Filter & Sort
The Customer Is Always Right
To measure and improve the quality of student services, Marymount University administrators enlisted students to act as mystery shoppers and critique its offices.
Assessing Campus Libraries
Survey says students are generally satisfied with campus libraries, although a significant minority view them as irrelevant to academic success.
Wielding 'Power Users'
As MOOC "power users" emerge, Coursera looks to deputize its most devoted students to improve its courses.
Opinion
To MOOC or Not to MOOC?
The dominant model may not make sense for liberal arts colleges, but if you take away the "massive" part, there is great potential, write W. Joseph King and Michael Nanfito.
Librarians or Baristas?
"Ask me" badges distributed at U. of Oxford raise hackles and draw questions as academics debate future of its library system.
Minding the Store
Southern New Hampshire U. looks to combat high textbook prices by negotiating with bookstore vendors, not content publishers.
Elite Online Courses for Cash and Credit
A consortium of top-tier universities announces fully online, non-MOOC, credit-bearing courses.
Seeing is Believing
Facing the problem of fraud, colleges turn to video interviewing services to gain additional information about their Chinese applicants.