I'm calling it. The age of software training is dead. We should never purchase another application or platform for our campus that requires any workshops, documentation, FAQs, or dedicated support people. If software is not intuitive and simple enough for people to teach themselves to use it then that software is flawed.
How do we know this?
- When was the last time you read a manual for an iPad app?
- Are you scheduling classes to learn Google Docs?
- How many workshops are we running to teach students to use their Android and Apple phones?
- Do you have a training rollout planned for how to buy and read Kindle books?
- Is your Dropbox implementation stalled because everyone needs training?
I'm betting that your answers are "never", "no", "none", no" and "no".
The time has come to insist on simplicity over features. Consistent and logical user interfaces over customizable options. Inexpensive and lightweight platforms over high cost and rigid tools.
Let us vow to never again sign a software contract that includes "onsite training".