The College Experience

Victor Valley College in California launched a one-stop hotline for students, parents and others to get questions answered about the institution. The intervention helps people get connected to the college faster and supports students’ feelings of belonging.

The College of Charleston implemented an AI chat bot to text with students, gathering data on the student experience and providing personalized outreach.

Research from the Center for Higher Education Policy and Practice identifies six ways to improve accessibility in online education through intentional design principles.

At orientation and in other communication, higher ed administrators should get strategic and creative about messaging so that parents can remember key takeaways and receive more detailed information as time goes on, writes Philip A. Glotzbach, a president emeritus.

Weekly meetings among student success professionals at the University of Texas at San Antonio guide data-based decision-making and offer opportunities for cross-departmental collaborations.

The University of North Texas invites prospective transfer students to experience a day in the life of a student, helping them feel confident and comfortable on campus.

Dedicated programs at colleges and universities encourage thriving, belonging and career development for students with disabilities.

In a new analysis of Student Voice survey findings, both two- and four-year students say they’d benefit from more clarity around navigating their various academic pathways through college.