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Contract Awarded for New Student Borrower Website

February 22, 2019

The Education Department expects that student borrowers will soon use a single website to manage and make payments on their student loans -- a change its pursued during two different administrations.

The Office of Federal Student Aid this week awarded a five-year contract to Accenture Federal Services to handle the new web portal and other customer service functions, including a single intake center for borrowers who call or email with questions about their accounts.

The contract has three one-year options that the department could choose to exercise. The entire contract could be worth as much as $577 million over eight years.

The award follows other recent changes at FSA designed to make the financial aid process more accessible to students and borrowers, including a mobile federal student aid application introduced last year.

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Andrew Kreighbaum

Andrew Kreighbaum joins Inside Higher Ed as our federal policy reporter. Andrew comes to us from The Investigative Reporting Workshop. He received his master's in data journalism at the University of Missouri, and has interned at USA Today and a national journalism institute in Columbia, MO. Before getting his master's, Andrew spent three years covering government and education at local papers in El Paso, McAllen and Laredo, Texas. He graduated in 2010 from the University of Texas at Austin, where he majored in history and was news editor at The Daily Texan.

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