler does not take kindly to being called a Luddite, yet he suggests teachers and students working hard to make online learning rigorous, academic and accessible are hypnotized dupes attracted to shiny surfaces and entranced by blinking lights. Worse yet, he charges that online learning encourages contingent academic labor and the demise of tenure-track positions when in fact this erosion has been a decades-long process with roots extending long before online learning.
Notice I’ve been using the term “online learning” and not “MOOCs,” the latter against which I harbor a much deeper skepticism, but that’s a story for another time. I highlight this distinction because a sleight of hand occurs when Kohler begins his article by discussing MOOCs only to substitute that digital phenomenon with a more generalized “online learning” later in the same paragraph.
I’m not just splitting hairs. MOOCs and online learning are too often conflated. They are, of course, not the same thing. Suggesting otherwise is merely shoving stuffing into a straw man. The problems of MOOCs do not automatically extend to online learning in general.
A similar game of three-card monte is performed when Kohler uses a generalized “technology” when he really means new digital technologies. This slippage leads to historical and theoretical quandaries.
For example, when Kohler chortles “as if a pen and pad were inherently inferior” he fails to recognize that pen and paper are technologies, and that writing itself is a technology, as Walter Ong famously argued. Conflating new digital technologies that facilitate online learning with technology in general results in a fixed, narrow, and uncomplicated definition of technology.
Again, this isn’t academic hair-splitting. Such a distinction is helpful because it leads our dialogue away from dystopic visions and forces us to confront the fact that even analog technology like Kohler’s “pen and pad” shape how and what we learn.
Because teachers believe that online learning can be a worthwhile experience does not mean that we are hypnotized, nor does it mean that we are chasing fads and abandoning “literature and writing” and a “fine attention to detail,” as Kohler claims.
Instead of charging one another as either entranced by new technologies or a Luddite, we should be cultivating dialogue, criticism and best practices to make online education better.
We should also pay more attention to issues of race, class and access when it comes to online learning. And we should be building space and time into our online courses for students to reflect on their own skepticism and concerns with digital learning. Including students in this dialogue is essential.
I too am skeptical of online learning. However, this skepticism does not lead me away from online teaching, but toward it. I want to make it better. I believe it’s our duty to make it better. Drawing broad caricatures of online teachers and students only reinforces the importance of not devolving into a strict for/against dichotomy in our dialogue.
John F. Raucci Jr. is an assistant professor of English at Frostburg State University.
Sebastian Thrun, founder of the massive open online course provider Udacity, is no stranger to controversy. The Stanford University research professor and Google fellow has previously said higher education in 50 years will be provided by no more than 10 institutions worldwide, and Udacity could be one of them. Thrun dropped another bombshell last week in a profile published in Fast Company, which claimed the “godfather of free online education” had changed course. “The man who started this revolution no longer believes the hype,” the article read. Instead of teaching hundreds of thousands of students in one session, Udacity’s future could look something like the company’s partnership with the Georgia Institute of Technology and AT&T to create a low-cost master’s degree.
In reality, Thrun’s shift is more nuanced. Call it a refinement -- not a loss of faith.
“I am much more upbeat than the article suggests,” Thrun said in an email to Inside Higher Ed. “Over the summer, we had students pay for services wrapped around our open classes, and the results were about [20 times] better when compared to students just taking open MOOCs. We have now built the necessary infrastructure to bring this model to more students, while keeping all materials open and free of charge as in the past.”
Some critics of Thrun’s vision interpreted the article as a bit of poetic justice:
“After two years of hype, breathless proclamations about how Udacity will transform higher education, Silicon Valley blindness to existing learning research, and numerous articles/interviews featuring Sebastian Thrun, Udacity has failed,” wrote George Siemens, associate director of the Technology Enhanced Knowledge Research Institute at Athabasca University. “This is not a failure of open education, learning at scale, online learning, or MOOCs. Thrun tied his fate too early to VC funding. As a result, Udacity is now driven by revenue pursuits, not innovation.”
Beyond schadenfreude, many responses cautioned against taking the profile as a sign that Thrun was abandoning higher education:
“It’s tempting to say good riddance,” wrote Michael Caulfield, director of blended and networked learning at Washington State University at Vancouver.
“Thrun can’t build a bucket that doesn’t leak, so he’s going to sell sieves,” Caulfield wrote. “Udacity dithered for a bit on whether it would be accountable for student outcomes. Failures at San Jose State put an end to that. The move now is to return to the original idea: high failure rates and dropouts are features, not bugs, because they represent a way to thin pools of applicants for potential employers. Thrun is moving to an area where he is unaccountable, because accountability is hard.”
Others said the profile marked a premature obituary for MOOCs, which exploded onto the higher education stage as recently as in 2012:
“After a long period of unbridled optimism and world-changing claims about the transformative potential of MOOCs, journalists are now proclaiming that MOOCs are dead, or at the very least broken,” wrote Shriya Nevatia, an undergraduate at Tufts University. “This is extremely dangerous. Instead of companies taking their ambitious proclamations and working hard to make them true, they say that MOOCs have failed, before they’ve even had a chance.”
Among MOOC skeptics, Audrey Watters, an education writer (and blogger for Inside Higher Ed), cautioned against thinking the format is dead:
“The Fast Company article serves as the latest round in MOOC hagiography: Thrun, the patron saint of higher education disruption,” Watters wrote. “And whether you see today’s Fast Company article as indication of a ‘pivot’ or not, I think it’s a mistake to cheer this moment as Udacity’s admission of failure and as an indication that it intends to move away from university disruption.... So yeah, perhaps it’s easy for many in higher education to shrug and sigh with relief that Thrun has decided to set his sights elsewhere. But if we care about learning -- if we care about learners -- I think we need to maintain our fierce critiques about MOOCs.”
The tech company Intel announced Friday that it has purchased Kno, which produces interactive versions of textbooks. TechCrunch and other tech analysis blogs view the purchase as a significant push by Intel into the education space.