Tuesday, April 17, 2012 - 3:00am

In today’s Academic Minute, Temple University's Derek Avery discusses how customer satisfaction can be tied to the diversity of a retail outlet’s workforce. Avery is an associate professor in Temple's Fox School of Business, where his research examines how gender, race, and ethnicity affect employee recruitment, retention, engagement, performance and absenteeism. Find out more about him here. A transcript of this podcast can be found here.

Download Episode (2.29 MB)

 

 

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