Why Administrators Fail

I read articles constantly in various journals, including this one, on how to be successful in various administrative roles—department chair, dean, provost, president, etc. Most of these are addressed to institutions not at all like mine, and many of the pieces are facile.

I am a senior faculty member bordering 50 years at a small private university of fewer than 900 undergrads and fewer than 500 graduate enrollments. I have held most leadership roles, won just about all the available honors and have had offers from other institutions as dean and vice president, among other roles. I have declined them all because I am at heart a classroom teacher and my dedication to my institution is inviolate.

In my long tenure, I have seen many senior administrators come and go, and I have kept notes on the bad ones. Some left significant damage not easily repaired. Reflecting on a recently departed senior administrator inspired me to articulate some advice and a few rules for success or failure at institutions such as mine.

1. Know the institution that you come to serve. This requires far more than a general overview; it necessitates a deep dive into the culture and nature of the place. Do not invoke the platitude “from my experience at other places, I have concluded …” Very large universities may reflect somewhat similar characteristics, but even that is questionable. However, institutions such as mine differ distinctively in their culture, including history, experiences, individuals and makeup. Learn all that you can about this before arriving, and once on campus devote the necessary time to knowing the individuals who are key players, especially those who through long service have shaped the character of the place.
   New administrators often privilege new members of the community, who, like them, are novices, in hopes that they will be more amenable to reshaping the environment. However, it is those with long history who are embedded in the culture and who have deep connections with many important constituencies, including peers, the Board of Trustees and alumni. A new administrator may believe that they have a mandate to change the culture. But traditions are the lifeblood of small institutions, and they don’t die readily. Supposed mandates can dissipate quickly. First gain trust before venturing into this potential minefield.
2. If the institution is in such despair that immediate drastic action is imperative, ask yourself honestly if you can handle the responsibility of the challenge. Success may be ephemeral, and even if you achieve short-term goals, you may burn bridges that can continue to haunt you. My institution has not experienced existential travail, but some leaders during my tenure have exploited unease and trepidation, taking advantage of fears about salary stagnation, job reductions, benefits suspensions or even, in extreme cases, mentioning other college closings to promote their agendas. Academia today is precarious, and honesty is necessary, but fear is a poor leadership strategy.

3. Put the institution above yourself. When you lose the trust of the community, it is merely a matter of time. No action is more damning for an administrator than résumé-building for the next position. Every action must be in the interests of the institution rather than one’s own benefit. Over 50 years, I have witnessed several leaders whose actions were so patently self-serving that I wished only that they would move away—whether up or down, I didn’t care. This is a character flaw. What one may consider as career enhancement can come at the expense and livelihood of my peers and colleagues.
   In my early days as an ambitious potential climber, my president counseled me, to privilege my personal career as I pursued the next step might be successful or not. But to privilege my institution with all my energy, talent and commitment would lead to a more fulfilling life. I didn’t appreciate the admonishment at the time, but I came to internalize it. I won’t impose this mindset on others, and personally I would be a wealthier man if I had acted differently, but it has provided a personal career satisfaction that far exceeds any material or ego considerations. My mantra is to “devote heart and soul to the institution to the day of departure, and even beyond.”

4. Be honest, transparent, ethical and kind. Administrators often have to make hard decisions that drastically affect individual lives. You must act, but do so with integrity, empathy and kindness. Take responsibility for the decisions that you make; do not blame others or the situation for actions that you administer. Eschew pronouncements (which I have heard more than once) that “these actions are for better positioning the institution for long-term success.” That may be true, but tone-deaf remarks do not offer solace to individuals losing their careers for the institution’s “future well-being,” nor do they generally resonate well for institutional morale.
5. Faculty and staff morale is fragile, particularly at small institutions such as mine. Compromising it is hazardous. Keep steadfast: Sincerity and trust should be your guiding principles. If people trust you, they will bear considerable pain. If they do not trust you, then you will fail no matter what your motives.

The responsibility of leadership in the contemporary environment is a daunting undertaking. It demands skill, fortitude, courage, principles and character. From my long years of observations, many who carry significant titles do not demonstrate the requisite capabilities. One hopes that the few best practices expressed above may point toward some standards.