Imagine that, instead of a college education as we now know it, we substituted a test-preparation course of study such as those offered by companies that prepare students for the SAT, ACT, and similar tests. The rationale for this course of study would be that the purpose of a college education is to improve performance on narrow cognitive assessments such as these. From this point of view, it makes sense that we cut to the chase. Instead of students studying English, history, mathematics, or science, they rather will prepare to do better on more advanced versions of the narrow cognitive tests used for college admissions. If the goal is to improve scores, why not teach directly to the tests?
When the goal is posed this way, few people probably would accept the substitution of test preparation for a genuine college education. It seems ill-advised. Yet the dominant trends in assessing learning in college might lead one to believe that, whatever educators may think, some of them act, perhaps inadvertently, as though this substitution of test-preparation for education would be a good idea. Which is to say: Oops, we already are moving in this direction!
Partially in response to pressure on the academy for accountability from the Spellings Commission, hundreds of institutions and entire state systems of higher education now assess learning in college via a standardized test, such as the Collegiate Learning Assessment (CLA), the ETS Proficiency Profile (ETS-PP, formerly the MAPP), or the Collegiate Assessment of Academic Proficiency (CAAP -- an ACT product). The CLA is intended to measure critical-thinking skills. The ETS-PP measures skills in critical thinking, reading, writing, and mathematics in the context of the humanities, social sciences, and natural sciences. The CAAP has modules measuring reading, writing skills, writing essay, mathematics, science, and critical thinking.
These are all rather valid and reliable tests, insofar as they go, but they are narrow in what they measure. They achieve their reliability in part because they focus their assessments so narrowly. (So-called “internal-consistency reliability” rises to the extent that a test narrowly measures just a single construct.) So psychometrically, the tests are reasonably good ones. But the issue discussed here is not how “good” the tests are, but rather, how well they are used--whether they have sufficient breadth adequately to serve as measures of learning in college.
Tests such as the CLA, ETS-PP, and CAAP measure skills similar to those measured by the SAT or ACT and are highly correlated with these tests. Moreover, data collected by the Voluntary System of Accountability (VSA) show the CLA, ETS-PP, and CAAP to be very highly correlated with each other. Other research by Douglas Detterman and his colleagues has shown that tests such as the SAT and ACT are highly correlated with IQ, meaning that, in the end, all these tests largely measure the same thing -- what psychologists call “general ability,” or g. What then can we conclude from scores on such tests?
A recent book, Academically Adrift, concludes that students learn frightfully little in college. Its conclusion is based in large part upon small or nonexistent gains on the CLA. The authors of the book point out several important areas of genuine concern, such as lack of study time and writing experience on the part of college students. These worrying areas of concern should not be ignored. But the book’s conclusion that higher education is “academically adrift” does not fully follow from its primary data. Although the authors recognize some of the limitations of their data, these limitations may not be fully recognized by readers and certainly have not been appreciated by reviewers. What is missing?
According to a carefully researched report recently released by the Lumina Foundation, in which is presented a “degree qualifications profile,” there are five areas in which college students should make demonstrable progress while in college: broad, integrative knowledge; specialized knowledge; intellectual skills; applied learning; and civic learning. Lumina further lists five intellectual skills: analytic inquiry, use of information resources, engaging diverse perspectives, quantitative fluency, and communication fluency. But one could consider an even more diverse set of kinds of intellectual skills. Consider four important kinds of thinking:
Analytical thinking. The tests measure reasonably well analytical (or critical) thinking, somewhat narrowly defined. This kind of thinking is important in being able to analyze an argument, evaluate an article, or compare and contrast two ideas. Hence it is quite proper that the tests should measure this kind of thinking.
Creative thinking. We as college teachers and administrators want students to learn not only to analyze and evaluate what they read, but also to go beyond what they read — to think creatively. Indeed, often our biggest complaint is that students have trouble getting beyond the book. Tests such as the CLAdo not measure creative thinking.
Practical thinking. Students can learn in a way that produces good test results but then find themselves unable to use what they learn in practical settings. They could get an A in Spanish but be unable to speak the language; or an A in statistics but be unable to analyze their own data; or an A in English or history but be unable to persuade people to take their ideas about world events seriously. Tests such as the CLA do not measure practical thinking. Although the CLA uses scenarios that come from everyday life, it does not use scenarios from the students’ everyday lives, so the problems are, to the students, nevertheless relative abstractions.
Wise and ethical thinking. Students need not only to acquire a knowledge base, but also learn how to direct this knowledge base in an ethical way toward a common good — one that balances the student’s own interests with other people’s interests and larger interests, over the long as well as short terms. Tests such as the CLAdo not measure wise or ethical thinking.
The importance of these four kinds of thinking has been well established through research on successful functioning in real world educational and employment contexts. Individuals need creative thinking to generate new ideas, analytical thinking to ascertain whether their ideas are good ideas, practical thinking to implement their ideas and convince others of their value, and wise and ethical thinking to ensure that their ideas help to achieve a common good.
The CLA — the measure used to establish the findings presented in Academically Adrift -- at best measures one fourth of these essential intellectual skills. But it measures only a minuscule portion of the total range of outcomes highlighted in the Lumina Degree Qualifications Profile.
Creators of tests such as the CLAview themselves as assessing critical-thinking skills in serious contexts. But they are not the students’ real-world contexts, and moreover, they are not the rich contexts in which students are taught to think in the academic disciplines they study. The reason that students "major" in a discipline is not just to learn the content knowledge of that discipline but also to learn to think deeply in the context of that discipline: How, for example, would a physicist, or sociologist, or historian, or educator, or business executive think about a particular problem? Moreover, the Lumina Degree Profile turns a spotlight on the importance of integrating knowledge across multiple disciplines and multiple sites of learning — informal as well as formal.
One might argue that, in the first two years, most students do not yet major in any discipline. Even for those students who take two years of general education courses in multiple areas of study, however, the goal is to steep students in rich intellectual disciplines and their modes of inquiry. But the thinking measured by the CLA and similar cognitive tests pays no attention to the rich conceptual knowledge fostered in the disciplines.
Moreover, although we like to think that the main agenda of college is for students to learn formal disciplinary knowledge and to think with it, arguably, the agenda is as much for them to learn tacit knowledge — to learn the ropes, so to speak. Tacit knowledge is procedural. It deals with how you manage yourself so as to accomplish your goals and stay out of trouble, how you form relationships with people and network effectively, how and from whom you seek help when you need it, how you decide whom you can trust and of whom you should be suspicious, how you meet the demands of an organization (collegiate or otherwise) while maintaining a meaningful life, and so forth. These outcomes are largely the result of learning outside the classroom; so really, all those activities outside the classroom are not necessarily a waste of time or even time ill-spent. The Lumina Degree Qualifications Profile underscores the role that informal learning plays in developing essential competencies. But these skills are not measured by the CLA and its sister tests.
Of course, some will question whether the Lumina Foundation guidelines provide any kind of reasonable framework. But the leading organization for the promotion of the liberal arts in the United States, the Association of American Colleges and Universities, proposes through its Liberal Education and America’s Promise (LEAP) initiative the following critical areas of student progress: knowledge of human cultures and the physical and natural world; intellectual and practical skills; teamwork and problem solving; personal and social responsibility; and integrative and applied learning. These so-called “essential learning outcomes,” developed through a broad dialogue with the higher education community and with employers, are similar to those of the Lumina Foundation’s DP. Indeed, its similarity to the LEAP essential-learning outcomes is one of the strengths of the Lumina framework.
This nation made a serious mistake in introducing well-intentioned but poorly executed legislation, the No Child Left Behind Act, which has turned many of our elementary and secondary schools into glorified test-preparation centers. Do we dare now do the same for colleges? Do we really want to make preparation for narrowly conceived cognitive tests the primary goal of a college education? Or do we want to broaden assessments, such as performances and portfolios, perhaps in addition to the narrower assessments? If we limit ourselves to narrow measures, we can say good-bye to our hopes to develop an internationally competitive, creative and ethical society. We instead can say hello to creating a nation of excellent test-takers who will shine, but only in some dystopian world in which achieving high scores on tests is the measure of one’s contribution to society.
Ultimately, the goal of college education is to produce the active citizens and positive leaders of tomorrow — people who will make the world a better place. Narrow tests of cognitive skills do not measure the creative, practical, and wisdom-based and ethical skills that leaders need to succeed. We can and truly must assess much more broadly.
Robert J. Sternberg is provost, senior vice president and professor of psychology at Oklahoma State University, and a member of the board of the Association of American Colleges and Universities. The views expressed in the essay are entirely his own.
On a personal note: My students this semester knew I was writing about my experience teaching while serving as a college president. Several times as we approached the end of the term, I shared with them that I had learned a lot this semester and would miss them. One student in the class expressed surprise -- he had not thought about my learning during the semester. This last column is an effort to explain something about the co-learning that transpired. In a sense, this is a “thank-you” note to my students.
They say that if you really want to learn something, teach it. Even though I have now led an institution of higher education for almost three years, leadership was not a subject I studied in any systemized way. Perhaps I chose, consciously or not, to teach a course in leadership and gender because I wanted and needed to learn more about leadership.
The old saw is right. I did learn. What follows are three of the many lessons learned.
Lesson One: Reassess Regularly
We undertook an exercise on the first day of class in which students wrote on index cards the three essential qualities they thought were most important for successful leaders to possess. They then sealed the cards in envelopes addressed to themselves. I did the exercise with them.
My start of the semester three words were: Problem Solver, Inspirational and Open (defined as flexible).
Our last class involved revisiting the envelopes and considering whether now, after all the readings and conversations and exercises, we would change the initial words chosen and select others to replace them and if so, why. At the end of the semester, I did not even recall my chosen words from the first day of class.
The majority of the class wanted to change at least one or more of the initially chosen three words. I was among those who wanted to change two completely and one partially.
My new three end-of-semester words were: Creativity, Strength, and Openness (defined as capacity to grow and change).
What does that alteration in word choice say about what I learned?
I believe it signals that, because of the course and my conversations with students, I was regularly reflecting on what it takes to lead, particularly in a changing world. It suggests that my approach to leading is evolving. I would hope that if I were to complete the same exercise a year or two from now, I still might change some of the words. Leadership is not easy; neither is reflecting honestly about it.
I remember a program I attended decades ago when I was a new law professor. David Vernon, a senior and much beloved law professor at the University of Iowa, was charged with speaking to us about our prospective scholarship. He said something that has stayed with me: Whatever you write now, no matter how good you think it is, you should re-examine it 25 years from now and if you have not changed your mind about that early piece you wrote, you have not grown sufficiently as a scholar.
Not bad advice for professors and presidents: one’s thinking really does change over time, and it is not a reflection of lack of quality at the beginning.
Lesson Two: Mentors Reside In Unexpected Places
I recently had to write remarks for Commencement. It is something I like to do but I was struggling to find the right way to explain what it means to succeed and how we should define and then measure success in our ever-so-complicated world. I was searching for some pithy words written by a famous person, some insights, some something that would provide new graduates with guidance.
At this same point in time, I was grading exams. One of the students wrote about success as part of her final exam answer, and she referenced words from an interview she had conducted earlier in the semester as part of the class. The person interviewed was a Southern Vermont College Trustee.
Inspiration struck: At Commencement, I would use the ideas spoken by an SVC trustee and written by a graduating SVC student. The student and trustee had become, in essence, my teachers. Another example of co-learning. The quoted trustee’s words were:
“I believe we need to encourage innovation and risk-taking; they are imperative to success. You cannot only look toward well-known leaders for great ideas. You can generate them yourself. In addition to taking risks, you cannot be afraid of failure. It is important to take chances, be brave and have confidence in your beliefs.”
The only thing I added to the student/trustee message in my remarks was that I knew our students could carry out these important tenets; I knew it based on my personal knowledge of them, knowledge gained as their professor.
This reinforced for me the obvious point that leaders always need mentors but it also gave me a new twist: sometimes leaders find unlikely mentors in unexpected places -- including a classroom.
Lesson Three: Be bold.
As a professor, I had always been puzzled by exams and was concerned on two fronts. First, I wondered whether any exam I wrote was actually a good measure of the learning I wanted students to do during the semester. Second, I thought that the studying for the exam was often more important than the exam itself. While teaching law, I fantasized about having 100 first year law students enter an exam room and read something like this when they opened their exam:
There will be no exam in this course. You have studied for the exam and that is what counts. Thank you for working hard to master the material we covered this semester. I enjoyed teaching you. I have two hopes: I hope you learned more than you expected, and I hope that what you learned stays with you as you enter your chosen profession.
Of course, I never did that -- for lots of reasons. Law schools tend to be pretty conservative places. There is often no graded work during the semester and so no way to give any grade other than through a final exam. I suppose, too, that some of the more competitive students might have had their feathers ruffled -- perhaps with good cause.
But the real reason I never did this was that I was not daring enough.
When it came time to write my take-home exam for my course this semester, I thought that if there ever were a time to be daring, it was now. So, I gave an exam of the sort I wished I had been able to take as a student: I gave the students identical gray bags, each filled with five distinct objects, and I presented them with a set of problems involving a stodgy clothing manufacturer that was in financial trouble and asked them to solve the problems using the items in the bag as inspiration. One student suggested creating a line of hip baby bunting inspired by the large brass safety pin that was in the gray bag and a line of doggy duds inspired by the spotted Dalmatian-like thread that was also in the bag. Not bad.
That exam experience made me appreciate that I cannot be afraid to try something out-of-the box as a president. If there ever were a time when being daring was possible, it is as a leader.
I appreciate that it is easy to take the opposite approach -- to be conservative and even timid, particularly in tough economic times. But, as the exam I gave my students showed me, leadership is about being bold and it took teaching a course on leadership to embrace that reality more fully.
I will not be teaching a course during the 2009-10 academic year. It is not because the experience was unmemorable or unproductive. It was both enjoyable and productive, and judging from the course evaluations, the students had similar positive experiences.
Instead, I will teach without a formal classroom, as part of what I do every day. That way, I won’t have the preparation struggles I experienced this past semester; I won’t need to grade papers throughout the semester and exams at the end; I won’t be conflicted about competing events and scheduling snafus.
That said, I plan on remembering the exam that I always wanted to give as a professor and the one I actually did give as a president.
That should keep the professor part of me contented -- until academic year 2010 --11. I have already asked the provost to schedule me to teach again. I already know the topic of the course: leadership.
Karen Gross is the president of Southern Vermont College.
Note: This is the second in a three-part series on a college president returning to the classroom.
It seemed like a very good idea: re-enter the classroom to remember what education is truly about, to test out some of my hypotheses about our students and to assimilate new ways to provide them with the best educational experience possible. How hard could it be, I surmised.
Very hard is the answer. Much harder than I thought.
When the first installment of this series appeared, some readers commented that teaching takes time -- both actual time (in and out of the classroom) and psychic time. Presidents have busy schedules, with lots of travel and multiple commitments off campus. The current economic situation has heightened the presidential burdens. Just getting updated on the stimulus package and recent amendments to the Higher Education Act is almost a full-time job.
Despite my best efforts to stay ahead of the students and complete the reading and class preparation well in advance, I find it a challenge. I prepare later than I would like (sometimes the night before, or even the day of, class). Before I actually prepare, I am concerned about my impending lack of preparation!
As if the pre-class anxiety were not enough, I have post-class anxiety when I self-reflect on what I could have done better. I blame my lack of preparation for some of the defects I observe in the course, although to be fair, when I was a full-time academic, I assumed similar blame when I had plenty of preparation time. My wonderful husband assures me that whatever I may be sensing in the classroom, the students are still getting a valuable educational experience. SVC’s provost and a department chair, both of whom sat in on one class, agreed.
Despite the challenges, I have learned a great deal thus far. Indeed, in some respects, I have learned more than I anticipated. Some concrete examples:
Student Interaction and Viral Benefits
I knew that, through teaching, I would get to know students in a different way. I now get e-mails from students regarding assignments, as well as occasional visits and hallway chats; nothing novel here but I like the interaction. The retired college president Roger Martin, who recently lectured on the Southern Vermont campus, expressed that one of the joys he had when he enrolled as a first year student on another campus was the opportunity to connect with students – something he had missed as a president. (Martin’s book, Racing Odysseus, is well worth reading.)
What I underestimated were the viral benefits of my teaching: my students talking about the class, “Leadership and the Role of Gender” to other students and to faculty.
In the short span of time since the semester started, people are chatting about my course, particularly some of the “out-of-the-box” exercises we do during class. One exercise involved giving each student a small, battery-operated flashlight at the end of a discussion on different approaches to problem solving.
They were then assigned to work in groups using the flashlight to demonstrate what we had covered in class.
Some students took the flashlights apart and built models of thinking. Another group drew different designs to demonstrate problem-solving strategies by tracing the flashlight. Two groups could not figure out what to do with the flashlight. After discussing what the groups did (or did not do), I shut off the lights (this is an evening class) and all students immediately turned on their flashlights. I could then make the point that, with a common object (a flashlight) in a well-know setting (darkness), we know what to do with the flashlight. But take a familiar object and use it in an unfamiliar place – and the assignment is more difficult. As leaders, I observed, we need to take known skills (hopefully honed in college) and apply them to new, as distinguished from common, situations – and therein rests the skills of true leaders. Across the campus, a wide range of people had heard about the flashlight exercise.
The flashlights had shed light – literally and figuratively.
Faculty Realities Learned First Hand
Through teaching, I have observed some of our internal collegiate processes at work. Some of what we do, well-intentioned to be sure, is hard on faculty. For example: we ask for communication between professors and the athletic department as a way of giving coaches a sense of how all our student-athletes are doing in their classes. This is done via email with an attached form that must be completed and returned to the athletic adviser. When I received the form for a student in my class, I thought about the professors who get many of these forms. (To be honest, I took advantage of my position and had my assistant complete the details after I gave her the basic information.) There is no way a president can appreciate processes in this way, were he or she not teaching.
I had an epiphany recently about faculty adoption of service learning initiatives in the classroom. I appreciate the importance of linking student classroom learning to the larger community; such connections enhance the educative experience on a number of levels and provide an important message about giving back. Yet, six weeks in, I realized I had not formally integrated a service learning component into my own class!
I became poignantly aware of the omission at a service learning conference at which I was giving the keynote address, and an attendee observed that part of the difficulty of service learning is convincing faculty to employ it in their classroom. What benefit there would be, she observed, if there were clear signaling from the top.
This was one of those “yipes” moments when I realized I had missed the opportunity to model an educative approach within my own class. Initially, I decided to remedy that defect immediately. But, as our wise provost observed, a service learning component is not precisely that kind of thing that one just adds into the mix after the fact; it requires much more thought. That said, I am adding a piece to the course this semester where the class and I will take our lessons on leadership into the larger community -- sharing our strategies with some local women’s organizations. Lesson learned: making service learning a true piece of the curriculum requires more than just passive endorsement. It requires not just “talking the talk but walking the walk.”
Meeting the Challenges of Creating Critical Thinkers
Perhaps the biggest insights I have had revolve around how to improve our students’ critical thinking skills. Many people, within our institution and elsewhere, lament that college students are not well prepared, suggesting that they do not have sufficient reading comprehension and analytic skills. It is easy for us to blame this on a lack of preparation in high school. The old saw goes something like: “I teach the material; they just don’t learn it.”
I believe that there is no real purpose in blaming high schools (unless one is planning to return to a high school setting and seek reform there.) Instead, we need to find better ways to teach today’s students.
Until I started teaching this semester, my experience for the past two decades was limited to graduate education. Based on my experience with undergraduates so far, though, I am more firmly convinced that students can develop critical thinking skills.
Finding strategies for enabling students to delve deeper is not easy. It calls for determining, often creatively, how to communicate and share material. I have already tried several strategies, mostly drawn from legal education; some have worked better than others.
In a recent exercise I call “myth rebutting,” students proffered answers to questions that call for data (usually guessing) and then I proffered the actual answers. We then discussed the disparities between what they perceived and reality, probing the rationale (plentiful) for the gaps. In this instance, we discussed why the data revealed such a low number of women leading Fortune 500 companies, Fortune 100 companies, non-profit organizations, and colleges and universities.
What we did next was “call the question,” writing a paragraph, individually and collectively, that sought to provide nuanced and multifaceted answers to why the data were what they were and why the student perceptions failed to mimic reality. What emerged was an approach – a structure – for responding thoughtfully to questions, an approach to thinking more deeply about issues.
We made real progress, and we’ll keep working at it.
I could go on sharing more of the more plentiful lessons learned but it is time to stop writing and prepare for class. Once again, I am not yet prepared.
Karen Gross is the president of Southern Vermont College.
It was last official day of the semester. I had just finished recording my grades. Suddenly a wasp wafted into the office through an open window. The reincarnation of a student I had once flunked? No time to jest. What to do? I couldn't leave quite yet, as I regularly used to flee a former office, only to greeted the next morning or afternoon by wasps who had proceeded to take up residence there, until I had to kill them with cans of insecticide. This day, though, I didn't even have a fly swatter.
Perhaps in the closet of the custodian there was something. I left my office, and asked one of the secretaries in the outer office. No key, no luck. But wait. One of my students -- I had just a couple of hours ago decided to give him a "B" instead of a "C" -- chanced to be present. He offered to deal with the intruder for me. I hesitated. This might mean he would feel entitled to ask about his grade. Yet it sure would be nice to get rid of that wasp.
The student accompanied me to the office, spotted the wasp buzzing around the ceiling, took off his shoe, stepped on a chair, and dispatched the insect with one no-nonsense swat. Awhile ago, it had taken much more time for me to decide about his grade. Please, don't ask me now, I said to myself. To the student, I offered profuse thanks as well as nervous self-consciousness about my own fear of wasps.
"Sure, no problem," he shrugged, continuing out the door and then a short distance down the hall. Were we going to avoid the fateful question (with its attendant suspicion that the student had helped only in order to ask it)? No, we were not. He abruptly turned and asked in a sort of plaintive voice: "By the way, do you think I could see my grade?" Damn! I wished I could have taken off my shoe and swatted the wasp myself.
Is there a right way to answer the question? I've hated it since I began teaching, and not just because, at the instant of its utterance, the moments of teaching and learning fatally collapse into grading and being graded. In my experience, any answer is wrong. Tell the truth, and you'll almost certainly get into a squabble about the grade. ("I thought I improved." "I've got to raise my GPA." Etc.) Refuse to tell, and you risk disdaining any student's understandable concern.
What I used to do was make my answer dependent upon the individual. So I always truthfully answered ones who were to receive either an "A" or a "B," unless they had slipped by semester's end from the higher to the lower grade. Then my reply was the same as it was to all the rest: "I haven't finished grades yet." It was almost always a lie. Of course the students never knew. More to the point, they couldn't protest or argue.
Talking about grades was, and is, always rife with potential conflict.
None of it is edifying. Gradually, as if to withdraw further from the spectacle, I slipped into what could be charitably described as a gnomic phase. To the "A's" or "B's" I took to saying, "I don't discuss grades, but you won't be unhappy." They understood, and smiled.
To the rest, I said things like, "don't worry," "I know you tried your best," or, most boldly of all, "it was really hard to decide." Some disliked such words-the last soaked in special pleading of my own, haplessly designed to forestall the student's. Most students just shrugged and went away, figuring, perhaps, gnomic does as gnomic is.
Or else maybe, once an asshole, always an asshole. In my experience, one definition of an asshole is a teacher who says, "I never discuss grades." (And perhaps nowadays one who gives lower ones than "A" or "B.") Period. It took me many years to get to this period. Finally, however, I can report that I have. One size fits all. Don't ask, don't tell. Just read the syllabus. Nothing there about the curiosities of human communication, much less the dynamics of learning, whereby a discussion of one's grade by the student, especially if the grade is unsatisfactory, is almost impossible to prevent, once the grade is uttered by the teacher. There is simply the statement: "grades will not be discussed," because it's virtually impossible to discuss them, as opposed to whine about them.
Once I had a student who thanked me for giving him a "D." (Grades had just become available in the registrar's office.) He expected to fail. I never expected him to. But I didn't mention this, and there was undoubtedly much else neither of us mentioned, including his secret wish for a "C." So it goes with grades. One mere letter (or number) represents many things both to student and teacher. So few of any of these things can be honestly discussed between them that it's better none are, at least in the heat of the evaluative moment. One reason for the rise of the syllabus, I'm convinced, is to dispense with so much as the possibility of what might be described as the Scene of Whining.
A grander, more explicit dream of the syllabus: to remove the subjective moment entirely from grading. On the ideal syllabus, gradewise all is given, from the percentage of the grade devoted to each quiz to the percentage deduced on the basis of excessive absences. Grades aren't "given." They're computed. In the Platonic syllabus, no student ever stops by any professor's office in order to "explain" about that last absence, much less to "inquire" about that last quiz. A student might as well question the institution's stated date for final class withdrawal. Of course it goes without saying that in heaven every student has actually read the syllabus.
Alas, back down on earth there are usually a few in every class who haven't -- or else who are somehow, inexplicably, in denial over the precise intelligence that the syllabus is designed to impart. These students are not necessarily the ones who are most likely at semester's end to ask to see or know their grades. As my own above example illustrates, given the right circumstances, just about any student will raise the fateful question. But paying no attention to the syllabus helps, even if it must be admitted: No syllabus can spell out or guarantee the conditions of its own reception!
Just so, even a description of the most scientifically calibrated grading procedure cannot remove either the presence of a subjective moment or, which comes to the same thing, a student perception that such a moment has not occurred in actual professorial experience. That's the moment the can-I-see-my-grade question either openly addresses or else risks getting caught up in-from which a grade not so much issues as the final phase of a decision-making process but as the naked decision itself, stripped bare of rationale. If you're a teacher, try as you might -- in your heart of hearts (or at least your leather grade book) -- you're never going to free your grades from being perceived by some students in this way.
Especially today, when a further and far more insidious student perception is widespread: that the grade has become a commodity. "You get what you pay for." Who has not heard students blurt this formula, as if on command? In my experience, it's pointless to argue with the ones who do. You may as well argue with the whole culture that encourages them to think of grades, like everything else -- from skin cream to SUV's -- as things to be bought. Besides, are we all not familiar with the phenomenon of, precisely, "grade inflation?" If oil is subject to inflation, why not grades -- only this time, happily, to the advantage of the student "consumer?"
Can I see My Grade? One could argue that at many universities this particular question is now beside the point. Now the point is to get everything online -- students, teachers, course materials, and certainly grades. Some software programs allow students to access every quiz or test result, right to the end, and then see the final grade virtually as soon as it's posted. This might be characterized as a successful example of "customer satisfaction." But wait. What if the customer is not satisfied? Then can-I-see-my-grade becomes comparable to asking can-I-see-my-bill to a "service representative." In each case, the question constitutes the opening move in what all concerned know could be a protracted process of checking, re-checking, speaking to the supervisor, further negotiating, and so on.
If the subjective moment of grading cannot easily be removed from the evaluative process, neither can the subjective moment of inquiring about it. The two seem symmetrical to me. Perhaps this is the reason I've always hated the inquiry. It immediately sends me back to my decision, which I often experienced as agony, and now have to re-experience as if the agony never happened, for it's pointless or provocative -- sometimes both -- to exhibit ambiguity or equivocation to the student, who only desires the happiest, highest evaluative construal of all manner of factors, whether banned by the syllabus or not.
"Can I see my grade?" There's simply no defense against this question. You can reply as Harried Professor or Good Buddy. You can comprehend yourself or be comprehended as Registrar or Service Rep. You can alternate all your whole teaching career, as I have, between resenting the question and trying somehow to comply with it. The only certainty: The question is coming, at the end of pretty much every semester, and not always from the mouths of students whom you could have predicted. What you answer them may well define you as a teacher-for them, even for yourself-as much as how cheerfully you answered questions in class or how jauntily you handed out the syllabus that first day.
And my reply to the particular wasp-slaying student who last asked me the question? I paused, as to decide whether to revert to my initial way of dealing with it; after all, I had decided to give him the higher of two grades and he would not be displeased to learn this. Instead, I just went on emotional autopilot, as authorized by my current procedure, and lied that, sorry, I hadn't completed all the grades yet. The student was disappointed. Would that I could have apologized further, and tried to explain-well, precisely what? That his simple question was not in fact so innocent? "Give me a break!" he'd probably cry. In a sense, this is exactly where we came in.
Speaking of innocent, though, finally, what about the wasp? He -- I'm assuming -- just drifted in for whatever reason. Not instruction of some sort, surely, although I don't know much about wasps apart from their sting. My guess is, wasps, unlike humans, know pretty much everything they need to know from a very early age. In any case, he was collateral damage this day. I wish I hadn't been instrumental in bringing about his death. At least I wasn't obliged to give him a grade.
Terry Caesar's last column was about the concept of "faculty wife."
A brilliant art instructor at a state university opens up the class for discussion. A returning student waves her hand, is called on and starts to talk about art. Almost seamlessly, she drifts into her experience as a nurse in World War II. After four minutes, students are shifting in their seats. After nine minutes, three students leave to "go to the bathroom." As this lonely, older woman takes the class hostage, the instructor sits and does nothing.
A philosophy teacher who has presided over classrooms at a local community college is talking about Kant. A student asks a challenging question. In an angry tone, the teacher not only belittles the student, but then reels off his list of credentials and publications. Thirty students sit, stunned. As the semester unfurls, they learn to meekly nod their heads and tell him what he wants to hear.
An anthropology instructor lectures. It is obvious that she knows her subject. She then points to a student and asks him a direct question. Unsure, the student starts to answer, then stutters. She immediately attacks him verbally, "I thought you knew this subject. How could you let me down?" It is as though she sees the student's lack of confidence as a personal attack on herself. By the end of the week, two students have broken out crying and left the room. The others sit, shocked by the brutality they've witnessed.
A poetry teacher at a state university sits at the podium, untested. He insists that his students go to poetry readings where his old cronies preside. Should a student ask him a question that even hints of dissent, this instructor will go into an incoherent rant. No iambic pentameter? Out. Not a Shakespeare fan? Out. The final was based on his offhand verbal comments during the semester. Oddly enough, he was absent half the time.
Disappointing desk side manner. It's as bad as getting a doctor who not only won't tell you what you've got, but how to get better. The stories? True. Told to me over breakfast and lunch meals punctuated with disappointment and anger. The past students were happy to unwind their memories and share what worked -- and what didn't -- with instructors that were in charge of
The problem? Ego? Fear? A deep disappointment in one's job? Too many years behind the podium? Insecurity? It's a complex problem -- but I see a few common threads:
Your opinion doesn't count: This is a hard one. Yes, we instructors are the experts. Yes, we are charged with the job of imparting that knowledge to our students. No, we are not God. This idea of being "better than" may stem from years of teaching undergraduates who don't seem to know the difference between a simile and a metaphor. Years of dragging unwilling general education students through the course load, hoping that one (or two) will actually get something out of it. Yes, it can be disappointing. The best antidote? I think it is inviting comment. Yes, limiting input, but inviting other opinions.
Once in a literature class at a business school, a student piped up with an idea about the text we had been reading -- Eugene O'Neill's Long Day's Journey Into Night. His offhand thought changed the way I thought about that play. Yes, I had to fight feelings of inferiority (hey, why didn't I notice that?), but I just took a breath as he was speaking and considered content -- not the position of the person who was giving his opinion. I realized that his opinion, though not based in years of study as mine was, was valid. And I was going to run away with that insight and incorporate it into my next few classes. For a moment I might have felt insecure, yet I was the one that walked away with more -- and my future students would be better off for this one student's insight. I thanked him during class. It cost me nothing.
I want you to like me: It's strange to think of teachers as people who need encouragement, kindness, or a listening ear. But some in our field are afraid to take control of the class. For non-tenured faculty, there may be a backlash here. Softening the curriculum and allowing the students to run rampant can result in complaints from the students who came to class hoping to listen. But the flip side is that those without security on campus may feel compelled to "play to the class," knowing that not making demands on students will result in a "feel good" evaluation at the end of the semester.
I have overheard students in the hallway complaining about an instructor who refused to address disruptive behavior -- I'm disappointed that everyone's chance to learn has been spoiled. I have actually watched a colleague struggle with a course. A trio of students in the front row whispered and giggled; a set of lovers in the back completely ignored her lecture. At break time, half the class disappeared and never returned. I felt embarrassed, yet I realized I was witnessing a painful lesson. If it is more important to be liked than to take lead, the students will walk all over you.
When given the chance to take her class for two days while she had surgery, I leaped at the opportunity. I walked in, confident in stride, class list in hand. I looked left, right, back and front. I made eye contact with every student. And then I began. The two that couldn't keep their hands off each other? They settled into their own seats. I drafted the ones in the front row to pass out handouts; humiliated in their new role as "teacher's pets," they immediately became quiet and attentive -- if a bit sullen. Before the break, I announced that I would take roll after the break and anyone who was late would score a "tardy" in the book. Surprisingly only two came in late with sheepish looks on their faces. The difference? I had already decided that these students were not my friends. I did not care if they liked me or not. What I did care about was that they leave that class with the ability to write varied sentences with a minimum of error. Everything I did that night was backed with that idea. And they responded with a degree of respect.
The areas where I find that I do care what others think seem to be when I am in contact with other colleagues and administrators. They can teach me a great deal -- and their opinion of me matters. I work to bond with them. That is where the friendships should be. And over time, I have developed a friendly yet firm style with students that relieves me of the ache to be liked by each and every one. What a relief.
I'm the boss: This is almost the antagonist to the people-pleaser. Not only is he or she unable to take criticism, they must belittle and browbeat to feel important. This is the most dangerous kind of
instructor. They may not be physically violent, but they will suck the curiosity out of students faster than a new-age bagless vacuum. I have known experts in my time. Many, many teachers that knew years, even decades worth of information that I did not have as a student. But they never lorded their credentials over me. In some cases I only found out a teacher had a doctorate when I visited their office or saw their name on class materials.
Why browbeat and vent on a bewildered student? For some, this ensures simplicity. They will no longer be questioned. Their midterm and final will be easy to grade. No dissenting opinions will mar their syllabus. They can teach until retirement without the mess of having to take into account other's opinions. And at least in the classroom, they will be the authority.
Sad, but true, some of these instructors may just be misguided. Others may feel small because of some history or some circumstance. Made fun of because they had glasses, were shorter than others in their class, or had braces on their teeth, they find themselves in front of a captive audience -- and without noticing, they have become the tyrant. Students wither under this kind of rigid, authoritarian training. Some drop; others pretend to agree and just get through the semester; still others writhe under the thumb of the instructor, coming into conflict again and again. The antidote? Check your evaluations. If other instructors have heard about you -- or your dean has heard complaints, check to see if you're carrying baggage into the classroom. Maybe it's time to see a mental health professional off campus -- or take the summer off to evaluate. Observe friendlier, "softer" instructors who score high with students and keep an open mind. Maybe you'll balk, thinking that they're playing the clown to the students, but watch and wait. You may find a style that is in-between that will work for you.
Teaching is difficult. It's difficult to prepare the right thing. Be in the right place. Teach with a style that works for you and the students. It's difficult to find a balance. It was just like my experience writing. In my first year of creative writing at a state university, I started rolling out prose like Hemingway. Later I found myself moving into a florid Henry James voice -- still later a Jane
Austin look-alike. With practice, I finally found my own voice. Teaching is the same. I borrow ideas and small bits of style from others, and strangely enough, with the pressure of teaching, my own
style emerges. I talked to a new adjunct at the departmental meeting.
She asked me how I handled unruly students. As we chatted outside a classroom crowded with teachers, I realized that she was taking bits and pieces from me. I smiled, knowing that I would listen and learn, too. That the chair of my department, dapper in his gray suit, may give me a nugget that I need. Or the reading instructor that runs the lab. Or the woman who is known as the grammar queen. Each is a helpmate, an example, and on a good day, a fine example of teaching.
Shari Wilson, who writes Nomad Scholar under a pseudonym, explores life off the tenure track. Her last column was about misguided student friendships.