SEO Headline (Max 60 characters)
Education Department's Loan Servicing Criticized by GAO
The service the U.S. Education Department provides to student loan borrowers is "poor" in several areas and needs significant improvement, the U.S. Government Accountability Office said in a report Wednesday. The report found limitations in borrowers' access to federal service call centers, the department's complaint tracking and other areas, and made a series of recommendations aimed at improving the situation.
The government's servicing of loans has become a political football particularly since the Obama administration moved to take over origination of all federally subsidized loans during its first term in office, though the administration now takes shots from the right (which perceived a government takeover) and from the left (on behalf of borrowers).
Trending Stories
THE Campus
Resources for faculty and staff from our partners at Times Higher Education.
- From personal to professional: incorporating sustainability into your university work
- How to tell if your university is making a genuine effort to increase diversity
- Strengthening academic integrity requires action from students and teachers alike
- Asynchronous pedagogy to improve student engagement
- How to raise the bar on the teaching section of your CV
Most Shared Stories
- Academic experts offer advice on ChatGPT
- ChatGPT sparks debate on how to design student assignments now
- Women chairs face mushrooming demands with inadequate support (opinion) | Inside Higher Ed
- When disgraced presidents return (or never go away)
- The role of the liberal arts in an era of skills-based hiring
But What About Outcomes?
It’s Complicated