Download this FREE decision guide to explore the ROI that institutions are seeing from AI to date, and where those investments are delivering results.
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Emerging technologies often attract expectation, disillusionment and exploratory adoption before maturing into productive tools.
Artificial intelligence (AI) is no exception. The technology has been around for decades, but the recent surge in generative and agentic AI investment invites questions about the tangible benefits user-friendly AI is bringing to colleges and universities.
According to Inside Higher Ed and Hanover Research’s 2026 Survey of Campus Chief Technology/Information Officers, around 80 percent of institutions are investing in AI, but just 29 percent of CTOs surveyed say AI has met or exceeded their return-on-investment (ROI) expectations.
This decision guide will explore institutions’ ROI from AI to date, asking whether and how they are achieving real gains from their AI investments—or merely keeping up with their peers in a race toward an uncertain future.
Download the decision guide to learn:
- How to ensure AI investments advance institutional priorities, not just efficiency
- What outcomes to track to measure AI’s impact across the institution
- Why training, change management and talent are important to responsible AI adoption
- The questions leaders should ask vendors before investing in AI solutions
➤ Get the full decision guide by clicking the Read Now button above.
Number of Pages: 10 (3.53 MB PDF)
About the Author: Ben Upton is a freelance journalist based in Washington. He served as Times Higher Education’s Europe reporter between November 2021 and October 2023 and previously covered European research policy for Research Professional News. Before graduating from City, University of London’s journalism school in 2017, he worked in academic publishing and taught at a private university in Wuhan, China.
The decision guide was made possible in part by the financial support of Modo.