A Few Words About Trustees

University governing boards are the black boxes of higher ed. As with marriages, the only people who know what they’re really like are the ones in the relationship. Sometimes not even them.

Like most faculty members, I knew almost nothing about the Board of Trustees at my regional public university, other than hearing my colleagues rail against their hiring decisions. In my nearly two decades on the faculty, we’ve had six presidents. That should tell you something.

After a no-confidence vote in a previous president, the board held a public Zoom session where faculty, students and community members gave them hell. I watched, embarrassed. At the board’s request for further comment, I wrote a letter explaining from my limited perspective how things had gotten so bad.

The next day, a trustee emailed to thank me and asked if I’d be willing to talk. I was. I knew some of my colleagues had go-out-drinking relationships with board members. I have never been cool, so I was, of course, flattered. (Frailty, thy name is Rachel.)

The trustee asked if there were other faculty members they could contact. I gave names. We kept in touch. Eventually, the board fired the president and hired someone new. The trustee would occasionally reach out. We’d talk about campus issues—but also books and dogs. Our conversations made me feel seen and valued—a rarity for me.

Only when I began writing a weekly newsletter for Inside Higher Ed, having confidential and off-the-record conversations with sitting presidents, did I realize that my friendly back channel might not have been entirely kosher. Recently, I finally looked at our board’s bylaws. They said, essentially, that trustees aren’t supposed to go around the president to make requests of university employees.

Oops.

That rule is there for a good reason. While it is theoretically great for trustees to be more knowledgeable about the institutions on whose boards they serve, their main functions are fiduciary and to hire and (increasingly often) fire the president, who is responsible in turn for educating them. Most faculty and staff will have plenty to say if asked (I sure did) but will have only a limited perspective on the administrative realities (which never stops us from opining). And some board members, like some of us faculty, just like to stir up shit.

That was not the case with the trustee at my university, who loved the institution, was smart and caring, and wanted only to understand and help make things better. But the reason for bylaws is because not everyone acts honorably. Or is even informed. One thing I’ve learned: Many board members (and some presidents) don’t pay much attention to those pesky board documents. And they’re rarely updated. I just heard from a current president that when he came into the job, the bylaws stated that documents were to be sent electronically. By telegram!

In the last two years, I’ve heard plenty of stories about good relationships between presidents and helpful boards working together to lead all sorts of different types of institutions. Those tales are happily dull.

Frequently, though, I’ve heard horror stories about board behavior. Trustees reliving their frat years, getting hammered and passing out on the president’s couch. Grabbing butts and commenting on legs. Weighing in on clothing and jewelry choices. But not all offenses are so blatant. More often, presidents tell me about covert alliances between trustees and executive team members who want to undermine the president—and get away with it because of personal relationships. Or the board members who go around the president to talk to faculty (um, right).

I have come to believe that many of the problems in higher ed are a result of the fact that there’s no real oversight of trustees, and often not even a shared understanding of what they’re supposed to be doing. There are associations and consultants, but the institutions that seek them out are the ones who already know they need help, and only because things are seriously messed up. Most “training” happens after everything goes pear-shaped and someone with a title and willingness to spend some coin brings in the consultants.

You’d think leaders would recognize a dysfunctional board. But as one of those consultants likes to say, when you’ve seen one board, you’ve seen one board. Many presidents don’t realize they are in an abusive relationship until they move on (by their own choice, or not) and realize that the next board isn’t like the last. That’s when it hits: Oh. That wasn’t normal.

Boards sometimes bring in a president to shake things up or solve a big problem (there’s no money in the budget). But when a place is used to doing things a certain way—especially if there’s been a long-serving president—the new person often ends up being blamed for making everyone feel uncomfortable. When trustees start hearing complaints from their golf buddies about how their alma mater is “changing too much” or faculty vote no confidence, guess who takes the hit?

Some say big boards are better—fewer people means fewer checks on the loudest voices. Most trustees are used to being in charge and seeing quick results. Higher ed doesn’t work that way. And we haven’t even started talking about shared governance. (That’s a whole other can of night crawlers.)

Presidents have to walk a fine line: Give the board enough information to fulfill their duties without overwhelming them. Some create board books of many hundreds of pages and hope no one reads too closely. Others spoon-feed just what’s needed so they can take advantage of the real expertise and wisdom of the board members. Good trustees are curious and thoughtful. But not all of them got the memo that this is a governing role, not a management one. (Same is true for shared governance.)

As with faculty development, those who are eager to get better at their jobs attend learning sessions and those who most need training rarely show up. The bullies call themselves “critical thinkers.” A former president–turned–consultant told me that in the old days, other board members would call out bad behavior. Now, she says, when the flamethrowers show up, everyone else suddenly finds their phones fascinating.

Good trustees know their role. One I’ve spoken to told his president, “If I ever feel like I’m running the place, I know it’s time to find a new president.” That’s what a good marriage sounds like—mutual trust, healthy boundaries, a sense of being on the same team without Monday-morning quarterbacking.

But like all relationships, presidencies can sour. Many presidents have had great relationships with strong, supportive board chairs. But then the chair rotates. Or a new crop of trustees arrives. Suddenly, everything changes. And there’s no way to explain what happened—only that it did.

That’s when we see the press release that says the president “resigned abruptly.” The board thanks them for their service, announces an interim and closes the door behind them. In a few recent cases, the interim is the board chair, who then takes over as president.

Which is why seasoned presidents negotiate their contracts like they’re signing a prenup. Because as with any marriage, you want to believe it’s forever—but you’d be wise to plan for the day one of you decides to walk away.