A coalition of consumer groups, legal aid organizations and unions object to the state of New York joining an agreement that would change how colleges offering distance education courses in the state would be regulated. As coalition members asserted in an Inside Higher Ed article, the state would be ceding its authority to other states. Students would be left with no protection from predatory colleges, and it would make it easier for “bad actors to take advantage of students and harder for states to crack down on them.”
That all sounds ominous. It would be, if it were true.
Even in the digital era, the regulation of educational institutions is left to each state. The resulting array of requirements confuses both students and institutional faculty and staff. The State Authorization Reciprocity Agreement (SARA) was created to apply consistent review standards across the states. An institution approved in its home state is eligible to enroll students (within limits) in any other SARA member state. As of this writing, 36 states have joined in a little over two years. That number may approach 45 by the end of 2016.
SARA means now there is a consistently applied set of regulations over distance education when students from one state take courses from an institution in another SARA state. Chief critic Robert Shireman, a senior fellow at the Century Foundation and former official at the U.S. Department of Education, cites Iowa as proof that “some states have discovered they can’t add more qualifications,” as if that were a surprise. Reciprocity agreements depend upon consistency. If Iowa wishes to change a policy, there is a process for regulators in the state to suggest a change. States enter into the agreement openly knowing that consistency is a requirement.
Currently, many states -- notably including New York -- have no regulations in place to protect their in-state students who enroll in courses from many out-of-state colleges. SARA’s critics depict New York as “a national leader in protecting its citizens from unfair business practices.” If a college has no other physical presence in New York other than enrolling students in an online course, it is not regulated and those students are not protected. The state has not allocated any funds to regulate the estimated hundreds of colleges from throughout the country currently serving online students in the state. Asking each state to regulate the institutions headquartered in their state regardless of where they serve students is a much more reasonable solution. Put another way, SARA increases the amount of regulatory oversight of distance education, but does it in a manner more relevant to today’s economy.
To be fair, New York has been aggressive in pursuing bad actors in the for-profit education sector, as evidenced by its $10.25 million settlement with Career Education Corporation. It is worth noting, however, that the lawsuit was largely based on brick-and-mortar schools that have nothing to do with SARA. In addition, this action was brought by the New York attorney general’s office and was not the result of education-based regulation. There is a relevant section in the SARA policy stating that nothing precludes “a state from using its laws of general application to pursue action against an institution that violates those laws” and another stating that “nothing precludes the state in which the complaining person is located from also working to resolve the complaint.”
The reality of SARA hardly qualifies as “ceding the ability to guard its citizens against abusive practices,” as a Century Foundation letter objecting to New York signing the SARA agreement claims.
What would be lost if New York were not to sign the SARA agreement? There is certainly a downside for institutions offering distance education courses and programs for out-of-state students. It might surprise readers of the letter, but fully 70 percent of students who take all of their courses at a distance do so from public and nonprofit institutions. Institutions like Empire State College, a longtime leader in distance education that is part of the SUNY system. Furthermore, the large for-profit institutions referenced in the article have the budget and history of obtaining state-by-state approval already. It is the smaller-profile nonprofits that have the most difficulty in obtaining authorization to serve students in different states.
A reciprocity agreement between Massachusetts and Connecticut is cited as an alternative. As best we can tell, it allows each state to continue using its own current regulations. This is not reciprocity and does not improve the consumer protection landscape for students or institutions.
Were New York to avoid signing the agreement, students who live in the state would end up with fewer choices, primarily from fewer nonprofit institutions that can operate there. Under SARA, New York students actually would have more consumer protection than currently exists as well as regulatory support for any complaint process, including from in-state agencies. Additionally, states systematically working in concert through SARA will more quickly find and deal with institutions that treat students poorly. This is far better than hypothetical, unfunded regulatory oversight by New York trying to operate independently from any other state.
New York has the opportunity to sign an agreement that would expand the regulatory oversight of distance education programs, would leave the state with the same ability to go after bad actors as they have done in the past and would increase choices for resident students -- particularly working adults -- seeking to get a valuable degree that is only enabled by distance education. It would be a mistake to let a complaint based on hypotheticals and misrepresentations of reality derail this progress.
Phil Hill is co-publisher of the e-Literate blog, co-producer of e-Literate TV and partner at MindWires Consulting. Russ Poulin is director of policy and analysis at WCET (WICHE Cooperative for Educational Technologies), which is a division of the Western Interstate Commission for Higher Education.
Consortium will award $2.5 million to faculty members and institutions who help underserved students succeed in online classes -- a much-discussed topic at this year's International Conference for Online Learning.
I remember well my first class in graduate school, now 10 years ago, because I was only somewhat prepared for it. My pencil pouch held a full canister of lead, but, when our creative writing professor asked us to go around the octagonal seminar table to sign up for our workshop dates, I had to ask, “What’s a workshop?”
“Well,” the guy next to me said, “you sit in the middle here, blindfolded, and we all take turns -- ” He held up his fist as if to throw a punch.
There is a kernel of truth in his humor: the cloth covers not your eyes but your mouth. On the days you “are workshopped,” as it is said, the class discusses the merits and faults of the writing you submitted the week before, and you’re not allowed to talk during this discussion. It’s called the gag rule. The main reason for this rule is that ungagged authors are too compelled to defend their writing -- but a workshop is not a defense. There is no passing or not passing the workshop. You simply gather feedback, take what you’d like and disregard the rest.
The stakes couldn’t be lower, in other words, so why is it commonly such a bruising experience?
“It’s just … not … good,” a student said in my second class, the first workshop of the semester. Ouch. The most infamous comment I heard in my years in graduate school was, “When I read something like this I think, ‘Oh, he must be writing in his underwear.’” I’m not sure what he meant, exactly, but we all caught the drift.
There’s another kernel of truth in my classmate’s comment: there’s something about a workshop that allows fists to fly, and I’m not above reproach. I regret once saying a page of dialogue was “like a soap opera script.” Another time, when I was workshopped, a classmate said, “I don’t see the point of reading this.” Afterward he came over to me and said, “That came off way more antagonistic than I meant it to.” I said bitterly, “You’re not a good reader.”
Is this how one becomes a master of fine arts?
Many say we can do better, for reasons personal (flying fists) and pedagogical (lack of evaluation of what students actually learn -- and tacit permission of flying fists). Sum it up in the title of a book by writers and teachers Carol Bly and Cynthea Loveland that came out in 2006, Against Workshopping Manuscripts: A Plea for Justice to Student Writers.
After graduating, I began to teach creative writing classes, and, resolved to do justice, I tried alternatives to the workshop. I taught forms and principles and assigned exercises. I modeled how to write like a good reader -- which is to say, how I imitate writing I admire (and try to conceal this imitation). We studied “how to write” books -- Bird by Bird by Anne Lamott, Triggering Town by Richard Hugo, and On Writing Well by Howard Zinsser. I wanted to scrutinize the methods and techniques of producing writing, rather than student writing itself. The closest we got to workshops were small groups in which students shared their work -- with no gag rule.
It was OK. Not great. The students seemed to like the class, but as a teacher, I felt like I was trying to cook on a feeble campfire, the water never getting to a full boil.
There is something valuable, I’ve since realized, in turning up the heat on students. In other classes, this heat comes in a term paper or a final exam, a culminating moment that tests student mettle, that makes students do the best they possibly can. In a creative writing class, this heat comes in a workshop.
Meanwhile, something else occupied my teaching life: I began teaching some of my classes online. My classes are asynchronous, meaning that while there are deadlines, there is no live interaction. The weekly conversation between students and myself happens on the discussion board, on which students respond to prompts I give them and comment on each other’s ideas. In my first-year composition class, they also review and edit fellow students’ drafts.
I love the discussion board as a teaching tool for several reasons, including how I can manage the occasional flying fist. The weekly, graded discussion board assignment asks students to give thoughtful feedback -- in agreement or disagreement -- and a nasty comment almost always stands in place of thoughtfulness. So, if a student writes something offhanded, snarky or just plain mean, I can get ’em where it counts: I take off points.
For doing so, in my anonymous student evaluations I once took a jab myself: “Taking off points for something the teacher took personally is crap.” I’m all but certain I know who wrote this, and it delights me to mention that, after my reprimand earlier in the semester, his discussion board participation was excellent, not to mention civil, and he got an A in the class.
As for his parting shot, well, I suppose I did take it personally: no one is going to be mean in my class.
With this capability, I’ve now returned to teaching creative writing workshops -- this time online. After a few weeks of preliminary exercises, much like I did in the classes I taught after graduate school, students spend the rest of the semester workshopping each other’s poetry, fiction and personal essays on the discussion boards. Students get full scrutiny of their peers -- the heat is up -- and when the time comes to administer student justice, I’m ready.
I’m surprised to say I’ve even instituted the gag rule, something I loathed as a student in workshops myself. It’s valuable for authors to see how little they control their readers, so long as I can control the readers from doing their worst. I have also been surprised to realize that, as it is often said of online education, students are welcome to come to class -- and write -- in their underwear.
Brian Goedde has an M.F.A. from the University of Iowa Nonfiction Writing Program and teaches writing at the Community College of Philadelphia.
It’s taken decades, but educational technology is finally beginning to change the way we think about education itself -- not just the way we deliver it.
Twenty-four years ago, I taught my first writing course in a classroom kitted out with 25 computers. A few years later, I team taught my first online and hybrid courses via threaded discussion boards and asynchronous email-based class discussions, respectively. Of course by that time, the pioneers in the field had already been at the online learning game for years.
In those days, online learning was about experimentation -- seeing what the new technology could do. Soon, though, online learning became a means to an end, in the form of rapid market expansion and tuition growth, aided by 100 percent year-over-year growth rates in the mid-1990s and driven by the early entrants in the market -- for-profit universities and continuing and professional education divisions at nonprofit universities.
A couple decades on now, we see millions of students pursuing degrees wholly online and millions more taking the odd online course for credit, while still millions more are signing up for non-credit-bearing MOOCs. That goes some way to underscoring the fact that online learning is an established and maturing field. But it’s also flattening out. Today the growth has slowed, almost to a standstill, and thus the high-octane revenue growth phase may be behind us.
This may explain, in part, why the field is starting to be talked about in new ways, particularly as new sorts of institutions get involved, as the motivations for deploying an ever-growing number of learning technologies gradually begin to shift, as learning scientists leverage the growing quantities of data captured by these technologies and as the organizational structures online learning operates under begin to take new shape.
If the era of online learning over the past two decades was in large measure about revenue growth, the present moment is about something else.
Evidence of this change can been seen in a subtle shift in how we talk about this work. Where once we spoke consistently about “online learning,” now, more and more often, I hear higher education leaders talking about “digital strategy” -- a shift in terminology that signals, I believe, a significant change in how we are thinking about the utility of learning technologies.
The phrase “online learning,” for example, might be said to be associated with other terms, like growth, tuition streams, content development and professional master’s degrees. By contrast, the phrase “digital strategy” is associated with a more diverse and inclusive set of terms, like pedagogy, market relevance, undergraduate and graduate programs, as well as online and residential learning experiences. If online learning was, more often than not, about money, then digital strategy is about how we think about, define and structure learning.
As Claudia Urrea, a lecturer at MIT’s recently established Office of Digital Learning, put it to me, “It’s no longer just about putting content online but an opportunity to rethink learning.”
Kevin Bell, who serves as executive director for online curriculum development and deployment at Northeastern University, put it somewhat more forcefully: “There needs to be a digital strategy for face-to-face courses, as well.”
Interestingly, both MIT and Northeastern have been busily realigning their organizational structures in the digital realm to assist them in yielding a broader kind of payoff. The Office of Digital Learning at MIT, headed up by Dean Sanjay Sarma, is a relatively new organization into which established initiatives now report -- such as OpenCourseWare, founded more than 15 years ago, and MITx, launched in 2012 and the precursor to MIT’s collaboration with Harvard, called edX.
Last fall, Northeastern brought on Chris Mallet from Western Governors University to serve in a new role as vice president of online programs, and while the job title underscores the familiar and still persistent use of “online” as a term of art, the new role was conceived as a way of integrating and expanding a diverse set of teaching and technology-related initiatives. Other institutions are similarly reorganizing, adding new layers of management and governance to oversee and harmonize their increasingly diverse digital holdings.
In 2014, James DeVaney joined the University of Michigan as its associate vice provost for digital education and innovation, with the explicit aim, he told me, of making his office’s services “obsolete -- in a good way -- so that academic units are thinking about the innovative use of technology in all their learning environments.” Within a few years, DeVaney added, “I would like to see the word ‘digital’ removed from our unit name.”
One way to account for this shift in thinking is the growing awareness of the potential for educational technologies to enhance teaching and learning broadly and to strengthen the value that colleges and universities are delivering at their very core.
“I see the shift not as one from online to digital,” said Eddie Maloney, the executive director of the center for new designs in learning and scholarship at Georgetown University, “but as a shift from a content-driven or faculty-driven curriculum to an intentional design and assessed curriculum. It’s really about a growing focus on learning design.”
Indeed, where the online era was characterized by efforts to make technology-enabled courses just as good a classroom courses, digital strategy and learning design are about making education better -- regardless of the medium.
Of course, this isn’t to say that there aren’t still institutions out there looking to grow revenue by delivering programs online. And even institutions like Harvard are seeking to generate income from initiatives like HBX, an initiative at Harvard Business School, with its online courses in business fundamentals targeting alumni, corporate and other audiences. Likewise, of course, there are certainly countervailing examples to the structural integration underway at places like MIT, Northeastern and Michigan. Southern New Hampshire University and Champlain College, to name just two examples, have intentionally set out to create organizational separation between their on-campus and online learning activities, and with strong enrollment growth to show for their efforts.
For others, though, the ambitions are different. According to Josh Kim, director of digital learning initiatives at Dartmouth College, and author of Inside Higher Ed’s “Technology and Learning” blog, “Places that really want to protect their brand -- like Brown, Yale, Georgetown, Dartmouth -- are experimenting with low-residency online programs in professional schools and they are having real success, which is driving some rethinking about what we need to be doing to improve our core product. At Dartmouth, it’s a quality play. We want to bring new techniques into residential teaching but also create sustainable programs.”
To the extent that this shift in emphasis from online learning to digital strategy can produce sustainable programs of enhanced quality, we can undoubtedly expect to see more institutions pursuing the path of learning design informed by digital experimentation.
While it may yet be too early to say for sure whether this shift will be long lasting, if it is, we should expect to see evidence of it in some very prominent places. As DeVaney put it, “I think we’ll know if this shift is real when we see more institutions differentiating around this. Hopefully we’ll see mission statements that look different, too.”
Kathleen Ives, chief executive officer of the Online Learning Consortium, agrees, noting, “Digital is becoming mainstream. But for an institution to succeed it has to be part of their vision and mission and has to permeate across their organization.”
Bell at Northeastern argues that truly effective digital strategy will have to go a step farther even than connecting diverse institutional activities. “Digital leadership should not just be about harmonizing initiatives,” he said. “It should also be about harmonizing our messaging and conveying our unique philosophy to the communities we serve -- and at Northeastern, the emphasis is on online experiential learning.”
In other words, the shift to digital strategy will only be significant if it enables institutions to not only think and teach differently, but also to talk more effectively about who they are and what makes them different at the very core.
Peter Stokes is a managing director in the higher education practice at Huron Consulting Group.