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Pearson VUE, which operates a worldwide network of testing centers for various exams, has been experiencing significant technical problems this week. The company's Facebook page features numerous comments from people unable to take their scheduled exams or to get information about when they will be able to do so. Some people are posting stories of how hours-long delays likely affected their performance on exams that are crucial to their careers. On the Facebook page, Pearson indicates that it is aware of the problems and is trying to fix them.
"We are continuing our efforts to restore normal service as quickly as possible. We are in the midst of implementing recommendations by our internal and external technology experts, but it is too soon to know how quickly this will improve system performance. Please note that there will likely be additional variations in system performance as we implement these changes," says a statement posted Thursday evening. "We fully appreciate that many of you have been significantly impacted by the circumstances over the past several days, and we will increase testing capacity and operational support to accommodate scheduling and/or rescheduling of those affected as quickly as possible once normal system performance is restored."