To get some answers to these tricky questions, we spoke with Lori Williams, president and CEO of NC-SARA. Williams discussed ideas from an opinion piece she wrote for Inside Higher Ed on the role for states in quality assurance in online education.

We also spoke with Marni Baker Stein, provost and chief academic officer for Western Governors University. Stein spoke about how the large, online and competency-based university has worked to help its students cope with disruptions, as well as her outlook for the fall and the potential for short-term programs.