The Pulse podcast features part two of interview with Blackboard's Jay Bhatt


The second part of a two-part interview with Blackboard CEO Jay Bhatt.

The Pulse podcast features interview with Blackboard's Jay Bhatt


This month's edition of The Pulse podcast features the first part of a two-part interview with Jay Bhatt, the chief executive officer of Blackboard.

'Truce' in Battle Over Connecticut State Colleges?

Faculty leaders and administrators of the Connecticut State Colleges and Universities System, who have been engaged in a public war of words over administrators' plans for the system, have reached a "truce," The Connecticut Mirror reported. Faculty leaders have criticized the plan for their lack of input and for what strikes many as an unrealistic view that more online education should be a top priority. The Mirror reported that, at a meeting Friday, administrators agreed that the faculty should have control over curricular moves, including questions of which programs should move online.

System officials were not quoted in the article and did not respond to a request for comment from Inside Higher Ed. Via email, Vijay Nair, a faculty union leader, confirmed the agreement, saying: "In the CSU system faculty has always decided curricular matters, including what is taught online. So this is nothing new. It is important that the Board of Regents president and the faculty leadership have reaffirmed this principle."

Study: Customer Relationship Software Use Growing

Nearly two-thirds of all colleges and universities are using a customer relationship management system for services such as admissions and recruitment, but only one-quarter of institutions say they are fully taking advantage of those systems, according to a report from the American Association of Collegiate Registrars and Admissions Officers. While most respondents said day-to-day tasks were easier to complete with a system in place, many institutions reported that the time and effort required to get a system up and running prevented them from maximizing their use. Another 62 percent of respondents said they don't import data from their CRMs into their student information systems, which could help with institutional planning. Of the institutions that have yet to implement a system, nearly half, or 42 percent, said they are considering it.

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