Online learning

Audit urges Education Department to tighten distance education regulations

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The U.S. Education Department must do more to prevent financial aid fraud in distance education, a federal audit says.

Rejecting the for/against dichotomy about online learning (essay)

An article in these pages last week, "We Are Not Luddites," by Brooks Kohler, argues that being skeptical of online learning does not make one a Luddite.

Very well, then. I think most academics would agree. If his article had gone on to critique the tendency of tech folks to alienate skeptics of online learning by labeling them backward or hopelessly outdated, I would have been on board.

But Kohler takes a curious turn when he writes that liberal arts instructors who welcome online learning are in a state of “technological hypnosis.” Students, according to Kohler, are in a “fixative trance.” Apparently digital technology is a dangling medallion swinging back and forth, and we are all getting very, very sleepy.

Kohler goes on to describe a “pathetically sad” scene in which “a classroom could be reduced to a rectangle (sic) screen on a distant wall, or thought to be comparable to that of a interior space where a qualified human stands as the moderator before eyes that are watching.” Online learning to Kohler is inherently dystopian, akin to Orwell’s 1984, while the face-to-face classroom is, in contrast, natural and human.

This conversation calls to mind Plato’s Phaedrus. In this dialogue, Socrates laments the technology of writing because he fears it will diminish memory skills if Athenian citizens no longer have to memorize and practice oral discourse.

Worse yet, writing is inferior to speech, according to Socrates, because we can’t argue with a piece of paper like a living person; writing only has the appearance of wisdom, not wisdom itself.

Frankly, I’m not interested in reinforcing such a strict for/against dichotomy when discussing online learning and new digital technologies.  I think such binary thinking is part of the problem.

I teach face-to-face, online, and blended sections of composition at a small rural state university and I see strengths and limitations in all three approaches. My online classes look nothing like Kohler’s panoptic nightmare. Or, at least, I hope they do not -- now that I think of it, perhaps students calling me Big Brother isn’t a term of endearment after all.

Kohler does not take kindly to being called a Luddite, yet he suggests teachers and students working hard to make online learning rigorous, academic and accessible are hypnotized dupes attracted to shiny surfaces and entranced by blinking lights. Worse yet, he charges that online learning encourages contingent academic labor and the demise of tenure-track positions when in fact this erosion has been a decades-long process with roots extending long before online learning.

Notice I’ve been using the term “online learning” and not “MOOCs,” the latter against which I harbor a much deeper skepticism, but that’s a story for another time. I highlight this distinction because a sleight of hand occurs when Kohler begins his article by discussing MOOCs only to substitute that digital phenomenon with a more generalized “online learning” later in the same paragraph.

I’m not just splitting hairs. MOOCs and online learning are too often conflated. They are, of course, not the same thing. Suggesting otherwise is merely shoving stuffing into a straw man. The problems of MOOCs do not automatically extend to online learning in general.

A similar game of three-card monte is performed when Kohler uses a generalized “technology” when he really means new digital technologies. This slippage leads to historical and theoretical quandaries.

For example, when Kohler chortles “as if a pen and pad were inherently inferior” he fails to recognize that pen and paper are technologies, and that writing itself is a technology, as Walter Ong famously argued. Conflating new digital technologies that facilitate online learning with technology in general results in a fixed, narrow, and uncomplicated definition of technology.

Again, this isn’t academic hair-splitting. Such a distinction is helpful because it leads our dialogue away from dystopic visions and forces us to confront the fact that even analog technology like Kohler’s “pen and pad” shape how and what we learn.

Because teachers believe that online learning can be a worthwhile experience does not mean that we are hypnotized, nor does it mean that we are chasing fads and abandoning “literature and writing” and a “fine attention to detail,” as Kohler claims.

Instead of charging one another as either entranced by new technologies or a Luddite, we should be cultivating dialogue, criticism and best practices to make online education better.

We should also pay more attention to issues of race, class and access when it comes to online learning. And we should be building space and time into our online courses for students to reflect on their own skepticism and concerns with digital learning. Including students in this dialogue is essential.

I too am skeptical of online learning. However, this skepticism does not lead me away from online teaching, but toward it. I want to make it better. I believe it’s our duty to make it better. Drawing broad caricatures of online teachers and students only reinforces the importance of not devolving into a strict for/against dichotomy in our dialogue.

John F. Raucci Jr. is an assistant professor of English at Frostburg State University.

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American adults see online courses as at least equivalent in most ways

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Gallup survey finds majority of adults see online courses as equal to or better than classroom-based courses in several key ways.

California bill on third-party providers is bad policy (essay)

Despite the praise heaped on California Senate Bill 520 by Phil Hill and Dean Florez in a recent panegyric published in Inside Higher Ed, the bill was not the right answer for California’s higher education access woes, and it is a poor model for other states to emulate.

A bill that would open the door to for-profit companies -- including unaccredited “fly-by-night” ones -- to offer courses in the name of a state’s colleges and universities is fraught with danger. A bill that would require a state’s colleges and universities to outsource their core educational function is truly misguided, however well-intentioned the idea may have been. 

That’s the real reason for the huge uproar and the rare universal opposition to California’s SB 520 from those close to higher education -- both faculty groups and the universities themselves.

Let’s be clear about one thing that’s not acknowledged in Hill and Florez’s piece: colleges and universities around the country already allow transfer credit from other universities as long as those courses meet the quality control standards of the home institution. 

That tradition has been in place for a long time precisely to balance the needs of students who often take courses at more than one institution with the needs of the public to ensure quality control and the integrity of degrees from its taxpayer-funded institutions.  The people of California (including employers) need to know that a degree from the University of California, the California State University, or a state community college is just that -- and not something offered by an unknown entity. 

By mandating that state public colleges and universities begin a process of outsourcing its courses, SB 520 would have seriously weakened transparency and accountability in its institutions of higher learning. That’s one reason why the provosts of major universities in the Midwest have argued against similar schemes in their institutions. Alumni and trustees at Thunderbird Business School have also expressed serious concerns about how such a proposed relationship would threaten the reputation of that school and the value of its degrees for all students.

There is good reason for such concern, for cautionary tales about relying on for-profit companies to offer a college’s courses are unfolding right now around the country.  In a December 2012 court settlement, for instance, the New York Institute of Technology was found legally and financially liable for actions of its for-profit partner. More recently, Tiffin University has seen its accreditation threatened because of over-reliance on unaccredited for-profit companies to offer its courses. 

If SB 520 had passed, it would not have expanded meaningful access to quality higher education in the state. But it would have thrown open the door to massive profits for edu-businesses, who are accountable not to the people of California, but to investors and stockholders. No wonder so many CEOs were there to praise SB 520.

Florez and Hill labor mightily to make SB 520 sound bold and innovative, an effort to “wake up [California’s] higher education community,” they say.  What everyone, including the state’s elected leaders, really need to wake up to are the fundamental facts about higher education funding in California. 

According to a report published in February 2013 by Postsecondary Opportunity: The Pell Institute for the Study of Opportunity in Higher Education and titled “State Disinvestment in Higher Education FY1961 to FY2013,” California’s state fiscal support for higher education as a percentage of state personal income dropped by 58.2 percent (adjusted for inflation) between 1980 and 2013. The trajectory is clear: if the current long-term trend continues, California will reach zero in state funding for higher education in the year 2054. 

Unfortunately, as Postsecondary Opportunity’s research demonstrates, many other states are also in a “Race to Zero.”

SB 520 was no “wake-up call” for anyone.  It was, in fact, a dangerous diversion from the reality that there is simply no substitute for public investment in higher education, and there is no single cheaper teaching modality or low-cost “magic bullet” that will meet our need for qualified college graduates.

With all that is at stake for the futures of millions of students and for our country, we need to take a harder look at so-called “innovative” solutions that make the old promise of “something for nothing.”

This essay was written by the steering committee of the Campaign for the Future of Higher Education, a coalition of faculty groups.

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Stanford teams up with edX

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Stanford University, birthplace of two MOOC companies, decides to work with a nonprofit started by MIT and Harvard.

Noodle buys Lore LMS to help colleges take programs online

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Company established by founder of Princeton Review buys nascent e-learning platform, as part of plan to help colleges use technology to lower tuition.

Pulse podcast features interview with undercover online student

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This month's edition of The Pulse podcast features an interview with Gwen Burbank, an administrator at St. George’s University in Grenada, West Indies, who went undercover as an M.B.A. student in the university's online program.

Tips for college leaders to make online programs work

While many of us spent 2012 writing, reading and debating about whether massive open online courses (MOOCs) will forever change American higher education, Richard Linder was quietly and methodically becoming what historians will no doubt cite as America’s first true MOOCer. For the past four years, the 21-year-old , who left his home at age 16, was cobbling together enough MOOC-like online courses to earn an associate degree for under $3,000 -- with not one of the MOOC-like courses being taught by an accredited college.

The truth is that MOOCs are just a small and largely undefined “pebble” within online education; yet this pebble has caused a ripple that has turned many campuses on their heads and nearly cost a president her own. That president, like many college presidents today, faces what could be called “The No Wake Syndrome,” whereby key institutional stakeholders demand leadership and action on a host of mission-critical issues, yet are not willing to accept the wake caused by change, albeit small, that will ensue as a result of the action.

E-learning is one such issue; one such wake.

Having helped build one of the most successful online degree programs in higher education, it is worth sharing a few thoughts and suggestions with other like-minded institutional leaders seeking to find their way in the online world, including how best to prepare their stakeholders for the wake that will undoubtedly follow.

Over the years, dozens of college presidents have asked how Drexel University built such strong and scalable online programs. The answer is simple: it’s having the will and knowing the way.

The Will

It all starts with an open and honest discussion. We’ve learned from history that when a ship is taking on water, it does little good for the captain to simply order the band to play louder; hope is not a strategy.

Future economic and political circumstances will fundamentally change the role of a college president from one of building more buildings and growing their endowment, to one as lead advocate for the fundamental transformation of the institution’s core academic product and, in doing so, taking the hit from the “wake” of change that will undoubtedly come fast and hard from defenders of the status quo (see illustration).

Suggesting, for example, that your institution may someday offer or give credit for a $15 MOOC course, when your institution’s financial model is based on much-needed tuition revenue from large enrollment, introductory courses (e.g., Psychology 101) is both fiscally suicidal and morally disingenuous. Just ask the folks at Moody’s who recently issued a negative outlook for the entire higher education sector, stating their concern for the “ potentially destabilizing trends like the rise of massive open online courses."

The fundamental question that must first be addressed (and consciously built around) is: “Why are we doing e-learning?”  Is it to increase tuition revenue?  Decrease costs? Create greater access? Allow greater flexibility for our students? Experiment with new pedagogical approaches to teaching and learning, so as to better educate a different generation of students? All of the above?

Without a clear and unwavering “will,” it makes little sense for a college president to discuss the “way,” because ultimately the senior no-wake proponents on campus will delay and/or sabotage any meaningful e-learning strategy.

The Way

Once the will is established, it’s time to communicate the “why” to key stakeholders from the top to the bottom of the organization, including board members, faculty, deans, students and alumni. All must understand the risks and benefits involved in advancing an e-learning strategy. By the same token, all must understand the risks of NOT advancing one.

The key to succeeding is to incentivize faculty and senior staff. Those colleagues who help should be compensated through the sharing of tuition revenue generated from online courses and/or financial support for scholarly activities, such as paid attendance at professional conferences, new lab equipment, etc.

These same individuals must be engaged in defining and ensuring the highest level of quality of the online student experience, to include course development standards, teaching expectations, proper advisement and support services. The focus, above all else, must be on student-faculty engagement, both in and outside of the course.

Related and essential to a successful and scalable online program is a measurable retention strategy. While retention figures for online students are hard to come by, it’s generally agreed that much more attention and greater accountability is needed in this area. A baseline for retention must be established (certainly no lower then the baseline for on-campus students) and a retention “dashboard” created to enable the provost to monitor all online programs.

Here we all could take a few best practices from for-profit colleges, who learned long ago that it is cheaper to retain an existing student then it is to recruit a new one; not to mention their ethical obligation and the fact some risk losing their national accreditation for failing to maintain high retention rates.

For those institutions just jumping into the e-learning sector, it requires the thoughtful use of both internal and external resources, including independent marketing research. Much like diving into an unknown swimming pool, unless you know where the deep and shallow ends are located, you risk either drowning or breaking your neck. Here the careful use of third-party vendors and consultants to properly assess your institution’s market niche is typically a good expense.

Final Thought

George Orwell once wrote, “To see what is in front of one’s nose needs a constant struggle.”

The struggle for today's college presidents is having the courage to navigate their stakeholders away from the no-wake syndrome and toward a more personalized, technologically advanced and affordable online degree program.

Let’s hope that that Mr. Linder’s actions will serve as good reason for the struggle, as nothing less than the future of our profession, and our nation, is at stake.

Author/s: 
Kenneth E. Hartman
Author's email: 
kenhartman@kenhartman.com

Kenneth E. Hartman is a senior fellow at Edventures and the former president of Drexel eLearning at Drexel University.

Public universities use MOOCs to steer students to traditional credit pathways

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Nonelite public universities are trying to tap into the MOOC excitement to direct students toward traditional credit pathways, generating revenues along the way.

Essay on what professors can learn from MOOCs

Educators create online courses for the same reasons that they became teachers to begin with: to educate students, broaden their awareness of the world and thereby improve the students’ lives. And with massive open online courses (MOOCs), educators can now reach many more students at a time. But MOOCs offer many other benefits to the education community, including providing valuable lessons to the instructors who teach them.

Online courses inherently allow students to create their own pathways through the material, which forces educators to think about the content in new ways. And MOOCs offer professors fresh opportunities to observe how their peers teach, learn from one another’s successes and failures and swap tactics to keep students engaged. This is, in turn, makes them better teachers.

MOOCs are still the wild west of higher education, and there is no “one size fits all” approach to building one. At Coursera, we’ve been working with educators as they experiment with designing courses for this new format, and for a student body of unprecedented proportions. (For example, Duke University’s Think Again: How to Reason and Argue by Walter Sinnott-Armstrong and Ram Neta has more than 180,000 enrolled students.) We’re reimagining many aspects of what it means to teach a course, ranging from lecture delivery, to assignments, to strategies for engaging the online community of students.

While there are many resources for teachers to learn from when approaching online education, we’ve become aware that there is still a need for a central space for professors to share successful practices, ask each other questions, and showcase examples of what’s worked and what hasn’t in their online classes. Recently, we launched a course called Teaching a MOOC, open to all of the professors on the Coursera platform (we’ll be launching a free, public version soon). It functions like any of the courses we offer, including video lectures that offer guidelines for developing an online course for the first time, discussion forums and a gallery where professors can see examples from other classes. And that’s just the tip of the iceberg.

An educator who’s been teaching in a traditional classroom format faces many challenges and unknowns when creating an online course. The lecture creation process is different. The peer-graded homework is different. The process for managing your “classroom” is different. Even the copyright law requirements are different. Jeremy Adelman, a Princeton University professor who teaches A History of the World Since 1300, explains, “When you lecture into a recording box, it’s different from lecturing to students in person. I have a teaching style that relies on energy from students, and I had to figure out strategies that would transcend [that style] for my class on Coursera.”

Adelman discovered that in putting his course online, he became more focused on what students are experiencing, even though he wasn’t in direct contact with them. “When I lectured, I had to ask myself at all times ‘What is it that I want my students to learn?’ In the old-fashioned lecture hall I was an entertainer, more self-focused rather than teaching-focused, but I was not conscious of this dynamic until I put a course online for the first time,” he says. “For me, the lectures alone were a source of continuous learning and adaptation.”

Throughout the entire MOOC creation process, educators must constantly be student-focused, figuring out what is the most useful content for their students to experience next. With no admissions office, online students are vastly more diverse than the students in a typical college classroom. They vary in educational background, learning ability, and culture. Students are also at different points in their life, and range from teenagers to working professionals to retirees, and may have different learning goals. Educators have to make classes accessible without underestimating student ability.

Stanford professor Scott Klemmer was pleasantly surprised by his experience teaching a Human-Computer Interaction course. His class was the first to use peer grading (in fact, he worked with Daphne Koller and me to design Coursera’s current peer assessment system). After using self-assessment for six years in his class at Stanford, he thought there was “no way” that he could expect students to handle self- and peer-assessment online.

“But it worked amazingly well,” Klemmer explains. “When we surveyed students at the end of class, one of the things they rated highest, in terms of what taught them the most, was the act of assessing peers -- they found it extremely valuable. I put a huge amount of time into designing course materials based on rubrics and assessment techniques that I taught in my Stanford class on campus; I had no idea what it would mean to translate that into the online world.”

There has always been a tendency in distance education to focus on the physical barriers -- the distance between the professors and the students, and between the students themselves. Many people, including those in academia, believe there to be a broadcast quality to online lectures, with one person delivering lectures to students behind screens, where they can’t engage directly with the professor. They wonder, “If the professors don’t see their students, how can it be teaching?”

But through today's technological advancements, online courses are very much alive. They are part of an ecosystem that, if nurtured through community discussion forums, meetups, e-mails, and social media (like Google+ hangouts), can flourish and grow. This allows each class’s community to take on a life of its own, with a distinct culture that’s defined at least as much by the students as the instructor, and which even skillful instructors can only guide, but not control.  Nearly every instructor that I’ve spoken to has been surprised by the  deep desire of students to connect with each other as well as with the teaching staff and professor. 

University of Michigan professor Eric S. Rabkin found his experience teaching Fantasy and Science Fiction: The Human Mind, Our Modern World incredibly enriching. “I had not anticipated the kindness and excitement I see in this large body of participants. Despite the potential for impersonality, I have received emails of thanks, of enthusiasm, of discovery. I have replied to some of those and some of my replies have been re-posted to the forums by the recipients. The community knows I care and, at first astonishingly to me, cares back. They care enough not only to spend time with each other but to share their experiences, some even through blogs of their own, with the wider world,” he says. “Amazingly, this feels somehow like a family. Not like a nuclear family, but like a suddenly discovered distant city brimming with eager cousins one had never known before.”

“I have been [teaching] the same way for years -- for decades and decades -- without being mindful of the changes in technology, the changes in our students. Online courses blow up the old conventions. But I think it will take us a while to figure out what works and what doesn’t work,” says Princeton professor Jeremy Adelman.

University of Pennsylvania professor Al Filreis, who teaches Modern & Contemporary American Poetry, says that teaching online has given him his “most extraordinary pedagogical experience” in 30 years of teaching. “The course is rigorous and fast-paced, and the material is difficult, but the spirit of curiosity and investigation among the students produced very good results,” he says. “Several eminent poetry critics joined the course to rate the quality of the students' critical writing and came away very impressed -- and surprised. We discovered that a qualitative, interactive humanities course can indeed work in the MOOC format."

With MOOCs, there is so much more potential for educators to go into each other’s classrooms and share resources with their peers.  We’re seeing this happen more and more, especially when it comes to professors adapting online course structures from other professors.

“Online education means that I have shared more stories with fellow professors about teaching than I had in the eight years I’ve spent teaching on campus,” says Stanford professor Scott Klemmer.

We might not have an answer to the question “What defines a high-impact MOOC?” just yet, but universities and professors who have taken the plunge are constantly learning and growing from their experiences. And what we’re seeing emerge from the trenches is an exciting new breed of education.

Author/s: 
Andrew Ng
Author's email: 
info@insidehighered.com

Andrew Ng is a co-founder of Coursera and a computer science faculty member at Stanford University. He is also director of the Stanford Artificial Intelligence Lab, the main AI research organization at Stanford. In 2011, he led the development of Stanford University's main MOOC platform, and also taught an online machine learning class that was offered to over 100,000 students, leading to the founding of Coursera. Ng's goal is to give everyone in the world access to a high quality education, for free. His Twitter handle is @AndrewYNg.

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