Students and colleges are being told by ACT that test scores from September are delayed because of high volume of test takers and because of longer scoring time for a new writing test. Students and colleges are frustrated and some fear missing some early decision deadlines.

Steve Kappler, vice president of brand experience for ACT, wrote to members of the National Association for College Admission Counseling to explain the situation, but his answer has not satisfied many ACT test takers or colleges.

"We understand that some students may be facing important application deadlines. Students who took the ACT with writing may view their multiple-choice scores -- their ACT composite score, subject test scores (English, mathematics, reading and science), and subscores -- on the ACT student website. Official score reports, however, cannot be sent to students, high schools or colleges until the writing test scoring is complete," he wrote.

"Because of the unique nature of this situation, ACT urges colleges to consider accepting screenshots of the student’s September multiple-choice scores from their official ACT student account as a provisional measure, if application deadlines are nearing, until official scores are sent. We will encourage students facing deadlines to send a copy of the email they receive from ACT, along with a screenshot of their ACT multiple-choice test scores, to any applicable colleges to verify that they are among the students impacted by this situation."