Botched Software Rollout in Washington State

February 8, 2016

Washington's rollout of a statewide software system for its 34 community colleges is millions of dollars over budget and swarming with bugs, The News Tribune reported. Community colleges in Spokane and Tacoma, Wash., are so far the only campuses in the system that have made the switch to the new system, known as ctcLink, but some students there have run into issues such as not being able to register for classes, receiving incorrect financial aid amounts or -- in the case of faculty members -- not receiving a paycheck. Students and faculty members have also expressed concern their personal information is not being stored securely.

Community college system leaders are now saying it could take $10 million to fix the issues, and students may be the ones who have to foot the bill. The timeline to squash the bugs and launch the software across the system appears unclear. PeopleSoft, which is owned by Oracle, won the contract to build ctcLink. The community college system has also worked with the IT consulting firm Ciber on training and installation.

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