A new paper from the Community College Research Center at Teachers College at Columbia University examines the use of integrated planning and advising for student success initiatives, or iPASS, at six colleges. iPASS is a type of reform that uses technology to redesign advising and student support services.
Three of the six colleges using iPASS made significant steps in transforming their student support delivery in the 18 months the study took place, while the other three were unable to change their structures, behaviors and attitudes simultaneously, according to the paper.
The findings "underscore the fact that the type of change lauded and encouraged by today's policy makers, grant makers and reformers is not simple. They also remind stakeholders that change can occur in absence of deep transformation, but to achieve the desired results, it is necessary to look beyond structural redesign to a broader, more culturally and behaviorally oriented notion of reform."
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