Students who use emojis in their emails and write “heeeeelp!” in the subject line don't necessarily know better. Paul Corrigan and Cameron Hunt McNabb present a way for professors to help such students.
I run a library at a university of nearly 22,000 students, but I know that two-thirds of them will never step foot in our library. Ditto for hundreds of our professors. These students and faculty are either teaching or learning online or at one of our over 100 extended campuses worldwide.