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Survey Results Say … There’s a Disconnect

Presidents can use a reality check when it comes to the good and not-so-good circumstances and events occurring on our campuses, writes Kevin Kruger.

March 10, 2017
 
Protests (clockwise from top left) at U of Missouri, Claremont McKenna College, U of Iowa, Amherst College and Ithaca College
 

The most recent Inside Higher Ed survey of college and university presidents illustrates a disconnect between what presidents believe is occurring at their institutions and what is actually happening just below the surface among our student populations. Despite presidents’ impressions of the day-to-day experiences, all is not rosy, and student affairs administrators can provide presidents with a reality check when it comes to the good and the not-so-good circumstances and events that are transpiring.

Some of the issues that concern presidents most -- and those that we who work in student affairs believe should, in fact, concern presidents the most -- are often related to student behaviors and experiences outside of the classroom. Those are the areas of knowledge and responsibility housed in student affairs offices, and we can assist with the topics most associated with our field -- including equity and diversity initiatives, promoting anti-bias on campus, student engagement, and issues tied to student success, recruitment and retention.

The key to mining our expertise, however, is to have a realistic understanding of our areas of responsibility, and a plan for best accessing our expertise and our close connections throughout the institution. This allows presidents to make the strongest and best-informed decisions possible for their campus communities.

For example, the Inside Higher Ed survey found that “the vast majority of presidents describe the state of race relations at their college as either excellent (20 percent) or good (63 percent). More than three-fifths of presidents describe race relations at American colleges in general as fair.”

I’ve used the analogous data points from last year’s presidential survey when speaking to members of NASPA, the leading association for student affairs professionals, over the past year -- data that, the survey notes, are relatively unchanged from last year to this year. Not surprisingly, I’ve received a mix of gasps and chuckles, with many student affairs professionals hoping their presidents can realistically assess the status of race relations on their own campuses. NASPA’s survey of senior student affairs officers has consistently shown that diversity and race relations are among the top issues and concerns. It would be fascinating to see how students -- especially students from diverse backgrounds -- would rate their institutions, but I can safely bet that the “vast majority” would not rate them as “excellent” or “good.”

It is important to note that a lack of protest on a campus does not mean students and other community members are satisfied about race relations there. We shouldn’t be lulled into a false sense of security that we are meeting students’ needs solely because we haven’t faced protests. The absence of activism may simply mean those students aren’t activated yet. Student affairs administrators can help their presidents proactively engage with all students so that they have an accurate picture of the true state of the student body and its general satisfaction with the current campus climate.

The ways in which student affairs professionals can contribute counsel to a president are not limited to race relations or underlying diversity unrest. The survey shows that presidents are also worried about attracting and retaining all students, including underrepresented ones, and making dollars from tuition and state appropriations stretch farther than ever before. With only 52 percent of presidents “confident about their institution’s financial health over the next 10 years,” higher education will likely face additional cuts in the future.

If presidents are considering reducing support for student affairs functions, they do so at the potential peril of their retention efforts and to the detriment of their student satisfaction and graduation rates. When cutting costs, presidents should prioritize efficiencies and preserve the core opportunities and experiences associated with a college degree. They should turn to data to determine which experiences are contributing to students’ success and refrain from wholesale elimination of the programs and services that keep students moving toward graduation. Presidents should make changes to increase impact and maintain personal contact and engagement, which are key parts of the institutional experience.

A Gallup survey found that students were 1.6 times more likely to strongly agree their education was worth the cost if they were “extremely active in extracurricular activities and organizations,” 1.9 times more likely if they had a mentor who encouraged them to pursue their “goals and dreams” and 1.4 times more likely if they had a “leadership position in a club or organization such as student government, a fraternity or sorority, or an athletic team.” Student affairs professionals can make a difference in keeping our students on the path toward graduation and satisfied with their investment.

This weekend, the American Council on Education and NASPA kick off their respective annual meetings. With a preponderance of attendees of the ACE meeting holding the title of president or chancellor, I encourage them to think through how they can better tap the expertise housed in student affairs and make use of the experiences of their senior student affairs officer. The survey results from Inside Higher Ed aren’t surprising, but they tell me that student affairs officers need a seat at the table to provide perspective and advice as presidents tackle myriad difficult topics on behalf of today’s students.

Bio

Kevin Kruger is president of NASPA: Student Affairs Administrators in Higher Education.

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