Enhancing the Digital Experience for Students

A set of important questions

July 9, 2015
Jisc Digital Experience Card - How do we give students a sense of belonging to the (digital) institution?

If you're ever in need of some useful digital resources, it would serve you well to take a spin through Jisc's website. I've written about and/or mentioned Jisc in previous posts. Providing "digital solutions for UK education and research," Jisc is a great source for digital inspiration and thought-leadership.

I recently attended a Jisc event that was focused on learning, teaching, and technology. Participants were given (pseudo ironically) print copies of "Enhancing the digital experience for students" discussion cards. While I'm obviously keen on limiting my print-based usage, I must admit that the cards (15 in total) are full of useful information in an aesthetically pleasing package.

The cards are "designed to support conversations about students' digital experience" throughout their higher education (and/or further education) endeavors. If you're leading a conversation at your campus about all things digital in the context of the student experience, then I highly recommend taking a look at this list from Jisc.

  1. How are we managing students' expectations of the digital environment?
  2. How do we prepare students to study in digital settings?
  3. How do we give students a sense of belonging to the (digital) institution?
  4. How good is the access we offer to hardware and networks?
  5. How good is the access we offer to software and services?
  6. How effective is our guidance and support for students' use of digital technologies?
  7. How are we supporting students to use their own devices and services?
  8. How are we embedding digital experiences into the curriculum?
  9. How are we building the digital capabilities of student-facing staff?
  10. How are we preparing students for digital workplaces?
  11. How do we ensure an inclusive learning experience with technology?
  12. How do we find out more about students' digital experiences and expectations?
  13. How do we engage students in developing the digital environment?
  14. How well are we approaching these issues at the strategic level?

One of the outcomes of these discussion questions is that they require a silo-averse mentality. Student affairs, library services, information technology departments, etc. will have to come together to embrace campus-wide holistic solutions for how students experience digital environments while at university.

According to Jisc, "you will need to listen and get feedback from people in your own setting to know what is really happening, how well you are meeting students’ expectations and needs now, and what you can do to build their digital expertise for the future."

Have you created similar digital experience cards or exercises at your university? Have they helped your organization as it crafts strategies to enhance student success via digital means?


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