Filter & Sort

The Customer Is Always Right

To measure and improve the quality of student services, Marymount University administrators enlisted students to act as mystery shoppers and critique its offices.

Assessing Campus Libraries

Survey says students are generally satisfied with campus libraries, although a significant minority view them as irrelevant to academic success.

Librarians or Baristas?

"Ask me" badges distributed at U. of Oxford raise hackles and draw questions as academics debate future of its library system.

Giving Digital Preservation a Backbone

At Educause, a pitch for a digital preservation project that will outlast individual institutions and companies.

Going Meta on the Data

You leave digital footprints when you do research. Scott McLemee listens to the librarians who follow them.

A Legal Sweep

With HathiTrust ruling, 'fair use' advocates in academe continue a legal winning streak that could have historic implications.

Closing the Book

After seven years of litigation, publishers make peace with Google with sealed agreement, leaving librarians to wonder about implications for research.