Frequently Asked Questions | Membership

Frequently Asked Questions | Insider Membership

General Information

Do I have to pay to continue to receive the Daily News Update or read Inside Higher Ed articles?
Not at all. Our membership program does not affect anyone’s access to Inside Higher Ed’s daily news or opinion pieces, including our Daily News Update email. We do not “meter” our site as many other media publications do (e.g. once you've read five articles, you are required to join or subscribe to read more). Membership is intended to enhance your Inside Higher Ed experience by adding more resources and professional development opportunities.

Do you have institutional memberships?
We are currently focused on providing the best possible experience for individual members but stay tuned for updates in the future.

Does joining increase my chances at getting a story or story idea published on Inside Higher Ed?
Membership is intended to be a professional development resource and does not give members priority to pitch ideas or stories to Inside Higher Ed editorial staff. If you’re interested in sharing news with us or writing for us, you can contact [email protected].

 

Technical Questions

How do I reset my password?
Click the "Login" button/text and at the bottom of the login screen, you will see a link to reset your password. If you need additional assistance or do not have access to the email address that you used when creating your account, please contact us at [email protected].

​How do I use my discounts on Inside Higher Ed reports and events?
You must be logged into your account to utilize the discounts. Discounts are automatically applied and you will see the discount reflected in your total. Discounts are not transferable and may only be used by the member.

​I created an account, why am I seeing a message telling me to join?
This can happen if you created a username and password in the system but did not successfully complete payment for your membership. You can use the username and password you created earlier to login. On your user dashboard, you will see a message to join. If you need assistance, please contact us at [email protected].

Payments and Receipts

How do I get a receipt for my purchase?
While logged in to your membership account, navigate to the “Settings and Personal Info” page. At the bottom of the page you will see a section containing a direct download of your receipt.

Can I pay with a purchase order?
If you do not have the ability to pay with a credit card, please contact us at [email protected] and we will assist you.

When will I be billed again?
Your membership renews annually, so you will be billed on the same date you signed up in the following year. Renewal is automatic and we will send you a reminder prior to your renewal date.

How do I cancel my membership? 
Please email us at [email protected] and we will be happy to assist you.

Do you offer refunds?
No. If you cancel your membership, you will still have access to all of your member resources and benefits for the remainder of your membership period, but your membership will not renew on the renewal date.

 

Contact Information

Have a question that wasn't answered here? Please email [email protected].

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