Survey: Challenges for Online Tutoring Programs

April 10, 2020

Results from a survey conducted by Primary Research Group show how colleges have moved their tutoring programs online. The 32 respondents, primarily tutoring program directors from U.S. colleges and universities, described problems in training student tutors. They also provided details about the software their institutions are using in online tutoring and the extent of those programs.

Survey participants estimated that a mean of 38 percent of their students have more trouble taking online courses and may require extra support, according to the report from the research firm. The survey found that roughly 90 percent of participating institutions had moved all their courses to some form of online delivery. But only about 28 percent of respondents from private colleges said their institutions had an online tutoring program in place before the pandemic.

The survey also found that 72 percent of tutors at community colleges were working from home, the lowest amount among sectors covered by the research.


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