Contract Awarded for New Student Borrower Website

February 22, 2019

The Education Department expects that student borrowers will soon use a single website to manage and make payments on their student loans -- a change its pursued during two different administrations.

The Office of Federal Student Aid this week awarded a five-year contract to Accenture Federal Services to handle the new web portal and other customer service functions, including a single intake center for borrowers who call or email with questions about their accounts.

The contract has three one-year options that the department could choose to exercise. The entire contract could be worth as much as $577 million over eight years.

The award follows other recent changes at FSA designed to make the financial aid process more accessible to students and borrowers, including a mobile federal student aid application introduced last year.

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