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This resource is available only to Insider members

The Sandbox newsletter is an exclusive benefit of our paid Insider membership. Insiders have access to a unique blend of exclusive data, analysis and emerging best practices. Explore the member benefits here.

January 06, 2024

Public Silence and Private Empathy

When not speaking out is the hardest thing for a person to do. And the right thing for a president.

By  Rachel Toor

The Sandbox

Inside Higher Ed Insider
A cartoon of a person stuck in a candy wrapper.

From Rachel Toor

Happy 2024. 

Will it be? 

Is the glass half empty or half full? 

These days, I often think it's cracked.

For decades, instead of making New Year’s resolutions, my closest friends and I have been giving an aspirational title to the next 365 days.

During "The Year of the Novel," I tried new things, including writing and publishing a novel.

"The Year of the Dollar," however, was a bust. My income never exceeded a third of my age. "The Year of Moisturizing" continues, though it probably came a few decades too late. "The Year of Losing Electrons"—being less negative—worked better as a label than a practice. 

At the end of 2023, I wasn’t feeling particularly hopeful.

Like many children of academics, I was raised to disdain popular culture—and, well, popularity. Better to be a loner intellectual than a cheerleader. I learned to sneer at anything with a whiff of corniness. Middlemarch, not middle-brow. Tiramisu, not Twinkies.

In college I learned to talk about books I hadn’t read. I curled my lip so much my face is stuck in a scowl. Cynicism was cool. Irony hip.

Perhaps it’s the softening effects of age or having had just enough success to care less about how I’m perceived, but I am now drawn to things my younger self would have found unbearably sentimental.

Recently, because of a mention from a college classmate, after a brief, reflexive sneer, I found myself going for longer runs so I could keep listening to an audiobook I got from the library. 

You’re going to respond the way everyone does. 

How cheesy.

But you know what? 

Cheese is good. I love cheese. 

How to Win Friends and Influence People is cave-aged cheddar for this chicken soup-needing soul. 

Having now built relationships with many higher ed leaders, I know the lessons Dale Carnegie shared in his 1936 book, primarily through stories, have been absorbed, one way or another, by those who are successful. 

Give others your full attention. Don’t interrupt. Be sincerely interested. Ask follow-up questions. Don’t ramble on about yourself. Listen. The sweetest present anyone can receive is the sound of their own name. 

The leadership advice is what you’ll find in recent management books, in Jim Collins’ Good to Great, and from America’s first self-help author, our funniest founder, Ben Franklin.

Carnegie’s bottom line is the golden rule. It’s how ancient Rabbi Hillel summed the entirety of Judaism while standing on one foot: What is hateful to you do not do to your neighbor. 

It’s all the things your mother taught you, the ways Mr. Rogers reminded us to act. Be kind. Be a friend. Be curious. Be empathetic.  

Or as Ben Franklin put it, be like Jesus and Socrates.

We know all this. But also, we forget. 

When the world is as stinky as it now seems to be, I want to wallow in sweetness. I want to seek the sap, even if that makes me look like a dork. I want the Velveeta mouthfeel of fatty comfort, free from the tang of cynicism.

So, for me, and for readers of The Sandbox, 2024 will be "The Year of Cheese." 

(Okay, fine. Velveeta may be one step too far.)

I had planned to start this year with a light, fun guest essay from a former president.

But it's going to be a while before we get over the ravages of 2023. 

In the waning days of that icky year,  I got a call from a current leader who is still struggling with the fallout of the statement wars, that no-win battleground we're all familiar with.

He had things he needed to get off his chest. 

I said, that's what we're here for, friend. Bring it. And he did.

Public Silence and Private Empathy

The writer is a current president

I knew, after exchanging with my team the 12th draft of a public statement on recent events in the Middle East, it would never go out.

Not because I wasn’t clear and resolute about what to say, but because the public parsing of institutional statements released before ours gave me pause.  

It was another reminder that in the place I now live, often the best way to honor the truth and advance the mission of the institution I serve is through public silence and private empathy. 

While silence may be interpreted as weakness, it sure beats an unfair dissection of words to call my moral clarity into question, malign my faculty, threaten our budget, unpledge pledges, and call for my resignation.

So, the public statement did not go out. 

Instead, the time we saved in futher wordsmithing was used to ensure I delivered on what I am actually responsible for: securing the safety of my campus community, upholding the virtues of academic freedom, walking the fine line separating Title VI protections from First Amendment rights, rejecting hate and bigotry while supporting an accused individual’s right to due process, and, most importantly, being available to listen to all who saw in me, the president, the embodiment of the university’s commitment to all its students.

To this day I believe that not issuing a public statement was the right thing to do for my institution. 

The right thing for me? Not so sure.

I am deeply emotionally and intellectually conflicted with the need for silence in the public sphere. It feels an abdication of personal duty. It feels like hell.

Was my silence a cowardly attempt to avoid conflict when conflict is the often the best way to test beliefs and understandings?

Was my silence a sign that I had sold out to a lifestyle that feels especially affluent to someone all too familiar with welfare programs, the rhythms of living paycheck to paycheck, and the intricacies of credit card shell games?   

Did my silence betray a lack of confidence in my grasp of the seemingly intractable challenges of the Israeli-Palestinian conflict, in turn exposing me as less of an intellectually engaged scholar of the world than most would expect their president to be?

Was my silence an affront to values I worked hard to model for my own children—fighting for what you believe in and facing the consequences?

And the worst question of all: Will my children think less of their father for not speaking out? 

My worries and self-doubt are exacerbated by the fact that in a previous presidency, and in a different time and place, silence would not have even been on the table. 

There, politics dictated swift, unequivocal statements. I learned to speak with confidence, never backtrack, and, when necessary, zig a little here and zag a little there—the ability to sense and respond, to navigate public opinion, spin your message while not straying from the truth was the sign of a true leader.

Expressions of public outrage that aligned with my personal values were applauded and often the best way to fuel the institutional mission.

But in these gerrymandered days, in this other place, life is no longer so simple. Now I try my best to balance the pull of silence and the push for outrage that fills my inbox.

In days, weeks, and months after October 7, amid rising calls for ceasefires, instead of continuing to craft a public statement, we turned our attention to listening to those whose mental and physical well-being needed protecting. I met with student leaders, gave them my cell number, and told them I was there for them. As always.

It’s possible, even likely, I will be called to account for my silence. If that time comes, I will explain that we tried and failed to produce the perfect statement—one that would avoid fueling the polarization of our communities, would age well, would not put us in the untenable position of having to invest precious time and resources issuing statement after statement justifying our morality against the backdrop of violence and war. 

I will explain that our time was better spent working closely, privately, and empathetically with our campus communities at a time of unimaginable turmoil, grief, and suffering.

Because, after all, I am a university president, not a head of state.

Forward This Email! Spam Your Fellow Presidents, Trustees, Neighbors!

Please feel free to forward this newsletter to anyone you think might be interested in reading The Sandbox (or writing for us) . To sign up, people just need to click here.

JOIN TODAY

The Litter Box

We believe in diversity, equity, and inclusion. We believe in access. We know the field isn’t level but think everyone should get to play—not just those with pedigrees and good breeding but also the scrappier ones who may have had a rougher start in life. This applies to institutions (community colleges as well as research universities), leaders (the Ivy-all-the-ways and those who came from less “traditional” backgrounds), and animal companions (we're not speciest).

Harry - cheese

Harry loves Unexpected Cheddar. 

The Sandbox

Not your typical weekly newsletter. This is a space where presidents and chancellors can say what they really think without fear. Everyone is welcome to read, but only those who have been in the top job can submit to us. The Sandbox, by Rachel Toor, is an exclusive benefit of our paid Insider membership program.

 

 

The Sandbox Archive

Losing Students

June 21, 2025

Another President ‘Resigns Abruptly’

June 14, 2025

The Price of Glory

June 7, 2025

When the President (or Chancellor) Is Your Spouse (or Mom)

May 31, 2025

‘Disruptive Without Being Destructive’

May 24, 2025
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