More than 50 national and state organizations signed a letter to the White House urging changes to the complaint system for student loan borrowers launched over the summer. The complaint system, part of a Student Aid Bill of Rights unveiled by the Obama administration last year, was created to allow borrowers to provide feedback on lenders, loan servicers, collection agencies and colleges and universities involved in the student loan system.
The groups, which include consumer advocacy, progressive policy and civil rights organizations, said the White House should direct more coordination among federal agencies receiving complaints and make the system public and searchable. They also wrote in the letter that the department should hold contractors accountable for complaint resolutions with clear time frames for a response.
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