Seamless by Design: Reducing Friction Through Smarter Campus Systems
Cut through redundant processes and bureaucratic red tape to clear a path to better student and staff experiences.
Outdated campus systems threaten institutional missions, from productivity and the staff experience to success for modern learners—first-generation, transfer and adult students. This webcast discussion, inspired by Inside Higher Ed’s recent special report, “Seamless by Design: Reducing Friction Through Smarter Campus Systems,” will examine the root causes of siloed systems, redundant processes and layers of bureaucratic red tape that plague so many institutions. It will also consider solutions.
Drawing on data, case studies and expert insights, the discussion will explore how colleges and universities can break through institutional complexity and clear a path for a better student and staff experience. By streamlining workflows, integrating systems and aligning technology with modern learner and staff needs, colleges and universities can reduce friction at every touchpoint—leading to stronger retention, improved outcomes and healthier, more sustainable operations.
The webcast will cover:
- Where systems friction lives and how it impedes modern learner success and staff productivity and experience.
- How to start building integrated, student-ready systems that make a difference.
- Why technology solutions and stacks must serve people, not the other way around.
- How smarter campus systems aren’t just a technology upgrade but a student success strategy.
Guest panelists:
- Kathe Pelletier, Ed.D., Senior Director of Community Programs at EDUCAUSE
- Amrit Ahluwalia, Executive Director of Continuing Studies at Western University
- Stephanie J. Bannister, Ph.D., Vice President at the FirstGen Forward Network
- Ben Upton, Freelance Journalist and Special Report Author
To get the most out of the webcast, download and explore the special report.
Additional resources:
- “A Blueprint Toward A Learner-Centered Credit Mobility Ecosystem” (AACRAO)
- “Study: Academic Alerts Slash Course Withdrawal Rates by 30%” (Inside Higher Ed)
- “Nearly Half of Students Lack Key Academic Guidance” (Inside Higher Ed)
- 2025 Survey of Campus Chief Technology/Information Officers (Inside Higher Ed)
Further resources on student success:
