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June 21, 2025

Losing Students

“The hardest and most painful experience of my professional life”

By  Rachel Toor

The Sandbox

Inside Higher Ed Insider
Image of person being squeezed

From Rachel Toor

Last spring, I lost a beloved student to suicide, the first time I’ve experienced that shock and horror in two decades of teaching. Of all the young people that year whose mental health I worried about, that student wasn’t even in the top five.

At the time, I reached out to some presidents, because it occurred to me that providing pastoral care to their communities was part of the job I hadn’t considered and is impossible to prepare for. Then I tried to stop thinking about that.

A couple of weeks ago, my husband and I attended the celebration of life for our beloved 23-year-old nephew, a sunny Washington State grad who seemed to have it all going on. His death is the unthinkable, the unimaginable.

What I’ve learned is that often the people you most need to worry about are those you don’t think you need to worry about.

We’ve done a decent job at teaching girls to lean in, speak up, and shout out injustices where they see them. They are generally good at seeking help, and even those in Generation P(andemic) are trying to make connections with other humans. Not that they’re OK, of course. The kids are not alright.

These days, I’m really worried about young men. We know many of them are opting out of college, and when they come, they are in the minority. They’ve been told they’re toxic, the problem, the privileged—even when they are in fact none of those things. We’ve corrected to expand the canon, but this means that they don’t get to see much of themselves in the literature we read.

In truth, at times I have been frightened of some of my own creative writing students, those who are alienated, angry, and craft essays about their rage. They bring knives to campus (I’ve seen them). I’m pretty sure they have guns at home. Often these guys say nothing when their peers talk about which writers we shouldn’t read because they’ve been canceled or how white men are at the root of all evils.

If Mr. Rogers were alive today, I’m pretty sure he’d be in despair. He told us to look for the helpers. I see them everywhere, and they are the kind and generous souls whose mental health I am most concerned about. Selfish narcissists like me are good at making our needs known. (Friends: Pay attention to me!) Givers, like my husband, my nephew, and so many other men aren’t as adept at prioritizing themselves, and they can make it easy for the rest of us not to notice when they’re hurting, scared, or just a little shaky. Sometimes they’re so busy attending to others they don’t even know they need help.

I hope the presidents I know, most of whom are fundamentally helpers, create space for themselves this summer. And I wish they never have to face the situations described by their colleagues in this issue. If only.

The writers are all current presidents.

Calling a mother to tell her that her firstborn child, a son, had died in our care was the hardest and most painful experience of my professional life. I’ll never get over it. Much like having a baby has been compared to allowing someone to carry your heart around in a glass box, so too being a college president requires accepting the risk of devastating, profound, and enduring loss.

***

Unfortunately, so many students are lost in a given year that written messages to a grieving community are often devoid of humanity, following a standard template of “we are sad to inform you of the passing” … “they were passionate about” … “they will be remembered for …” “our deepest condolences to those who loved them” … “we look forward to acknowledging their legacy with a posthumous degree” … “the following support services are available.”

The inability to communicate meaningfully and appropriately in written form makes it all the more difficult, emotionally, when the time comes to meet privately with their loved ones.

I have broken down many times in these behind-the-scenes moments, usually right before the commencement ceremony where the posthumous degree will be awarded, and have come to realize that it is that heartfelt hug, cemented by tears, that is the one and only appropriate response. And it is a good thing that it comes naturally to all involved.

***

The passing of a student is the most heartbreaking experience and the worst I have had as a president (as it should be, I suppose). I have experienced a student passing from a diabetic seizure after refusing to go to the hospital (after his brother begged him, no less), a student who was shot and killed on the freeway following a road rage incident, deaths by suicide, and deaths for other reasons. Informing the parents and community, talking with relatives, friends, faculty who taught them, etc. is emotionally exhausting and heart-wrenching.

I feel blessed to have been at faith-based institutions with colleagues who carry a lot of the burden in consoling the community, including the president. These experiences are ones in which just being there and giving hugs and saying I am sorry are not enough personally, but I know that they go a very, very long way.

My wife has accompanied me, and we sat up front holding hands and trying to hold back tears (which is happening as I write this—you just can’t shake it, even a decade later). Remembering giving a university blanket to a mother in hopes there is some consolation seems so corny, but I still hear from the parents on the anniversary of one student’s death talking about how it comforted them. It helps me and the community as well.

***

For me, my response has been quiet and as humane as I can be. I’ve met with parents after a suicide, I’ve met with faculty, I always attend services when I can get information, I’ve done the posthumous degree prior to graduation with the family.

I rarely write to the community or make other public demonstrations, as I do when we lose an employee, partly because it’s so performative, partly because death circumstances vary, partly because consistency and precedent are issues. Our institutional response is also not the same in every instance.

***

In my early years of teaching, when I was newly married and a new father, one of my students lost her twin sister in a car accident. I knew the student well—she was in a small seminar that I co-taught with another colleague and good friend who was also relatively new to the faculty. The two of us went to the wake together. We found our student, who was inconsolable, met her family, and spent some time with all of them. We left silently and slipped into a restroom. As soon as the door closed behind us, we both began sobbing. I hadn’t cried like that in many years. The pain and raw emotion of it all was too much. I had a toddler and my wife was expecting our second child. I suddenly realized how quickly a child could be taken from you.

Since that time, I have lost students, of course (just a few, thankfully), and I have sat with grieving parents. When I am with bereaved parents, I recall that first time and how hard it was for me. It helps me understand some very small part of their pain. I typically don’t say much, and sometimes I cry. But I always make sure that I do everything I can to let them know I am present and that I am listening.

***

While I’ve made many phone calls to offer condolences on the loss of a daughter or son who was also a student at our college, without question the one that had the greatest impact on me personally was for a student with self-acknowledged mental health challenges who quite literally found solace in running from his anxieties and inner voices as a member of the President’s Running Club at my college. He was beloved by all of the students, faculty, and staff who ran the campus together, and the night he listened to those voices and ended his life was crushing for all of us. When our club memorialized him with a special 5-K race, those were three of the most tear-filled miles I have ever run.

https://www.possible.pitt.edu

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Your pet photos here

For those who are newer to The Sandbox and are wondering about the dog photos, here's an explanation. We included this statement in every issue:

We believe in diversity, equity, and inclusion. We believe in access. We know the field isn’t level but think everyone should get to play—not just those with pedigrees and good breeding but also the scrappier ones who may have had a rougher start in life. This applies to institutions (community colleges as well as research universities), leaders (the Ivy-all-the-ways and those who came from less “traditional” backgrounds), and animal companions (we're not speciest).

Initially, I asked presidents to send in photos of their pets sporting institutional swag. Then I got tired of nagging people for pics and decided just to feature Harry, my gorgeous mutt. But as our readership of current presidents has expanded exponentially since we launched in August 2023, I'm once again opening this space to promotional opportunities. We know presidents like to wave their flags, so please bring on the photos (non-human animals only). 

Photo of Harry the dog

All previous issues of The Sandbox are available here. Questions? Email me. 

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The Sandbox

Not your typical weekly newsletter. This is a space where presidents and chancellors can say what they really think without fear. Everyone is welcome to read, but only those who have been in the top job can submit to us. The Sandbox, by Rachel Toor, is an exclusive benefit of our paid Insider membership program.

 

 

The Sandbox Archive

Another President ‘Resigns Abruptly’

June 14, 2025

The Price of Glory

June 7, 2025

When the President (or Chancellor) Is Your Spouse (or Mom)

May 31, 2025

‘Disruptive Without Being Destructive’

May 24, 2025

Letters From Presidents to Higher Ed Critics

May 17, 2025
View All
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