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Study: New Database Helping Student Loan Borrowers

October 25, 2013

More than 330 consumers have received financial compensation as a result of complaints they have made on a new federal database about the lenders for their student loans, according to a report released Thursday by the U.S. PIRG Education Fund. The report examined the results of complaints filed with the new Consumer Financial Protection Bureau's public Consumer Complaints Database. The 330 represent about 8 percent of all complaints filed. Another 500 borrowers (about 12 percent of complaints filed) had complaints closed with non-monetary agreements, such as changes in collection proceedings. "The CFPB levels the playing field for private student loan borrowers who may feel at the mercy of their student lender," said Laura Murray, consumer associate for the U.S. PIRG Education Fund. "Filing a complaint to the complaints database can get real results for consumers."

 

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Scott Jaschik

Scott Jaschik, Editor, is one of the three founders of Inside Higher Ed. With Doug Lederman, he leads the editorial operations of Inside Higher Ed, overseeing news content, opinion pieces, career advice, blogs and other features. Scott is a leading voice on higher education issues, quoted regularly in publications nationwide, and publishing articles on colleges in publications such as The New York Times, The Boston Globe, The Washington Post, Salon, and elsewhere. He has been a judge or screener for the National Magazine Awards, the Online Journalism Awards, the Folio Editorial Excellence Awards, and the Education Writers Association Awards. Scott served as a mentor in the community college fellowship program of the Hechinger Institute on Education and the Media, of Teachers College, Columbia University. He is a member of the board of the Education Writers Association. From 1999-2003, Scott was editor of The Chronicle of Higher Education. Scott grew up in Rochester, N.Y., and graduated from Cornell University in 1985. He lives in Washington.

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