Microsoft wants Google's market share in higher education applications. They want it badly enough that they are prepared to deal with us. They come to the table with an understanding of our needs. They answer the phone when you call. They get FERPA, and what it takes to meet requirements for HIPAA, including a Business Associates Agreement. They use a real contract, not one by URL. They are even willing to provide financial assistance (as was reported to be the case for the University of Nebraska) for implementation.